5/5
GoogleJust want to say thank you for being extremely helpful and approachable. Been a tenant since April with you and any questions or problems they are quickly responded to and dealt with in a professional manner.
Trusted Agent profile · Buckshaw Village
RedRose Chorley reviews in Buckshaw Village
★★★★★
491 reviews across 2 platforms
15 Barnes Wallis Way, Buckshaw Village, PR7 7JA
RedRose's office in Buckshaw Village, at 15 Barnes Wallis Way, is rated 4.8 out of 5 across 491 reviews on two platforms, including 450 Google reviews rated 4.8.
Reviews
Every review we hold for the Buckshaw Village office, from every platform, shown as written. First names only.
Google1/5
GoogleArguably one of the most crooked companies in the area. We have recently checked out of a property after living there for 4 years. We left the property in a far better state than when we checked in (when there was stains on the carpet, dirty oven that needed professionally cleaning, etc). When we checked it we were told everything was ok and then they held on to our deposit for over two weeks before telling us that the landlord had been in and wanted us to pay £1200 to re-paint 3 rooms and £55 to fix the letter box where the outside flap had fallen off due to wear and tear. When we finally agreed a sum of £300 (just to get some of our deposit back from them) they agreed to this and then took £355 without permission. We are currently seeking legal advice regarding their deceitful actions. It is worth noting that the majority of 5 star reviews on here are from the staff (Chris, Beth, etc), as a way of inflating their reputation and further deceiving potential customers. Whilst they have a monopoly on Buckshaw Village I would urge people to look around and use some of the other estate agents, as there have been too many reports of them doing this sort of thing.... extremely poor and leaves a sour taste, given that we have paid them almost £34,000 over the last 4 years.
1/5
GoogleExactly the same for me As the lady said below. Took over £1000 bond off me for a 775 per month house and even tho I paid for rug doctor and have receipts it's not good enuf. I touched up walls and now they are saying I should.not have done that either and it would have been better if I left marks ? Said my oven isn't cleaned enough and they pulled out insides of washing machine and said it has mildew. So I'm now In dispute to get my bond back. I cleaned that house to within an inch of its life. It's spotless. Jokers
5/5
GoogleGot treated fairly by these champions. Quick service whenever I had a problem. One day I accidentially flooded the bathroom (forgot I was running a bath), and caused some mild water damage. This however was not a problem. I offered to pay for the repairs myself, but they said it was easier to handle it on their end. I got most of my deposit back, except for the money they needed to fix the damage I caused. Was no hassle for me at all!
4/5
Googlewe found ourselves unexpectedly needing to rent a property while waiting for a house to be built. Having done quite a bit of research we found that the standard and prices of available flats on the redrose site were significantly better than other rental companies. We identified suitable premises quickly and the rest needed to get us in was handled very smoothly, quickly and professionally. Praise specifically goes to Dom in the office who was really helpful and to Bethany, who from start to the finish was lovely to deal with, a really lovely young woman. We had a minor hiccup in regards to the return of the bond at the end, but it was resolved in the end. I am happy to recommend this company.
5/5
GoogleRedrose Property Management have always been polite, friendly and honest. If I ever had an issue they would get straight onto it and do their best to resolve it. Beth and Chris would usually go out of their way to ensure I was happy and tell the landlord of any issues that needed rectifying. Even after I left the property a month after Beth kindly gathered my post while I was changing details with companies. Exceptional service and when the time is right I shall use Redrose again.
5/5
GoogleMy property was inspected today by Karen Haddon, she was very professional as well as being very friendly. I find all the staff at Redrose very helpful with any issues that arise. A great team.
5/5
GoogleA fantastic company to rent a flat from. As a first time renter Redrose made me feel at ease, nothing was too much hassle for them, from showing me multiple properties in one day to talking me through the entire rental process. It is easy to see that customer service is at the forefront their business and they always go the extra mile for tenants. I have been in my flat now for just over a year and they have been more than helpful with any issues that have arisen. I tried a few estate agents around Buckshaw/Chorley/Leyland before stumbling on these guys and its fair to say the others were a waste of time! Hands down the best estate agent around!
