Trusted Agent profile · Buckinghamshire

Romans Buckinghamshire reviews

4.2

★★★★★ Great

1,870 reviews across 2 platforms

5 Crendon Street, High Wycombe, Buckinghamshire, HP13 6LE

Romans's office in Buckinghamshire, at 5 Crendon Street, is rated 4.2 out of 5 across 1,870 reviews on two platforms, including 446 Google reviews rated 4.5.

Google logo

4.5 / 5

446

Reviews on Google

This office

Trustpilot logo

1,424

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.

5/5

Google

Stacey and the Romans team have supported me very well over many years in the management of my rental property. Stacey helps me to navigate all the matters that arise. Much appreciated

Simon · 12 May 2026

Agent replied · 12 October 2026

Dear Simon Greaves We greatly appreciate your 5-star review and the time you took to share your experience with Stacey and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Jess Glynn (Romans Caversham) professional, compassionate and knowledgeable

I met Jess for the first time last week whilst she was visiting my parents to help them make a change to the way they manage their property, due to the adverse effects Covid has had to their business.Jess was very patient, listened to their needs, wants and fears to engaging in a new business model to which she provided a wealth of knowledge and confidence.I am sure we are at the start of a great relationship with Romans thanks to Jess at Caversham.

Meena · 17 February 2021

Agent replied · 17 June 2024

Hello MeenaThank you for your review! We love to receive positive feedback after customers have had great experiences with us and especially pleasing to hear about the service provided to your parents in the management of their property from Jess.Many thanksCustomer Relations Team

5/5

Trustpilot

THANKYOU MADDIE & MOLLY ♥︎ - BASINGSTOKE BRANCH ♡︎

I honestly have nothing bad to say. I was recently given notice during covid to leave my house I was renting by another agent as the landlord wanted to sell which stressed me out so so much and I come across a property with Romans Basingstoke. Had a viewing and secured it straight away. The agents were amazing. Maddie the little diamond made sure the entire process and through my referencing was as smooth as possible keeping me up to date with everything. And Molly made sure all my documents and info was sent on time and any questions I had were answered quick time. If you want to rent a house - speak to Maddie in Basingstoke branch. She is amazing and made it enjoyable instead of stressful. And between Maddie and Molly it was the most stress free experience 🤍🤍 I was also able to do the no deposit option which was a really good solution for me !! I’m now all moved in, settled and ready to enjoy my beautiful new home. Thanks girlies xx

Lia · 18 January 2021

Agent replied · 17 June 2024

Hi Lia,Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Head Office. We're so happy you had a positive experience with us.Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Relations Team

5/5

Google

Liv assisted with me moving into my new home a few issues due to landlord but she dealt with it, Liv as amazing!

Gareth · 12 July 2026

Agent replied · 12 October 2026

Dear Gareth Griffiths We greatly appreciate your 5-star review and the time you took to share your experience with Liv. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

is very good service and fast response.

i had deal with a brunch of Swindon for nearly 7 years it is was a great experience with all of the team and especially Christine she was a brilliant and very helpful so Iam going to say thank you very much for all the roman teams in Swindon for all kind of helps and the great services.

M · 10 September 2023

Agent replied · 17 June 2024

Dear M MohammadCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Contact with Dan Hind

I have had contact with Dan Hind, his manager and colleagues over a few years concerning the letting and management of an apartment in Reading. Excellent team with a very positive office atmosphere. Dan has been particularly helpful and has responded in a helpful and constuctive manner. I have always found him knowledgeable and willing to help. Clearly he is an asset to the organistion.I wish him continued success in his career.

Derek · 11 May 2022

Agent replied · 17 June 2024

Dear Derek,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team

5/5

Trustpilot

Romans Farnborough landlord review

I have been a landlord for more than 5 years and use the fully managed service with Romans Farnborough branch. The smooth running of the tenancy is mainly dependant on the services of the Property Manager.

Annie · 2 April 2026

Agent replied · 31 May 2026

Dear Annie Oakley We greatly appreciate your 5-star review and the time you took to share your experience with Jackie . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

A pleasure to work with and would recommend!

Thanks Adam and Joshua for all your support and for getting our home sold for a great and fair price. You managed to quickly sell the house for a second and third time after prior offers fell through (for reasons out of your control). You’ve been great to work with and I wouldn’t hesitate to recommend you to a friend in the area!

