Leaders Lettings Burgess Hill reviews

★★★★★ 5/5

Google

Superb service from Leaders at Burgess Hill. Alex, who responded to my rental enquiry, handled it with a friendly, professional flair, informative and reassuring in equal measure. It made the process of moving from enquiry, through a virtual viewing, to indicating my desire to proceed so easy and stress-free. What’s more, Leaders have developed an impressive online system for the reviewing and signing of documents which is very simple to use and provides a wealth of additional information. Very highly recommended.PositiveResponsiveness, Professionalism

Paul · 20 June 2022

★★★★★ 5/5

Google

Gail was an absolute star! We found a property we desperately wanted to rent in the early hours of the morning. We emailed explaining that we were leaving town that morning so had only one small window to view the property and within a couple of hours she met us at the property! Since then she has been super helpful in our transition from overseas answering promptly any questions we have and we probably have too many :)

Kerry · 21 June 2018

★★★★★ 5/5

Google

Leaders have been managing my rental property for over 20 years now and I've always found them very professional and fair in their comments and judgement. In all that time my property has only been vacant for about 3 months as they always seem to find new, suitable replacement tenants even before existing tenants have vacated. Thank you to all at Burgess Hill branch.

Alan · 23 October 2023

★★★★★ 5/5

Google

I dealt with Alex during the process of letting our new house and I could not have been happier with the service. Very professional and effortless process. I would highly recommend.

Liam · 20 June 2022

★★★★★ 5/5

Google

Everyone in the burgess hill branch are fantastic, especially Sarah in the Property Management Department for always arranging repairs quickly and efficiently and always keeping me updated nothing is ever to much to ask. I would definitely recommend Leaders to anyone thinking of renting.

Leon · 21 June 2019

★★★★★ 5/5

Google

I have been a landlord with Leaders for 18 months now, having moved from another letting agents. The property management team, especially Sarah, have been especially helpful over the past few months and I have very much appreciated their services. It is so good to have someone who will arrange quotes for necessary work and ensure that everything runs smoothly. And I have never under-estimated the benefit of having a 'buffer' between landlord and tenant. Thank you Sarah!

Gina · 21 June 2017

★★★★★ 5/5

Google

I dealt with Alex hodge and Gail to rent my property at the burgess hill branch, they where both very efficient and the whole process went very smoothly! Would recommend to anyone to deal with them as they are both great !

Antonio · 21 June 2019

★★★★★ 5/5

Google

As a landlord, we found Leaders very efficient and professional, especially Lauren Jee and Alex Hodge. All our requests & questions were attended to immediately and resolved quickly. Very impressed with the Service!PositiveResponsiveness, Professionalism

D · 29 August 2021

★★★★★ 5/5

Google

Staff are friendly and very helpful. Had a good experience 🙂 …

Jaya · 22 October 2025

★★★★★ 5/5

Google

Amazing service. Adam was exceptionally helpful and found me a good tenant very quickly. Can't recommend more highly.

Vicky · 20 June 2023

★★★★★ 5/5

Google

Alex couldn't have been more friendly and professional right from the beginning. She was efficient, professional, understanding and took time to listen to my situation. She always made time to be available for any questions. I could not think of receiving such fantastic support, and assistance from herself and Leaders - it was such a relief, and the full transition from start to my new home was made all the more stress free because Leaders were so helpful. I cannot recommend them enoughPositiveResponsiveness, Professionalism

Jonathan · 24 November 2021

★★★★★ 1/5

Google

I rented from Burgess Hill branch one flat but collaboration with them was very bad. Update about situation after many months, without any result for me as tenant. After I sent a lot of emails about emergency problem reported, until this moment, all the problems reported are still unsolved. I decided to contact a disrepair company for have problems fixed. Peoples from agency told me only this: "sorry and the contractor will contact you". Please decide you if this type of response if enough or not and more important for me as tenant, the all problems reported are still unfixed.NegativeResponsiveness, Quality, Professionalism, Value

Robert · 25 October 2021

★★★★★ 5/5

Google

Zoe Lynch 5 Stars …

Owen · 16 December 2025

★★★★★ 5/5

Google

Having rented through Leaders, I can highly recommend their professional and welcoming team. Any queries we had before signing our agreement and then during our tenancy were dealt with efficiently and promptly. Alex gave us the best possible service and made us feel well looked after, we were very happy with the service that she provided.

