Romans Burnham reviews

★★★★★ 5/5

Google

So far the best Estate agency in letting, especially Matthew who deserves a special mention From the process of viewing the property, through referencing, sending the contracts to sign, the check in in person has been brilliant. And especially the cleanliness of the property when we moved in, by far the only property we have rented to this day that has had a proper deep clean before the new tenants move in, so please, give my special thank you to the cleaning company.

Radina · 21 June 2022

★★★★★ 5/5

Google

I was so pleased with Romans Estate Agent Letting service from burnham especially to Shannon Cox who catered me on finding the right property to rent and guide me all throughout until my moving in . Shannon was so helpful and updates me all the time and very considerate and patient on my reply as we both know that I am so busy with my job too. It was so easy to contact them whenever I have a query and replied accordingly with answers. They are highly recommendable and very professional with their dealings. Thank you so much for all your help. I appreciate it and is happy with my new place to live in . Xx

Thess · 21 June 2022

★★★★★ 5/5

Google

I usually avoid Estate Agents, had some bad experiences in the past, but so far no problems with Romans. Have not been intrusive, and let me keep to renting without bother! Aside from the usual inspection every 6 months, it usually doesn't take long. A matter of 10 mins, and done! Reporting repairs is also very easy. I would like to thank Isabella York for actioning all my concerns I have raised very quickly, literally same day, or the next day if I send a late night email. Doing so in a very friendly way!

Extra · 21 June 2022

★★★★★ 5/5

Google

Landlord's perspective: I had the pleasure of dealing with Amy Meades, Senior Lettings advisor from Romans Burnham who moved very quickly to help me find a new tenant when the previous one decided to leave. All of the processes associated with this change were handled smoothly and professionally with no delays whatsoever. Amy is a star and I would not hesitate to recommend Romans Estate Agents Burnham because of the speed and efficiency with which my case was handled. We also found Isabella York to be very professional, prompt, and helpful in addressing any issues with the property. She is always ready to help and we would not hesitate to recommend her. We wish her all the very best.PositiveResponsiveness, Quality, Professionalism

Clement · 21 June 2022

★★★★★ 1/5

Trustpilot

AVOID

This company is absolutely appalling in the way they treat people. They seem to believe that a forceful and bullying type approach is the best and most professional way to deal with their clients. We desperately needed somewhere to live in April 2021. I was 37 weeks pregnant and I was in and out of hospital with hypertension. We found somewhere with Romans but despite it being empty (previous tenants had moved out) we were unable to move in. This was apparently due to works that they needed to do to the property. The day after we moved in, that’s when they decided to start the work that should of been done. I was 8 days away from giving birth and incredibly unwell but Romans didn’t care. Our apparent property manager Jagdeep blamed the lettings manager Ellie for not getting the work done. The works continued when I returned home with a newborn and recovering from a Caesarean. Romans didn’t care at all. We were very good tenants, paid on time and kept the house in a lovely order. For two thirds of the 1 year tenancy we had weekly 4 hour cleaners. We had gardeners 2 hours fortnightly, treated and jet washed the driveway. This was because even though it was rented, it was still our home. When it came to giving notice on the property I wouldn’t let Romans in to show people round as early as they wanted to. They didn’t “want the landlord to be without money”. I wouldn’t let them because of how they behaved in the beginning of our tenancy. Fast forward to checkout and the inventory clerk commented on the fact it was clean and even made reference to the fact the garage had been hoovered. We used professional oven cleaners, cleaners, window cleaners and gardeners. When the report came in it states that everything needed cleaning leaving us with a £432.00 bill. I suspected this to be because we would not allow them into the property as early as they wanted. This really annoyed the lettings manager. Do not believe that the inventory clerks are non biased third parties. It seems the inventory clerk used was in fact an ex employee of Romans. That is most definitely not unbiased. I was also advised by a Romans employee that the property needed to cleaned again anyway due to more works being carried out. In addition to this we saw on the report that we had left 1 drawer in the kitchen unemptied. This was reported to the property manager the next day. She tried to suggest that we could make arrangements after the cleaning costs were recovered. Eventually we made an appointment for me to collect the belongings. 30 minutes before the appointment I was called to say the contents had been removed and could not be located. Romans instructed their cleaners to dispose of everything stating it was our problem and we shouldn’t have left it. This drawer had some paperwork in including my babies birth certificates, prescription medication and various odd items. This is because I didn’t let them into the property. Their behaviour is absolutely disgusting and the worst bit is they are proud of themselves.The landlords friends live next door and thanked us for being fantastic tenants!

Claire · 21 June 2022

★★★★★ 5/5

Trustpilot

Sarah recently sold our flat in…

Sarah recently sold our flat in Crowthorne. Romans previously managed the property as a rental and Sarah managed the process of selling the property professionally and efficiently, liaising with colleagues, legal professionals and the buyers and always keeping us updated with progress.

Kevin · 26 April 2026

★★★★★ 5/5

Trustpilot

Amanda is the best.

