Romans Burnham reviews

★★★★★ 4/5

Trustpilot

Have been using Romans for over 17…

Have been using Romans for over 17 years and have in general found them easy to work, and most importantly they have always have tenants ready to move in when the previous tenant leaves. For me the star at Romans is Kimberley Garcia Jones, who is always quick to reply to emails and sorts out issues quickly.

Mr · 4 February 2023

★★★★★ 5/5

Trustpilot

I've been a private renter now with…

I've been a private renter now with Romans for 8 years and it's been a stressless time throughout. On the odd occasions I've needed to report a repair, these have been dealt within a very reasonable time frame and to good standard. I absolutely love the property I reside in and I can't ask for a better Rental Agent who helped me from the very start of my journey to this point, if totally honest. Christine Lancaster too is always my port of call when needed and is totally professional as well as understanding. Long may this relationship continue long into the future too. From a more than satisfied tenant. Jennifer

Jennifer · 18 October 2023

★★★★★ 5/5

Trustpilot

Positive In The Way Romans Are Helping

Robert has been looking after the different things that needed to be done,& Romans have also recommended a Solicitors as well,so has been extremely helpful in making the whole process alot less stressful

Patricia · 23 September 2023

★★★★★ 5/5

Trustpilot

I relocated from Ireland 5 half years…

I relocated from Ireland 5 half years ago and my first property to rent was with Romans for 3 years , so I am so glad my first property to buy was also through Romans but a different branch this time. Dealing with all the staff in each branch through Rentals through the years and now my first purchase they are so professional and lovely to deal with . Thanks Romans , to Jack and Jonathan for the quick sale of my first purchase through Romans

Website · 18 October 2023

★★★★★ 1/5

Trustpilot

Horrible company if you are a renter

Horrible company if you are a renter. Don't expect your deposit back even if you leave the house spotless. Just don't care about the renter and only care about the landlords.Would never use again.

Tony · 29 July 2024

★★★★★ 3/5

Trustpilot

Quick enough to request your rent…

Quick enough to request your rent deposit but very slow to return it. Seems they probably have it sat in their account earning them interest on it instead of returning it straight away!

Nick · 13 August 2024

★★★★★ 5/5

Google

We resenty let our property through Romans, Swati wasbeen amazing through the whole process, she always made sure that we understood every stage of the process and took her time to accommodate our requirements.

Poonam · 27 July 2024

★★★★★ 1/5

Trustpilot

Bunch of pathetic individuals claiming to be good estate agents

I recently had an experience with the company's valuation process that has raised some serious concerns. It appears that there may be issues with fairness and trustworthiness in the Reading office.Throughout my interaction with an individual in the Reading office, I encountered what I believe to be unilateral discrimination. This came as a shock and is completely unacceptable, especially in the professional world where equality and fairness should be paramount.What's even more troubling is the perception that this discriminatory behaviour seemed to be supported by the team manager within the company. Such support for unfair practices is deeply concerning and needs to be addressed promptly.In my opinion, it's crucial for the company to reevaluate its valuation process and the individuals responsible for making these important decisions. A transparent and equitable process is essential for trust and confidence in any business.While I have reservations about my experience, I hope that the company takes this feedback seriously and works to ensure a more trustworthy and fair valuation process in the future.It’s Reading branch

Asic · 9 October 2023

★★★★★ 5/5

Trustpilot

Super professional

Super professional, efficient and most importantly...Human! A very smooth onboarding and rental process enabled by the excellent and lovely Hannah. Thank you kindly for making our family move so easy.

Rupert · 28 September 2024

★★★★★ 5/5

Trustpilot

I have recently let a property managed…

I have recently let a property managed by Romans. It was a smooth experience. My agent Nathan Poulter was easily approachable and very helpful with clarifying the queries quickly.

Sathish · 18 December 2023

★★★★★ 1/5

Trustpilot

So much for 28 days

The team seamed incompetent to deal with the sale effectively, granted the property was a repossession. In the future they should ensure they have all information pertaining to the property before listing it on the market, especially if they are going to push for a 28 day exchange. Mine took 6 months in the end.

Fr45er95 · 25 March 2023

★★★★★ 1/5

Trustpilot

The Worst Estate Agent I have ever dealt with

If I could give no stars I would. The communication is terrible, I have been a Tennant with one of their managed properties for over a year. They don't respond to our calls or emails unless we chase several times. Then it still takes weeks.Everything they respond with is incorrect and not relevant to our contract or property, we have never received information that is correct or useful.Avoid at all costs, you will waste days of your life trying to get a simple yes or no answer that is factually correct.

