RedRose Chorley reviews

★★★★★ 5/5

Google

I’ve had a really positive experience with Redrose letting agent. They are always quick to respond to any queries or issues, which makes a huge difference and gives real peace of mind. Every interaction has been friendly and professional, and they’re always happy to help no matter how big or small the request is. It’s clear they genuinely care about providing a good service, and I feel well supported as a tenant. Gary was very pleasant and professional on my most recent inspection. I wouldn’t hesitate to recommend them.

Rebecca · 7 April 2026

★★★★★ 5/5

Google

"After a rocky start with a misunderstanding, I am incredibly impressed with how Redrose (especially Senior Sales Negotiator Jemma) stepped in to resolve our concerns. Jemma reached out personally, handled our offer with complete transparency, and gave us a fair chance in the 'Best and Final' process. As an international buyer, we felt very well-supported and respected. Jemma was incredibly inclusive and made sure we understood every step of the process, which meant a lot to my wife and me. We are thrilled to have our offer accepted on our dream home in Buckshaw Village. If you want an agency that actually listens and acts with integrity, look for Jemma at Redrose. Highly recommended!"

Spring · 31 March 2026

★★★★★ 1/5

Google

Avoid if you can ..Scammers and LIARS I have been renting a house in Bussel rd Penwortham for 6 years and 8 months. Tenancy ended at 28/11/2025 Still didn't get my DEPOSIT. It's over 3 weeks now Before I returned keys. Carpet has been professionally cleaned . Room decorated . The house was looking better then before my tenancy as when I moved in the carpet has been dirty . Black marks on it and a lot of black hair and I've been clean it few days.Now they told me the carpet need to be professionally cleaned because the dog odour the toilet basin broken (but there is only a little crack on the corner) and again I have been told whole toilet need to be replaced.they didn't even told me how much deposit they want to rip off me (I would disagree anyway ) For nearly 7 years they didn't even touch any walls in the house.I have done all decorating myself and bought a paint paying from my pocket to keep house fresh and clean .. Told them I want to give one month leaving note at 13th of October . They didn't let me do that and have been told the tenancy will end at 28th of November . Two days since 13th October they started bringing people to view the property every couple of days with dirty boots and every time after a visit I had to clean all the floors which is not very nice. I heard in many cases they trying to rip people from deposit .at the moment I will report this agency to the Property Obdusman because I'm feeling I have been treated bad on the end of tenancy ..6 years and 8 months and never miss any rent . House always been kept very clean and they still do things like that . I'm definitely not recommend this people if you got other choice . UPDATE : Made a claim through mydeposit people and recived 775 pounds back . Of course Redrose send a fake evidences without any invoices .!!!! New tenants confirmed that the house haven't been touch before they moved in .only repleaced oven which had broken door hinges .Agency lied about good working order oven I removed without permission ( I had emails confirming they told me to get rid of it ) lied that the carpet was only one year old and on the next page they provided invoice for carpet fitting from 2022 year. If you have to rent a property from this people and the tenancy agreement comes to the end and you left house in good condition always make sure you made claim if they want to keep your deposit as they greedy and may want to steal your money thinks if they told you they will keep your deposit and you will let them do so . This situation made me a lot of stress ..and I don't wish anyone to go through that.. But in the end I have my hard earned money back !!!!!

Dawid · 14 March 2026

★★★★★ 5/5

Google

I have had a wonderful experience with redrose over the past three years. From the initial viewing right through to renting and ongoing maintenance, the team have always been approachable, responsive, and incredibly helpful. Karen has been fantastic from the very beginning, making the whole process smooth and reassuring. I’m also very grateful to Cathy, who has always been so helpful whenever the occasional maintenance issue has arisen. Three years later and the service is still just as excellent. Thank you for your continued support, and keep up the great work!

Maria · 14 March 2026

★★★★★ 5/5

Google

We had an amazing experience with Red Rose Estate Agents from start to finish. Saffy was absolutely fantastic, she genuinely couldn’t do enough for us throughout the whole process. Friendly, approachable and extremely professional at all times. As you can imagine, with any house sale it can be super stressful experience (and we probably mithered a fair bit along the way!), but nothing was ever too much trouble. We truly felt supported every step of the way and wouldn’t hesitate to highly recommend them. Thank you so much!

Rachael · 14 March 2026

★★★★★ 5/5

Google

I have worked with Redrose now for nearly 13 years and they are without question my go to estate agent. They have helped me with both property sales and lettings and I cannot recommend them highly enough. Their staff have gone over and above for me on several occasions, particularly Karen & Cathy and I trust them manage and represent me no question. I recently had some work done at a property and both the decorator and the cleaner made the place look brand new again. I’m thrilled with the standard we are now presenting.

