Romans Burnham reviews

★★★★★ 5/5

Trustpilot

Great Experience

1. Friendly and professional staff members2. Always ready for the service3. Always reviewing the progress4. Always request feedback and improve if needed5. Mr Smith has been excellent and takes good care of his people.Thank you for your continuous support and excellent service.

Pushpal · 5 July 2023

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH THIS AGENCY!

DO NOT RENT WITH THIS COMPANY! THE WORST AGENCY IN AND AROUND SLOUGH. THE WORST EXPERIENCE! DO NOT TRUST THIS COMPANY WITH ANYTHING! DO NOT TRUST ANY STAFF OR LANDLORDS THEY WORK WITH!

Nile · 19 November 2024

★★★★★ 5/5

Trustpilot

Would like to thank Amanda in the…

Would like to thank Amanda in the renting team, she has been really helpful during our renting process. She made sure we knew what we needed to do, and helped me through my doubts. Very friendly and kind!

Lucia · 17 October 2023

★★★★★ 5/5

Google

I have been contracting for Romans for a good few years now. I originally covered High Wycombe but have now been covering Burham area and further out. Isabella york who sends me the works orders and quotes makes the work and attending the property’s very easy. Very responsive and professional and as I get so many of these jobs makes my life a lot easier. Pleasure to work for and great branch.PositiveResponsiveness, Quality, Professionalism

Joe · 27 August 2021

★★★★★ 5/5

Google

We sold and purchased through Romans in Burnham. Our experience with them was great. We were kept up-to-date on the progress of our sale as well as onwards' purchase. They kept us updated with the viewing appointments of our sale. They screened all the interested parties before making appointment to see our house, which saves lots of time and filters time-wasters. A huge thanks to their professional service. Will use them again.PositiveResponsiveness, Professionalism, Value

Ali · 27 August 2021

★★★★★ 5/5

Trustpilot

Romans are so helpful

Romans letting agency have been really great and understanding and kept me updated everyday on the progress of our application- Jenna showed us around and she was very friendly and helpful. Amanda has also been so prompt with replies. Highly recommend

Rubiya · 9 July 2024

★★★★★ 5/5

Trustpilot

Romans High Wycombe are highly recommended!

Having never sold a property before,we were understandably anxious and wanted to make sure we made the right choice with our chosen agent.From the first meeting with Stephanie, Catherine and the rest of the team,our minds were put at ease; they were warm,friendly and knowledgeable.Throughout the selling process,they have kept regular contact, providing updates and offering reassurance when needed.We cannot recommend the team at Romans High Wycombe highly enough!

Gregg · 23 May 2022

★★★★★ 1/5

Trustpilot

Discrimination and violation of privacy

This Company, like a few others unfortunately, uses a discriminatory questionnaire upon registration and asks for private information which is not needed to view a property.Upon sending an enquiry, you receive an automated email where they ask you to share your private address, your job title, how much you earn and other pieces of information which are not required by Law to view a property.In the UK, businesses are required to comply with anti-discrimination laws and data protection regulations. Discriminating against a client based on their refusal to disclose personal information that is not necessary for providing the service could be considered unlawful.If a business insists on collecting personal information that is not necessary for providing the service and discriminates against a client for refusing to provide such information, it may be in violation of data protection laws. The Information Commissioner's Office (ICO) in the UK is responsible for enforcing data protection regulations and may investigate complaints related to such practices.Forcing a client to disclose personal information, such as a private address, when it is not required for the legitimate purpose of providing goods or services, may be considered a violation of data protection laws. Specifically, this could be seen as a breach of the principle of data minimization, which is a fundamental aspect of data protection regulations, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.Such practices could potentially lead to fines and other enforcement actions by the Information Commissioner's Office (ICO). The GDPR allows for significant fines, with the maximum penalty being €20 million or 4% of the global annual turnover, whichever is higher.My sincere advice is to stop asking potential customers for private details like private address or confidential financial information, and only collect those if and when the initial conversation leads to a successful purchase or tenancy agreement.Until then, I hope that people won't be using your service.

Let · 24 February 2024

★★★★★ 5/5

Trustpilot

Romans Lettings

Romans Lettings, Kerry and Alexandra have been so helpful and gone the extra mile, the communication and helpful knowledge about the local area including schools has been priceless and so informative we couldn’t ask for any more. I would certainly recommend Romans Wokingham branch.

David · 13 May 2024

★★★★★ 1/5

Trustpilot

Extremely disappointed in the lack of communication.

We have sadly only had negative experiences with Romans so far after our landlord changed over companies to manage the property we have been happily renting for the last 4 years.At the start of the transition period, we were introduced to Ben Chapman as our new property manager. Ben had followed up to say that he would not be taking on our property after all but a colleague of his would be in touch soon. We understood the need to manage workloads so were happy to be introduced to our new property manager as our contact point moving forward. Sadly, no-one reached out to us, and us calling Romans never managed to get us through to a person, and we didn't receive call backs after leaving voicemails, so struggled to get in touch with anyone to even know where to send rent payments to. Worried we were going to be paying rent late due to the miscommunications I had to send multiple messages/voicemails until we finally had a call back from someone who again was not our property manager but could send us the payment information, the working day before the rent payment was due. We were able to set up our payments and ensure rent was paid without further issue.We have since had issues with our property where a bedroom window blew in from a stress fracture, knocking glass into our room and compromising the double glazing, and our electric shower cutting out due to what we believe is a fault in the wiring. Again, we tried reaching out to Ben to learn who our property manager is, and still do not have a contact of who is as our emails have been ignored except for automated responses to say our message has been received.The issues portal is a very easy to use feature and I made sure to log our issues with as much detail as I could the moment they occurred, however it is a week in and we have not heard any updates.I am hoping that they can turn around this terrible experience so far with improving their communication and levels of human interaction. Even small things like acknowledging and email has been received or having a call back to say that they are working on our issues with the landlord would be useful and help us feel valued. We are currently both literally and figuratively left in the cold.

