Trusted Agent profile · Burnham
★★★★★
1,804 reviews across 2 platforms
78 High Street, Burnham, SL1 7JT
Romans's office in Burnham, at 78 High Street, is rated 4.1 out of 5 across 1,804 reviews on two platforms, including 322 Google reviews rated 4.6.
Every review we hold for the Burnham office, from every platform, shown as written. First names only.
5/5
TrustpilotAnother year of great service from the…
Another year of great service from the Swindon branch, especially Christine Lancaster, who is always knowledgeable about the market and the needs of myself as a landlord and my tenants. The professionalism and service is always great and has been for the numerous year we have been with Christine and Romans.
5/5
TrustpilotFriendly and professional service
Very satisfied with the renting experience offered by Romans, particularly with the service received from Suresh Magar.
Dear Gianfranco We greatly appreciate your 5-star review and the time you took to share your experience with Suresh. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotFriendly team, fantastic communication
I recently put my house up for sale with Romans, its my own fault that we have removed it from the market, we just cant find anything we like elsewhere. I honestly cant fault Romans, their customer service and communication has been 10/10. All of the team are so friendly and helpful. I will not hesitate to come back to them when we do decide to put our house back up for sale. Thank you so much.
Dear EmilyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotWhat Service?
What Service?? The service I have had from Romans has been very poor, I have had to use the estate agent we are buying from to step in and take over as no one at Romans could be bothered or even help to get things moving. I had to keep calling Romans to get an update, when I did manage to get something done myself, the person dealing with our sale left Romans and we had to start again with someone else. Then they had to play catch up but again did not have the go in them to chase our buyer, they asked me if I could do that for them, then just before Christmas he left and I had to get the estate agent we are buying from to step in and take over otherwise we would’ve lost our purchase.The manager at Burnham has since taken over and I’ve had no contact at all from him, I had to call him to let him know we’ve exchanged contracts but still no effort from Romans side. This is the first communication I’ve had from Romans since the exchange before Christmas. To say your service is shocking is an understatement and I would definitely not recommend you to anyone moving soon. To still claim your fee when you have done absolutely nothing is a joke, but I expect I will get some communication then when that’s due.
Dear Richard Greenaway,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleIsabella York has been a wonderful property manager at our apartment. Very happy with her ability to advise and solve our problems with no hesitation.
Dear Chika Okoroafor Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotProfessional, Polite and open communication
Romans where a very easy and professional Estate Agents to rent through. Despite my own situation being less than ideal for both Estate Agents and landlords they perfectly communicated between all three parties and secured am agreement in less than two days. With so many peoples financial lives decimated by COVID it was such a relief to have someone who didn’t just make life difficult and instead looked to resolve any issues. I dealt primarily with Katie in the Lettings team and she was extremely polite and yet professional. Getting back to any requests I had in fantastic time and I really felt like she cared about my business not just the money of it. Definitely secured a renter for many years to come and I’ll recommend the Swindon team to anyone looking to move in the area!
Dear ChrisCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotLong term professional fully managed letting service.
We have used Romans fully managed letting service for many years and this has worked well for us, whilst overseas and also when back in UK.The property has been managed sensibly and we have benefited from continuity with a specific, named property manager (Donna-Marie Brant) who has been our point of contact over the long term. This provides us with confidence that queries from both the tenants and ourselves are addressed professionally, politely, consistently and promptly, together with ongoing personal knowledge of the letting history.
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGood customer experience
The consultants are very friendly and professional. I've interacted with two of them. Amanda picked up our query quickly, answered all our questions, came on time and prepared for the meeting/view.Another colleague called me in approx. two hours after receiving my question about a property accepting dogs. It is the first time I have interacted with the Agency, and I am impressed.
Dear D NCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Trustpilotlettings advisor, Zara Younas
Lettings advisor Zara Younas has been wonderful! She was so lovely when viewing houses and ensured we were fit with the right landlords and house. Any problems she easily fixed for us and is a very friendly person!
Dear Hannah,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotReally helpful and efficient staff
The team at Romans where really helpful. We dealt with Anne-Marie, Sam, Kerry and Courtney. All of which were really helpful and we secured our rental property within a week of contacting them. Would highly recommend.
Dear Andrew Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSwati has been very helpful and answered all our queries in a timely manner.
Dear Akash Sharma Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans Lower Earley
The service we got from Romans was excellent!I dealt with Tim, Anthony and Rachel....who were all very professional and helped us every step of the way in regards to letting our property out.I would definitely use these guys again in the future!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleAt last I have a Property Manager who keeps me informed of what’s going on with my property. Izzy York is professional, courteous, fair and diplomatic. Whenever I have a problem she is always prompt to respond.
