Brown & Merry Chesham reviews

★★★★★ 5/5

Google

I had the pleasure of working with Brown and Merry Estate Agents, and I must say that my experience was exceptional. Jake displayed a high level of professionalism by providing clear and concise explanations. I appreciate his punctuality, willingness to assist, and commitment to ensuring that future tenants will be completely satisfied with their choice!! I must say, the service I received was exceptional, without a doubt deserving of a 5-star rating. I highly recommend it to anyone seeking top-notch assistance!

Constantine · 28 February 2024

★★★★★ 5/5

Trustpilot

Zak Parkinson from the Watford branch…

Zak Parkinson from the Watford branch was excellent, he was super responsive, helpful and insightful when helping us with our urgent letting situation. Although we didn’t land up taking the property he maintained professional throughput.

Keryth · 20 July 2026

★★★★★ 5/5

Google

Lucy and Shoaib have been amazing. They helped us a lot. I think I gave them 100 calls and they always were happy to help. Some of the best people you can have in your team! They deserve a salary increase haha 😅. Thank you 🙏 …

Ana · 22 June 2025

★★★★★ 1/5

Google

The energy in the branch is a little unwelcoming …… not a possible vibe . I was told incorrect information about being able to get a mortgage on unity builds, by the senior sales negotiator and manager of the branch. Incredible that they both were confident that it’s possible to get a 5% deposit mortgage as brown and Merry are part owned by skipton building society and they do these mortgages However , I was just told the complete opposite by another member of their team in the office via email when I specifically followed up. I’d say trust your own judgment when choosing your estate or letting agents when it comes to buying or selling … hope it helps

Richard · 29 January 2024

★★★★★ 5/5

Google

Selling a house for the first time, and particularly as I was doing it under a Lasting Power of Attorney and don't live locally, was a daunting prospect. The initial appointment with James Beasant was the best we had by a mile and there was no doubt about choosing Brown & Merry. The sale got quite messy due to problems on the buyers' side, but James and his team persisted, in tandem with our solicitor, and got it over the line at full asking price. I can't thank them enough.

Judith · 26 October 2022

★★★★★ 5/5

Google

I am in the process of applying for a mortgage with Beth as my mortgage adviser. The process has been very smooth from initial meeting for the agreement in principle to sending off the mortgage application. Beth is very knowledgeable and easy to contact to book in an appointment with and has made the process very easy for someone as lazy as I am. I would definitely use Beth again in the future and would also recommend to others.

Ben · 26 October 2022

★★★★★ 5/5

Google

Anita, Tom and Evie gave attentive, friendly and patient service during a very stressful time. They were proactive and helpful, and I would happily recommend them again!

Rodney · 11 December 2025

★★★★★ 5/5

Trustpilot

Professional, efficient and friendly service

Really happy with the service from the team at the Chesham branch. Sale team were highly professional and we were always kept up to date with viewings and feedback. Brown and Merry secured the price we hoped to achieve and all the team were excellent from start to finish.

Howard · 5 March 2026

★★★★★ 5/5

Google

Brown & Merry have been fantastic through the whole process of selling our house, from valuation right through to completion. Special mention must go to Charmaine Vivian who worked tirelessly- from marketing the property to negotiating with our buyer to liaising with solicitors. Charmaine's professionalism, organisation and tenacity kept the whole thing moving forwards, and her kindness and support kept us sane in the process. Can't recommend Brown & Merry, and in particular Charmaine highly enough. Thankyou.

Helen · 26 October 2022

★★★★★ 5/5

Trustpilot

Hemel branch Elliot Mortimer was so…

Hemel branch Elliot Mortimer was so helpful and on the ball and our move went all great thanks to his hard work and help thank you Elliot !

Chloe · 29 May 2025

★★★★★ 5/5

Google

Would like to Thank James from Chesham branch for helping me out with the Mortgage. Came across him by complete accident and having other brokers before with different deals but he has stood out by a country mile. He was really on it, no hanging about and the deal was the best I could find. He has helped me with the estate agents and solicitors which made the process a lot less stressful. Thanks again!

Patryk · 26 October 2022

★★★★★ 1/5

Trustpilot

Brazen & Uncooth

I just received call from them regarding my property that is on the market, the "young adult" that called me told me my photos are terrible and the marketing is really bad. when asked why, there of course, wasn't much of an answer. I just find this totally brazen and un-cooth to put down small independent agencies with no substance behind your claims that "your marketing is better" when it quite frankly, is definitely not. I purchased my property through Brown and Merry 5 years ago so they have my details on file. When I bought it they had done several price reductions and the agent lied to me about the parking, so thanks, Even if I were to swap agents, it would not be to you.

Laura · 14 March 2025

★★★★★ 5/5

Google

Shoaib Miah and Lucy Jamieson provided an outstanding service for me. My property was only vacant for a few weeks and everything was taken care of quickly and efficiently.

John · 11 October 2025

★★★★★ 5/5

Google

It was a bit of a rocky road letting my property with tenants pulling out a few days before they were due to move in, but Amour handled the whole situation professionally, calmly and with a great sense of humour and almost immediately found another tenant who has now moved in. I have been very impressed by the professional service Amour and the team provided and will definitely use Brown and Merry again.

