Every review we hold for the Burnham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI was really impressed with Romans
I was really impressed with Romans, Lorraine Eivers did an amazing job of updating us ever week and keeping on top of both us and the sellers to make sure the process was as quick and easy as possible, she was fantastic. The rest of the team were also excellent, when ever we spoke to them they were able to give us quick, accurate and up-to-date information on what was happening, they all seemed to work and communicate very well together.
Tori · 2 August 2023
Agent replied · 17 June 2024
Dear ToriCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 4/5
TrustpilotWell done Romans Yateley
My opinion of Romans as a company was not good but the branch in Yateley were so good it changed my opinion! Special mention to Jack Barton who was always available and his professionalism was second to none. So well done Romans and well done Jack
Wendy · 24 February 2022
Agent replied · 17 June 2024
Dear Wendy, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotThank You Romans from Reading Football Club
I want to thank everyone who assists Reading Football Club at Romans Estate Agent, Reading Branch especially Suresh Rana Magar, he shows superb customer service, assistance and professionalism and goes out of his way to assist our needs, I want to say that Romans is one of our top preferred agents, who I feel comfortable dealing with.
Lynne · 16 January 2024
★★★★★ 5/5
TrustpilotThanks to Roman Agent and her Move…
Thanks to Roman Agent and her Move Manager in my purchase. Move manager have had done a great job to help and liaise with my solicitor to shorten the consuming time and disputes. Hope Roman success in the future and keep it up.
Wah · 16 July 2022
Agent replied · 17 June 2024
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleHi I have just purchased my 3 bed house in Burnham with Roman's Estate Agents.they were really professional and helpful with my purchase and mortgage. Lewie was so helpful and responsible informing me every day. I want to thank all the team and specially Lewie and Jasmine.PositiveResponsiveness, Quality, Professionalism
Sadaf · 27 August 2021
Agent replied · 20 June 2024
Dear Sadaf Rehan,
Thank you for the great review of our Romans Estate Agents Burnham team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI am a non-resident landlord and so using the managed letting service. Izzy is great to work with and has taken a lot of the hassle out of the whole process. Highly recommended.
Andrew · 21 June 2023
Agent replied · 20 June 2024
Dear Andrew,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
TrustpilotLaura Stubbins is easy to work with
Laura Stubbins is easy to work with, communicative and responsive. She has gone above and beyond. A safe pair of hands. Sometimes there can be a bit of a gap in communication between the various departments of the business but overall positive.
Anonymous · 11 August 2022
Agent replied · 17 June 2024
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 4/5
TrustpilotVery helpful and supportive
Amy was very understanding and helpful. She replied very quickly and thoroughly to all my queries. I especially appreciated her help in clarifying practices in renting in England and little tips on how to approach looking for properties without getting overwhelmed.
Marina · 16 September 2022
Agent replied · 17 June 2024
Marina, Thank you very much for your kind review. Thanks, Amy
★★★★★ 5/5
TrustpilotKatie's assistance left a deep impression on me
I would like to take a moment to express my sincere appreciation for the exceptional assistance provided by Katie Page during my recent lease application process. I encountered some challenging issues that I believe few people have ever faced in this process, but Katie's unwavering patience and attention to detail were truly remarkable.I am grateful for the exceptional assistance provided by Katie Page during my rental process. She demonstrated remarkable patience in resolving the issues I encountered, and did so with empathy and kindness. I believe she is an outstanding representative and deserving of recognition.
William · 29 June 2023
Agent replied · 17 June 2024
Dear William ChauCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotShout out to Jade Small
Can I just say how good Jade Small is at Romans in Taw Hill, no question is an issue for Jade, Jade will always go above and beyond to ensure your kept upto date with the progress of your issue, Jade will always answer her phone, Jade is very professional and a credit to Romans
Mark · 2 February 2024
★★★★★ 5/5
TrustpilotVery smooth process to secure flat for Uni
Very smooth process to secure flat for my daughters final year at Bath Uni next year with her friend. very efficient , responsive and personable approach .would recommend. Thanks Amy as its not always like this!!
Paul · 20 February 2023
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did, Paul. If you're ever in need of more help, please let us know! We hope you have a great day! Thanks, Amy
★★★★★ 5/5
GoogleWe needed to sell our mother's house in Farnham Common after she sadly passed away, so we invited five local agents to provide a valuation and sale proposal. Lewie at Romans (Burnham office) was the perfect balance of professionalism, honesty and market knowledge, coupled with a friendly and personable manner which we immediately warmed to. They gave us a good rate and we felt fully supported throughout the sale process by Lewie, Fraiser and the rest of the Burnham office. The whole process, from initial valuation to completion, took five months, which we were very happy with. Any delays we experienced were due solely to the buyer's solicitors and were chased up promptly by the Romans team. Thanks you, Lewie - we would not hesitate to use Romans again. Highly recommended.
Debs · 21 June 2023
Agent replied · 20 June 2024
Dear Debs,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleWe had a good experience with Romans in Burnham. Swati was very helpful in helping us find our rented property. She was prompt with her email reply’s and answered all our questions.
Charlotte · 21 June 2023
Agent replied · 20 June 2024
Dear Charlotte,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleOutstanding Service!
