5/5
GoogleAmazing and helpful staff, especially Cathy, she helped with the overall rental process. My family and I are very greatful 🙏 Thank you Redrose Team x …
Trusted Agent profile · Buckshaw Village
RedRose Chorley reviews in Buckshaw Village
★★★★★
491 reviews across 2 platforms
15 Barnes Wallis Way, Buckshaw Village, PR7 7JA
RedRose's office in Buckshaw Village, at 15 Barnes Wallis Way, is rated 4.8 out of 5 across 491 reviews on two platforms, including 450 Google reviews rated 4.8.
Reviews
Every review we hold for the Buckshaw Village office, from every platform, shown as written. First names only.
Google5/5
GoogleWe sold our house on Buckshaw Village in 2019 and from beginning to end we received excellent service from Redrose. Everything we asked of them was done quickly without any fuss. The valuation was realistic and sold within a few weeks (even though a slow time of year). Lots of social marketing which was good too. Wendy was fantastic and the rest of the team were brilliant too. Thanks!
5/5
GoogleMy experience with Red Rose has been exceptional from booking a viewing, right through to collecting the keys and becoming tenants. The staff are quick to respond to maintenance queries and were welcoming when we have attended the office. Highly recommend this estate agent, much better than previous estate agents we have dealt with.
5/5
GoogleAbsolutely brilliant service and helped me keep going when I was trying to get my flat sorted out! Massive shout out to Beth and Cathy! :D
Agent replied · 6 June 2023
Thank you for the review, have a merry Christmas and a great New year ! 😊
5/5
GoogleBrilliant agency, very helpful and proactive.
Agent replied · 14 April 2026
Thanks Dan for the positive feedback. The team at Redrose wishes you all the best for the future.
5/5
GoogleKaren is a lovely lady who usually comes to us for visiting the property. We hope to see her again next time :)
5/5
GoogleAbsolutely brilliant company , helped me out massively with searching and sourcing a property and took all the hassle out of it for me , had various questions about the property with different members of staff and all where able to answer and help , all in all a 5 star ⭐️⭐️⭐️⭐️⭐️ experience and would not hesitate to use again , simply a pleasure , thanks to all the team
5/5
GoogleAlways a nice experience when we have our home inspection. Karen is always warm and friendly, with lots of chit chat too!! 😀 …
1/5
FacebookAlthough at first our dealings with your company were pleasant, almost into our 2nd year at the property we received a number of emails accusing us of smoking inside the property. For a start, I don’t even smoke ! I wouldn’t allow anybody to smoke inside my house if I owned it, let alone a rented apartment. Only a matter of months later we received another email, again, directly pinpointing the breach of building management rules to our apartment. As a company, I hope you will reconsider your approach to dealing with issues brought forward by the building management company and/or landlord. I personally took great offence to the multiple false accusations placed onto us and so resulted in the decision to end our tenancy. To be subjected to prejudice when we have done nothing but respect and care for the property as though it was our own is not how a tenant ought to feel. During a global pandemic, even though we have both been out of work throughout the majority of the period, we maintained all payments per our rental agreement without question yet we were met with animosity over false accusations. While we both fully understand that you were just doing your jobs when you brought this ‘issue’ to our attention, informing tenants that the landlord may be “forced to take further action” without first being given a chance to defend themselves, or without definitive proof in this case, is a great way to alienate said tenants. I do wish that the new tenants in this property will not be made made to feel like this.
Agent replied · 21 March 2026
Hi Lisa, thank you for getting in touch. I'm sorry to hear you felt disappointed in anyway. Unfortunately when we receive multiple reports of issues from both a landlord and building management group we have to act in accordance with the instruction they give to us. I can totally understand that may be upsetting for yourselves, but as you said we were just doing our diligence as a good agent should. I agree that can't be met by agreement with all parties sometimes, but having looked at the mail trail and your replies I feel there was a polite approach to the issue. Had there been any reply from yourselves asking us to refer back to the landlord your thoughts or feelings we would have done so on your behalf, having known you felt so strongly. We wish you all the best as you were good tenants, and it is regretful that due to this you would not recommend our estate agency.
5/5
GoogleAs non-resident landlords, we are very dependent on our agent to trouble shoot, oversee the maintenance of our properties and ensure that new, and changing legal requirements are met. Redrose Agents have been pro-active and professional in this regard and we feel that they have conscientiously discharged these responsibilities and equally, protected our interests as landlords. We are appreciative of Karen Haddon's input and of her reliability and friendly support.
