Brown & Merry Chesham reviews in Buckinghamshire

★★★★★ 5/5

Google

Shoaib and Zak provide an excellent lettings service. They are professional, proactive, and friendly, and have consistently demonstrated genuine care and consideration for both me as the landlord and my tenants. Brown & Merry did an outstanding job in helping us secure a high-quality tenant for our property in Amersham. Their responsiveness, dedication, and professionalism have been exemplary. Based on this experience, I would confidently recommend Brown & Merry.

Dhemanttkumar · 11 January 2026

★★★★★ 1/5

Trustpilot

Apathetic and over promise

Went with them as they offered a 1 month contract and the salesman was very convincing. Put our house on the market for too high a price, even though we asked them to go in closer to all the other valuations we had. Photos were not great and neither was the brochure. Had a some interest and a few viewings, but not once did they negotiate and get an offer. Stuck with them for 1 month and then went with another agent. They were much more professional and hungry for the sale. We sold within 3 days, and are moving in the next week :)

Laurence · 31 March 2025

★★★★★ 5/5

Google

Anthony is the best! We’re looking to purchase in Chesham and have done a few viewings with Anthony, who has always been friendly, punctual, knowledgeable, patient and a visionary with lots of great ideas and suggestions (if you’re looking to revamp the space). He comes with valuable experience, which sets him apart from other agents who we’ve worked with in the past. Truly wish we could do all our viewings with Anthony.

Rebecca · 28 February 2024

★★★★★ 5/5

Google

Anthony is the best! We’re looking to purchase in Chesham and have done a few viewings with Anthony, who has always been friendly, punctual, knowledgeable, patient and a visionary with lots of great ideas and suggestions (if you’re looking to revamp the space). He comes with valuable experience, which sets him apart from other agents who we’ve worked with in the past. Truly wish we could do all our viewings with Anthony.

Rebecca · 23 February 2024

★★★★★ 5/5

Google

Excellent service from an established estate agent helped by Evie Miller, a brilliant assistant who was extremely helpful, professional and knowledgeable about the property.

Jeffrey · 9 November 2025

★★★★★ 5/5

Trustpilot

Brown&Merry Sale

I recently sold my property in Berkhamsted and my estate agent Brown&Merry were extremely professional and highly efficient. Special mention to Lucy who oversaw our listing and made the whole experience smooth sailing and a pleasure to work with. I can highly recommend Brown&Merry and would definitely use them again in the future.

Marc · 25 November 2025

★★★★★ 5/5

Google

Anthony, Evie & Anita were amazing supporting us through buying our next home here in Chesham. They helped us to sell our house at a great price, quickly, and negotiate with our onward purchase - securing us flexibility where we needed it. A brill team, thanks again all at B&M Chesham! G&H

Greg · 20 November 2024

★★★★★ 5/5

Google

Shoaib Miah and the team in the Chesham office have made renting our property an easy process from start to finish.

Jon · 9 November 2025

★★★★★ 5/5

Google

Huge thanks to Shoaib and Lucy for helping secure the rental in Chesham. He has great local knowledge and the communications were handled professionally and efficiently. Thank You!

Billy · 25 August 2025

★★★★★ 5/5

Google

A big thank you to Brown and Merry Chesham, Especially Lucy who kept us informed every step of the way. Would thoroughly recommend.

Amanda · 11 October 2025

★★★★★ 5/5

Google

I have just completed a house move and Jake from Brown and Merry Chesham was really great. His promptness eased the challenging process. i would pay particular praise on the clarity of his communications - always available for finer detail conversations - the pre and post lease services are excellent - I would not hesitate to use Jake and Brown and Merry again and would highly recommend them

Daniel · 30 November 2023

★★★★★ 5/5

Google

Zak was incredibly helpful, polite and professional.

Maddy · 11 February 2026

★★★★★ 5/5

Google

We had a few viewing with Anthony around Chesham area as we're looking for a family home currently so far nothing has come across what we’re looking for. Anthony has been really helpful and very friendly, he's genuinely eager to help whenever needed quick to reply/act and also just an all round good guy to deal with.

Saadia · 28 May 2024

★★★★★ 5/5

Google

Great experience with Brown & Merry. Lucy & Shoaib were excellent, friendly and professional throughout. We're very happy in our new home.

