Romans Burnham reviews

★★★★★ 1/5

Trustpilot

Bad experience with Windsor branch LETTINGs

As a key worker family we had an horrible experience in Windsor branch during lockdown. In web ad house looked perfect, in reality water was leaking from the lamps and bulbs. In a middle of the night evacuated with kids from the property into the hotel. Next 6 months during the lockdown plumbers are coming few times a week, nobody wearing masks and PPE. Me and my husband wasn't able to carry on our jobs, as always someone was coming to fix the property. Obviously, we had a very bad experience, especially when you are overwhelmed whith your job and servicing nation. No compensation, no apologies, thanks God they let us finish contract earlier without any penalty. Please avoid!!

Julia · 24 January 2022

★★★★★ 1/5

Trustpilot

Romans Windsor is SO BAD

Romans Windsor is SO BAD. If I could give zero stars I would. Blinds in kitchen didnt work for weeks, I was told by the property manager that basically- she didnt believe me leading to the street being able to see in every night and me rarely using the kitchen. I didnt feel safe with people around looking into to my window each night. A heater plug switch blew up with fire causing me damage, cracked switches in the house and floors that were not I insulated at ALL so you could hear every single word and vice versa from flat below with Zero privacy. This wasnt conveyed to me at the start. Cracked switches in the flat which they denied were there when I moved in and tried to see if i had photos of them. My designer watch went missing for days after a viewing and the day of the next viewing it reappeared. Charged £5-20 for every single mark in the walls when the agency should be painting them- a total money making scheme, a small mark on a wall doesnt cost 5 pounds. £20 for a 'few weeds' in the garden when there is no garden, just a carpark at the back of the house which I told them I couldnt use because of the nightmare neighbour (who they had insisted they didnt know about when I moved in) as well as them Telling me I couldnt use carparking space at the back. Absolutely DISGUSTED. I should have got accident compensation from them for the electrocution and compensation for all the stress of not having blinds and being kept awake all night almost every night by nightmare neighbour who knew there was no floor insulation so made extra noise for attention all the time. No understanding and basically no apology, just trying to put the blame on all of the above on me. They dont take responsibility for anything. They hit me with a bill of £300 when I left, after every thing was professionally cleaned and ticked off the inventory list they gave me and left in mint condition. Left me emotionally and physically scarred and immense illness, stress etc. Horrible horrible people and service. Irresponsible, opportunistic, rude, zero empathy or understanding. Still recovering from it and I'll take my complaint much higher.

Jenk · 20 January 2022

★★★★★ 5/5

Trustpilot

Exceptional Service From Scott Stevens

We moved into a property in Clifton, Bristol last year with Romans. Since our first interaction, Scott Stevens has been an absolute delight to work with. Scott has consistently been kind, compassionate, incredibly hard-working and has answered all of our questions promptly. In all the years I have rented, Scott has comfortably been the best letting advisor I have encountered. I honestly can't stress enough how easy he has made the process of moving into a new home for my partner and I. I could not recommend Scott more highly if you planning to let with Romans.

Rupert · 13 January 2022

★★★★★ 5/5

Trustpilot

I had a property viewing with agent…

I had a property viewing with agent name Jay in Basingstoke. very professional, helpful, was able to answer most of question and with positive vibe. does not matter if get the property but i am happy with the service he provided. Thank you Jay

Yogendra · 3 October 2024

★★★★★ 5/5

Trustpilot

Fantastic service.

I met Christine Lancaster since January 2020 I rented this property, she is a wonderful property manager to me. Anytime I needed something to be fixed in the house she didn't hesitate to get it solved. English is not my first language so sometimes I find it a bit difficult to explain my needs but she'll be patient and polite untill she gets what I meant.

Nana · 4 July 2023

★★★★★ 5/5

Trustpilot

I want to thank Amanda for her…

I want to thank Amanda for her excellent services in securing my house in Swindon (Taw Hill branch).

Janet · 27 August 2025

★★★★★ 5/5

Trustpilot

Romans performance

I have recently used, for the first time, Romans Swindon to market and let my flat. Lauren and Mia of Romans have been very proactive and knowlegable and have kept me fully informed throughout on progress. My flat was let quickly and for a realistic rent. The letting process has gone very well and I have been very pleased with the entire Romans experience.

