Every review we hold for the Burnham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have let my property through Romans Burnham for several years. All the team have been great but more recently Isabella York has been my property manager and has always been professional, patient and very helpful. She always resolves any queries I have had very quickly. No complaints.
Remi · 21 June 2021
Agent replied · 20 June 2024
Dear Remi Pennington!
Thank you for taking the time to review your recent experience with our Romans Estate Agents Burnham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
★★★★★ 5/5
TrustpilotMandy Tann is an excellent and a very professional Manager l.
Mandy Tann has been excellent in whatever she does in managing our property in Chineham. She is very well organised, prompt and handles the matters in a very professional manner. She is very courteous, polite and always willing to help.
N · 24 August 2022
Agent replied · 17 June 2024
Dear Tiwari,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThank you Kerry!
After a absolute nightmare with 2 other companies romans was a absolute breeze with me renting my first property. Thank you so much Kerry for making me feel so comfortable with the whole experience and being so lovely!
Emily · 10 November 2022
Agent replied · 17 June 2024
Dear EmilyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAston is such lovely person
Aston is such lovely person. Her visit was so professional, she get along well with my little son, she made him laugh! Her visit was so quick, didn’t even noticed and she was done with our 6 months property check.
Kinga · 22 August 2022
Agent replied · 17 June 2024
Dear Kinga,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat Service
I’ve been with romans now for about 2 years, and it’s been a breeze especially Kimberley Jones , who’s always quick to respond to my emails, and handle any issues I have. She’s amazing and it’s been an exceptional service. Thanks Kimberley.
Olere · 17 May 2022
Agent replied · 17 June 2024
Dear Olere,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotMove Managers make the process bearable
Romans assigns a move manager to help with the process.Our move manager, Natalie Stewart was incredibly helpful, responded quickly every time, and endeavoured to solve all of our queries or issues to the best of her ability. Top tier service.
Marvyn · 12 August 2022
Agent replied · 17 June 2024
Dear Marvyn,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleFirst class service at Burnham branch , very professional staff . They basically helped and held my hand at every step of the letting process !
Azza · 17 October 2025
Agent replied · 16 April 2026
Dear Azza Sulaiman, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotRomans Basingstoke
As this was my first interaction with estate agents, I found that Ben Plowman bought an enery and outlook that the others seemed to lack. He has been very understanding to our circumstances and has kept us well informed. I would have no hesitation in recommending the team at Romans Basingstoke to anyone looking for a quality estate agent.
D · 21 August 2024
Agent replied · 22 December 2024
Dear D Veale Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Ben a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotRomans property Agency is the best…
Romans property Agency is the best services in Reading base my experience during I was looking for the house to rent ..5***** I recommended if anyone looking for the house don’t forget to visit Romans state Agency in Reading RG1 Thanks to all the stuff for your kindness to help me I’m moving to the new house tomorrow 🙏🙏
MAURICO · 26 September 2023
★★★★★ 5/5
TrustpilotRomans rental and management services
Rental property ( 6 yrs ) - rented and managed by Romans.Very professional, always available, common sense approach and listen to the customer. Would always go above and beyond what was required. I would like to thank in particular Sam Morton, a very experienced member of the rental team - and Kim Stockley on the management team.
Lesley · 14 November 2023
★★★★★ 5/5
TrustpilotFriendly, efficient & professional
Friendly, efficient, practical selling service. Despite hiccups caused by a buyer completely dropping out without the courtesy to tell anyone, the property was re-marketed and quickly sold again. Would recommend Jack and his team.
Mrs · 3 March 2023
Agent replied · 17 June 2024
Dear Mrs MoodieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotRomans are by far the best estate agents around!
Steph and the team at Romans worked tirelessly through a very tricky sale process, always friendly and professional and I couldn't be more grateful! I would highly recommend Romans to anyone looking for an Estate Agent in the Wycombe area, you will not be disappointed.
Dawn · 1 November 2021
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleWould like to give a 5 star review for Syd, she has been really helpful throughout the sale process and gone above and beyond.
Would recommend.
