Trusted Agent profile Β· Buckinghamshire

Romans Buckinghamshire reviews

4.2

β˜…β˜…β˜…β˜…β˜… Great

1,870 reviews across 2 platforms

5 Crendon Street, High Wycombe, Buckinghamshire, HP13 6LE

Romans's office in Buckinghamshire, at 5 Crendon Street, is rated 4.2 out of 5 across 1,870 reviews on two platforms, including 446 Google reviews rated 4.5.

Google logo

4.5 / 5

446

Reviews on Google

This office

Trustpilot logo

1,424

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.

5/5

Google

We are always impressed with the efficiency and professionalism displayed by the property management team at Romans, especially Lisa Holt who over the years we have built a great working relationship with assisting with plumbing and heating issues. Lisa is a great asset to the team, always polite and quick to respond in which makes working with her a pleasure.. - From the team at Buckinghamshire Heating.PositiveResponsiveness, Professionalism

Shannon Β· 18 June 2022

Agent replied Β· 17 June 2024

Dear, Shannon Clarke, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Stephanie and Emily and the team were extremely helpful and knowledgeable. They all kept me in the loop with any updates throughout our purchase no matter how small it may have been. They put me at ease with our purchase and were always available for any questions or issues I may have had. 100% would recommend them to anyone and would definitely use them for any future sales/purchases.

Jenny Β· 18 June 2022

Agent replied Β· 17 June 2024

Dear Jenny, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Thanks to Stacey

Thanks to StaceyI would like to say how pleased we are that Stacey is once again managing our property. Once again excellent support and customer care we have always receive from Stacey. Without fail, she is always attentive, efficient and a delight to work with. Also a nice touch is that Stacey will call us in addition to the the other methods of communication. Always appreciated.

Landlord Β· 31 August 2022

Agent replied Β· 17 June 2024

Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

5* Customer Serivce

I spoke with Kaitlyn Young regarding an urgent leak that needed to be attended to as soon as possible, although this was not a rented property that Kaitlyn dealt with, she was dedicated, understanding and took the time to help me with the issue at hand. She's truly an asset to the team, thank you again!

Building Β· 5 September 2025

Agent replied Β· 24 September 2025

Dear Building Manager - Emily We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Methodical & Efficient

Jack and Matt have been very efficient and have helped us get our property on to the market very quickly and met our ultimate target date for that goal.Matt was very clear on the steps we'd follow together as part of the overall process and so far we're tracking to that and very happy with the related services we've been engaged with.We wanted to engage with a solicitor early and Matt was also helpful in putting us in touch with a local firm who have been very responsive to our needs as Romans in Farnham have.

Grant Β· 3 February 2024

5/5

Google

I would like to thank Luke and the whole team around him, as they were very responsive, quick and acted in a very professional way to make sure I'll be getting exactly what I wanted and needed. I fully recommend them to anybody who is looking for a team that will go the extra mile to make things happen for their customers. Thanks very much guys, we're the best in town!PositiveResponsiveness, Quality, Professionalism, Value

Alexandru Β· 18 June 2021

Agent replied Β· 17 June 2024

Hi Alexandru Szabo! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Romans Estate Agents High Wycombe

5/5

Trustpilot

Great Estate Agents

I've been with Romans for 12 years and the team have looked after my property and tenants during this time with great care and consideration. I find the whole team a pleasure to work with and any issues are quickly resolved. Romans take a proactive approach looking after my property and I especially call out my property manager Jade who has recently helped me prepare my property for a new tenants. Jade sorted numerous issues for me ensuring I was kept updated and consulted along the way. Thanks to Jade and the team at Romans.

Dave Β· 2 February 2024

5/5

Trustpilot

Positive outcome…

I have had the pleasure of dealing with Jade Small from Romans swindon branch today. I must say I feel,today, that she was the right person to talk too. My concerns and issues was dealt with promptly and efficiently. She was able to listen and understand my concerns, solving the concern and putting my mind at ease. I found her relatable enabling me to express my circumstances. Today has been a positive experience thanks to all at Romans swindon and I particular Jade.

Cherie Β· 31 January 2024

5/5

Google

Really friendly service and SO helpful. I recommend speaking with Kaitlyn as she made everything super easy, very reliable and efficient πŸ™Œ …

Laura Β· 12 June 2026

Agent replied Β· 12 October 2026

Dear Laura Sharp We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

1/5

Trustpilot

Awful

We had an awful experience with Romans Clifton branch. We found the team to be pushy, at times rude and unorganised to the point of incompetence. There was a lack of wanting to carry out work they are paid for, to broken internal online systems, creating an extremely uncomfortable process for all, and then refusing to remove signage after completion. I could not recommend them to anyone. Names often quoted in reviews here and on Google provided a different experience to us. We were very surprised by the amount of positive reviews.

Name Β· 24 January 2024

5/5

Trustpilot

Kimberley Garcia has been handling my…

Kimberley Garcia has been handling my property in Reading for a number of years, I am based in Ireland and own a property management company ( i previously owned an estate agency in Reading ) so as a property professional I really appreciate how professional yet very friendly Kimberley is. Kimberley responds to all issues promptly and effectively, I highly reccomend Kimberley and Romans. steve peters

Consumer Β· 4 August 2022

Agent replied Β· 17 June 2024

Dear SteveCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are very happy to have provided you with such a positive experience! Many thanks, Customer Care Team

5/5

Google

After withdrawing from purchasing a different property after five months of complications and delays, I was desperate to find another property and not only did i find a better and cheaper property with Romans, i also found a team that I could rely on for guidance and support. Their persistence to complete the sale as quickly as possible with attention to detail and enthusiasm was impressive. I have no doubt that I would happily trust Romans for lettings and sales going forward. Thank you to Stephanie and Charlotte!

