Trusted Agent profile · Buckinghamshire

Brown & Merry Chesham reviews in Buckinghamshire

4.3

★★★★★ Great

398 reviews across 3 platforms

3 Market Square, Chesham, HP5 1HG, Buckinghamshire, HP5 1HG

Brown & Merry's office in Buckinghamshire, at 3 Market Square, is rated 4.3 out of 5 across 398 reviews on three platforms, including 264 Google reviews rated 4.8.

Google logo

4.8 / 5

264

Reviews on Google

This office

Yell logo

5.0 / 5

2

Reviews on Yell

Business-wide

Trustpilot logo

132

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.

5/5

Google

From the start Ethan has been amazing. From the moment we met him nothing has been to much trouble. He has been easy to contact and even after our mortgage has been sorted he has been helpful in making sure our sale and purchase is going smoothly and chasing the relevant people for us. Would deffinatly recommend.

Natalie · 3 October 2025

Agent replied · 17 October 2025

Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Brown & Merry in Chesham have been excellent during the sale of my property. The whole team have been great and, in particular, my main contact Anthony Davison-Hoult has been brilliant. My sale has not been an easy one and Anthony has been supportive, hard working and determined throughout to secure me a sale. Anthony also advised me and liaised with other agents regarding some potential purchases in order to make my move as easy as possible. I 100% recommend Brown & Merry as the estate agent to go to in Chesham.

Anna · 3 January 2025

Agent replied · 9 January 2025

Thank you for your glowing 5* review Anna. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.

5/5

Google

I had an excellent experience with Shoaib and Lucy at Brown & Merry estate agents in Chesham. Their customer service was outstanding! They were incredibly professional, attentive, and proactive in helping me with my property search. Shoaib and Lucy went above and beyond to ensure I felt supported throughout the process, offering great advice and promptly addressing all my queries. Thanks to their efforts, finding the right property was a seamless and enjoyable experience. I highly recommend their services to anyone looking for dedicated and friendly estate agents.

Rachael · 24 December 2024

Agent replied · 27 December 2024

Hello Rachael, thank you so much for your wonderful 5* review! I'm thrilled to hear that you had an excellent experience with Shoaib and myself at Brown & Merry in Chesham. We strive to provide outstanding customer service, and it's fantastic to know that we could make your property search seamless and enjoyable. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

Shoaib and Zak were excellent and professional in letting my flat. An offer was received quickly and the transaction was smooth. I am very happy with the tenant they found as well.

Hugh · 11 April 2026

Agent replied · 11 October 2026

Thank you so much for your kind words! We're thrilled that Shoaib and Zak were able to provide excellent and professional service in letting your flat. We're also glad to hear that you're happy with the tenant they found. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I had a great experience viewing with Zak. They were professional, understanding and willing to help me find something that matched my needs exactly. I would recommend Zak if you’re looking to rent in Chesham!

George · 11 March 2026

Agent replied · 11 October 2026

Thank you so much for your kind words! We are thrilled to hear that Zak provided you with a great viewing experience and helped you find exactly what you needed. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

I met Josh for my viewing, a highly attentive and well articulate young man. The viewing was thorough and all question, and questions I hadn't thought of, were answered. Very professional, and with the change of laws within renting recently, a very ethical young man representing this company. We need more Josh's in this sector!

David · 11 September 2026

Agent replied · 11 October 2026

Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

I recently met Ruby from Brown & Merry at a viewing and wanted to say how impressed I was. Out of all the estate agents I’ve dealt with over the last few months, she stood out as one of the best. She was professional, polite, knowledgeable, and genuinely engaged throughout the viewing. It was really refreshing to meet someone who clearly enjoys and takes pride in their job

Louise · 11 June 2026

Agent replied · 11 October 2026

Thank you so much for your kind words about Ruby! We're thrilled to hear that she made a lasting impression on you with her professionalism, knowledge, and enthusiasm. We take great pride in our team and it's wonderful to know that our efforts are recognized by our valued customers. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Had anappointment for a viewing today with brown and merry chesham and we had zak who was an outstanding sales person, he was extremely knowledgeable about the property very calm collected and very professional in his job he deserves much credit for his work and his time with us was a very comfortable experience and we are more than happy to work with him in our findings for a property in the future. His communication with us and the landlord was brilliant very well done thank you zak.

