5/5
GoogleAt last an agency that delivers what it promises, Cathy and the team has been excellent in dealing with any issues that arose
Trusted Agent profile · Buckshaw Village
RedRose Chorley reviews in Buckshaw Village
★★★★★
491 reviews across 2 platforms
15 Barnes Wallis Way, Buckshaw Village, PR7 7JA
RedRose's office in Buckshaw Village, at 15 Barnes Wallis Way, is rated 4.8 out of 5 across 491 reviews on two platforms, including 450 Google reviews rated 4.8.
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Reviews
Every review we hold for the Buckshaw Village office, from every platform, shown as written. First names only.
Google5/5
GoogleWendy & Janet were always on hand to help us with our sale beginning to end. Really glad we went with Redrose! Thanks
5/5
GoogleKathy is always professional but also nice & friendly too! Making the inspection an enjoyable experience!
1/5
GoogleJust want people to know what a terrible time I had at the end of my tenancy with this company. They took £300 out of my bond after refusing to agree repair quotes with me, and will now not supply any receipts for apparent work carried out. Signed paperwork at checkout to say I was happy for a carpet cleaner to come in and after signing supposedly binding paperwork was told they'd need to carry out all sorts of other work not pointed out at either precheckout or final checkout. Will not reply to emails or phone messages requesting details for the deposit scheme we were registered with so I can begin complaints procedure. Also forced to live in a property with toxic mould for five months as they were unable to convince the landlord to fix the leaking roof and at the end of the tenancy advised they'd be charging us for the repair of rotten wood - rot caused by the leaking roof! Unfortunately they won't supply any receipts, so I can't tell if we've been charged for this. Could not possibly recommend for anyone looking to rent. In addition, most of the reviews on their Facebook and Google listing have been written by employees of the company and their friends, so really not very trustworthy. If you do rent from them and have anyone round to visit who has a pet with them, it is apparently company policy that the entire property must be steam cleaned at your own expense by their contractors. Beware.
Agent replied · 6 June 2023
Thank you for your review Rowan. Unfortunately, from time to time it is necessary for an agent or landlord to take deductions from a tenant’s deposit if at the end of the tenancy there are issues outside what is considered fair wear and tear. We can only try to emphasise that we never make any decision to deduct costs from a tenant’s deposit unless we have the evidence to support it, the reality of this situation is that it is often not warmly received by the other party. In relation to your particular checkout, the deductions necessary were a replacement carpet to the landing as they were heavily frayed and appeared to have been clawed at, this certainly exceeded the wear expected on a carpet that were brand new at the beginning of the tenancy. We even followed up your requests to try and fit an off cut of carpet in the loft for the badly damaged landing carpet, unfortunately the carpet was too small for the area required. The property also required full carpet cleaning throughout as they were heavily soiled and showed strong signs that a pet had been at the property which hadn't been agreed by the landlord. There was also further cleaning at the property required and whilst you had made a good attempt at cleaning unfortunately it wasn’t up to the required standard needed for a new tenant to occupy the property. There was a portion of skirting board by the back door which you’ve mentioned was from a damp issue, it was clear from inspection that this was also clawed at from a pet. Following repeat visits by ourselves to satisfy your suspicion of a leak, there was no damp or moisture found in that area, the skirting was completely dry. We can only apologise if you feel that the deductions weren’t necessary however based on the fact that the landlord went to a considerable amount of expense to renovate and provide brand new carpets throughout prior to your tenancy and with the evidence we have, we had no alternative but to deduct costs from your deposit, in order to rectify the issues. As an agent there is never a more contentious issue than having to deduct from a tenants deposit following checkout, and the reality of these situations is that not all parties can come away happy with decisions made. We maintain that based on the pre-check in pictures we have and pictures taken at the checkout, the deductions made from your deposit have been completely fair.
5/5
GoogleI have been a tenant with Redrose for about 18 months now and have had fantastic service with them. Whenever I have had maintenance issues or adaptations to tenancy details etc Cathy has always been very prompt at dealing with anything. Karen has also been very helpful and always friendly. I would highly recommend Redrose to anyone looking to rent.
1/5
Google*Given the response below, this is typical talk... I got the same sort of comment, in nicer words when my PARTNER called up... It just so happens I am the one who leaves reviews for business WE contact - Any form of apology in this instance would be nice. I know I am not on my own when it comes to this kind of opinion...** From the conversations that have taken place over the past few months, combined with the handling of my inquiries being 'not great', I shall not be using them again. I found them to be overly confusing and blasé when it came to talking through the steps involved, etc.
