Trusted Agent profile · Buckinghamshire

Romans Buckinghamshire reviews

4.2

★★★★★ Great

1,830 reviews across 2 platforms

5 Crendon Street, High Wycombe, Buckinghamshire, HP13 6LE

Romans's office in Buckinghamshire, at 5 Crendon Street, is rated 4.2 out of 5 across 1,830 reviews on two platforms, including 406 Google reviews rated 4.5.

Google logo

4.5 / 5

406

Reviews on Google

This office

Trustpilot logo

1,424

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.

5/5

Trustpilot

Thank you Andrei and Courtney.

Thank you Andrei and Courtney.We have been looking for a place to rent for quite a while now and once we contacted Romans everything fell into place. Andei found exactly what we were looking for. We couldn't have had a better experience. Everything was done in a friendly, professional, and efficient manner. We would not hesitate to recommend Romans to anyone wanting to buy, sell or rent a property.

Pamela · 18 August 2022

Agent replied · 17 June 2024

Dear Pamela,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Romans Windsor

I have found Romans Windsor to be a great lettings agency. Everyone on the team is helpful, responsive and reassuring, supported by a great Manager, Sam. They work as a team and care about both tenant and landlord. Thank you.

Mrs · 9 October 2026

5/5

Google

Lewis at Roman’s has been fantastic from start to finish! From the moment we saw the rental property advertised online, to organising viewings and working through the contract and the final items before moving in. He has always come back promptly on all questions we’ve had - and has made the process so straight forward! We’re hugely grateful. Thanks Lewis!

Ash · 18 June 2023

Agent replied · 17 June 2024

Dear Ash, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Trustpilot

Dear Romans

Dear Romans Another angry and unsatisfied Romans- Bracknell Tenant. Sadly the rate is the least provided. I would rate Romans 0. Why are tenants charged for things they have not damaged?? And How come Romans still get away?? Maybe someone brave enough has to commit suicide for this to change?? Being charged £155 for nails in the walls.??? Never put pictures up in a renting accommodation. Wouldn’t even know how to insert a pin. Was nearly charged for a missing freezer tray yet evidence was there in the inventory- no apologies nothing, Donna B- hope you get rich and this money changes your life- oh wait thus the money Romans refunded me when l moved in due to the incompetence of Danniella Rose- so basically Romans is claiming it back. Should have taken them to court for attempted manslaughter- maybe then they can make changes. Disappointed is the les l can say. Always draining Tenants. Renting private is not a choice. I bet the landlord is unaware of these charges and all going into the property manager’s tax free pocket. I have sent the current tenants both inventory’s hope they don’t get charged for the same things. Tenant helping another tenant. I’m sure they will find this useful. Donna enjoy my money worse that lm currently unemployed. I think this is why they use different clerks from check in and out. Careful Tenants if you have Jess M on your check. In it with Romans- she’s the weapon they use to retrieve the money. Most rude and disrespectful person. Not at all happy.

Cynthia · 21 August 2020

Agent replied · 17 June 2024

Dear Ms Kasabwa, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Bracknell office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email customerrelations@lrg.co.ukKind regards, Mandy Klopper, Customer Relations Team

5/5

Google

We had been property hunting for a few months and found the market very difficult for many reasons, until I made an enquiry at Romans, that same morning Mo called to arrange our viewing the same day. He was extremely helpful and informative at the viewing and made the whole process from start to finish a pleasure. We are set to move in on Wednesday and cannot thank Mo Khan and his team enough for all their help throughout the process.

Jamie · 19 March 2024

5/5

Trustpilot

Incredible staff

Incredible staff. My property manager Megan Setchell has always gone above and beyond to help resolve any issues I might have and it’s brilliant to see this is not just specific to Megan as Chloe Chikaviro was fantastic when it came out to the checkout process. She has taken out all the stress with her efficiency. I’m gutted to be leaving Romans but unfortunately they don’t cover the area I’m moving to yet, one can only hope soon!I’d highly recommend renting through Romans and will always choose them where possible.