5/5
GoogleExcellent service by the lettings team - as a landlord living miles away from my buy to let I came across these guys who were local agents to Buckshaw village and put all my trust in them - as I had been badly let down by previous lettings agency, so they had their work cut out for themselves with maintenance issues and property re-let. They didn't let me down - in no time the works were carried out and they found me a a lovely tenant . Very pleased highly recommend. Sally Duncan
5/5
GoogleWe've been renting with Redrose for 8 months now and had a really positive experience! The rental process was easy and straightforward, the agents are absolutely lovely and always quick to respond. Recently we've had a couple of maintenance issues, which have been responded to quickly and resolved within days. As a first time renter it's been really reassuring, would definitely reccomend if you're looking to buy/rent in the Chorley area.
5/5
GoogleHighly recommend Redrose! The team are always exceptionally friendly and professional - shoutout to Steph for always going above and beyond.
5/5
GoogleWe had a great experience renting a house through Red Rose. I want to thank Cathy for her professionalism and helpfulness throughout the entire process.
5/5
GoogleMy experience with Red Rose has been exceptional from booking a viewing, right through to collecting the keys and becoming tenants. The staff are quick to respond to maintenance queries and were welcoming when we have attended the office. Highly recommend this estate agent, much better than previous estate agents we have dealt with.
1/5
GooglePretty rubbish!! Asked Redrose to value my house a few weeks ago. The whole thing was over in the space of five minutes as the woman who turned up barely looked at my house or garden. Redrose haven't even bothered to call or email a follow up or send a formal valuation letter despite this being 3 weeks ago. Don't bother there are many more local estate agents who at least pretend to be interested and don't tie you into a contract when they cant sell
Agent replied · 6 June 2023
Hi Philippa, we're sorry you had a less than positive experience with us. We pride ourselves on our experience and knowledge of valuing houses and if you'd like to discuss this valuation with us at any point then please do get in touch.
5/5
GoogleRedrose were so helpful throughout us buying our new home. We organised viewings with ease and were shown a variety of homes which suited exactly what we wanted. We had a few issues with solicitors which Wendy Janet and Chris all helped with... meaning that we moved in on time. Without their help and expertise I think we would be still waiting now. We really appreciate all of your help and everything you did for us. We would highly recommend Redrose. Thank you again for all of your help (:
Agent replied · 31 May 2023
Thank you for your review Marika, we're glad you had a positive experience with us.
5/5
GoogleWould like to Thank Karen and the team for assisting us with any concerns we encounter promptly and professionally. Keep up the good work 👍 …
1/5
GoogleI had a viewing scheduled with RedRose Estate Agents to see a rental property on Friday, and I made sure to arrive promptly at the agreed time. However, after waiting patiently for 15 minutes, I was informed that the agent didn't have the keys to the property . This lack of basic preparation and organization is completely unacceptable. It's not like I just showed up unannounced; they knew well in advance that I had a viewing scheduled. To be left waiting like that without any prior warning is a clear sign of incompetence on their part. Following that disappointing Friday, I made arrangements to reschedule the viewing for Saturday, as it was the only day that fit into my schedule. Despite my reservations after the previous mishap, the letting agent assured me that the viewing would proceed as planned. To add insult to injury, when they finally got back to me and that was on a Thursday ( 2 days before our viewing), they had the audacity to tell me that the property had already been given to someone else. It's beyond frustrating to have my time wasted like this, especially when it's coupled with such blatant disregard for my inconvenience. If they can't even get something as simple as having the keys to a property right, I have serious doubts about their ability to manage a tenancy effectively.
5/5
GoogleAbsolutely 5* service from CATHY. I am their tenant since 7 years now and I have always been listened. Whether it’s maintenance or any help needed their team is always helping. Special thanks to one and only CATHY who went above and beyond in transferring the tenancy later on my name after all the reference checks. She stayed longer in the office just to finish with my documentations. I highly recommend. Very professional and very straight forward. Super likes and special thanks to CATHY. I can’t recommend enough. Thank you thank you.
5/5
GoogleJust want to thank all of the team at redrose for their help n support in our rented property. We had a leak on the toilet and redrose n Jeremy had it sorted within the day. Credit to all of you. Thank you again Lee and Suzanne
5/5
FacebookFrom day one I have felt welcome and taken care of . Bethany was always making sure that everything is right for me as a tenant . All the staff made every effort to fix all the small things in the property with no time. Check out was smooth and easy. Would highly recommend the agent to anyone who wants to be treated not like tenant only.
5/5
GoogleAbsolutely fantastic customer service from Karen at red rose buckshaw village. Karen was extremely helpful from start to finish. Karen made myself and my husband at compete ease with finding a house. Couldn’t recommend highly enough!
5/5
GoogleRedrose have been very helpful in assisting me and my partner moving out for the first time. Our estate agent Cathy was especially helpful
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