Amanda is the best.She is very kind and gentle and nevermind the recurrent emails from the tenant and always has an answer or will get you one. I hope I can make my first move-in with her kind assistance.Wish you all the best Amanda.

Ameer · 18 November 2024

★★★★★ 5/5

Trustpilot

Romans Tilehurst are great

Romans, in particular Nathan were excellent in helping me get a place to live in Tilehurst. The rest of the team were very helpful when I needed to sort paperwork out and get everything in order. I highly recommend Nathan and the Romans team.

Charles · 17 November 2024

★★★★★ 5/5

Trustpilot

Lovely people at Romans in Windsor...

Romans in Windsor... what a lovely group of people. I've been renting via Romans for the past three years, and have now moved to a purchased property using the very same agent, albeit the sales team rather than the lettings team.

Nic · 29 April 2026

★★★★★ 2/5

Trustpilot

Good start then very poor

> No communication once sold regarding further viewings by eventual buyer, when mortgage valuation or surveyor visiting (if this even happened on either account)?> Downstairs window left wide open on a viewing (easily access/size where an intruder could get into the property). Came back to house days after this could have happened. Complained to branch manager and never heard anything back, or an apology> Curtain rail / curtain brought down on a viewing(s) and neatly left on bed, never informed until I found this on going back to house. Complained to branch manager and never heard anything back, or an apology> My agent / move manager left earlier this year and I did not find out until early March when I asked for him within their office to hand over paperwork> Erected sold sign was bending wooden fence which after Storm Eunice made things worse. Could not get through to branch on three occasions and then call transferred to their head office. Assured sign would be removed as soon as possible (within 72 hours). Sign still there 6 weeks after and on day of completion.Update - Further to my telephone call from Romans, thank you for acknowledging the above.

David · 3 May 2022

★★★★★ 5/5

Trustpilot

Working with Romans Agent was a breeze

Working with Romans Agent was a breeze! they showed us a great properties and handled paperwork smoothly with Mark and

Bolaji · 30 August 2025

★★★★★ 5/5

Google

I recently rented a property through Romans Burnham and had some minor issues like boiler not working at a time or issue with parking permit I contacted Isabella York there property manager she has always been really helpful and quick with her response. I am very happy with her service so far as well as all others who work there. Keep it up all.

Ahsan · 9 October 2025

★★★★★ 1/5

Trustpilot

Health ruined by mould; dehumanising experience

Health ruined by mould; upped rent £150 at the annual review and when I haggled this down, I was issued a Section 21 no-fault eviction 3 months later.They're genuinely borderline predatory. It took 6 months to fix the flat windows which all had broken handles and did not seal, meaning in winter it was impossible to keep the flat warm. Black mould was present on the check-in report on move-in, and alongside that all the fixtures and fittings were marked as needing repair. I was put through a back and forth for 6 months to have the windows fixed, where they had 5 contractors come out to look at the issue and give a quote. Seemingly they were looking for the cheapest labour going.That was over winter, meaning I was sleeping in a drafty and moudly flat for that time. Once the windows were fitted, they just put sealant over the mould which doesn't solve the issues.Through out the eviction process they purposefully mislead and harassed me to apply pressure for me to leave. Directly contradicting advice given by the local council and citizen's advice. As an ambulatory disabled person, it's unfeasible to pack up and move your life within 3 months.During this period, there were minimum 3 visits to the flat without my prior approval, with less than 24hours notice. Sometimes they would notify me at the end of a working day, so it'd be impossible to get my consent. All for surveyors to appraise the property which has been on the market for over 2 years with no traction.Twice someone opened the door and walked into the flat whilst I was mid-work meeting. Which is just completely dehumanising and disrespectful.

Aaron · 1 September 2024

★★★★★ 1/5

Trustpilot

Brainless and unkind staff

Romans were nice until the contract was signed. After that it was all down hill. They have absolutely no consideration for tenants. The house was approved by them as cleaned but was absolutely FILTHY when handed over. There were literally dozens of nails lying around which is a safety hazard. After begging and yelling and doing everything possible, they got the landlord to send a cleaner, who did the bare minimum for about 1 hour. Every time I reached out to them about something, they didn’t even have the brains to read through the contract they sent and answer correctly. They were just rude and would say “that can’t be done” until I POINTED out in the contract that it in fact CAN be done. They also ripped me off all along but especially in the end when I was leaving by expecting me to professionally cleaned the place AND pay for cleaning. All when it was handed over FILTHY. There was also an issue with mold and a leak in the bathroom which they did not bother with until it got out of hand and I called and threatened to break my contract on the basis of the house being unliveable and a health hazard. They have no humanity or brains whatsoever, worst letting agency ever. Extremely unkind staff and I would not recommend the experience to anyone.

Ashwini · 7 April 2022

★★★★★ 5/5

Trustpilot

Romans have managed our property…

Romans have managed our property portfolio for over 20 years. During the more recent years, Lisa Fazal has been the property manager of a number of our flats in Bracknell. She has responded promptly to arrange any necessary maintenance required, and followed-up with ourselves and the tenants to make sure that everything has been concluded in a satisfactory manner. The tenants are happy, we are happy and she deserves full recognition

Phil · 22 March 2023

★★★★★ 5/5

Google

I cannot recommend Usmaan Ahmed at the Burnham office of Romans Estate Agents highly enough. Along with his professionalism Usmaan was patient and extremely helpful during the sale of our house. The service from this office is excellent & I would recommend them to anyone selling their property.

