Trusted Agent profile · Burford

Penny and Sinclair Burford reviews

4.7

★★★★★ Excellent

250 reviews across 3 platforms

97 High Street, Burford, OX18 4QA

Penny and Sinclair's office in Burford, at 97 High Street, is rated 4.7 out of 5 across 250 reviews on three platforms, including 83 Google reviews rated 4.9.

Google logo

4.9 / 5

83

Reviews on Google

This office

Facebook logo

5.0 / 5

10

Reviews on Facebook

Business-wide

Trustpilot logo

157

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Burford office, from every platform, shown as written. First names only.

1/5

Trustpilot

Was harassed throughout the tenancy…

Was harassed throughout the tenancy with inspections every few weeks. The end of tenancy charges were so high for made up items that I hired a law firm. They got an out of court settlement as the contract paperwork hadn't been completed correctly. Not good for landlord or tenant.

Cris · 6 July 2022

Agent replied · 17 June 2024

I am sorry to read this review. I have invited you to share more information, although I am yet to hear from you. I would like to look into this situation for you. Please could you confirm which office you dealt with as I would like to confirm where you rented as I cannot locate you as a client. We have standard quarterly checks so uncertain why there would have been any need for further checks beyond this and an independent inventory clerk on check out. We are also members of The Property Ombudsman Scheme which is the route we would take with any tenant unhappy with the result of the check out inventory. I am really keen to help as this sounds like a very unusual situation. Please contact me on 01865 318013 or lizanne@pennyandsinclair.co.uk

5/5

Google

Kate at Penny and Sinclair found a buyer for my house last year and made the process as smooth and pleasurable as it can be given the stress involved in any house sale! Her patience and kindness were appreciated as we negotiated the tricky ups and downs of finding an acceptable deal. I would have no hesitation in recommending her to my friends. Patricia Rushton

Patricia · 23 June 2017

Agent replied · 21 June 2024

Dear Patricia, We are so pleased Kate was able to find a buyer for your home and you had a pleasurable experience with us. Thank you for taking the time to write your kind review and we wish you all the best for 2020. Kind regards, P&S.

5/5

Trustpilot

Excellent Service

We've just exchanged on a property through Penny and Sinclair Oxford. The experience has been excellent from start to finish. I had full confidence in sales manager Joe Worsell whose knowledge, integrity and sense of fairness guided us through what can sometimes be a daunting process. A great team too. For selling or buying a property I highly recommend this agency.Susan Cowley, Oxford

Susan · 17 November 2023

5/5

Google

Lisa Gould was responsible for finding us ideal tenants, she was very aware of our needs to find someone compatible as the rental property adjoins us. She was most empathetic and sympathetic to our requirements. A very pleasant outgoing personality...thanks Lisa.

John · 22 June 2020

5/5

Trustpilot

Joe Worsell did a great job with our…

Joe Worsell did a great job with our sale, would recommend.

Matthew · 20 November 2025

5/5

Trustpilot

PENNY & SINCLAIR… “PROFESSIONALS”

We would highly recommend Penny & Sinclair. They have explained everything to a smallest detail about the property we’ve booked. Any questions we’ve asked (even the awkward ones) were answered kindly. Real professionals.

Erhan · 24 March 2025

5/5

Trustpilot

Brilliant start to finish

Brilliant start to finish. We sold a property with Penny and Sinclair and they took time and diligence with our needs and supported us while we weren't local. They went the extra mile to make sure things went smoothly. Would recommend and certainly use again.

Matt · 24 September 2024

5/5

Google

Helen at Penny & Sinclair did a great job finding us a tenant swiftly. Professional and responsive - highly recommend.

Charlotte · 25 May 2024

Agent replied · 21 June 2024

Thank you very much for taking the time to share your feedback and for your excellent review. We are really pleased you were happy with the service you received from Helen and Penny & Sinclair

5/5

Trustpilot

Five gold stars earned by Joe at P & S

Five gold stars earned by Joe at P & S. for their professionalism and buoyant, cheerful and practical attitude. This came to profitable conclusion in amazingly quick and measured time. Turning my attention to a search for a replacement home, I was touched by the concern, advice and extra research by P & S , which further supported me, even though moving out of their area.

Anonymous · 27 June 2023

4/5

Trustpilot

Good afternoon

Good afternoon! I got a very good house through penny and Sinclair. I am very appreciated for the fantastic service from Rebecca, she is very kind and dedicated, help me quite a lot. Many thanks for the company and Rebecca! Best wishes Yanqing

Qing · 20 July 2022

Agent replied · 17 June 2024

Thank you very much for this great review. We really appreciate you taking the time to share you feedback and we are really pleased you have been happy with the service you received.

