Romans Burnham reviews

★★★★★ 2/5

Trustpilot

Renters beware!

They're objectively the worst estate agents we ever had while we rented. If you consider renting a property from them (and I can't blame you, since it is important to find a property you like), read below to make sure you're not caught off guard.1) Beware of the contract. Ours assigned a compulsory +5% increase Year on Year on the rent, with no room to negotiate. So take the time to calculate how much that represents in terms of rent in 3-4 years. For us, it added about £200/month over the course of 3 years.2) Beware of the tenancy notice clause! Our contract requested 2 months notice TO END ON THE DAY RENT IS DUE! That means, if rent is due on the 5th of January and you give notice on the 6th of January, then your notice will end on the 5th of April, which would basically be 3 months notice, not 2! I let you imagine the headache in terms of aligning dates if you are moving elsewhere...3) Checking In: Make sure you take lots of date-stamped pictures (we did) and also videos. It will come in handy at the end of the tenancy. Read on. 4) In the first year, they'd warn us of an upcoming property check almost every 2 months. I checked in the contract: there is no mention of what is a reasonable amount of property checks. To add insult to injury, they'd say they'd come at some time between 9AM and 4PM (nice and vague, not helpful). 3 times, they didn't turn up. 3 times! When I got in touch to ask them to stop booking property checks, or to actually turn up, and to at least apologise for not turning up, they simply replied "yes we will be there next time". They eased off the property checks, but never apologised for wasting our time, waiting at home for them to turn up. Again, this happened 3 times.5) Checking out. We checked the contract. Nowhere did it mention that it should be professionally cleaned, so we spent several days cleaning the house to a point where it was cleaner than when we moved in. Yet, because we did the cleaning ourselves they didn't bother checking the state of the house and tried to charge us nearly £500 for deep cleaning. £500!! A good cleaner charges £12/hour. Did someone really spend 40 hours cleaning a house that had already been cleaned? The irony of it is that the cleaning company they used states: "As a minimum, you need toreturn the property as you found it (with some allowance for fair wear and tear). If the propertywas not cleaned to a professional standard when you moved in, you will generally not beobligated to professionally clean the property when you move out. Landlords cannot insist thatyou return the property in a better state compared to when you moved in." Needless to say we disputed this charge and won our case. I bet the landlords weren't pleased to be £500 out of pocket thanks to Romans!I hope this review will help you avoid these nasty pitfalls, if you rent with them. In the 3 years we rented with them, we must have had nearly 10 property managers. Make of that what you will...

Jonathan · 7 May 2024

★★★★★ 5/5

Google

Really happy with Romans - I am working with them at distance, which always adds to the stress. My property manager, Ms Isabella York has been great - she responds to my mails promptly and always has a sensible answer, whether it concerns a property visit, a tenancy renewal or an issue that requires urgent attention.

Tim · 21 June 2022

★★★★★ 4/5

Trustpilot

Property Manager review

Romans have been looking after our properties for many years.

Lisa · 25 June 2026

★★★★★ 5/5

Trustpilot

Exceptional Service and Communication from Romans Tilehurst.

I recently began renting a property through Romans Tilehurst and I couldn't be happier with the service I've received. From the moment I first contacted them, I was impressed by their professionalism and dedication to providing excellent service.Steve, Nathan, and Lorraine from the Romans team have been incredibly helpful throughout the entire process. They were always available to answer my questions and address any concerns I had. Their quick response to my emails and telephone calls made me feel valued as a client and ensured that everything ran smoothly.The communication with my new landlord facilitated by Romans was top-notch. They acted as a bridge between us, ensuring that all necessary information was communicated promptly and accurately.Overall, I am delighted with my experience renting through Romans Tilehurst. Their commitment to providing outstanding service and their professionalism are truly commendable. I highly recommend them to anyone looking for a reliable and trustworthy estate agent in the area.Thank you, Steve, Nathan, Lorraine, and the entire Romans Tilehurst team, for making my transition into my new rental property a seamless and pleasant experience.

Lisa · 24 April 2024

★★★★★ 2/5

Trustpilot

Not Great for Students

Our experience of Romans (Bath) has been very poor. The property was not clean when our daughter moved in (including cigarette ends left by previous tenants) and faults do not get fixed. After a year they told the girls there was a slight discrepancy in money owed (less than £20 when rent paid to-date is over £20K). When the amount was queried, Romans promised to investigate implying it could be a system error. Despite responding immediately, and being told to wait, I (as guarantor) now receive an email saying I am being pursued for the money. Calls to the branch have not been returned, and the credit department number just goes unanswered. It has caused a lot of stress when we have done everything Romans asked of us.

Andy · 24 July 2025

★★★★★ 5/5

Trustpilot

Highly Recommended

We were having trouble in finding a place and Romans Burnham were the most helpful of them all!David was our agent who was in constant communication, answered all our questions (even on the weekends!) and catered to our availability on viewing places. He helped us through the process of finalising with such ease.

Maria · 30 September 2022

★★★★★ 5/5

Trustpilot

Refreshingly good service

I have recently rented a home through Romans. What could have a a stressful process was made easy by Jon Randall.

Jon · 28 March 2026

★★★★★ 1/5

Trustpilot

Worst letting team to work with

Worst letting team to work with. Specially the one called Simron Johal. They were nice on the phone and never follow what they say on the phone.

Thisanthan · 7 February 2026

★★★★★ 5/5

Trustpilot

Absolutely Fantastic…

My experience of Romans has been nothing but professional. The respect and courtesy afforded me was second to none. Mike and Luke went above and beyond. Their communication was succinct and they did not play games. They really have the balance right of acting for the vendor but also working with the purchaser to find acceptable middle ground.I have nothing but praise for Romans, its a pity that other estate agents are not as supportive and transparent.