Deb · 22 August 2024

★★★★★ 5/5

Google

I have had a phenomenal experience with two members of your staff, Lewie and Irene. Lewie was very helpful in showing us the property and getting us an amazing deal. Irene, on the hand, went above and beyond in ensuring the whole process of buying was smooth and got us to complete on the agreed date. Both colleagues are definitely are an asset to your business. Thank you, and I look forward to working with you guys again.

Imran · 21 June 2022

★★★★★ 5/5

Trustpilot

Excellent Service

I have been working with Lisa Fazal in the Romans Bracknell office on the rental of my property for the past 10 years. During this time Lisa has consistently provided an excellent level of service and support. The property has been rented continuously during this time and Lisa is always very responsive and goes above and beyond to resolve any issues between the tenants and myself. Lisa is a pleasure to work with and is very helpful, knowledgeable and responsive!

Chris · 8 March 2022

★★★★★ 1/5

Trustpilot

Where do we start

Where do we start. From day one the communication was an issue or should say the lack of communication. Getting hold of anyone was a joke. You would constantly get out of office emails with promises of "I/we will get back to you as I am back in the office". Strangely this never happened. In the space of the 5 years we have been with Romans we have had at least 7 different property managers. There is never any pro-active communication that they have changed until we reach out.However the worst part of them is the lack of caring.I suffer from asthma and whilst it is not serious it still plays a part in my life. In October 2019 we notified Romans that damp had appeared in our hallway cupboard. This was ignored. As it was in a cupboard we were not too bothered by it. However it did not stay in the cupboard and soon spread to the bedroom. Again after emailing Romans there was no action.From our own investigation we found that the guttering was not draining correctly and the rain was pouring down the wall thus causing the damp. Passed this to Romans and... nothing.As it got worse and worse we ended up having to stop using the room and move into the lounge to sleep. Finally Romans decided to take action after we threatened to get the council involved.What followed was 6 months of constant evaluations with several different companies which we can only assume was to find the lowest price.Finally nearly 2 years after first telling Romans the issue was resolved and the rooms fixed. But as the guttering is still not correct how long till it happens again???Thankfully Romans are no longer looking after our property but even this was a litany of contradictory information. Please whatever you do, DO NOT USE ROMANS

Luke · 4 March 2022

★★★★★ 5/5

Trustpilot

Excellent Service

The Romans team were superb from start to finish, in what ended up being a very long house sale. Initially, Alfie led me through the process of getting the house onto the market, and through the initial stages of the sale, and was excellent. The sale was then delayed by probate, and I can't thank Rhianna for the fantastic support that she gave me throughout the process up until the sale went through - she was a model of compassion and professionalism, and went beyond my expectations. She was a pleasure to work with and deserves a huge amount of credit. Alison, the Move Manager, was also great. I was very impressed with everyone I dealt with at Romans, and would have no hesitation using them again, if the need arises. Great job.

Ed · 1 March 2022

★★★★★ 5/5

Google

I want to thank Romans for helping me move into the perfect flat. It was a massive move and my huge thanks to Shannon Cox who helped make it all as easy as possible. No question was too silly or inconvenient. Shannon is always positive and helpful and easy to contact. Thank you for helping a stressful job far easier! Ps loved the welcome box of treats!

Amy · 21 June 2023

★★★★★ 5/5

Trustpilot

Great experience!

I appreciate the move manager Lorraine always responds to our email promptly. She always keep us up to date and let us know what is outstanding on our side, which helps us to speed up the process. She is very professional. Thank you Lorraine being so supportive and helpful!

Jaz · 17 July 2024

★★★★★ 1/5

Trustpilot

Bad experience with Windsor branch LETTINGs

As a key worker family we had an horrible experience in Windsor branch during lockdown. In web ad house looked perfect, in reality water was leaking from the lamps and bulbs. In a middle of the night evacuated with kids from the property into the hotel. Next 6 months during the lockdown plumbers are coming few times a week, nobody wearing masks and PPE. Me and my husband wasn't able to carry on our jobs, as always someone was coming to fix the property. Obviously, we had a very bad experience, especially when you are overwhelmed whith your job and servicing nation. No compensation, no apologies, thanks God they let us finish contract earlier without any penalty. Please avoid!!

Julia · 24 January 2022

★★★★★ 5/5

Trustpilot

Anais from Romans Caversham

We had been looking for a flat for a while through various estate agents. Anais from Caversham branch was outstanding with the support she provided by keeping us constantly and communicating efficiently- she certainly stood out from the crowd! When we did secure a property, Anais led us through the process step by step in a very clear way- she made the whole process so much easier - highly recommend Anais from Romans Estate Agents.

Kathryn · 15 September 2022