Louise · 14 February 2026

★★★★★ 5/5

Google

I had a great experience with Redrose Estate Agents from start to finish. The team were professional, friendly, and incredibly helpful throughout the entire renting process. They communicated clearly at every stage, were always quick to respond to questions, and made what can often be a stressful process feel smooth and straightforward. Their support and attention to detail really stood out, and I felt well looked after the whole way through. I wouldn’t hesitate to recommend Redrose Estate Agents to anyone looking to rent, excellent service all around. Special thanks to Cathy and Katie.

Harikrishnan · 14 February 2026

★★★★★ 5/5

Google

Jemma was very friendly, patient, and professional during our viewing at Buckshaw Village on 14 January 2026. She explained everything clearly and helped us understand the purchasing process, which was especially helpful to us as we are still relatively new to the UK property market. The viewing experience was very pleasant and comfortable, and we truly appreciated her kind assistance and patience throughout. We really love this property and sincerely hope the agent team can continue to support and assist both parties in progressing the purchase smoothly and completing the transaction as soon as possible.

Bonnie · 15 January 2026

★★★★★ 5/5

Google

We recently bought our house and Geoff was our agent throughout the whole process. He was amazing from start to finish and we genuinely can’t fault him. It wasn’t the easiest journey, but Geoff kept us informed every single day and at every step along the way. He always explained the next stage clearly, let us know exactly what we were waiting for, and reassured us when things felt stressful. Geoff stayed in regular contact, often from morning through to evening, and always responded quickly to any messages or questions we had. Buying a house can be incredibly stressful, but Geoff made the whole experience so much easier and calmer. We’re really grateful for everything he did, and we would recommend him to absolutely anyone.

Kyle · 14 January 2026

★★★★★ 5/5

Google

Very happy with the service I have received from Redrose Estate Agents ~ a special shout out to Karen for ensuring any little niggles were sorted out quickly when I first moved in ~ it means a lot. Katie has been really helpful recently in making sure a kitchen appliance that wasn’t working properly was checked out immediately & replaced quickly. The system they have in place for reporting problems is extremely efficient also ! :)

Cheryl · 14 February 2026

★★★★★ 5/5

Google

My partner and I rented a property from redrose and I can honestly say what a beautiful supportive team especially Karen & cathy who we dealt with. Anything we needed they were there with their prompt response every single time. You will never be disappointed with redrose whether your selling, buying or renting. Amazing is an understatement there are no words good enough to thank them. What a team 👏 thank you with our hearts x

Suzanne · 14 January 2026

★★★★★ 1/5

Facebook

Avoid if you can ..Scammers and LIARS I have been renting a house in Bussel rd Penwortham for 6 years and 8 months. Tenancy ended at 28/11/2025 Still didn't get my DEPOSIT. It's over 3 weeks now Before I returned keys. Carpet has been professionally cleaned . Room decorated . The house was looking better then before my tenancy as when I moved in the carpet has been dirty . Black marks on it and a lot of black hair and I've been clean it few days.Now they told me the carpet need to be professionally cleaned because the dog odour the toilet basin broken (but there is only a little crack on the corner) and again I have been told whole toilet need to be replaced.they didn't even told me how much deposit they want to rip off me (I would disagree anyway ) For nearly 7 years they didn't even touch any walls in the house.I have done all decorating myself and bought a paint paying from my pocket to keep house fresh and clean .. Told them I want to give one month leaving note at 13th of October . They didn't let me do that and have been told the tenancy will end at 28th of November . Two days since 13th October they started bringing people to view the property every couple of days with dirty boots and every time after a visit I had to clean all the floors which is not very nice. I heard in many cases they trying to rip people from deposit .at the moment I will report this agency to the Property Obdusman because I'm feeling I have been treated bad on the end of tenancy ..6 years and 8 months and never miss any rent . House always been kept very clean and they still do things like that . I'm definitely not recommend this people if you got other choice . UPDATE : Made a claim through mydeposit people and recived 775 pounds back . Of course Redrose send a fake evidences without any invoices .!!!! New tenants confirmed that the house haven't been touch before they moved in .only repleaced oven which had broken door hinges .Agency lied about good working order oven I removed without permission ( I had emails confirming they told me to get rid of it ) lied that the carpet was only one year old and on the next page they provided invoice for carpet fitting from 2022 year. If you have to rent a property from this people and the tenancy agreement comes to the end and you left house in good condition always make sure you made claim if they want to keep your deposit as they greedy and may want to steal your money thinks if they told you they will keep your deposit and you will let them do so . This situation made me a lot of stress ..and I don't wish anyone to go through that.. But in the end I have my hard earned money back !!!!!