MR · 16 September 2025

★★★★★ 5/5

Trustpilot

Great service during hard times

Karl, Alison and the team at Caversham were very helpful and professional during a difficult time for me after my mother died from covid in December 2020Karl in particular was keen and professional from our first meeting with the house valuation and marketing at the Star road property through to Alison who pushed the sale over the line at the end of august when completion took placeI will be eternally grateful to romans for helping me Best wishes Mark

Mark · 24 February 2022

★★★★★ 5/5

Trustpilot

Benjamin Nujeerallee, Great Customer Service

I am a Landlady and have found Benjamin Nujeerallee to be a true professional … reliable, patient and very responsive to both tenants and me! He can be counted on for his word (very important) to me and my business. Yes, absolutely recommend Benjamin to get the job done (whatever it is), as well as follow up as necessary.Thank you Mr. Benjamin … for all your help, accountability and assistance! I give (5 stars) *****

C · 26 August 2022

★★★★★ 1/5

Trustpilot

The Worst Estate Agents Ever!

The team at Romans High Wycombe were the worst I have ever come across. I have been renting since I was eighteen and have never experienced such a disregard for my health or well being. I took on the property in June and was plagued with heating and hot water problems. The property was damp and destroyed both my skin and chest. I actually paid my rent in full and moved out of the property early. Lisa is unprofessional having lied to me and ignored my complaints. She left me in freezing temperatures without both hot water and heating. I find the team in High Wycombe especially the property manager Lisa both disgusting and morally without conscience. I would not recommend Romans to anyone.

Sheila · 11 December 2021

★★★★★ 4/5

Trustpilot

Romans Bristol

Scott Stevens was amazing to work with, throughout the whole process - they wanted nothing but to find me the right place and did exactly that! Scott and Abigail Jones have been nothing but helpful, updating me whenever possible - even to let me know there’s no updates just yet.The process in reporting to the Building Manager to get things sorted has been slow as the contractors were meant to do it when I moved in two months ago… but good other than that.

Ciara · 6 December 2021

★★★★★ 4/5

Trustpilot

Romans Maidenhead

I have just completed on a property and dealt with Romans Maidenhead branch. Both Adam and Chloe supported and guided me through the process along with Cheryl who joined at the end. All three were brilliant. They got me answers quickly and worked with both solicitors to push the sale on. My only advice would be to get the move managers involved far earlier in the process. As soon as Cheryl was involved things moved very quickly. This would have really helped to have her earlier in in the process.Thank you all. You were great

Isabella · 17 November 2021

★★★★★ 1/5

Trustpilot

Romans agency

We were renting from Romans agency in Bath. We left as soon as our contract ended. We got a flat in a building with a night club and homeless shelter across the street. And nobody tell us this. Apart from the noise and questionable security, what about the crowds every day and every third night in a middle of pandemic? Bottles, glasses, handkerchiefs or just semiliquid waste on the street. Everybody is free to do whatever he wants but I had to be witness of this for 6 months? This is deception, as a solicitor told me.We were renting from Romans agency and never again.

Boyan · 2 November 2021

★★★★★ 5/5

Trustpilot

Rented a property through Romans

We have rented a property through Romans in Bracknell for 18 months. Our property Manager, Sarah Boyens was always very professional, friendly and helpful. She always responded quickly and efficiently to any issues and followed up with us to ensure that the work had been done. Our leaving process was very clear with helpful tips and guides to what needed to be done.

Trevor · 19 August 2023

★★★★★ 5/5

Google

Working with Romans Estate Agents has been a pleasant experience overall. Our letting agent, Swati, was professional and responsive. We appreciate her dedication to ensure our needs were met. The communication and service we received from Swati at Romans Estate Agents were commendable, and we would recommend their services to others looking for a reliable letting agent in Slough.

Annmary · 23 November 2023

★★★★★ 5/5

Trustpilot

Exceptional service from Stephanie, Catherine & team

I cannot thank Stephanie, Catherine and the team enough! Everything Stephanie committed to doing, she delivered and exceeded our expectations. Within two weeks, Stephanie had arranged an open day and sold our house!The team were professional, knowledgeable and efficient throughout each stage of the selling process.Despite a stressful experience with solicitors, Catherine consistently reassured me and partnered closely with our purchase until the end.Thank you Stephanie, Catherine and team for all your help and support :)

Amy · 17 May 2022

★★★★★ 4/5

Trustpilot

Professional Service and Helpful staff - Lower Earley

Lower Earley Branch - After reading the reviews, other branches do not seem so successful, however this branch is very good. Staff respond promptly to queries and a very helpful and friendly. I am happy to be renting on of their properties as I feel looked after. Other estate agents in the area were very unprofessional and lacked prompt communication. Antony is particularly helpful. I only knock one star off as it was not disclosed within the tenancy the frequency of inspections to my property, this part was very vague.