Darren · 11 March 2026

Agent replied · 11 October 2026

Thank you for sharing your positive experience with Brown & Merry Chesham and Zak! We are proud to have such a knowledgeable and professional salesperson on our team. Zak truly goes above and beyond for our customers and we are grateful to have him on our team. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Brown and Merry Estate Agents have made the sale of our property easy going and hassle free. All the staff have been so helpful but we would like to thank Anita in particular for her care and consideration during the whole process and an extra big than you to Evie for sorting out our oversight on the last day.

Larry · 6 June 2025

Agent replied · 11 October 2026

Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

I had an excellent experience working with Zak during the house rental process from Brown and Merry Estate Agents From start to finish, Zak has always been professional, responsive, and genuinely helpful. Every question I had was answered clearly and promptly, and made what could have been a stressful process feel smooth and straightforward. Would highly recommend him to anyone looking to rent a home.

Alice · 11 June 2026

Agent replied · 11 October 2026

Thank you for your kind words! We're thrilled to hear that Zak provided exceptional service throughout your rental process. Our team at Brown and Merry prides ourselves on professionalism, responsiveness, and genuine helpfulness. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Really nice Estate agent in Chesham. So far very happy with their support particularly Ruby. She is one of the best!!!

Mohammed · 11 May 2026

Agent replied · 11 October 2026

Thank you so much for your positive feedback! We are thrilled to hear that you are happy with our estate agent services, especially with the support from Ruby. We will make sure to pass along your kind words to her. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Never looked back on our decision to list our house with Brown&Merry Chesham. The team has gone above and beyond ever since, with a special thank you to Anthony, squeezing in viewings to accommodate everyone's needs, and really taking the time to show our property to potential buyers, whilst at the same time having a pro-active outlook on finding our next dream home! The team is also very responsive and supportive in general!

Priscilla · 4 November 2024

Agent replied · 11 November 2024

Hello Priscilla, Thank you so much for your wonderful 5* review! We're thrilled to hear that Anthony and the team have exceeded your expectations and made your experience with Brown & Merry Chesham so positive. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

Just purchased a house through B&M, the whole process has been very smooth. Anita was always prompt at replying to our endless queries (first time buyers!) and was great at making sure all communication between the seller and us was seamless. Happy to have worked with them, and hopefully again in the future!

Naomi · 24 June 2025

Agent replied · 22 September 2025

Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

I spoke to Anthony regarding a house I wanted to view and he was incredibly warm and welcoming and put me at ease as this is my first home purchase. At the viewing, he gave me time to take everything in before chatting about ideas and little secret things the house holds that I wouldn’t have found on a first viewing. He explained things about the boiler, why things were the way they are, the history of the area etc. I am very much looking forward to the 2nd viewing 🙏🏼 thank you

Lisa · 28 May 2024

Agent replied · 25 October 2024

Thank you for leaving us your superb 5* review Lisa Thyer-jones. Best wishes, Lucy, Customer Relations.

5/5

Google

Went into the Chesham branch earlier today to discuss the options of either renting or selling my property, I was initially met by Loryn who was extremely knowledgeable and helpful and gave me several informative tips for when it comes to renting. I then spoke to John who guided me through the sales process and gave me detailed insights into the local market. Having gone into a couple of local offices over the last few days I must say this was bay far the most welcoming and knowledgeable and I will definitely be in touch when I come to make my move. Thanks again. Russell

Russell · 28 April 2024

Agent replied · 25 October 2024

Russell Cox thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

We rented a two-bedroom flat in Chesham through Brown & Merry and were very pleased with the service. Shoaib and Lucy were both professional, responsive, and easy to communicate with throughout the process. Everything was handled efficiently, and their support made the rental experience smooth and stress-free.