Sarah · 16 March 2024

5/5

Google

We would like to Thank Romans High Wycombe, for an amazing smooth process with the purchase of our Family Home, we will have to mention in particularly Stephanie Furness who dealt with us very efficiently, always keeping us up-to-date & promptly dealing with any queries or telephone calls, Charlotte Mcvea was also very pleasant to deal with and Himmet Sondh who dealt with our mortgage application , all great professionals, We felt lucky to have had you looking after us on this so stressful period , THANK YOU X

Marisa · 18 June 2020

Agent replied · 17 June 2024

Thank you for your kind words regarding Romans in High Wycombe. I am pleased to read that your transaction was a smooth process and we wish you many happy years in your new home. I am also pleased to read that Himmet guided you through the mortgage application and that Charlotte was on hand to help manage your sale every step of the way. We look forward to dealing with you again in the future. Yours sincerely, Daniel Collis, Regional Director - Residential Sales 01344 205141

5/5

Google

We had a wonderful experience dealing with Stephanie Furness during this whole home buying process. She was extremely professional, helpful, and knowledgeable and did her best. There were times when it looked like, chain is collapsing and Stephanie did her best managing and coordinating with everyone. We were First time buyers and she answered all our queries (even the silliest/ repeated ones) on time. We are extremely thankful to Stephanie Furness from Romans High Wycombe (HIGHLY RECPMMENDED) for making our dream come true and now we have got our own home in just 2.5 months from making an offer to completion.

Mazher · 18 June 2020

Agent replied · 17 June 2024

Thank you for your positive review regarding Stephanie and the team at High Wycombe. We were glad that we could help you through the process of buying a property for the first time. We look forward to helping you again in the future and thank you in advance for recommending us to others. Yours sincerely, Daniel Collis, Regional Director - Residential Sales 01344 205141

5/5

Google

I placed my apartment for rent in the dynamic and capable hands of Luke and the team at Romans. They were brilliant, diligent and followed my requests to the letter listening acutely to my ideas on my ideal tenant. I would highly recommend contacting Luke and his team if you are looking for an excellent service that will guide you and your tenant every step of the way through the process of looking for somewhere to live that fits your lifestyle as well as peace of mind from the landlord’s point of view. The service was seamless and they truly cared about matching the right tenant, at the right price in the right place. Thank you so much and I would definitely use Romans for their advice and outstanding service.

Sue · 18 June 2020

Agent replied · 17 June 2024

Hi Sue Thank you for the recent 5 star review of our High Wycombe branch. It's very pleasing to read your comments and we are glad that Luke and the team could provide you with a great service. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything else we can do to assist at any stage. Kind regards Romans

5/5

Trustpilot

Helpful and efficient

Mia and Holly at Romans in Windsor were both excellent. I was new to the rental market but they responded to all my questions effectively and the whole process from credit checks to tenancy agreement signing was smooth.

David · 9 September 2024

Agent replied · 23 October 2024

Dear David ScottCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Having been with Romans, as a landlord for a number of years, I'm very satisfied with their professionalism, & service provided. In particular would like to mention Stacey, who is my point of contact..

David · 2 April 2026

Agent replied · 16 April 2026

Dear David Patey We greatly appreciate your 5-star review and the time you took to share your experience with Stacey. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

My appointment with Niall was so informative. Not only did he carry out a valuation on my home but went through the selling process with me and discussed my current plans and situation. He was polite, professional and a pleasure meeting. I look forward to working with him and his team.

Jeanette · 13 May 2025

5/5

Trustpilot

Great Assistance - Thanks Chloe!

I am a first time tenant who didn't have much experience for renting property especially residency membership service. Thank you Chloe for your prompt assistance and advice especially when we needed it most, your excellent service which means a great deal to me and families.

Xu · 17 April 2024

Agent replied · 23 October 2024

Dear Xu ZhaoCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We are always impressed with the efficiency and professionalism displayed by the property management team at Romans, especially Lisa Holt who over the years we have built a great working relationship with assisting with plumbing and heating issues. Lisa is a great asset to the team, always polite and quick to respond in which makes working with her a pleasure.. - From the team at Buckinghamshire Heating.PositiveResponsiveness, Professionalism

Shannon · 18 June 2022

Agent replied · 17 June 2024

Dear, Shannon Clarke, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Stephanie and Emily and the team were extremely helpful and knowledgeable. They all kept me in the loop with any updates throughout our purchase no matter how small it may have been. They put me at ease with our purchase and were always available for any questions or issues I may have had. 100% would recommend them to anyone and would definitely use them for any future sales/purchases.

