Leaders Lettings reviews

★★★★★ 5/5

Google

We had a really positive experience with Leaders Estate Agents while securing our new rental property. The whole process was handled smoothly and professionally, with clear communication at every stage. A special mention to Hallie Tucker, who was very helpful and supportive throughout. She was responsive, approachable, and made sure everything moved along efficiently, which made the experience much less stressful for us. Overall, a great service and we would happily recommend Leaders to anyone looking to rent a property.

Krish · 9 April 2026

★★★★★ 5/5

Google

I’ve had a very positive experience with Leaders Letting and Estate Agents. The team has been efficient and professional in handling the maintenance issues at my property. Whenever I reported a problem, it was acknowledged quickly and arrangements were made to have it fixed without unnecessary delays. A special mention to Scarlett Hobbs, who has been very helpful throughout the process. She kept me informed, responded promptly, and made sure the issues were followed up and resolved. Overall, I’m very pleased with the service from Leaders and appreciate the effort taken to ensure the property is well managed.

Naveen · 16 March 2026

★★★★★ 5/5

Google

We recently moved into a short term rental in Lindfield, and were superbly looked after throughout the search and sign up process by Hallie Tucker. She was efficient, polite, friendly and super helpful in finding us the perfect place and facilitating the moving in process with absolutely zero hassle. Thanks so much Hallie!

Adam · 21 November 2025

★★★★★ 5/5

Google

Leaders have been great in helping us with finding a flat to rent with plenty of time ahead to allow us to comfortably move from our old property. Hallie has been great with communication and dealing with any questions we had. Strongly recommend.

Dimitarz · 16 February 2026

★★★★★ 5/5

Google

Hallie and Alex have been outstanding! So professional, friendly and always available ! With no question too big or small. Hallie expedited the move with calmness and ease. Moving is never easy but Hallie and Alex made the process as smooth as possible. I will definitely be recommending Leaders to friends and colleagues and to ask for Hallie and Alex! Thank you both so much 🙏🙏🙏 3rd Dec 2024 I have since been dealing with Cameron, as a managing agent. Again Leaders have come up trumps! Cameron is very polite and prompt with his replies. I have every faith that Cameron is ‘on it’ as soon as I log a query with him. Cameron is very reliable and reassuring. Cameron hasn’t let me down yet and has always come up with swift suggestions or potential solutions. Thank you, Cameron, for your continued help!

J · 3 December 2024

★★★★★ 4/5

Google

As a first time landlord, I found the letting out process great, Adam was very good and informative and kept me in the loop at each stage of the process. However when the property moved over to the property managers, I haven’t had the best experience, with different property managers every couple of months, communication was non existent and any works that needed to be carried out was severely delayed leaving a very unhappy tenant and landlord. I was starting to wonder what my management fee was being spent on. However a lovely lad Cameron Salisbury took over my property and he has turned it around for me. He called to introduced himself which was the first time I’d actually spoken to a property manager on the phone. He advised he was new and didn’t know some of the answers to my questions and he would find out to which he kept his word and found out the answers. He had also very quickly noticed that a job had been outstanding, I had asked for alternative quote as the original was way too high and he did this within a couple of days of taking over my property. He’s kept me well informed in regards to quotes and renewal of the property and I hope he continues as my property manager as although he’s news he’s the only one that has managed to not shy away from actually being a property manager. A credit to leaders!

Karen · 26 November 2024

★★★★★ 5/5

Google

Amazing and really well done customer service. Staff are fantastic on catching up with you and letting you know every move. Especially James. Amazing and friendly. Great place to find your home.

Alan · 16 March 2026

★★★★★ 4/5

Google

Hi, worked with James to secure a tenancy. He was polite, charming and knowledgeable. He kept in touch throughout and was always available when I needed his assistance. Overall excellent member of the Lesders team

JANINE · 16 February 2026

★★★★★ 5/5

Google

James was very helpful to help us find our home he answered all our questions that we had to ask. He was also very quick at responding to any issues/concerns that we had

Ella · 16 February 2026

★★★★★ 5/5

Google

I have been with Leaders for the past two years and have been very satisfied with their service. My new property manager, Scarlet Hobbs, has been excellent. She is very responsive, listens carefully to our concerns, and takes prompt action to resolve issues. She understood my situation clearly and provided a quick and effective solution. I really appreciate the way she listens to the problem and works to fix it, rather than asking us to wait week after week.

Amit · 16 February 2026

★★★★★ 5/5

Google

Cameron Salisbury Property Manager A brilliant service and has resolved my problems with ease and attention to detail. I did doubt my problems wouldn't be fixed as I have waited a while but as soon as Cameron was assigned to my flat he was quick and efficient to get it done! He always kept us updated on every step of the issues being resolved. A real asset to leaders. Jamie C

Jamie · 16 November 2024

★★★★★ 5/5

Google

Hallie has been an amazing helper ,moving to a new place seems stress free because of her. Hallie was there for me any time I needed help. You are a star.

