Trusted Agent profile · Burford
★★★★★
246 reviews across 3 platforms
97 High Street, Burford, OX18 4QA
Penny and Sinclair's office in Burford, at 97 High Street, is rated 4.8 out of 5 across 246 reviews on three platforms, including 79 Google reviews rated 4.9.
79
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
157
Reviews on Trustpilot
Business-wide
Every review we hold for the Burford office, from every platform, shown as written. First names only.
5/5
GoogleWe had a lovely experience with Penny & Sinclair. They were attentive throughout the tenancy and helpful with all the admin when we moved out. Thank you!
Thank you for sharing this positive feedback. We really appreciate your comments and the five star review.
5/5
TrustpilotOur family so enjoyed or stay in this…
Our family so enjoyed or stay in this lovely corner in Oxford. The interior was spacious & comfortable and the location was perfect!!Additionally, the management team was responsive & offered clear communication.We look forward to returning & will certainly recommend it to others !!
5/5
GoogleExcellent customer service and hand-holding from Helen at Penny & Sinclair. Highly recommended, friendly and capable.
Thank you for this five star review. We are really pleased you have been happy with the service you received and thank you for taking the time to share your feedback.
5/5
GoogleRenting with them was a breeze. My lettings manager Helen Lee organized everything brilliantly. She replied to all my queries promptly. Definitely recommend renting with them.
Many thanks for this excellent review. We really appreciate you taking the time to share your thoughts and experience with Penny & Sinclair.
4/5
TrustpilotVery good experience overall
Clear communication, out of hours support, flexibility on check in and check out, property clean and good quality.Some more attention to detail before moving in would have made the experience more enjoyable (e.g. check that heating and lights are working). The cleaner who was scheduled to come did not come.
5/5
TrustpilotExcellent estate agency
Selling our house in Oxford could not have been easier. Joe at Penny and Sinclair was professional, friendly and extremely helpful. He kept us informed, sorted out all our problems and was always ready to answer our questions. I would definitively recommend them. Thank you.
5/5
TrustpilotProfessional and efficient service
Penny Sinclair letting agency provided us with an excellent service with the renting of our property this summer. They were most efficient, friendly and professional. I would highly recommend them to anyone wanting the let their property for long or short term rentals.
1/5
TrustpilotBe careful with this company!
The worst company we’ve ever dealt with.
5/5
TrustpilotLillimai and her colleagues are truly…
Lillimai and her colleagues are truly amazing! We rented one of their properties for a month. The service level is top notch.
5/5
TrustpilotNice experience of renting an apartment
I've really enjoyed the experience so far. I am very satisfied with the apartment, and nothing to worry about during the rental period
Thank you for this excellent review and for taking the time to share your positive feedback, we really appreciate it.
5/5
TrustpilotRented a beautiful house in Summertown…
Rented a beautiful house in Summertown for 4 months through Penny and Sinclair. I live in Australia and yet arranging everything remotely was hassle free and the team have been very responsive to my queries whilst living in the house.
5/5
GoogleWe needed Helen to work with us on an unusual contract for an AST. Her expertise and patience were just very much appreciated.
Thank you Richard for this wonderful review, we are so pleased you are happy with the service you have received. Thank you for taking the time to share your feedback.
5/5
TrustpilotI have found Penny and Sinclair to be…
I have found Penny and Sinclair to be efficient, responsive and concerned for me to have the best experience.
Thank you for this great review, we are really pleased that you have been happy with the service you received.
5/5
GoogleRented a property through P&S, great service, professional and friendly.
Many thanks for your review and taking the time to share your feedback. We really appreciate it and pleased you have been happy with the service you have received.
5/5
TrustpilotExcellent service
Excellent service, great property. I would highly recommend Penny and Sinclair for short and long term rentals in Oxford and the surrounding area. Top notch!
5/5
FacebookNicola was great in our moving. I would really recommend her.
5/5
FacebookAmazing company would highly recommend, I can not thank Oliver Hope enough for his friendly and professional service.
1/5
TrustpilotSTAY AWAY
STAY AWAY! Penny and Sinclair is complicit in discrimination by landlords towards people on Universal Credit and other benefits. This is despicable and straightforwardly unlawful.
I note you have made this comment on a number of Letting Agents pages and I am sorry you feel this is the case. I can confirm we do not discriminate against tenants on Universal Credit.
5/5
GoogleThey could honestly not do more for you. I would say the service we have received is outstanding and I would wholly recommend them.
Thank you very much for your five star review and excellent feedback we really appreciate it.
4/5
TrustpilotProfessional and polite team
Professional and polite team. Easily accessible by phone to discuss issues. Reliable. I often can’t see my property advertised on air bnb despite searching. Properties should be visible on air bnb if they are advertised there by P&S.
5/5
TrustpilotWonderful experience
I had the best experience working with Joe Worsell for the sale of our property in Oxford. He was very caring, engaged, and considerate from the beginning to the end. He gave very good advice and useful information. A five-star experience.
5/5
GoogleExcellent, cannot recommend them enough
Thank you for your review and taking the time to share your feedback. We are really pleased you have been happy with the service you received.
5/5
GoogleMy rental was so easy from start to finish, thanks to Penny and Sinclair, but mainly Lisa! A pleasure to work with and thank you for finding my new home.
Dear Amanda, We are so pleased to hear we were able to find you a new home and you enjoyed your experience with Lisa. Thank you very much for your five star rating and review. Wishing you all the best for 2020. Kind regards, P&S.
1/5
TrustpilotSuperior customer service....REALLY??
Penny & Sinclair claim on their website that they are renowned for quality, excellence and superior customer service. This could not be further from the truth in my experience as an ex-tenant. Their attention to detail and general follow-up to issues raised was poor and unprofessional.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Penny and Sinclair's Burford office has 246 reviews across three platforms: 79 on Google, 10 on Facebook (across the whole business), 157 on Trustpilot (across the whole business).
Penny and Sinclair Burford is rated 4.8 out of 5 across all 246 reviews, and 4.9 out of 5 on Google from 79 reviews.
Penny and Sinclair Burford, 97 High Street, Burford, OX18 4QA.