Amy · 21 January 2024

★★★★★ 1/5

Google

The “best “agent, funny.

Yuanbiao · 16 December 2025

★★★★★ 1/5

Google

I rented from Burgess Hill branch one flat but collaboration with them was very bad. Update about situation after many months, without any result for me as tenant. After I sent a lot of emails about emergency problem reported, until this moment, all the problems reported are still unsolved. I decided to contact a disrepair company for have problems fixed. Peoples from agency told me only this: "sorry and the contractor will contact you". Please decide you if this type of response if enough or not and more important for me as tenant, the all problems reported are still unfixed.NegativeResponsiveness, Quality, Professionalism, Value

Robert · 20 June 2021

★★★★★ 5/5

Google

I have been very impressed by leaders especially Alex Hodge, who has helped me through my house purchase and organising the tenancy without any issues. I highly recommend their excellent service.

Amin · 20 June 2021

★★★★★ 5/5

Google

James dealt with our move in a friendly and professional manner and has helped us with all of our enquiries.

Tom · 10 April 2026

★★★★★ 5/5

Google

Thanks to everyone at Leaders in Burgess Hill. Love me new home :) Thank you Yorke and Alex for such a smooth move in.

Xavier · 20 June 2022

★★★★★ 4/5

Google

Very helpful, very quick process in getting everything done

Chelsey · 2 October 2025

★★★★★ 5/5

Google

Cameron has supported us extremely well - nothing is too much and a real focus on customer care. Alex and Cameron are a real credit to organisation at Leaders who come strongly recommended.

Nick · 20 December 2024

★★★★★ 5/5

Google

Doug couldn’t have been more helpful. The whole renting process was very painless and straightforward, would definitely recommend Doug and the team.PositiveQuality, Professionalism

Harriett · 20 June 2022

★★★★★ 1/5

Google

Leaders have been my rental agent for the past 7 years of my property which is located in close proximity to their office. As each year has passed, they have become more and more frustrating to work with. In the last 3 years I've had so many issues which have consumed so much of my time. After my long term tenant moved out my property was left in a terrible mess and I had a complete lack of support from Leaders in trying to get this sorted out which left me considerably out of pocket. I then had new tenants that moved in, didn't pay their rent and then disappeared. Leaders were again very slow to deal with this which meant my property was not rented out for a period of time. Fortunately I had signed up to a trial where they would indemnify me for any missed rental payments for a period of time so I was very relieved - but it then took me months of chasing them before any monies were reimbursed. It made me feel that we were in a dispute and they often tried to make me feel sorry for them for needing to make the payments, which should not have been the case - it was an insurance policy! The last straw was to see them increase my fees substantially without warning last year. I challenged this and was told to like it or lump it. They said I should simply increase my rent so that the tenants are the ones that end up out of pocket. I said I would no longer need their services and would manage the rental privately. They tried to strong arm me and told me that for as long as my tenants stayed in the property, they would be entitled to collect their fees and there was nothing I could do about the fee increase as it was in their terms and conditions. I asked to be put in touch with my tenants directly, and shortly after this, unsurprisingly, they agreed to stick with my original fees. Having been put in touch with my tenants it made me realise how straight forward things could be without having Leaders in the middle complicating things and the attempted fee hike left a very sour taste in my mouth. The tenants have recently decided to move on to a larger property and again I am discovering things that have been poorly managed by Leaders. They haven't supported me or my tenants so I honestly am not sure how they justify their fees or expect landlords to remain using them. I will be moving forwards with my next tenants renting the property privately and would recommend any other landlords consider the benefits of using Openrent instead of a letting agent. Letting agents have a very poor reputation and unfortunately if Leaders continue on their current trajectory I think they will have a dwindling business.NegativeResponsiveness, Quality, Value

Will · 29 August 2020

★★★★★ 5/5

Google

I found the burgess hill team very easy to communicate and work with during my search for a new let. A big thank you goes to Lauren who was my main point of contact during the search. I found Lauren to be friendly, polite and very efficient. I highly recommend Lauren and the team if you are searching for a new home in the West Sussex area.

Devin · 21 June 2019