Jane · 3 October 2023

★★★★★ 5/5

Trustpilot

Thank you jo

I had a inspection from jo this morning and what a absolute delight it was, Not only was jo professional but someone who made me feel at ease with her job in my home, A wonderful human and if the next inspection is her I’d be more than happy. Thank you romans for employing such a wonderful bubbly lady, Thank you jo too,

Dom · 6 May 2022

★★★★★ 5/5

Trustpilot

A joy to witness such passion

A joy to witness such passion, dedication and interest in providing a valuation and then the sale of my property. A fantastic set of photos and I’m excited to see what the future holds.

Carol · 18 July 2024

★★★★★ 5/5

Trustpilot

Gas leak

Hello, based on genuine experience when I had suspended gas leak in the house, I have received immediate reaction from Agency and professional support. The issue has been solved very quickly. My manager is Christine. Kind regards, Lesia Moscalenco

Lesia · 16 April 2024

★★★★★ 5/5

Trustpilot

Smooth Home finding and movement

I had searched for property that was available within 2 weeks , team helped me with all the process and made it look very easy. The updates were provided on timely manner and complete transparency for on going processThankful for seamless process and would definitely recommend services offered by Romans!!

Archana · 2 August 2023

★★★★★ 5/5

Trustpilot

100% recommend

100% recommend! We got in touch with Romans when our purchasers pulled out through another agent and they were hot on it and got us a new buyer within a week, taking us right through to the sale of the house. Stephanie dealt with us and she was always there to help with any questions and always very friendly. I wouldn’t hesitate to get in touch with Romans again for our next house sale! Thank you again!

Hannah · 4 December 2023

★★★★★ 5/5

Google

ROMANS were very helpful in supporting us find a place. Although we decided to not go with the property they had on their books, they really gave useful advice to help us in our choice . FRAISER was extremely supportive and always returned to us with answers to questions we had and was very helpful in our visits. Special thanks is to Jacob and Majeera too who also assisted us with properties.

L · 21 June 2020

★★★★★ 5/5

Trustpilot

Very helpful and professional

Nicole, Scott and Jack were all extremely helpful, friendly and professional for our move to Clifton. Definitely recommend!

Charles · 27 October 2021

★★★★★ 5/5

Trustpilot

Pooja was most professional

Pooja was most professional in his handling of our rent review negotiations.

Quilleron · 23 August 2022

★★★★★ 5/5

Trustpilot

Had a great viewing with Hannah on…

Had a great viewing with Hannah on Friday , such a nice young lady who really knows her stuff and is very helpful and polite. Would 100% recommend Romans in Bath.

Aisling · 28 August 2024

★★★★★ 1/5

Trustpilot

Don’t deal with this branch

This branch is absolutely useless. I went in with my SO and told them all the details they needed such as bedrooms, date my current tenancy ended, when I needed to move out etc.They then showed us a property and told us it was available from the 11th of august (First lie they told) where we emailed saying that we will pay the holding deposit with the intention of moving in on the 28th of August.After a stupid amount of reference checks which with most the lettingshub said they didn’t need and that I should send it to the agency, who in turn forgot they requested it.We finally got our contract which said the 13th of September…After calls with the Sal (head office person who was amazing) we found out that the property was actually available from the 13th of September. Since our tenancy finished before the 13th we were livid.The manager of the branch is useless.The amount of times Sal had to apologise on their behalf is insane.After a bit of back and forth we moved in on the 4th of September to a flat that was absolutely destroyed, a mess and contained mould!The agency told the landlord it was spotless and told me there looked to be no serious problems!Overall don’t deal with this branch.

Samuel · 14 September 2023

★★★★★ 5/5

Trustpilot

First Rate.

What a welcome change to deal with a company that consistently demonstrate professionalism and efficiency. Having a number of queries I struck up a rapport with Sarah (Boyens). Sarah listened, offered solutions, and followed up by telephone and email. Thorough, conscientious, meticulous and friendly, she epitomises best practice, I unequivocally recommend her and Romans. Well done.

Chris · 15 January 2023

★★★★★ 5/5

Trustpilot

Kimberly Garcia Jones the best property…

Kimberly Garcia Jones the best property manager you could ever imagine!! There is nothing impossible for her!!!

Helena · 7 December 2021