Kristiana · 29 March 2023

Agent replied · 17 June 2024

Dear Kristiana Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Great service by Anais

As a foreigner it was my first time renting property in the UK and I almost had no idea of how to start this procedure. While searching different properties, Anais has guided me to go through the necessary steps and always reponsive to my questions even a small thing. With her tremendous help, I am ready to start my new life in the UK from today. Thanks Anais!

Wakana · 1 October 2022

Agent replied · 17 June 2024

Dear Wakana KandaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

David Mauzhendi

Dear Mr. David Mauzhendi, I want to sincerely thank you for all of your time and effort in helping get us into our new home. Everything went so smoothly, and quickly than expected. Now here we are, settled in already.you’ve been a steady presence in every part of getting our home. Thank you for making this a stress-free experience.We are so thankful Romans Burnham, for the outstanding Service!

Sami · 29 September 2022

Agent replied · 17 June 2024

Dear SamiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Thank you Andrei and Courtney.

Thank you Andrei and Courtney.We have been looking for a place to rent for quite a while now and once we contacted Romans everything fell into place. Andei found exactly what we were looking for. We couldn't have had a better experience. Everything was done in a friendly, professional, and efficient manner. We would not hesitate to recommend Romans to anyone wanting to buy, sell or rent a property.

Pamela · 18 August 2022

Agent replied · 17 June 2024

Dear Pamela,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Lewis at Roman’s has been fantastic from start to finish! From the moment we saw the rental property advertised online, to organising viewings and working through the contract and the final items before moving in. He has always come back promptly on all questions we’ve had - and has made the process so straight forward! We’re hugely grateful. Thanks Lewis!

Ash · 18 June 2023

Agent replied · 17 June 2024

Dear Ash, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Romans Windsor

I have found Romans Windsor to be a great lettings agency. Everyone on the team is helpful, responsive and reassuring, supported by a great Manager, Sam. They work as a team and care about both tenant and landlord. Thank you.

Mrs · 9 October 2026

1/5

Trustpilot

Dear Romans

Dear Romans Another angry and unsatisfied Romans- Bracknell Tenant. Sadly the rate is the least provided. I would rate Romans 0. Why are tenants charged for things they have not damaged?? And How come Romans still get away?? Maybe someone brave enough has to commit suicide for this to change?? Being charged £155 for nails in the walls.??? Never put pictures up in a renting accommodation. Wouldn’t even know how to insert a pin. Was nearly charged for a missing freezer tray yet evidence was there in the inventory- no apologies nothing, Donna B- hope you get rich and this money changes your life- oh wait thus the money Romans refunded me when l moved in due to the incompetence of Danniella Rose- so basically Romans is claiming it back. Should have taken them to court for attempted manslaughter- maybe then they can make changes. Disappointed is the les l can say. Always draining Tenants. Renting private is not a choice. I bet the landlord is unaware of these charges and all going into the property manager’s tax free pocket. I have sent the current tenants both inventory’s hope they don’t get charged for the same things. Tenant helping another tenant. I’m sure they will find this useful. Donna enjoy my money worse that lm currently unemployed. I think this is why they use different clerks from check in and out. Careful Tenants if you have Jess M on your check. In it with Romans- she’s the weapon they use to retrieve the money. Most rude and disrespectful person. Not at all happy.

Cynthia · 21 August 2020

Agent replied · 17 June 2024

Dear Ms Kasabwa, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Bracknell office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email customerrelations@lrg.co.ukKind regards, Mandy Klopper, Customer Relations Team

5/5

Google

We had been property hunting for a few months and found the market very difficult for many reasons, until I made an enquiry at Romans, that same morning Mo called to arrange our viewing the same day. He was extremely helpful and informative at the viewing and made the whole process from start to finish a pleasure. We are set to move in on Wednesday and cannot thank Mo Khan and his team enough for all their help throughout the process.

Jamie · 19 March 2024

5/5

Trustpilot

Incredible staff

Incredible staff. My property manager Megan Setchell has always gone above and beyond to help resolve any issues I might have and it’s brilliant to see this is not just specific to Megan as Chloe Chikaviro was fantastic when it came out to the checkout process. She has taken out all the stress with her efficiency. I’m gutted to be leaving Romans but unfortunately they don’t cover the area I’m moving to yet, one can only hope soon!I’d highly recommend renting through Romans and will always choose them where possible.