Jenny · 18 June 2022

Agent replied · 17 June 2024

Dear Jenny, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Thanks to Stacey

Thanks to StaceyI would like to say how pleased we are that Stacey is once again managing our property. Once again excellent support and customer care we have always receive from Stacey. Without fail, she is always attentive, efficient and a delight to work with. Also a nice touch is that Stacey will call us in addition to the the other methods of communication. Always appreciated.

Landlord · 31 August 2022

Agent replied · 17 June 2024

Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

5* Customer Serivce

I spoke with Kaitlyn Young regarding an urgent leak that needed to be attended to as soon as possible, although this was not a rented property that Kaitlyn dealt with, she was dedicated, understanding and took the time to help me with the issue at hand. She's truly an asset to the team, thank you again!

Building · 5 September 2025

Agent replied · 24 September 2025

Dear Building Manager - Emily We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Methodical & Efficient

Jack and Matt have been very efficient and have helped us get our property on to the market very quickly and met our ultimate target date for that goal.Matt was very clear on the steps we'd follow together as part of the overall process and so far we're tracking to that and very happy with the related services we've been engaged with.We wanted to engage with a solicitor early and Matt was also helpful in putting us in touch with a local firm who have been very responsive to our needs as Romans in Farnham have.

Grant · 3 February 2024

5/5

Google

I would like to thank Luke and the whole team around him, as they were very responsive, quick and acted in a very professional way to make sure I'll be getting exactly what I wanted and needed. I fully recommend them to anybody who is looking for a team that will go the extra mile to make things happen for their customers. Thanks very much guys, we're the best in town!PositiveResponsiveness, Quality, Professionalism, Value

Alexandru · 18 June 2021

Agent replied · 17 June 2024

Hi Alexandru Szabo! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Romans Estate Agents High Wycombe

5/5

Trustpilot

Great Estate Agents

I've been with Romans for 12 years and the team have looked after my property and tenants during this time with great care and consideration. I find the whole team a pleasure to work with and any issues are quickly resolved. Romans take a proactive approach looking after my property and I especially call out my property manager Jade who has recently helped me prepare my property for a new tenants. Jade sorted numerous issues for me ensuring I was kept updated and consulted along the way. Thanks to Jade and the team at Romans.

Dave · 2 February 2024

5/5

Trustpilot

Positive outcome…

I have had the pleasure of dealing with Jade Small from Romans swindon branch today. I must say I feel,today, that she was the right person to talk too. My concerns and issues was dealt with promptly and efficiently. She was able to listen and understand my concerns, solving the concern and putting my mind at ease. I found her relatable enabling me to express my circumstances. Today has been a positive experience thanks to all at Romans swindon and I particular Jade.

Cherie · 31 January 2024

1/5

Trustpilot

Awful

We had an awful experience with Romans Clifton branch. We found the team to be pushy, at times rude and unorganised to the point of incompetence. There was a lack of wanting to carry out work they are paid for, to broken internal online systems, creating an extremely uncomfortable process for all, and then refusing to remove signage after completion. I could not recommend them to anyone. Names often quoted in reviews here and on Google provided a different experience to us. We were very surprised by the amount of positive reviews.

Name · 24 January 2024

5/5

Trustpilot

Kimberley Garcia has been handling my…

Kimberley Garcia has been handling my property in Reading for a number of years, I am based in Ireland and own a property management company ( i previously owned an estate agency in Reading ) so as a property professional I really appreciate how professional yet very friendly Kimberley is. Kimberley responds to all issues promptly and effectively, I highly reccomend Kimberley and Romans. steve peters

Consumer · 4 August 2022

Agent replied · 17 June 2024

Dear SteveCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are very happy to have provided you with such a positive experience! Many thanks, Customer Care Team

5/5

Google

After withdrawing from purchasing a different property after five months of complications and delays, I was desperate to find another property and not only did i find a better and cheaper property with Romans, i also found a team that I could rely on for guidance and support. Their persistence to complete the sale as quickly as possible with attention to detail and enthusiasm was impressive. I have no doubt that I would happily trust Romans for lettings and sales going forward. Thank you to Stephanie and Charlotte!

Charlotte · 19 June 2019

Agent replied · 17 June 2024

Hi Charlotte Thank you for taking the time to write a review. We're really glad to hear you were happy with your dealings with Stephanie and Charlotte and are pleased we could provide you with such a positive experience. We will be sure to pass your feedback and comments onto the team at High Wycombe. Kind Regards, Romans

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Romans's Google reviews
The Trusted Agent

Is this your office? Claim your page.