Camelia · 2 August 2025

Agent replied · 17 October 2025

Thank you for your kind words! We are thrilled to hear that you had a positive experience with Shoaib and Lucy at Brown & Merry. We strive to provide professional and responsive service to make the rental process stress-free for our clients. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We recently rented out our house with Brown & Merry. Shoaib and Zak were amazing. The letting process was seamless. Couldn’t recommend enough!

Rose · 11 March 2026

Agent replied · 11 October 2026

"Thank you for choosing Brown & Merry for your rental needs! We are thrilled to hear that Shoaib and Zak provided a seamless experience. It's our pleasure to assist you and we truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Fantastic experience using Brown and Merry for Lettings. Josh Halliday gave my family a 5 star rating service. He listened to our criteria, kept me informed when new properties became available. We are really pleased with the property we found through Josh. I would highly recommend Brown and Merry.

Emily · 11 August 2026

Agent replied · 11 October 2026

Thank you so much for your kind words! Our team at Brown and Merry is always committed to offering top-notch service and we are thrilled to hear that Josh provided a 5-star experience. We are delighted to have helped you find your dream property and appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Fantastic service

Well what can we say, very impressed, friendly & professional and sold our house within only a few days! Would 100% recommend them. Many thanks to Amir & the team.

T · 21 August 2026

5/5

Trustpilot

We bought through Brown and Merry-…

We bought through Brown and Merry- longest house purchase timeframe ever (19 months) due to broken chains and other issues. Brown and Merry were highly professional and supportive throughout the challenging process. Edward was encouraging and helpful every time we spoke and kept in constant contact- even with congratulatory phone calls on exchange on contracts. The best high street estate agent I have worked with- and I’ve known a few.

Elizabeth · 4 October 2025

5/5

Google

We had such a smooth experience with Shoaib and Josh. Their approach to us was professional, friendly and very helpful with outstanding communication between all parties involved.Thank you for all your hard work both!

Fruzsina · 4 October 2026

Agent replied · 11 October 2026

Thank you for taking the time to leave us this great 5* review and your kind words. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Recently just completed on renting in Chesham. Jake was the agent that was supporting us in our search. From the moment we met him, he was professional, honest and transparent. Really refreshing to see and he has literally answered every question we have had. He also communicated effectively with the owners as the property was going through deep renovation. Jake made sure we were happy and answered any concerns we may have had. Lovey to see an approach that isn’t just “about getting a deal”. He made sure his approach was human and honest. This swayed us to keep working with him and to trust him… and he delivered!! Thanks once again.

Shakey · 26 October 2023

Agent replied · 25 October 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

I have only excellent feedback to give to Brown and Merry. Particularly, call out to Thomas, Anita and Evie for their support over the last few months in executing the home purchase. Thomas, you made the purchase a joy and I really appreciate your professionalism, support and attention you gave this to get it over the line just before the stamp duty rise. Your swift communication was critical in getting the deal done. Absolutely would recommend the team for buyers. Keep up the good work!

Newaj · 11 October 2025

Agent replied · 11 October 2026

Hello Newaj, Thank you so much for your excellent 5* review! We're thrilled to hear about your positive experience with Thomas, Anita, and Evie during your home purchase. Your kind words and recommendation mean a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

A fabulous experience with Brown and Merry in Chesham. Evie was extremely knowledgeable and helpful to us about the market when viewing houses. She went above and beyond in answering all of our questions we had. I am very happy I chose this branch and would recommend to anyone else looking. Thank you so much Evie!

Amber · 21 December 2024

Agent replied · 27 December 2024

Many thanks Amber for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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