Romans Burnham reviews

★★★★★ 5/5

Trustpilot

Jessica Phillips - Property Management Excellence

Jessica Phillips is a brilliant property manager, she has been managing my property for quite a while now and always shows a high degree of competence, courtesy and efficiency. I highly recommend her, Romans have done themselves a lot of good having her as part of their staff.

Sandy · 24 January 2024

★★★★★ 5/5

Trustpilot

Great service

We bought our first house through Romans 2 years ago and have now sold through them always had a brilliant service. Stephanie and her team have been very helpful and reliable through the process

Chloe · 28 July 2022

★★★★★ 1/5

Trustpilot

We rented a property through Romans…

We rented a property through Romans last year, and in the first week of moving in, we noticed silver fish in the living area, kitchen, bathrooms, almost everywhere. Sometimes they would disappear, but would suddenly appear from nowhere. We also noticed that few lights were not working, which should have been replaced before we moved in. There were some cupboards in the kitchen whose doors were not properly hinged and for some of them, the doors won't stay when we opened them. We informed about all these findings to them in the first week itself but no proper action was taken, and they were taking very long to reply, plus the contact person for us used to change every few weeks/ months. In fact, they finally sent someone to fix the cupboards, but it was not done completely and nicely, so they are back to where they were initially.We were not informed about how to read the in-home meter display (which is a smart meter apparently) and were just told that they will be submitting the first reading themselves, nor were we informed of the whereabouts of our property meter (we got to know recently that it was just outside our flat). We were in touch with Spark Energy, which was the service provider in the beginning and was recommended by Romans, however the team of Spark Energy (online chat as well as on phone) was not really good at answering our queries regarding in-home meter display, property meter etc. We got a heavy bill in the month of March, although it was hard to believe that we would have used that much power in March, and we never got to know about it, even when we logged onto our online account, until we switched over to Scottish Power, and a final bill was generated for us. All this wouldn't have happened if they had informed us how and where to read the meter, so we could have done it every month.So, to conclude, their customer management is weak, and the company just cares about making money, and not about satisfaction of their client. So if you have time, then search for properties through agents/ landlords, other than the ones through Romans, before finalizing one of theirs. We didn't have much time to do a proper survey of other flats/ houses and had to go with the one we are currently living in.

Disha · 15 May 2019

★★★★★ 5/5

Trustpilot

Professional and responsive

Professional, diligent, and a pleasure to deal with; I cannot recommend Nicole at Roman's Bristol office highly enough! When my apartment was recently damaged by storms, she went out of her way to help both myself and my tenant.

Monika · 2 November 2021

★★★★★ 5/5

Trustpilot

Amanda have been very professional and…

Amanda have been very professional and helpful in her approach and services! That's the driving force for me, then the property viewing was timely, thorough with lots of options and details discussed with Mark. I loved the professionalism from these two, Romans must be proud to have them.

Kenneth · 4 November 2024

★★★★★ 1/5

Trustpilot

Rented a new home

Rented a new home, although ready to move into, there were no services available, broadband, bin collection etc. Appreciate it is a new build but given the fact I was pushed into completing as the Landlord would not wait, I feel absolutely disgusted with Romans behaviour, hopefully will never use them again. People who rent from them BE CAREFUL!

Cooper · 29 April 2024

★★★★★ 5/5

Trustpilot

Wonderful and professional service

Wonderful, friendly and professional staff. Mark and Nathan were superb and a pleasure to deal with. They kept me informed of developments throughout the whole 'tenant find' process. I have not had previous dealing with Romans, however, this won't by any means be my last !

June · 29 February 2024

★★★★★ 1/5

Trustpilot

Abysmal website as unable to contact any branch

I am trying to speak to an agent in my local branch and I cannot speak to them, the page is greyed out. The only think I can do is click on their automated box in the corner. I was planning to ask someone to come and value my property as hubby & I are thinking of downsizing but how can I if I can't get through. It would also mean that any prospective purchaser would be put off too.

Gillian · 6 October 2022

★★★★★ 5/5

Trustpilot

Property valuation with Carl

We recently had a valuation with Carl from Romans and he was absolutely brilliant. He was knowledgeable regarding the area and came prepared with information specific to our property. He was able to provide lots of advice. Highly recommend and wouldn’t hesitate to go on the market with him in the future.

Annabelle · 30 August 2024

★★★★★ 1/5

Trustpilot

Warning to sellers; be aware what Romans is doing

As a seller you may not be aware of some of the practices that Romans are currently employing. I recently make a cash offer on a property; seller accepted. I was then informed by Romans that they wanted me (the buyer) to pay Romans' solicitors a £60 fee on order to check my ID....I refused and said I was not going to start paying the sellers real estate agency fees.They "went back to the seller" and said they had decided to go with a different offer...I strongly suspect that they did not contact the seller and tell them "the buyer doesn't want to pay our £60 fee"....whether they contacted the seller or what they said who knows....but no seller in their right mind is going to change offers because the buyer doesn't want to pay the sellers' own agent some new £60 fee.I don't know what the offer they changed to was, but I'm assuming it was worse or they would have accepted that one in the first place. So Romans have effectively cost the sellers. Clearly they do not have their clients interests at heart.As a buyer be aware that Romans listed properties are going to try to charge you fees for their properties.

David · 30 September 2022

★★★★★ 5/5

Trustpilot

Romans in Southampton - full marks.