Annabel · 23 February 2024

★★★★★ 2/5

Trustpilot

Great initially, but the continued support doesn't seem to be there

You can see from the other comments that it's all sunshine and roses when it comes to finding a place and getting the contract sorted (if you ignore the no deposit option that you're practically forced into). But once you're in, it's very hard to get hold of anyonePotentially will be left 5 weeks with major repair work needed from day 1. Never had these problems when letting directly from a landlord.

Chris · 7 December 2021

★★★★★ 5/5

Trustpilot

Robert and Jon have been true professional

Robert has been professional, highly engaging, understanding and efficient whilst remaining respectful and communicating well.It has been great working with Richard and I would recommend him and the team to anyone based on my own experience.

Neena · 22 November 2023

★★★★★ 4/5

Google

I have been renting a flat from Romans and have dealt with mostly with Isabella York. I was very happy with her professionalism and responsiveness. Everything she said she would do, it was done as promised and without me needing to chase, as it is often the case. If you are lucky enough to get her as your manager, you will have no issues while renting. Good luck.PositiveResponsiveness

Simon · 21 June 2022

★★★★★ 1/5

Trustpilot

Apalling company

Apalling company. My son rented a single room flat with them. The room was filthy when he moved in and had no form of heating for 8 months, the shower was broken and the appliances were broken or faulty. The electrics were in a terrible condition and hadn't been checked or certified. When he left they kept a large amount of money from his deposit for no reason. They are criminals who should be avoided at all costs.

Paul · 13 August 2020

★★★★★ 5/5

Trustpilot

Thank you Ema Antalova been professional and very helpfull.

Thank you Ema for excelent customer service , you been very helpful, great experience and promptness. Roman Lettings great estate company. Thank you again.

Mr · 26 November 2021

★★★★★ 5/5

Trustpilot

Fantastic Property Manager

We are lucky to have a great property manager as tenants. Kim Stockley (Senior Property Manager) is so helpful and supportive when we have needed to contact her or report any issues. I find her responsive via email, but she has also always been happy to have a phone call when needed. I greatly appreciate when Kim has taken some extra time to explain things to me thoroughly and/or offer reassurance when I've needed it. We have had a few property managers over the years, and she stands out for her efficiency, and her caring and friendly manner.

Nicki · 15 February 2024

★★★★★ 5/5

Trustpilot

Excellent

Excellent. So pleased we chose Romans. Emily, Catherine and team were extremely professional, helpful and proactive. Can highly recommend them.

Lucy · 16 June 2022

★★★★★ 3/5

Trustpilot

Not the best agent we have used

They were good until the house sold and then didn't seem to care. They also lost my house key! Took over a week and lots of chasing to get the lock changed. The sales team were fab but once my house sold and it was passed on to a new team whilt the purchase completed and surveys were run etc, contact ceased and for this reason I wouldn't use them again. I wanted updates and feedback and this was not available.

Sarah · 13 February 2024

★★★★★ 5/5

Trustpilot

Bath office

Amy in Bath is an absolute delight to deal with. I will certainly be looking her up again next time I need to move

Fiona · 15 November 2021

★★★★★ 1/5

Trustpilot

Avoid this company unless you want EQ training

First of all, if you want to rent through them, you have to pay a monthly fee(no deposit option). Otherwise, your offer won't be considered.Secondary, the property manager is rude and irresponsible. "Do you know why you needed to pay up front last year?" I can't believe it is said by a property manager. Moreover, when I asking for renewing tenancy, my email got no response for 2 weeks. Finally, the discussion about the tenancy renewal started after another few weeks. We discussed in a email thread and I got no response again. A week later, she started a new email thread to question me if I still want to renew the tenancy because she didn't get update from me. But the fact was I do reply her last question in the previous email thread. The most terrible thing is even I resend the previous email thread to her, she still not try to read the emails. I have to repeat my answer to her again.

David · 13 February 2024

★★★★★ 1/5

Trustpilot

Don’t put buyers first

As a first time buyer & as romain’s is the biggest estate agents in Yatley, I had high hopes of finding a property through them. However unfortunately this wasn’t my experience. They were hard to get hold of, didn’t return emails or calls, was impossible to schedule viewings with & just didn’t put the buyer first. This sent me to another local estate agent who I found a house with & brought in the local area.

Steven · 27 January 2021

★★★★★ 5/5

Trustpilot

Excellent Customer Service

I started renting my property over a year ago with Romans in Caversham.I am very pleased with there service.Anais is an amazing agent and Super Professional.She is very helpful and was able to provide an answer to all my questions.Thank you

Thamesidehotel · 4 July 2023

★★★★★ 5/5

Trustpilot

We had a very positive experience with…

We had a very positive experience with Romans Estate and Lettings Agency. Ayse Yerlikaya was extremely helpful and efficient.

Lesley · 19 July 2022

★★★★★ 1/5

Trustpilot

I have one star as I cannot not give…

I have one star as I cannot not give one to write a review. It is very bad agency, untrustworthy and no one from the property management answers the phone to help when you have bad time. They are unprofessional and they share your status with anyone with out your permission. I have a very bad experience and I don’t want any one else to experience what I went through.

Zakaria · 25 February 2022