Charlotte Β· 19 June 2019

Agent replied Β· 17 June 2024

Hi Charlotte Thank you for taking the time to write a review. We're really glad to hear you were happy with your dealings with Stephanie and Charlotte and are pleased we could provide you with such a positive experience. We will be sure to pass your feedback and comments onto the team at High Wycombe. Kind Regards, Romans

5/5

Google

I am writing this review specifically to say a huge thank you to all staff at the Wycombe branch of Romans Estate agents, but with a huge and special thank you to Stephanie Furnace who has been there to assist and advise us with our purchase at every step of the way. Due to us losing our first buyer half way through finding our dream home, Stephanie went out of her way to help us secure the property we wanted by mediating between the owners, our Estate Agent and of course keeping us in the loop all of the way. I don't very often write reviews for people, but I felt the need to say a special thank you to Roman's and especially Stephanie for all of her, and Roman's efforts. Our country home now beckons. Thank you Roman's.

Graham Β· 19 January 2024

5/5

Trustpilot

Highly Recommend!

I have rented a property that is managed by Romans for the last 3 years and have never had any problems! They have always been on hand to help with any questions and dealt with all administration so quickly! We’re so grateful for their help and kindness along the way! Thank you to Jessica, Amy and all those at Romans! :)

Steph Β· 31 January 2023

Agent replied Β· 17 June 2024

Thank you so much for leaving me a review, i really appreciate it :)Amy and the Romans Team

5/5

Trustpilot

Excellent service

I was looking to relocate with my family, Sam was very helpful and very patient in answering all the questions we had. Always willing to help. To be honest which was the reason why we took the place from them as there were other suitable places for us. Other estate agents but vey arrogant. He was very reassuring all the way.

Rose Β· 27 January 2023

Agent replied Β· 17 June 2024

Dear RoseCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Excellent Property Manager

We have been landlords now for over 10 years (first with Dewhurst and Co and now Romans) and would just like to place on record what a great job your property manager Jade Small does. She is always helpful and resourceful. Also she can be relied upon to respond to issues promptly and has been a great help to us as landlords. Jade is easily the best property manager we have had and is a credit to your business.

Perry Β· 5 February 2024

1/5

Trustpilot

i was promised working for 2 and half…

i was promised working for 2 and half weeks then on third day i had a call from umbrella compony they dont need me any more ,i did not received call or tex from Alex Harper Romans Recruitment very disappointed i fill like i was

Mr Β· 10 December 2025

Agent replied Β· 23 December 2025

Dear Mr Accursio Dimino We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team

5/5

Trustpilot

Absolute perfection

I cannot thank Romans Estate Agents enough! Everything from start to finish was professional, friendly and fantastic, Amanda & Holly have been nothing but amazing!

Rebecca Β· 22 May 2026

Agent replied Β· 31 May 2026

Dear Rebecca Sawyer We greatly appreciate your 5-star review and the time you took to share your experience with Holly and Amanda. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Very friendly and helpful

Went into the office without a clear idea of what I was actually wanting (except that I'm looking for a place to rent). Amy was very patient with me as she was able to communicate very clearly practises in renting. In addition, she responded very quickly to my emails. Made a scenario which is normally outside my comfort box quite pleasant.

Timothy Β· 4 January 2023

Agent replied Β· 17 June 2024

Dear TimothyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

Thank you to Stephanie and her team for helping support the whole way with my sale. It’s been a long journey with a few unexpected turns however Romans kept pushing to find the right buyer. Exchanging just before Christmas has meant we can put our minds at ease and looking forward to an even sweeter celebration and a great January moving into my next home!PositiveResponsiveness, Professionalism

Melissa Β· 18 June 2022

Agent replied Β· 17 June 2024

Dear Melissa, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Trustpilot

As a Landlord

As a Landlord, Romans and before them Dewhursts have looked after me for many years and provided an excellent service, particularly Christine Lancaster, who is immensely patient and professional and the team as a whole are great to deal with. David Fielder

Gone Β· 1 May 2024

Agent replied Β· 17 June 2024

HiThank you for your review and we are so pleased to read that both Christine and the team provided you with a professional service.Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team

1/5

Google

Very unprofessional staff. They only let us know the flat is not available to view after a 90 min drive to get there because they didn't have the correct keys. We were told this as we arrived at the property and there was opportunity for them to tell us before as we had a number of calls with them arranging the viewing that day. Just very disorganised and unprofessional. There was an attitude of not wanting to sort the problem and no remorse for wasting our time. To add on top of this the listing didn't even meet our minimum requirements which we had outlined to them.

M Β· 28 December 2023

5/5

Trustpilot

Very helpful staff

Hi,Thank you Catherine McN and Jordan R for your wonderful job, for making sure everything was going as it has to, for following my case all the working days from morning until evening with a lot of perseverance/persistence.Only with your help everything became achievable and had a successful result in time.Thank you Romans.

B Β· 25 August 2023

Agent replied Β· 17 June 2024

Dear B AllCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

As first time buyers

As first time buyers, I can’t recommend Romans any more if I tried. We initially got a call from the team who suggested a house they thought we would love - I didn’t believe them at first! We had been looking for quite some time and we realised we were very fussy buyers.. well Romans completely understood our requirements and went above and beyond to make our journey to buying a house smooth and easy. I can’t thank Dan, Luke and Holly enough for all of their hard work, staying up out of hours to get the job completed, they really went above and beyond for us! So Thankyou very much for everything!

Daisy Β· 23 December 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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