Agent replied · 6 June 2023
Hi Keifer - I have marked your review to be removed as we have no log of you having ever dealt with our company and unsurprisingly you happen to have a mutual connection with Kirsten McAndrew's who left the last 1 star review. I should remind you that posting reviews of this kind against a company which is deemed to be false can be constituted as libel, we'd recommend that you carefully consider whether you'd wish to remove this review. Kind Regards, Redrose
5/5
GoogleI lived in a property from red rose for just over 2 years, the staff were extremely helpful from start to finish, very efficient and quick communication. When anything needed sorting in the property they were more than happy to help and stayed in touch throughout. They have made the moving out process easy and once again have been nothing but helpful with the process! I can not say enough good things about red rose buckshaw! I highly highly recommend!
5/5
GoogleRedrose at Backshaw village have been managing my property for just a year now. I live outside the UK and are heavily dependent on agency service. I have been totally satisfied with the service provided. Melanie and Karen are pleasant, professional and do take care of issues quickly and effectively wherever possible without my involvement. Their response time is usually very fast and communication is excellent. Thank you
5/5
GoogleGreat company to deal with - efficient, friendly & would have no hesitation in recommending, especially Cathy!
5/5
GoogleI have rented a property with Redrose for almost two years and have had a very positive experience with themselves and my landlord. Karen has always been very friendly and helpful and showed me round the property as well as doing my … More
5/5
GoogleRedrose have managed my rental property for me for 14 years. They are super efficient, to the point that I even forget I own the property! We’re now purchasing more buy-to-let properties and despite no longer living in the area, we are buying there so Redrose can manage them for us! Would definitely recommend for sales or letting! Thankyou team Redrose!
5/5
GoogleI have been a landlord for many years and Redrose look after my properties. I have to say they are really good to deal with, I trust them to look after me, and Cathy in the lettings team has been especially helpful with a recent issue I had with one of my properties. I would highly recommend Redrose to anyone.
5/5
GoogleKnowledgeable team throughout. Very professional and always cheerful and friendly. Well done Karen and team
5/5
GoogleFriendly welcoming knowledgeable staff, Karen was especially helpful. Highly recommend! ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleWhat a great service we have had, in particular Karen Haddon has really looked after us.
5/5
GoogleKaren was amazing today during our house inspection, so lovely 100% recommend red rose
5/5
GoogleCathy, Karen and all the staff have been very kind when I am applying for the house as tenant. They are always available whenever I have questions and their answers are very straight forward. I'm happy to have found our house through Redrose. Edited 14 Feb 2024 It has been wonderful having done business with Redrose and all its wonderful staff. I would gladly seek their help again if needed.
5/5
GoogleThank you Karen and Cathy for always being so friendly, helpful and attentive.
5/5
GoogleGreat experience renting with Redrose, Cathy has been very helpful 😊 …
5/5
FacebookOne of the best estate agents in Buckshaw Village. All the staff are very helpful and there when you need them. Very responsive to any issues that arose during our tenancy. A special thank you to all of you for helping us a year ago to find a house to rent when we were on a tight time scale to move .Excellent service from the check in to the check out.
Agent replied · 21 March 2026
Thank you Manolia! Feel free to leave a review on our facebook page :)
5/5
GoogleExcellent service, highly recommended, very pleasant and efficient staff, especially Karen Haddon
5/5
GoogleKaren and all the staff Redrose have been very kind & were incredibly friendly and supportive throughout our time with them, any issues or concerns we had we knew we could give the office a ring and Karen & team email responses were prompt, helpful and informative. The whole experience was very positive and we would recommend Redrose to others.
5/5
GoogleSuper friendly, helpful and professional. Cathy from Redrose kindly helped us find and move to our new apartment in Buckshaw village without any stressful time as she is always available and supportive. Thanks to Red rose and a special thanks to Cathy.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleCouldn’t recommend more. If I could offer more than 5 stars I would! From start to finish Redrose saw to our every need in getting our application through and ensure that the process went smoothly. The staff are ever so helpful and understanding. Such a lovely bunch of people 😊 …
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Tell us what you need and we'll put you in touch. RedRose Chorley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Buckshaw Village.