Saffron · 6 October 2021

★★★★★ 5/5

Trustpilot

Good service and we are very happy customers.

We chose Romans to sell our property as Ian Lewis was the most professional and friendly of several we met. The sales process was well managed throughout, a buyer was found quickly and the sale could have been concluded quickly, but for issues with the purchase of our new property. Ian also assisted with that, where possible. Both properties complete in 1 week and we are happy to recommend Romans in Wokingham.

Gordon · 27 October 2022

★★★★★ 5/5

Trustpilot

Jade has been instrumental in resolving…

Jade has been instrumental in resolving certain issues with our departure from the Roman group. What a pleasant, helpful and caring individual - a credit to herself firstly and then the company- Romans is very fortunate to have an employee of her calibre!

Customer · 19 September 2024

★★★★★ 5/5

Trustpilot

Our fridge-freezer was broken beyond…

Our fridge-freezer was broken beyond repair and we emailed our property manager BenjaminNujeerallee. Ben was on it from day 1 and we had a Homecare cover from our landlord.The engineer visited the next day and in a couple of days our landlord had submitted all documents needed for a nee fridge.Ben liaised with them for us and a nee fridge was delivered to us in a reasonable time

Prashanth · 24 February 2023

★★★★★ 5/5

Trustpilot

Great customer service

Jordan was very helpful, easy to contact friendly and knowledgeable. Highly recommended! Life time legal charged me a monthly fee which I did not want. I had to chase them to cancel the DD I didn’t want, I couldn’t find an opt out option on there website.

Jenny · 6 July 2024

★★★★★ 5/5

Trustpilot

Great support letting my property

Mark, Nathan and Steve were a pleasure to work with during the letting process of my house with very clear comms, help and guidance at all times. Keeping me informed and working hard to secure tenants.I would highly recommend if you're considering letting your property out.

Mr · 14 July 2024

★★★★★ 5/5

Google

Isabella York she’s brilhante very helpful every time we contact her and quickly responds she’s the best many thanks to you

Tony · 10 August 2026

★★★★★ 1/5

Trustpilot

100% do not recommend!

I tried to buy a house with Romans Bracknell. I would not wish to repeat the experience! The viewing and initial negotiation went well, and everyone I spoke to at this stage was very pleasant. I wanted to move before the stamp duty freeze ended, but the people I was trying to buy from went suspiciously quiet at the beginning of June for about two weeks. My solicitors chased twice a day, every day with no response from their solicitors, and the Move Manager was unable to get any information to me either. Obviously it was a time of extremely high demand and very stressful for all concerned, but the lack of communication compounded this - and - upon reflection, I now think was deliberate stalling tactics.Eventually at the last minute (as I completed the sale of my property and was ready to exchange) I was told the sellers were not prepared to inconvenience themselves and move out in time for me to take advantage of the stamp duty holiday. I think they hoped as we were so far down the line, I would not walk away.I received a call from someone senior at Romans which was aggressive and actually quite threatening. I would not recommend this person speak to anyone (let alone a female) in this manner again. He told me they would market the property again for more money if I withdrew my offer, and that his clients were not willing to disrupt themselves or bear the cost of breaking the chain to move out earlier than 30th June. Unfortunately he was unable to advise of what date they could move out - effectively rendering me homeless for an indefinite amount of time!By pure fluke, I put an enquiry in to view another house and spoke to the agent at the top of the chain who advised me of the potential move date. It took Romans a further week to communicate this date to me. I withdrew my offer as my circumstances changed, and I felt there was a basic lack of respect for my time and costs. I understand the fees are ultimately paid by the sellers, but they can only be paid when someone buys! If there had not been a delay, I would - without question - have bought the property. But the attitude displayed to me has put me off ever dealing with this agent again. There are other, much more reputable agents in the local area, who must find it frustrating when their deals are ruined by others.

Gemma · 2 July 2021