Anne · 26 October 2022

★★★★★ 1/5

Trustpilot

Brown and Merry - poor management service

Brown and Merry (Stony Stratford branch) were paid to manage my first property-to-let and they have failed miserably in the first two years already. The initial check-in report by their third party initially seemed okay but, it was lacking thoroughness, and the check-out report was far from accurate, costing me a potential deposit re-claim due to omissions within the reports. Despite the fact that I highlighted issues /concerns with the check out report at the time, Brown and Merry have continued to fail to address the issues. Whilst one staff member deals with the check in report, a different member is responsible for the check out.. and whilst the latter impacts the next check in report, the staff don’t seem to talk to each other or see how one person’s lack of input affects the other and both have shown lack of care in addressing the matter that’s ended up costing me financially. According to Alex Read, the inventory check list must’ve been okay “ because it was carried out by a third party” so she refused to even look into my concerns, whilst Sarah Richardson has failed to reply to any of my emails for 3 months. And whoever did the house inspections must have a filthy standard of living as they didn’t notice the mould in every room of the house.. result of the poor maintenance by the tenants, which Brown and Merry’s third party also failed to comment on in their reports. They also failed to comment /address the tenants on the items stolen so I’m contemplating putting in a police report against my former tenants… Also, Alex Read at Brown and Merry advised my new tenant that she would be free to redecorate my house as she pleased, which Alex advised without checking boundaries from me first as I had not given permissions for any change. There’s a whole list of issues with these estate agents - the above doesn’t even touch the surface ..

Emma · 6 March 2025

★★★★★ 5/5

Google

James and the team at the Chesham branch have been absolutely amazing throughout the sale of my mum's house. Being elderly, it could have been a very difficult process for herespecially during C-19 times, but they went above and beyond any expectations. There were regular emails and phone calls to keep us up to date and make sure we were doing ok, they responded swiftly to any communication and were extremely patient and friendly throughout. A thank you doesn't stress enough how extremely greatful we are for all their hard work, support and kindness. Huge thanks to them all!!PositiveResponsiveness, Quality, Professionalism, Value

Rebecca · 26 October 2021

★★★★★ 5/5

Google

Getting mortgage advice from Beth Stanbridge was a real pleasure. Beth is very professional as well as being warm with a good sense of humour. With Covid-19 restrictions, our conversation was over the phone while Beth shared her screen. This made the whole process very transparent and Beth guided me through it in a clear, accessible way. It was great customer service and left me with a very positive impression of Brown and Merry. Based on my experience with Beth, I would definitely recommend saying yes when you get offered the opportunity to use their mortgage service.PositiveResponsiveness, Quality, Professionalism

John · 26 October 2021

★★★★★ 5/5

Google

Brown and Merry have been so helpful, particularly our mortgage advisor, Beth Stanbridge. After shopping around it was no question, she was the most on the ball mortgage advisor we spoke to, and so we chose to go with her, and we haven't looked back! Especially as a first time buyer, we felt a bit like we didn't know what we were doing, but any questions we've had Beth has been able to answer clearly and quickly for us, and I have felt as if we've been in safe hands throughout. She is an asset to Brown and Merry and I am just thankful we came across Brown and Merry and Beth when we did! Couldn't recommend more.PositiveResponsiveness, Quality, Professionalism

Betsi · 26 October 2021

★★★★★ 1/5

Google

Unprofessional and waste of time. Called to book a viewing on a property, the agent talked us into getting a meeting with their mortgage advisor, Apurva Patel. Booked 2 meeting with him, both of them attended. He promised to send over DIP, properties that matched our criteria etc. At the end, after several email and calls...No DIP and no properties. Waste of time. Avoid to do business with Apurva.

Alex · 29 March 2024

★★★★★ 1/5

Trustpilot

Absolute mess of a company

Absolute mess of a company ! Tried to view a house - they said they didn’t have the keys and would phone back when they had them . Never phoned back and although we repeatedly asked for an update was told nothing . House was then sold without any communication with us . When I eventually spoke to the branch manager he was very rude and abrupt and continually talked over me . Think twice about selling your house with them as this seller could have possibly had a higher offer !!

Sandra · 19 August 2021

★★★★★ 5/5

Google

Great service and very helpful staff. Loryn was great at communication all throughout the process. Would recommend to all.

Natasha · 23 February 2024

★★★★★ 5/5

Google

During our house move process, we encountered a lot of stumbling blocks and pushbacks and particularly as first time buyers we required some guidance through the process. Brown & Merry (and particularly James) were outstanding at dealing with our queries, our frustrations and our concerns as quickly as possible with a genuine understanding of how best to help us and keep us informed. Without James the process may still be ongoing now! Thank you so much!

Rachel · 26 October 2021

★★★★★ 5/5

Google

Renting with Brown and Merry was one of the easiest moves I’ve had, largely down to my excellent experience with lettings agent, Amour. Diligent and professional in all aspects, Amour was great at communicating and really accommodating to my subjective circumstances. Going above and beyond to secure me the perfect property (in my limited time frame) whilst ensuring both mine and the landlords requirements/needs were met. Having met with numerous estate agents from other companies, Amour from Brown and Merry was by far the most professional and knowledgeable in his field, taking the time to listen to my wants, and providing carefully selected (and realistic) options/advice based on that. I would highly recommend!PositiveResponsiveness, Quality, Professionalism

Jamie · 26 October 2020

★★★★★ 5/5

Google

Very good communication and very professional, dealt with Anthony (Chesham) who was amazing, and went out of his way! Deff recommend 👍🏼 …

Gemma · 26 October 2023