5/5

Trustpilot

I used Penny&sinclair for a 2 week stay…

I used Penny&sinclair for a 2 week stay in an Airbnb. They were absolutely amazing at communicating… if there was a problem in the property they would sort it out. They were quick & always on hand when we needed them. Would 100% recommend

Zoe · 19 August 2024

5/5

Trustpilot

Great results from Joe Worsell at Penny and Sinclair has…

Joe Worsell at Penny and Sinclair has been invaluable to us!His tireless effort and effective communication has got us through two sales now, his experience and skill is immediately obvious as is his charm.We just wish we’d found him sooner!

Consumer · 16 October 2024

5/5

Trustpilot

Highly recommended

Joanna at Penny Sinclair was extremely helpful and efficient and replied to all emails very promptly.

Emma · 6 August 2025

5/5

Trustpilot

We made the right choice

Joe from Penny and Sinclair provided friendly, professional service over the period it took to sell our house. His advice on choosing the right buyer at a critical juncture was invaluable. I cannot recommend him highly enough.

Trevor · 5 November 2024

5/5

Google

Very professional and helpful. Helen (Lettings Manager) really helped us in finding our property and if there are any problems she has them sorted the same day. Highly recommend!!!

Ben · 22 June 2023

Agent replied · 21 June 2024

Thank you very much for taking the time to share your feedback and for your excellent review. We are really pleased you were happy with the service you received from Helen and Penny & Sinclair

1/5

Trustpilot

The reason people don’t like Estate Agents...

After finding a new build property, we needed to sell our property to secure it. Then lockdown happened, however, a buyer out of the blue wanted to purchase our property. We accepted, however, Erling after being told to be honest to our buyer, told them we would be out in 2 weeks after exchange. After creating tension between us and our buyer, he moved her in to rent 3 doors down! He asked us to also pay her rent of 1300k a month, a ridiculous request in which he thought was acceptable. He also showed people through our windows when he knew we were out. We spoke to Mr Penny who simply said we were telling a different story to Erling. We are now homeless waiting for our house to be built. I would not recommend Penny & Sinclair to anyone.

Laura · 10 October 2020

5/5

Google

As a landlord I can only speak highly of Lisa Gould at Penny and Sinclair. She is always professional and helpful and makes my life very easy when searching for and finding new tenants. When dealing with my latest property she found me a tenant in 8 hours!!!

Joanne · 22 June 2020

Agent replied · 21 June 2024

Thank you so much for this positive review and great feedback!

5/5

Facebook

Have been using Judith and Georgia for the second year running and can always find them both proactive, efficient and super speedy to work with. Will continue to use their services for the foreseeable as they work at a pace that works for me and other staff in our business.

Charlotte · 30 July 2019

Agent replied · 27 November 2025

Dear Charlotte, Thank you very much for your helpful review for Judith & Georgia in our Short Let team. We are so pleased you're happy with the service you're receiving and will continue to book short let properties with us. Kindest regards, P&S.

5/5

Trustpilot

Very responsive and professional

My friends and I let a place in Oxford with Penny and Sinclair and had a great experience. Very attentive to detail and when we had small conflicts with the landlord they mediated successfully. Great choice!

Diego · 15 July 2022

Agent replied · 17 June 2024

Thank you for this excellent review and for taking the time to share your feedback.

5/5

Google

Our recent move into our new home in Burford was handled very professionally and efficiently and went very smoothly. Lisa Gould handled everything very well, in a helpful and friendly manner. Highly recommened.

Steve · 23 June 2019

5/5

Trustpilot

Good service

Good service, prompt and efficient. Property was as advertised.

Hamish · 21 June 2023

5/5

Trustpilot

Great Company

I have used Penny & Sinclair for my summer short lets for the past 3 years, and they have been exceptional every year. A very professional company that is very easy to deal with. Highly recommend.

Tracy · 8 August 2024

1/5

Trustpilot

AVOID

AVOID!!!Geniune review with picture proof.

Jinhong · 13 September 2025

5/5

Google

Brilliant experience of working with Penny and Sinclair, Burford. Erling Lindoe recently guided me through the process of selling our house and successfully secured a sale after just one viewing! Lisa Gould, who is the rental manager on my new home, has also been super helpful. Professional, supportive and approachable at every turn, I’m genuinely looking forward to being her favourite tenant for years to come! Nothing but good things to say about all the team in Burford.

Alyssa · 23 June 2019

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Penny and Sinclair's Google reviews
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