5/5
GoogleThe team at Redrose made our moving process so much smoother. Our little family are very grateful for the support we've been given from the team here during this otherwise quite stressful and difficult journey. Thank you!
1/5
GoogleNot a company I would recommend, unfortunately they do have a sort of monopoly over Buckshaw Village. I would advise any potential customers to check their inventories carefully upon entry (with pics if necessary) in preparation for their exit. My welcome inspection was practically a whirlwind, leaving me to check all faults after the agent had left.They were quick to get some repair work done upon entry, however I feel that much of it should have been done as standard before I moved into the property. Some remained unresolved. Most properties in Buckshaw aren't that old however little effort to freshen them up between tenants has been made and they are becoming tired.The flat I was in had many signs of wear and tear which leads me to conclude that either check-out procedures have previously been slack and I got unlucky. The only other possibility is that charges are made for damage and the repair work not carried out. Any potential charges to be taken out of your deposit are not made clear until several weeks after your exit, when the return of the deposit is necessary. When you finally do get them, they are unreasonable. I also found Red Rose to be slow responding to queries regarding money being returned. As I have previously been a landlord, when I compare the service provided to previous estate agents in other areas, I find it sadly lacking. I would advise anyone thinking of using them to consider carefully. I would also like to point out that at least four of the below reviews are from staff giving an extremely biased rating.
5/5
GoogleI have used Redrose to manage my properties over the years. They have fully managed some and done let only searches as well. Always helpful and professional.
5/5
GoogleI am a tradesman for redrose and find them to be really good to deal with, far more efficient than other agents I've worked for in the past. Would highly recommend.
5/5
GoogleGreat estate agents always happy to help and honest extra mile Office manager Karen always bubbly and makes you feel listened too if there’s any problems Great estate agents
5/5
GoogleCathy at Redrose was great in helping us deal with a tricky situation from start to finish. She was incredibly professional and understanding throughout. Would highly recommend Redrose.
5/5
GoogleMade the very stressful process of moving house so very easy. Any issues I had were addressed and sorted so quickly. Can’t thank cathy and the team enough.
5/5
GoogleRedrose got me moved quickly and efficiency. All my (minor) queries and concerns were addressed promptly. Excellent service - I can't think of anything they could have done better!
5/5
GoogleKaren Haddon and all the team at Redrose have been excellent, they are polite, friendly, very professional, responsive and nothing is to much trouble. Thanks for all your hard work 😊👍✔️ …
5/5
GoogleVeriSmart have worked with the Lettings team at Red Rose for a number of years and have always found them professional, friendly and knowledgeable. We would recommend them to any potential landlords or tenants.
5/5
GoogleI rented from red rose for over 2 years and found them to be very responsive to any issues. I think people forget that red rose have to protect the property entrusted to them as well as keeping the Tenants happy, it's a hard job to do but I think they do it well. I would both rent from them again, and if I had a property in the area, i would trust them with it.
5/5
GoogleAbsolutely amazing staff they can’t do enough to help you. Karen Made my move very easy and quick. Nothing was to much trouble! Thankyou again so much.
5/5
GoogleGreat team that are always happy to help. Always been efficient and quick to come back to us on any issues or questions. Would recommend to anyone x
5/5
GoogleMany thanks from Mrs. Karen and Mrs. Cathy for their kind attention. They are professional in their job and very patient.Their prompt actions to solve the property's problems are highly appreciated.
4/5
GoogleI found all the people I had contact with at Red Rose Chorley very helpful, responsive and friendly. Many thanks for helping to market and sell my parents' apartment, Wendy (in particular).
5/5
GoogleRedrose provide a first rate service. Great communication. Inspections are done on time, any issues are dealt with promptly by their recommended trades people. Staff are friendly and knowledgeable. Highly recommend .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
