Every review we hold for the Burgess Hill office, from every platform, shown as written. First names only.
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5/5
GoogleAnthony showed me around a property today in hurstpierpoint. He was really lovely, very informative and actually showed an interest in what my needs where ect. He took the time to make the effort to explain things to me, when Iβve viewed properties before with other estate agencies itβs always felt rushed but he really made an effort to ensure I was happy with everything before I left and let me take my time. Thank you Anthony
Charlotte Β· 20 June 2023
Agent replied Β· 19 June 2024
Thank you Charlotte for the great feedback on Anthony, we do try to break the mould! Adam Hills - Senior Branch Manager
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5/5
GoogleI recently have transferred my rental property to Leaders and the existing tenants vacated shortly after. Tommy Parffrey handled the complete process of preparing the house for re-letting very professionally and efficiently. There was a very smooth transition to the next occupants and I was informed at every step of the process. He also arranged minor repairs in my absence and dealt with any queries I had immediately. So happy with the service. THANK YOU!
H Β· 25 July 2023
Agent replied Β· 19 June 2024
Dear H Phillips
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleAlex was kind, friendly and really informative about the lettings market when she came to view my property in Burgess Hill. I really appreciated her advice and she was very knowledgable. I don't have much knowledge of the lettings process so she explained to me the required steps. If we plan to let our property I feel it would be in safe hands with Alex!
Julia Β· 20 February 2024
Agent replied Β· 19 June 2024
Dear Julia Knight
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleJust want to thank Cameron for his help with getting an issue sorted out for me regarding a burst pipe and broken radiators.. Pipe has been replaced and heating engineer coming tomorrow ⦠Super speedy and what a lovely person to deal with⦠thank you so much
Diane Β· 18 December 2024
Agent replied Β· 25 December 2024
Dear Diane Haynes
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleTommy Parffrey at Leaders in Burgess Hill has been extremely helpful and professional during the letting of my property. His reliable communication always keeping me in the loop on progress was much appreciated. Today the new tenants move in & I hope they will be very happy in the house. Thanks for excellent service to get to this pointTommy!
Rens Β· 20 May 2024
Agent replied Β· 19 June 2024
Dear Rens Family
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleKaitlyn was very clear, patient and helpful in terms of advising on and arranging return of a tenancy deposit. Much appreciated!
Hannah Β· 2 October 2025
Agent replied Β· 9 October 2025
Dear Hannah Crowdy
We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleHallie has been brilliant sorting everything out for my move, helping me with any issues!
Lydia Β· 28 November 2025
Agent replied Β· 12 December 2025
Dear Lydia Coomes
We greatly appreciate your 5-star review and the time you took to share your experience with Hallie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleI found our beautiful new home through Leaders and Alex Hodge was the agent who showed me around. She could not have been more helpful throughout the whole process and everything went really smoothly. I would highly recommend Leaders and have not worked with a lettings agent for many years but have been very impressed with them. Thank you π
Lucy Β· 21 March 2024
Agent replied Β· 19 June 2024
Dear Lucy Ratcliffe
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleHaving recently rented a property via Leaders (Burgess Hill) I would like to commend the service offered by the Leaders Team, and in particular Alex, who facilitated the entire process efficiently and with professional courtesy throughout. Based on a close review of client needs, she was extremely proactive in matching our requirements with prospectively available properties which allowed us to secure a rental within the relatively short timescales we required. She dealt well with a few bumps in the road and ensured that the process remained on track and completely in line with client expectations. I would have no hesitation in recommending Leaders as an agent for any prospective estate or letting requirements.PositiveResponsiveness, Professionalism
David Β· 29 August 2022
Agent replied Β· 19 June 2024
Thank you for taking your time to post an excellent review for Alex and team. Adam - Senior Branch Manager
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5/5
GoogleGeorgia Wicks was our managing agent for the 4 years and was fantastic throughout. We rented our former home when we had to move for work and she made the whole process as smooth, easy, and pleasant as possible, despite covid, hiccups with tenants' finances, and what felt like a dozen minor issues. She was wonderful and we would highly recommend her and Leaders Burgess Hill.
Holly Β· 23 October 2023
Agent replied Β· 19 June 2024
Dear Holly Root-gutteridge
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe have been very pleased with the service that we have received from Leaders at Burgess Hill for over 25 years. From our experience the staff have always been very responsive, courteous and helpful in dealing with any issues. In particular Courtney Kent has been of great help.
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Sewdutt Β· 29 July 2024
Agent replied Β· 19 June 2024
Dear Sewdutt Maunick
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe have rented a property through Leaders for several years now and have always found them to be extremely efficient and helpful. Lauren Pothecary has been really great at handling any queries arising from the day to day running of the tenancy and Alex Hodge really brilliant when renewing the agreement or finding new tenants. Both are always a real pleasure to deal with and you feel confident issues are dealt with quickly and professionally. Highly recommended and thank you both.