I was moving from India to the UK for employment and was in search of an apartment. I wanted to move in as early as possible after moving to UK to avoid spending crazy amount of money on hotel stay and to get a residential address ASAP, so started searching while I was in India. It's not easy to search and get an apartment before you actually move to UK. None of my friends who have moved before me have been successful in doing so. Thanks to Romans, specially Swati for helping me out in my search of a flat and completing the formalities on time.
The staff of Romans is very helpful, diligent and do help you in every step before and after you move into an apartment. Plus, they have loads of offers on all other stuff that you would consider buying while moving in.
I'll definitely recommend Romans to my friends who's in search of a house.
Ajay · 21 June 2023
Agent replied · 20 June 2024
Dear Ajay
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIsabella York and the team have shown exceptional care and dedication to looking after my apartment over the past 15 years. Izzy has always been prompt and attentive to any concerns or questions. Her proactive communication and attention to detail ensure a smooth experience for us and our lovely tenants and it's no issue that we live in Australia. I am grateful to have Izzy as my property manager, and I highly recommend her services to anyone seeking a reliable and dedicated professional. Thank you, Izzy, for your outstanding service!
Kerry · 21 June 2023
Agent replied · 20 June 2024
Dear Kerry Keegan-watson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotAmy Southby-Forward has been…
Amy Southby-Forward has been outstanding. Professional, superbly efficient , friendly, objective and always available for advice . My flat was let within two weeks of initial consultation. Amazing! Her colleagues Saffron Willmott and Hettie Dewing both very effective and efficient added to the Romans Bath experience. I can’t thank you all enough.
Torben · 29 March 2024
★★★★★ 5/5
TrustpilotI have had a great experience and first…
I have had a great experience and first class services thanks to Romans Reading Property manager Jessica Phillips…Jessica Phillips professionalism is top notch…she possesses an excellent spoken and written communication skills and always provides useful, great and fast response and solutions to any queries I have which is amazing..thank you Jess for your excellent services
Satisfied · 25 January 2024
★★★★★ 5/5
GoogleQuality estate agents! Listened to us, advise us and gave our property the attention we wanted in order to get it sold and for the optimum price. Worked tirelessly to sell our house and gave us regular updates so we knew exactly what was going on. Will Baggs is a credit to the Romans team!
Dre · 22 June 2019
Agent replied · 20 June 2024
Thank you for reviewing Romans Estate Agents in Burnham so positively. I am pleased that your house sale went well and that we provided regular contact. Kind regards, Daniel Collis, Regional Director, Residential Sales, 01344 205141
★★★★★ 5/5
Trustpilot5 starts for Stephanie and James
Stephanie and James made the process easy and were always available to answer any questions or contact the vendors to keep things moving. Even when an issue came up which wasn’t down to them, they did everything they could to resolve it in a timely manner. If I come to sell my property, I will do it through the Romans team.
Alistair · 3 September 2023
★★★★★ 5/5
TrustpilotThe Professionals!
I actually chose Romans to sell my property as the property I am looking to purchase is also through them and I thought it made sense, although had to negotiate a better rate in comparison to other Estate Agents. I have to say to date I have been impressed with the service received, the organisation seems very professional and there were a couple of things that I thought were excellent ideas such as having the Sales Team come round and see my house, meet me and ask any questions plus I could point out what I thought were the key selling points for my house. Having a professional photographer was also another nice touch and I hope that his skills help to sell my property! I found Jack Barton to be very professional and also liked that there was no pressure, I explained my current situation and he assured me that if I wasn't able to secure the right property I could withdraw from Sale.
Jacmar · 12 June 2023
Agent replied · 17 June 2024
Dear JacmarCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotFantastic service from Farnham Branch
Fantastic service from Farnham Branch. Staff really helpful, efficient and professional. I would definitely recommend for selling a property. Special thanks to Hannah, Luke and Jack on helping me so much through what was a very stressful time.
Joanne · 25 November 2022
Agent replied · 17 June 2024
Dear JoanneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotZero stars to be clear
Zero stars to be clear. Basingstoke branch didn't leave us impressed at all. Handful of viewings with little feedback, no click through stats despite being told wed receive them. Sent numerous correspondence which was ignored but they blamed each other. You deal with a branch manager for 5 minutes then a lot of inexperienced staff who I doubt have ever bought a house.
Carl · 26 June 2024
Agent replied · 24 August 2024
Dear Carl 10,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
GoogleThe entire Romans team were professional and great in helping me purchase my first home. Will Baggs communicated and handled everything professionally. It made me feel at ease with, what can be, a stressful process. Highly recommend Will and the Romans team with buying/selling a home, thank you!
Ravinder · 21 June 2021
Agent replied · 20 June 2024
Hi Ravinder Kibbe!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Relations Team
★★★★★ 5/5
GoogleI have let my property through Romans Burnham for several years. All the team have been great but more recently Isabella York has been my property manager and has always been professional, patient and very helpful. She always resolves any queries I have had very quickly. No complaints.
Remi · 21 June 2021
Agent replied · 20 June 2024
Dear Remi Pennington!
Thank you for taking the time to review your recent experience with our Romans Estate Agents Burnham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
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