Sarah · 16 March 2024

5/5

Google

We would like to Thank Romans High Wycombe, for an amazing smooth process with the purchase of our Family Home, we will have to mention in particularly Stephanie Furness who dealt with us very efficiently, always keeping us up-to-date & promptly dealing with any queries or telephone calls, Charlotte Mcvea was also very pleasant to deal with and Himmet Sondh who dealt with our mortgage application , all great professionals, We felt lucky to have had you looking after us on this so stressful period , THANK YOU X

Marisa · 18 June 2020

Agent replied · 17 June 2024

Thank you for your kind words regarding Romans in High Wycombe. I am pleased to read that your transaction was a smooth process and we wish you many happy years in your new home. I am also pleased to read that Himmet guided you through the mortgage application and that Charlotte was on hand to help manage your sale every step of the way. We look forward to dealing with you again in the future. Yours sincerely, Daniel Collis, Regional Director - Residential Sales 01344 205141

5/5

Google

We had a wonderful experience dealing with Stephanie Furness during this whole home buying process. She was extremely professional, helpful, and knowledgeable and did her best. There were times when it looked like, chain is collapsing and Stephanie did her best managing and coordinating with everyone. We were First time buyers and she answered all our queries (even the silliest/ repeated ones) on time. We are extremely thankful to Stephanie Furness from Romans High Wycombe (HIGHLY RECPMMENDED) for making our dream come true and now we have got our own home in just 2.5 months from making an offer to completion.

Mazher · 18 June 2020

Agent replied · 17 June 2024

Thank you for your positive review regarding Stephanie and the team at High Wycombe. We were glad that we could help you through the process of buying a property for the first time. We look forward to helping you again in the future and thank you in advance for recommending us to others. Yours sincerely, Daniel Collis, Regional Director - Residential Sales 01344 205141

5/5

Google

I placed my apartment for rent in the dynamic and capable hands of Luke and the team at Romans. They were brilliant, diligent and followed my requests to the letter listening acutely to my ideas on my ideal tenant. I would highly recommend contacting Luke and his team if you are looking for an excellent service that will guide you and your tenant every step of the way through the process of looking for somewhere to live that fits your lifestyle as well as peace of mind from the landlord’s point of view. The service was seamless and they truly cared about matching the right tenant, at the right price in the right place. Thank you so much and I would definitely use Romans for their advice and outstanding service.

Sue · 18 June 2020

Agent replied · 17 June 2024

Hi Sue Thank you for the recent 5 star review of our High Wycombe branch. It's very pleasing to read your comments and we are glad that Luke and the team could provide you with a great service. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything else we can do to assist at any stage. Kind regards Romans

5/5

Trustpilot

Helpful and efficient

Mia and Holly at Romans in Windsor were both excellent. I was new to the rental market but they responded to all my questions effectively and the whole process from credit checks to tenancy agreement signing was smooth.

David · 9 September 2024

Agent replied · 23 October 2024

Dear David ScottCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Having been with Romans, as a landlord for a number of years, I'm very satisfied with their professionalism, & service provided. In particular would like to mention Stacey, who is my point of contact..

David · 2 April 2026

Agent replied · 16 April 2026

Dear David Patey We greatly appreciate your 5-star review and the time you took to share your experience with Stacey. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Good service. I have the great assistance by Dhruv in finding a nice property. And Madisson of HW office is lovely and helpful too.

Elsa · 12 June 2026

Agent replied · 12 October 2026

Dear Elsa Lee We greatly appreciate your 5-star review and the time you took to share your experience with Dhruv and Maddison. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Great Assistance - Thanks Chloe!

I am a first time tenant who didn't have much experience for renting property especially residency membership service. Thank you Chloe for your prompt assistance and advice especially when we needed it most, your excellent service which means a great deal to me and families.

Xu · 17 April 2024

Agent replied · 23 October 2024

Dear Xu ZhaoCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

My appointment with Niall was so informative. Not only did he carry out a valuation on my home but went through the selling process with me and discussed my current plans and situation. He was polite, professional and a pleasure meeting. I look forward to working with him and his team.

Jeanette · 13 May 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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