Kalem · 16 June 2023

★★★★★ 5/5

Trustpilot

Jordan and Jake were very helpful and…

Jordan and Jake were very helpful and alway easy to reach out to. The whole process of purchasing my house was very easy and it didn’t took a very long time. I would definitely recommend them and if I need to sell or purchase I will definitely contact them.

Alex · 20 December 2024

★★★★★ 5/5

Trustpilot

Exemplary Service from Romans in Swindon

We have used Romans, formerly Dewhurst, since buying our rental property 8 years ago. In that time Christine Lancaster has excelled in looking after ourselves and our tenants with efficiency, courtesy and empathy.Dealing with and resolving any issues that arise. We are not residents in Swindon so having this reassurance that our property is well managed is vital.Thank you Christine Lancaster and keep up the good work. You are an asset to Romans Lettings in Swindon.

Angela · 10 July 2023

★★★★★ 5/5

Trustpilot

We have been using Romans as our…

We have been using Romans as our lettings agent for over twenty years and Donna has been our property manager for the longest time. We have found that they are responsive to both us as landlords and to our tenants and have nothing but good things to say!

Mario · 11 March 2023

★★★★★ 5/5

Trustpilot

Massive thanks to Sarah Boyens at the…

Massive thanks to Sarah Boyens at the Bracknell office. I contacted Sarah at 13:00 regarding an urgent issue, by 15:00 Sarah had sorted everything. Sarah also followed up the next day with the various people involved to ensure that I had total peace of mind. Brilliant service thanks

Debs · 3 March 2023

★★★★★ 5/5

Trustpilot

As a Landlord

As a Landlord, I found Tim Allan a delight to deal with, he actually left his desk to see my flat, and deal with problems hands on. (You can not manage a property sittng behind a desk).To those Landlords being tortured by their letting agents in Reading, I can only confirm that my experience with ROMANS Reading was very positive.I now have 2 flats with ROMANS Reading, and 1 detached property with ROMANS Woodley

Peter · 23 August 2023

★★★★★ 5/5

Trustpilot

Romans Wokingham Kerry and team

Romans Wokingham team and Kerry were a great help, specially that it is my first time renting a property in the UK. They were very patient with all my questions and the property check the box of everything I have asked for. Thank you Kerry and the team, I appreciate the support!

Carina · 5 October 2022

★★★★★ 5/5

Trustpilot

We would like to say a big thank you to…

We would like to say a big thank you to David , he was helping our family a lot to find a house that really suits us! He is very kind, well informed, friendly and he does a brilliant job! Thank you again, David! Was a pleasure to meet someone like you.

Roxana · 30 September 2022

★★★★★ 5/5

Trustpilot

Thank you Nathan for all your help and…

Thank you Nathan for all your help and support. You made this moving much easier for us from Dronfield to Reading.

Parisa · 12 October 2024

★★★★★ 5/5

Google

Absolutely flawless process of renting a property by Romans especially Swati who was extremely professional and thorough from start to finish. Kept me updated all the time. She is an asset at Romans .

Mazhar · 21 February 2024

★★★★★ 5/5

Trustpilot

Efficient and reliable. contacted Julie Coombes at the…

I contacted Julie Coombes at the Swindon, mid morning on Friday 13 th May, problems with only toilet in house, very concerned that given that the weekend looming may not be able to be sorted. Couple hours later work carried out all sorted, what a relief, thanks to Julie Coombes and Contractor Neville Bishop, 😁

Dee · 13 May 2022

★★★★★ 5/5

Trustpilot

Orginally a probate valuation enquiry

Orginally a probate valuation enquiry, Stephanie thought outside the box and brought along her colleague from the groups auction house. While we decided what to do with the property and during the auction process Stephanie kept in touch and even took the metre readings when we completed, thank you for your personal interest in our property sale

Sez · 31 January 2022

★★★★★ 5/5

Trustpilot

Mark Davison was in charge of the…

Mark Davison was in charge of the entire process of our new home. He has been professional and efficient with all the questions and documentation we need! Thank you so much!!

Soraya · 17 April 2024

★★★★★ 5/5

Trustpilot

Seamless experience!

Seamless experience!Lucy made this usually stressful process really easy and stress free, seamless. Really loving the new place we feel really happy and know we can contact them if we have any issues in the future ! Would recommend over other agents we’ve used in the past !

Becky · 10 February 2023

★★★★★ 5/5

Google

Dear Romans Estate Agents, Together with my wife, we are writing to express our sincere gratitude for the outstanding service of Mr. Usmaan Ahmed in Burnham office provided us throughout the process of buying our home. Thanks to his professionalism, dedication, and expertise truly made the whole process went rather smoothly. From our initial consultation to the final closing, he demonstrated a remarkable level of commitment and attention to detail. His knowledge of the real estate market and his ability to negotiate ensured that we secured the property at the best possible price. Mr. Usmaan prompt responses to our inquiries and willingness to go above and beyond to address any concerns further solidified our trust and confidence in his abilities. We are thrilled with our new home, and we owe a great deal of thanks to Mr. Usmaan for making it possible. His expertise and professionalism have left a lasting impression, and we will not hesitate to recommend his services to anyone in need of a reliable service as well as a trustworthy real estate agent. Once again, thank you for his efforts and excellent service. We look forward to the opportunity to work with you again in the future. Warm regards, Mr & Mrs Ma

Xing · 22 March 2024

★★★★★ 5/5

Trustpilot

Andrei & Roman's Wokingham - 5* Experience!

Andrei and the team at Roman's Wokingham have been clear and attentive throughout my experience with them. Giving me all the necessary information, and helping me arrange extra viewings when I needed them. Would 100% recommend to anyone who is undertaking the daunting task of flat hunting!

ECJ · 8 March 2023