Avik · 10 October 2025
Agent replied · 10 October 2026
Dear Avik Ghosh
We greatly appreciate your 5-star review and the time you took to share your experience with Syd. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotI'm personally really happy with the…
I'm personally really happy with the Romans Letting and Sales Team during and after sales support after active contacts had expired. Also on behalf of my late parents, who were always very happy with their Letting and management services.Thank you, a special mention to Christine for all her help with the estate of my late parents. Regards Robbie Emmett
Robbie · 15 September 2023
★★★★★ 5/5
TrustpilotProfessional Service
The sale of my property was not straight forward but thanks to Carl Atkinson, Esther Binnie, James Fleming and the team for keeping me calm. I am so grateful for their support and ensuring I was in the loop every step of the way. I would highly recommend Romans when selling a property.
Ms · 3 February 2024
★★★★★ 5/5
TrustpilotNathan
Nathan , based at The Tilehurst Branch , was very helpful , professional , and followed up once I moved into my new home , his colleagues Steve and Mark , were also a great help . Particular thanks to Nathan once again , for working closely with me all the way .
Joyce · 31 January 2024
★★★★★ 5/5
TrustpilotJarred was excellent, would highly recommend Romans
I have just sold my house with Jarred and the whole experience has been second to none. Jarred has gone above and beyond in everything, He is very supportive has offered me excellent advice and has made the whole process as smooth and straight forward as it possibly could be. I would absolutely recommend Jarred and Romans. Thankyou guys so much
Tina · 17 July 2023
★★★★★ 5/5
TrustpilotI have had a great experience with…
I have had a great experience with Lewis Bebb at Romans. He is very efficient and reliable. He kept me updated every step of the way. He was very prompt, very patient and always returned my calls. He is incredibly fast at dealing with matters. I would highly recommend Lewis. He is the best!
Sandra · 5 January 2024
★★★★★ 1/5
TrustpilotDreadful managed letting service
Used Romans for a "fully managed" service on a rental flat.The tenant they sourced paid a couple of months rent and then just stopped. Over a period of 8 months, if Romans did anything more than the odd phone call to manage the situation it was not apparent to me. I felt completely abandoned by them.Our "dedicated property manager" never once responded to emails or returned my calls. Like not ever. They only got in touch when they wanted something. The only way I was able to get any attention was to turn up at my local branch and make a fuss.When the tenant eventually left in a trail of debt and damage, Romans did nothing at all to recover the debt. I was told there would be arbitration but nothing ever happened.My experience involved a lot of stress, a lot of being ignored and ending up significantly out of pocket. Literally the opposite of what a managed service should offer.
Darren · 14 April 2023
Agent replied · 17 June 2024
Dear Darren Miller,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotDifficult negotiations
Donna-Marie Brant kept us fully informed throughout recent difficult situations of our rental property , we would have found it very stressful without her expertise of many years of working in the industry.
AERV · 9 March 2023
Agent replied · 17 June 2024
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleIn my recent search to rent a property in Slough, the team at Romans (Burnham), were exceptional to successfully move me in within a very small time window. The team of Swati, Chloe, Kerensa and Meenu proved to be very professional, warm, friendly, efficient and committed. I am truly grateful for their services and highly recommend them. Once again, many thanks, much appreciated.
M · 21 May 2024
Agent replied · 20 June 2024
Dear M M
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotTop Review Nathan Stevens
Nathan Stevens is a fantastic Property Manager. He managed to help completely re-furbish our house at a time when it is very difficult to get contractors. He is also very good at co-ordinating between the different departments in Romans which tend to get separated in the process. He basically made a project work well that could have been very difficult. Thank you!
Polly · 6 June 2023
★★★★★ 5/5
GoogleIsabella York from Romans Estate Agents Burnham is very professional and knowledgeable. Isabella is punctual and always on the ball. I would highly recommendvery. This is a right person in right place. Thank you very much for all your help.
All best Rob.PositiveResponsiveness, Quality, Professionalism, Value
Robert · 21 June 2021
Agent replied · 20 June 2024
Dear Robert Szulc!
Thank you for taking the time to review your recent experience with our Romans Estate Agents Burnham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
★★★★★ 5/5
GoogleThis review is specifically for Isabella York who has managed my property over last last few months. Her communication skills are excellent! She is always polite, professional and timely in sending information connected to my property. Thank you Issy for all you hard work and support.
Perry · 21 June 2021
Agent replied · 20 June 2024
Dear Perry Shelat,
Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Burnham. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
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