Emma · 25 August 2025

★★★★★ 5/5

Google

The whole process of finding a tenant was excellent from start to finish. Shoaib and Lucy were very helpful throughout. Very pleased with the service.

J · 15 July 2025

★★★★★ 1/5

Trustpilot

Massively inflated estimate and other tricks

Massively inflated estimate that they wanted to "review" after 2 weeks into the listing, once the 6 months sole agency kicked in. The long list of ready buyers' contact details that the agent showed in the estimation meeting never trickled down to their list of introduced persons, so beware of that tactic too and don't waste your time with them.

Tony · 27 July 2026

★★★★★ 1/5

Trustpilot

Arranged a valuation of a rental…

Arranged a valuation of a rental property I am looking to sell in Bletchley for 2pm on 22/06/26 with Peter Flanders who didn’t show up and got zero response from the message I left with the office. Only communication was from an agent in the office who told me he had people interested in a house like mine…..amazing because they didn’t view it.

Anon · 2 July 2026

★★★★★ 5/5

Google

Massive thank you to Lucy and Shoaib! Found a flat to rent, viewed it and in a week I was able to move in to my new home. They've been so helpful and friendly throughout the whole process. Highly recommend :)

Noelle · 27 November 2024

★★★★★ 1/5

Trustpilot

WATFORD. Abysmal communication and lack of…

Abysmal communication and lack of professionalism left me homeless (with a 5-year-old!!) After initially finding an ideal property and move in date. And despite repeated pressure for me to get my paperwork finalised for the property, they then failed to ensure the previous tenant vacated by the confirmed move-in date. This left myself and, more importantly, my 5-year-old daughter homeless -they were aware I would be left in this situation if not in the property upon the agreed date. Throughout the ordeal, communication has been nonexistent. Calls are constantly ignored, passed around, updates were nonexistent, and the team, especially Megan, was condescending and dismissive. Although claiming behind the scenes she is tirelessly trying to find a resolution for me. I later found out, although my proposed move was on a Monday, the tenant wasn’t made aware of the implications caused until midweek. The holding deposit process was a mess -rushed, lacking a receipt even though requested numerous times, by multiple staff members. Then a lengthy refund process of 3-5 days, even given the situation they left me in, causing further financial strain. The only “support” offered was storing my daughter’s bed (which arrived at the property I was meant to be living in!) -completely useless and almost comical, given the location of the estate agents and that I have current ligament damage and am in a boot, so would be unable to manage this. Since returning my deposit and getting me out of their hair, Brown and Merry have provided no updates on the property, checked in, nor assisted once in finding alternative properties. Megan just constantly claims she is on visits or annual leave. This experience was beyond stressful and left us vulnerable. A complete lack of communication, professionalism and overall disregard for any well-being make them an agency to avoid at ALL costs.

Miss · 19 July 2024

★★★★★ 5/5

Google

Loryn recently let my property for me, after meeting with several agents I felt confident in her hands, she found me a great new tenant quickly, organising work to be done during the time it was on the market so I didn’t have long with it empty! Thanks to Loryn and the whole team for all their help!

Alex · 26 October 2023

★★★★★ 5/5

Google

We recently rented our flat through Brown and Merry. Shoaib Miah was excellent at marketing the property getting us five viewings in the first week resulting in three offers. He was efficient, helpful and very proactive during the renting process giving us all the information we asked for. Will definitely work with him and Lucy at Brown and Merry again.

Dee · 19 March 2025

★★★★★ 5/5

Google

Having arrived in a country where we know no one and nothing about how things work, feeling lost and even afraid most of the times, stepping through the door of the Brown & Merry Chesham Office was one of the luckiest moments of my life. The whole team was very friendly and comforting, especially Alba and Charmaine went out of their ways to show me a lot of good properties. I feel like this is the beginning of a long-lasting relationship.

Salih · 26 October 2020

★★★★★ 5/5

Google

I had the pleasure of working with shoaib & his team and I couldn’t be more impressed with the level of service we received! From start to finish, they were professional, attentive, and truly went above and beyond to meet our needs. Every interaction was friendly and helpful, and they made sure no detail was overlooked. It’s clear that customer satisfaction is their top priority. Highly recommend their services to anyone looking for top service and a positive experience!

Anjeum · 24 December 2024

★★★★★ 5/5

Google

I certainly recommend Brown and Merry. Josh in the Chesham office is very professional and helpful.

Sarah · 11 August 2026