I have just used Romans in Southampton for a Home Buyer’s Survey. I found their website easy to use to get an intitial quote, which was very reasonable, and followed it up. The staff with whom I dealt were pleasant, efficient and helpful, and a survey was arranged very quickly. I was then phoned by the surveyor very shortly after he finished the survey to give me an outline of what he’d found, and this was followed within 48 hours of a full report. The report was very detailed - far more so than I expected, and I felt confident of going ahead with my purchase. Everything is done on-line or by phone, and it’s very efficient. I would definitely recommend Romans Southampton to anyone needing a good surveyor. Full marks.

Amanda · 21 January 2019

★★★★★ 5/5

Trustpilot

Thank you Stephanie & Catherine!

Stephanie & Catherine were efficient, professional and super friendly. Helped us to complete as soon as possible as well as ensuring our other parties were on track. Would recommend their service to friends and family.

Jamie · 16 May 2022

★★★★★ 4/5

Trustpilot

Selling through Bracknell office

Valuation, photography, viewings and negotiations handled efficiently. The disappointment came when the Move Manager went on holiday and I wasn't offered contact details for a stand-in, so there was a lack of continuity.

Lynne · 1 August 2022

★★★★★ 5/5

Trustpilot

Very impressed

I viewed a property yesterday. Although the property didn't meet my needs I was very impressed by the young lady Saffron who showed us around. She was honest about renting even as a person on universal credit. I have not found some other letting agents to be truthful about this. Infact I've been told several times that I cannot rent properties on universal credit, this is actually illegal. Saffron allowed us to have a really good look around without rushing us and answered all our questions. I would be happy to rent with Romans as they seem to know what they are doing.

Sarah · 8 September 2022

★★★★★ 5/5

Trustpilot

I have been renting a house from Romans…

I have been renting a house from Romans for a little over a year. My family and I are very thankful for the accommodations that Romans made for us at the start of the rental but their customer service has been so great, so proficient. We deal mostly with Kimberley Garcia Jones and she is nothing short of amazing, every issue is dealt with, every concern is taken into account. They seem to understand that our life is in these home, our children are in these homes and they care about our family being comfortable and happy in our home. We don't plan to move anytime soon because we love our home and we are very comfortable with the care and attention we receive from Romans.

Colleen · 5 September 2022

★★★★★ 1/5

Trustpilot

If I could give zero stars

If I could give zero stars, I would. My tenancy ended on 8th August and by law Romans should have returned my deposit or confirmed deductions by the 18th. Instead they waited until 15 minutes before close of business on 20th August (just before a bank holiday!) to suddenly invent “cleaning charges” and delay my refund.

Thelma · 23 August 2025

★★★★★ 5/5

Google

Romans have always provided an excellent service. They are responsive and proffesional and I always feel that my queries are being handled in a timely manner. Property manager Lydia is always so helpful and lovely to speak with.PositiveResponsiveness, Professionalism

Emma · 27 August 2021

★★★★★ 5/5

Trustpilot

Absolute perfection

I cannot thank Romans Estate Agents enough! Everything from start to finish was professional, friendly and fantastic, Amanda & Holly have been nothing but amazing!

Rebecca · 22 May 2026

★★★★★ 5/5

Trustpilot

Great service from Sam and his team

Great service from Sam and his team, who have helped us find a new property to let. We are very happy about the place we have found.

Customer · 28 February 2023

★★★★★ 5/5

Trustpilot

Great 👍

Aston was lovely, really friendly and didn’t mind my little one showing her all his toys. As she left, my little one said “I really like that lady she was really nice”.

Holly · 22 August 2022

★★★★★ 5/5

Google

We used the finacial services of Kapil Gera at Romans estate agent in West Drayton. We found Kapil to be open, honest and a friendly person. Kapil would always keep us updated on the progress of our new mortgage and had amazing communication. Kapil had a great sense of understanding for our needs with our new mortgage as I was in the process of transfering the title of my property following a divorce. Kapil even contacted my solicitor with my consent when needed, needless to say ours was a complicated situation however Kapil was always positive, reassuring and helpful. Kapil was always very professional, curteous, trustworthy and made my partner and myself very comfortable with his skills. We have a lot of respect for Kapil and his financial abilities and will use his services again in the future when needed. Kapil is a great asset to Romans mortgage services.

Nicola · 22 June 2018

★★★★★ 5/5

Google

Romans were excellent throughout our whole move process. They were friendly, helpful, pro active and very professional. Will Baggs, Briar Jones and Natalie Boyd always kept us informed and did their very best to ensure the process was efficient. Would definitely recommend Romans if you want an efficient and smooth sale of your property. Kapil Gera was very helpful and efficient in finding us a good mortgage rate. He offered a smart and professional service. Despite my husband mainly dealing with him directly, I did feel at times Kapil referred to me as 'she' instead of using my first name or Mrs C during our meeting.

Corinne · 22 June 2018

★★★★★ 5/5

Trustpilot

Wonderful Experience

We have rented with Romans now for the last 2 years, and it’s been a very pleasurable experience. We were moving into our first rented property - we were assisted and helped at all angles by Romans and I cannot praise Aston enough who has been an incredible property manager. She is extremely helpful, kind and always willing to give advice or knowledge. Aston has made our moving process a breeze and it wouldn’t have been this easy without her. Thankyou for everything!

Chlo · 20 August 2022

★★★★★ 5/5

Trustpilot

Great Customer Service!

I just want to compliment Romans on their great customer service. I was in the position of seeking a new apartment to rent and my main contact at Romans, Anais Payne, helped me to find a suitable property that met my requirements. She always replied to my email enquiries promptly, in a courteous and professional manner. The process of obtaining a new tenancy went smoothly, with guidance provided by Romans throughout the duration. Thank you Romans!

Gareth · 19 January 2023