Trusted Agent profile · Buckinghamshire
★★★★★
437 reviews across 2 platforms
13 Market Square, Aylesbury, HP20 1TB, Buckinghamshire, HP20 1TB
Chancellors's office in Buckinghamshire, at 13 Market Square, is rated 4.4 out of 5 across 437 reviews on two platforms, including 271 Google reviews rated 4.4.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
5/5
TrustpilotGeorgie from the renewals team was…
Georgie from the renewals team was incredibly patient in addressing every question and consistently kept us updated on the progress, following up along the way. It really helped us feel well-informed and comfortable as we moved toward finalising the renewal, with a clear understanding of the terms and conditions.
5/5
TrustpilotJessica gave us a brilliant viewing
Jessica gave us a brilliant viewing, answering all our questions and being professional and friendly. We really enjoyed our visit thanks to her insights.
5/5
TrustpilotNew Tenancy
Ben, maintained contact and updated me all along the process to administer a new tenancy despite some stumbling blocks along the way which he assisted me with at all times.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
GoogleI had the worst experience ever with this letting agency I wanted to put zero star but we all know how it goes on here. I had the best of experience when I was renting with them but after living in the property and at the end of the tenancy it shows they did not care at all. I have to be leaving work early the chase them regarding my deposit and for weeks I am being told they cannot get hold of my Landlord to sign off on the return of my deposit. I feel like they are literally taking me for an idiot but I will continue to share my experience with others. This is the same letting agency that has the flat up online for rent . Like you can rent the Landlord property without his permission then but I cannot get my deposit without permission, WORD TO THE WISE if you ever experience this raise a dispute within 3 months of end of tenancy as they will not tell you this.
Hi Melonie, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleI would like to appreciate the service from chancellors.The follow ups phone calls,email responses and good communication skills many thanks to James as well he was all over me until i give in.
Thank you for leaving us this great review Munyaradzi , we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GooglePatrycja has been super friendly, approachable and helpful in our searches for a new house. Always a phone call away, and often calling of her own accord with updates. A great estate agent.
Hi M Gourin, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotVery impressed
We met Charlotte for the first time yesterday and we were extremely impressed with her professionalism, knowledgeable and friendly approach.
1/5
GoogleI have boked the appointment with estate agents to view the property in Aylesbury at 13:45.veiwing booked and confirmed a week earlier. on the day of viewing, received a text msg to confirm the appointment at 09:09AM, to which i have confirmed by replying with 1 (Yes). I have travelled almost 20 miles to reach Aylesbury. At 13:28 received the call from estate agent to say that my appointment is cancelled and not taking place as scheduled for 13:45.I have already reached to the location by then. one magical word said by the agent (Apologies), I have lost all the day. Utterly disappointed by the service and arrangements' would have given -1Million star for their service. I don't have an option for that, so I am giving 1 star.
Hi Fareed, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
Google"Hello everyone! I wanted to take a moment to share my fantastic experience with Chancellors First and foremost, their customer service was outstanding. The staff were friendly, attentive, and knowledgeable. They patiently addressed all my inquiries, guiding me through the rental options. I highly recommend Chancellors to anyone in search of a reliable and trustworthy rental agency. Their exceptional customer service, quality properties, and seamless rental process make them stand out from the rest. Thank you, James for all your outstanding service and support. Efforts you made are really appreciated.
Hi Vijaya, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleI want to express my utmost appreciation for the exceptional support provided by Mr. James Livingston from Chancellors during our property rental process. Among all the agencies we considered, Chancellors and Mr. Livingston stood out as the best choice. Their expertise and dedication ensured a seamless and successful experience. Mr. Livingston demonstrated extensive knowledge of the rental market and tailored a strategy that attracted ideal tenants for our property. With his attention to detail and professionalism, the rental process was efficient. He promptly addressed our concerns and kept us well-informed throughout. I highly recommend Mr. James Livingston and Chancellors for property rental assistance. Their exceptional service, expertise, and dedication make them the top choice. Thank you, Mr. Livingston and Chancellors, for your outstanding support throughout the rental journey.
Hi Zaheer, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
2/5
TrustpilotWe have previously had good experiences…
We have previously had good experiences with Chancellors but unfortunately since we moved in at the start of July there have been constant issues.
5/5
GoogleHenry is a very hard working and genuine agent who put tremendous effort to solve my home crisis. 🏡 thanks a lot. …
Hi Nishantha, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleCharlotte at Chancellor's Aylesbury was great the whole way through the sale of my grandfathers retirement flat she checked in and updated me regularly was very approachable and made the whole experience easy & stress free. She's a credit to her team. Highly recommend
Hi Jody, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleAlways attentive,polite and great customer service specially Grace all the credit goes to her her professionalism and attention to details impressed me the most .thanks Grace!!!!
Thank you Sami for giving our Aylesbury branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
TrustpilotFor many years I have always received…
For many years I have always received excellent service from the teams at Chancellors
We're happy to hear that you've consistently received excellent service from our teams over the years. Thank you for your positive feedback!
5/5
GoogleI really like your service i am very happy to get nice flat from orianne. She is the best like her service thank you very much and im really happy from orianne.
Hi Parth, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleI contacted Chancellors for an apartment in Aylesbury. The support has been amazing, the lettings Negotiator Patrycja has been a gem! She’s very polite, consistent and understanding. I definitely recommend.
Thank you for leaving us this great review Paula, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
4/5
GoogleSophie (Senior sales negotiator) has been helpful from the search of a property to the completion.
Thank you for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
5/5
GoogleExcellent experience finding a flat, Lillie was brilliant and responsive. No issues, highly recommend.
Thank you Lewis for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotJordan you are a star
We truly appreciate you sharing your positive experience. We are delighted to hear that the process of selling and buying your home was so productive and seamless. We are glad our professional and friendly approach worked well for you.
1/5
TrustpilotReally poor rental service
Really poor. Very difficult to deal with. We had to wait for their commercial team to confirm receipt of funds. Really poor.
5/5
TrustpilotI was really well looked after by…
I was really well looked after by Shannon Corrigan & Chris Appelboom!
We appreciate you sharing your positive experience! We're so glad to hear that you were well looked after and that you felt the team was professional, communicative, and understood your needs. Thank you for your recommendation!
1/5
GooglePlease don't take letting properties from these people. They will rip you off after you vacate from the property saying it is not clean. … More
Thank you for bringing this to our attention potu, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
5/5
GoogleThey were very attentive and tried to find properties as much as possible. Special thanks to Patricija(sorry if the spellings are incorrect) was extremely helpful with James. Thanks again..
Thank you for leaving us this great review Yursa, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
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