Dawid · 13 March 2026

★★★★★ 5/5

Facebook

We had an amazing experience with Redrose Estate Agents from start to finish. Saffy was absolutely fantastic,she genuinely couldn’t do enough for us throughout the whole process. Friendly, approachable and extremely professional at all times. As you can imagine, with any house sale it can be super stressful experience (and we probably mithered a fair bit along the way!), but nothing was ever too much trouble. We truly felt supported every step of the way and wouldn’t hesitate to highly recommend them. Thank you so much!

Rachael · 15 February 2026

★★★★★ 5/5

Google

Cathy is an asset to Redrose, she is a pleasure to deal with and fantastic at her job. She did a great job finding us a tenant and made sure we got the best outcome possible.

Alison · 9 April 2026

★★★★★ 5/5

Google

Everything was spot on from start to finish. The whole process went smoothly, communication was clear and to the point, and everything was handled efficiently. The staff were very helpful and supportive throughout. Really pleased with the service and would definitely recommend.

Sima · 14 February 2026

★★★★★ 5/5

Google

Dealt with Cathy throughout, she was patient, helpful, down to earth, easy to speak with and very responsive to emails. We are now living in our dream home! Thank you Cathy!!

Lisa · 13 April 2026

★★★★★ 5/5

Google

I honestly can’t praise Redrose and their team highly enough. What started as a simple house purchase turned into a very tricky and, at times, stressful purchase which was handled with absolute professionalism, persistence, and genuine care from start to finish by everyone in their office. From the outset, they were transparent, responsive, and incredibly proactive. Whenever challenges arose (and there were quite a few), they didn’t just relay information, they actively worked to find solutions, kept all parties aligned, and made sure nothing slipped through the cracks. Their communication was outstanding throughout, which made a huge difference during such an uncertain process. What really stood out was their dedication. It never felt like “just another sale”, they were fully invested in getting this over the line even though I wasn't their primary client, and supported me every step of the way. Their calm, knowledgeable approach helped take a lot of the pressure off and gave me real confidence when things got complicated. Thanks to their hard work and determination, what could have easily fallen apart turned into a successful purchase. I’m genuinely grateful for everything they did and wouldn’t hesitate to use them again, or recommend them to anyone looking for an agent who truly goes above and beyond.

Michael · 24 March 2026

★★★★★ 5/5

Google

We have used Red Rose Estate Agency since 2015 for our rental properties. In all our dealings they have always proved to be highly professional but friendly, with nothing posing to much of a problem. We pay them, they do an excellent job, we get no hassle, every ones happy. The two people we mainly deal with over the time we have been with Red Rose are. Karen Haddon and Cathy O’Grady both very knowledgeable, great interpersonal skills and they smile!!

Michael · 14 March 2026

★★★★★ 5/5

Google

Gary from redrose came to do our inspection and found him to be polite professional and very friendly. A definate asset to redrose many thanks Mike H

Mike · 31 March 2026

★★★★★ 5/5

Google

5 Star Service from the team at Red Rose! Jemma has been fantastic throughout and agreed a sale unbelievably quickly. Viewings were a breeze to organise and feedback was super helpful! Can’t fault them one bit!

Aidan · 14 December 2025

★★★★★ 5/5

Google

This is my first property that I have moved into and the team at red rose in particular Cathy and Katie have been amazing in helping me get everything sorted highly recommend!

Scott · 14 January 2026

★★★★★ 5/5

Google

I’ve been a private landlotd using Redrose for many years and I remain delighted with their service. Knowledgeable, capable and quick to respond, they ensure that my needs as a landlord are fully met. Automated monthly rental statements appear like clockwork, annual rent increases are suggested each year and helpful information on the new Renters Rights Act landed in my inbox without me even needing to request it. I can recommend them highly.

Ian · 14 March 2026

★★★★★ 5/5

Google

Where do i start with this estatr agents What an absolute pleasure it was to work with this team especially karen the mamager who helped and guided me through everything i needed to do . The team worked endlessly to make sure i was in my lovely new home before christmas ...karen and cathy made the whole experiance si easy for me and my daughter a head of moving..... Anyone wanting to rent a property do not hesitate and go and see this team Many thanks and all the best Matt 9 coopers place

Matthew · 14 January 2026

★★★★★ 5/5

Google

Our house purchase was dealt with swiftly by Saffy and team. They were very responsive on email, and in communications with the solicitors and the vendors. Many Thanks

Katie · 14 February 2026