Colin Β· 20 June 2022
Agent replied Β· 19 June 2024
Dear Colin ,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleDoug Urban from Leaders is five star agent rating.. Doug was extremely helpful and professional. Doug keeps in regular contact with great knowledge of the process of renting. Doug makes the process clear and he is helpful. Juggling lots of things at once, keeping calm and making the process simple, easy and resolving any issues. Leaders is a great place to visit at the branch too and his colleague equally made me feel very welcome. I would recommend Leaders
Sandra Β· 20 June 2022
Agent replied Β· 19 June 2024
This is a really fantastic review for Doug I am pleased to see that you had such a positive experience. Adam Hills - Senior Branch Manager
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5/5
GoogleLeaders helped us every step of the way in securing a rental property. We would particularly like to mention Alex and James who were very friendly and helpful at each stage of completing the forms. They were always available to answer our questions.
Rae Β· 2 April 2026
Agent replied Β· 16 April 2026
Dear Rae Turrell
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleI am very impressed with Leaders Burgess Hill; Alex Hodge rings periodically to check everything is going ok and very responsive. Chris McDonald on repairs and maintenance is excellent too, very quick and knowledge.. Hallie Tucker who relet our property while it was still occupied (no easy feat) has been attentive throughout the changeover process both for new tenants and us. A very personal service from a large brand is unusual the team manage to achieve this :)
Sally Β· 18 March 2025
Agent replied Β· 10 November 2024
Dear Sally Morgan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleAs a first time landlord needing tenants for my own house for just 6 months, Leaders Burgess Hill have been excellent. All the Leaders team have been easy and professional to deal with and they have found me ideal tenants. Iβm normally inclined to do everything myself, but I have no regrets at all choosing Leaders to manage this tenancy - Quite the opposite: a big thank you to Adam, Alex and their team!
Look Β· 20 June 2022
Agent replied Β· 19 June 2024
Good morning,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleAdam Hill, Alex Hodge and Thomas Hills have been very professional in letting six flats in a recently completed conversion of a Victorian house in Hurstpierpoint.
They were able to show the flats to prospective tenants using virtual technology during the November 2020 lockdown, and when the restrictions were lifted accompanied prospective tenants to the flats whilst maintaining the correct Coronavirus distancing protocols.
Referencing of tenants was completed rapidly so that the flats were let quickly and minimized any void periods.
Sarah Gregg has been managing the flats on our behalf and is excellent.
I unhesitatingly recommend Adam, Alex, Thomas and Sarah.PositiveResponsiveness, Professionalism
Martin Β· 20 June 2021
Agent replied Β· 19 June 2024
Hi Martin Machan,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Burgess Hill. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
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5/5
GoogleI have used Leader's as a landlord for a number of years. I have always found the service to be exceptional. Sarah Gregg is very friendly and extremely helpful. Always ready to help with any situation, and available at all times to provide advice. A very cheerful person who is a joy to deal with. Very efficient at responding to emails, and resolving issues which sometimes arise. She always does her best to resolve any situation to everyones satisfaction. I cannot praise the level of service that she provides enough. Leaders are lucky to have her.PositiveResponsiveness, Quality, Professionalism, Value
Janet Β· 20 June 2021
Agent replied Β· 19 June 2024
Hi Janet Swatton,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Burgess Hill. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
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5/5
GoogleI had a great experience with Leaders in Burgess Hill. Hallie has been so helpful from viewing the flat to explaining the process. She made the move stress free! I would definitely recommend Leaders if you are looking to move.
Jada Β· 11 October 2024
Agent replied Β· 10 November 2024
Dear Jada Smith
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleJust started letting through Leaders, Staff were very helpful and friendly. All was explained thoroughly and clearly. They found a tenant for my property very quickly and dealt with everything required to move the tenant in. Very happy with the service and highly recommend using them if you have a property to let.
Adrian Β· 20 February 2024
Agent replied Β· 19 June 2024
Dear Adrian
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI struggled with technology as I was going through some downs. Tomy and Hallie were very patient with me and assisted me .
Moved in within 1 week of enquiry.
Am super thrilled π β¦
Flincer Β· 21 December 2024
Agent replied Β· 25 December 2024
Dear Flincer Mudyanevana
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleMet with Tommy Parffrey to discuss letting our flat and must say the experience was exceptional. He was very professional, kept us advised of all developments and ensured the whole process was seamless. Would definitely recommend Tommy and the team at Burgess Hill.
Colin Β· 31 July 2024
Agent replied Β· 28 August 2024
Dear Colin Hibberd
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleExtremely helpful in pushing for an early completion. Thank you Hallie!
Karl Β· 18 September 2025
Agent replied Β· 9 October 2025
Dear Karl Muzio! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
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5/5
GoogleWe worked with Hallie Tucker from leaders and she was a great help for us! Always very fast with communications and great service! Thank you Hallie
Esra Β· 16 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.