Vida · 16 January 2026

★★★★★ 5/5

Google

We have recently moved in to our new home in Burgess Hill and just wanted to say a big thanks to Tommy Parffrey from Leaders for all his help and support with the move. Having moved back to the UK just over a month ago, finding a home with multiple boxes to check can be stressful however Tommy and the Leaders team made it as stress free as a move can realistically be. The no deposit option and residency membership scheme also attracted us to this option as a home and we have already been able to benefit from discounts and offers it provides. Give Tommy a call if you're looking to rent in the Burgess Hill area!

Brett · 21 March 2024

★★★★★ 5/5

Google

Fantastic service from the first moment I walked into the Burgess Hill branch. Both Tommy and Hallie were exceptional every step of the way. Professional, knowledgeable, and worked incredibly fast to fit my tight timeline. Despite it being a very speedy process I never felt it was rushed or out of my control at any point. I can't even think of points of improvement, they have been perfect!

Kirsty · 11 October 2024

★★★★★ 5/5

Google

Cannot recommend leaders estate agents in burgess hill enough they was soo professional,polite and efficient and soo lovely, we dealt with Tommy from start to finish and he was amazing, friendly and lovely , any questions were answered straight away, we was with another estate agent before leaders and it makes the our old estate agent look awful compared to leaders. Thank you Tommy and leaders again we can't thank you enough and recommend them highly.

Laura · 20 May 2024

★★★★★ 5/5

Google

So my boiler went wrong from when l reported it to getting it fixed within the week, Cameron Salisbury went out of his way to resolve this issue for me, he kept me informed every step of the way and made the situation alot easier to cope with, l am pleased to say after all his hard work l now have a working boiler.

Tracy · 26 November 2024

★★★★★ 5/5

Google

Excellent service from the leaders team throughout. Property manager Scarlett has been exceptional during the process making. Highly recommend.

M · 16 March 2026

★★★★★ 5/5

Google

Great customer service. Hallie made the letting experience very smooth and is always there to answer any questions.

Niamh · 16 February 2026

★★★★★ 5/5

Google

We are with the Leaders from last year and have been satisfied with all their services and timely sorting out the issues. I'd also like to appreciate Scarlet Hobbs, as our new property manager she has been very responsive and helpful. We recently had some issue in the apartment which was dealt very quickly and promptly. Thanks again for your wonderful services.

Anuradha · 16 March 2026

★★★★★ 5/5

Google

It has been a mad and crazy couple of weeks but Hallie has been fantastic at keeping me updated and answers all my questions.

Kerri · 16 December 2025

★★★★★ 5/5

Google

Cameron Sainsbury has been helpful, he communicates with us on every aspects of the house and he made sure everything was upto date. He doesn't leave issues to the last minute, he makes sure everything is done on time, e.g inspections. On one occasion, during the winter, our boiler stopped working and the house was very cold, Cameron organised for our boiler to be looked at within a say of reporting the problem had been resolved. It's quite refreshing to work with someone who put the clients first. Keep up the good work

Muchaneta · 4 March 2025

★★★★★ 1/5

Google

We are a family who rented via Leaders for five years until very recently. Our experience is that Leaders wholly represent the interests of the landlord and have no interest whatsoever in their tenants. Right from the start of our tenancy, when we reported issues to Leaders, nothing would happen despite repeated chasing. They tried to pressure us to have a promotional board outside the house, years after moving in. They heavy handedly pressured us to allow an inspection to take place during the pandemic despite our repeatedly explaining we were shielding and had sought advice from the local authority that they did not need to inspect. When we handed in our notice, we raised a serious complaint but again this was only acknowledged and then not followed up. Perhaps worst of all was the way they handled the inventory at the start and end of the tenancy, the initial check-in was done before work was even completed on the house. The very thorough end of tenancy checkout report was changed 6 days after issuing it to us because the landlord wanted additions added, as always, the agent just complied with this, with no consideration for the integrity of the process, the report or our rights as tenants. When it came to charges against the deposit, again they just forwarded the landlord’s claim without even checking it, and it took a full month to return the small balance of our deposit that we were able to hang on to (the rest we just submitted to in order to end the terrible experience). Most of the staff we dealt with were very friendly, particularly Sarah, but this just wasn’t backed up by good customer service or indeed any form of meaningful property management. From our experience over five years, Leaders have demonstrated absolutely no interest in the tenants they work with nor any form of customer care.

Kian · 20 June 2023

★★★★★ 5/5

Google

Huge thanks to Cameron! He has been nothing but accommodating, knowledgeable and genuine when answering any queries we have had :) Very grateful for his support!

Maegan · 9 October 2025

★★★★★ 5/5

Google

Everyone at Leaders have been extremely helpful and been quick to help with any problems I have encountered. I would especially like to mention Scarlet who is my first point of contact. She has been very supportive, professional, polite and I feel very reassured that my information will be passed on and dealt with promptly and effectively. Thank you!

Jean · 16 February 2026