Dear Greg Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are very happy to have provided you with such a positive experience! Many thanks, Customer Care Team
5/5
GoogleThe Romans team at Burnham Lettings specifically Kerensa, Swati and Chloe are absolutely amazing. Their customer service, care and consideration in their ability to work with all parties as part of lettings is commendable. They truly demonstrate ‘going over and above’ with their commitment to their clients. Thank you so much for everything you have done to help me.
Dear Preeti Kotecha Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent Customer Service
Lisa Fazal has been my property manager for many years. She is always very efficient, courteous and helpful. Any issues are always dealt with promptly and professionally. I am very happy with the service I receive from Romans.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat support from Jessica and team
Great support from Jessica and team. We always received very fast and helpful responses to anything needed, and a great deal of support dealing with a difficult tenant. Thank you!
Dear Emily Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent experience of selling through High Wycombe branch
The Team at High Wycombe were very good, particularly the Manager Stephanie, whose attention to details was excellent, provided brilliant advice and guidance and kept us in the loop at all times which assisted greatly in ensuring the sale went through very smoothly - we would certainly recommend the High Wycombe branch.
1/5
TrustpilotShambles
Shambles 18 days and still we have not had our deposit back. We have now been told they will not be back until the 3rd Jan so will then be 29 days at least until they do anything. Over £1,000 owed and a young family of 5 just before Christmas Over 21 different letting managers in 10 years. They managed to lose the master keys for the property and we did a 312 mile round trip to deliver them back early so the landlord could get the house on the market faster and despite being told we would be reimbursed of course we have received/ heard nothing. Terrible company who are living up well to their cow boy image
Dear Joe Stocker,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotHonestly the most horrific lettings…
Honestly the most horrific lettings company I think I've ever encountered. Left with no window in the kitchen for over a year . Another Unsafe window for 4 years.Water coming through my roof and into my living room for 4 years actually had to replace my lights and TV! Still to this day have water coming through the roof. Bathroom has no shower rail so water is literally rotting the floor and no sealant around the bath or working bath taps again ongoing for 4 years (since moving in ) keep promising it will be done but it never is . I've completely given up. they order contractors to quote it then do not get back to the contractors . Countless days taken off work to accommodate countless quotes none of which in 4 years have actually been told to complete the works . Currently sat with the sound of dripping water into a saucepan . They simply do not care . I don't leave reviews often but I would seriously avoid renting with this company they really really will leave you with a complete state of disrepair and nowhere to go and noone that will fix the issue . Four Years of literal water coming Into the living room. They have cost me so much money avoid.
Dear Chloe,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
2/5
TrustpilotOk they got me a tenant
Ok they got me a tenant, that's the easy bit ! With a whole load of admin and service errors and issues I can only give them 2 stars. Think the problem is there are too many people in the process and you get moved to another new person at each stage of the letting out process. However, each person in the chain has not done the job properly. I am unable to recommend Roman's and once the tenancy is over I will move to another agent.
5/5
TrustpilotAmazing Service from the Staines branch
We received an amazing service from Yas, Jon and Ammar who dealt with our property purchase. They were very professional,ready to help and were able to update us with what was going on with the other side. As first time buyers, property buying can be a very daunting process. At the latter part of the process,Ammar too over the purchasing. He was always available to help, he explained the process, which questions we needed to ask our solicitors and explained all jargons used.They went above and beyond to make sure our purchase was completed in time. Thank you Romans for making our firsy home buying process a memorable one. Will definitely recommend!!
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotKayleigh O’Connor is extremely helpful
Kayleigh O’Connor is extremely helpful, polite and professional. I am always very happy when I deal with her at Romans. She is prompt at responses to my emails and investigates problems/issues and advises me of situation ASAP.
Dear Sue,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotGreat agent for residential sales in Maidenhead.
The sale process went as smoothly as it could, and the whole Sales team in the Maidenhead branch were very responsive, professional, and helpful at all stages of the Sale.In particular, Warren Hendry and his team made sure that all my queries were always answered promptly, and I also received great advice about the current housing market etc.
5/5
TrustpilotI want to rate Kimberley Garcia Jones…
I want to rate Kimberley Garcia Jones from Romans as 5* because of amazing response time and resolution time. Thank you Kimberley Garcia Jones for extraordinary support and out of the box thinking demonstrated always.
Dear Yogesh,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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