Trusted Agent profile · Chesham
★★★★★
398 reviews across 3 platforms
3 Market Square, Chesham, HP5 1HG, HP5 1HG
Part of Brown & Merry, see every office.
Brown & Merry's office in Chesham, at 3 Market Square, is rated 4.3 out of 5 across 398 reviews on three platforms, including 264 Google reviews rated 4.8.
Every review we hold for the Chesham office, from every platform, shown as written. First names only.
5/5
GoogleFantastic company,would absolutely recommend anybody wanting to rent their property to use them. A huge thank you to Alba Alia and Amour who has been fantastic and kept me updated on a regular basis throughout renting both of my propertIes. They always answered or returned my calls. Although I was out of the country through out the rental process. Alba and her team made sure all went smoothly.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI am looking at a quite specific range of properties within Chesham and I am quite demanding! I dealt with Charmaine via the phone and we identified a few properties, I then cancelled two from my list but Charmaine, undeterred, found another property for me to see. Unfortunately neither property suited my requirements. I spoke with her subsequently and Charmaine remains determined to help, a true professional - thank you!PositiveProfessionalism
5/5
GoogleFrom my initial contact with Anthony at the Chesham branch he was efficient, friendly and professional. He always returned my calls and kept me fully informed as to how things were progressing. Highly recommend.
Thank you Rebecca for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleJames was our super hero mortgage advisor. We had no clue what we were doing and he helped with every stupid question and step of the way. Despite a few hiccups, it was an incredibly smooth purchase journey. Thank you 🙏 (Tommy & Lorena) …
5/5
GoogleLoryn and Jake at Brown and Merry estate Agents in Chesham are one of the most professional letting agents we have come across. Their attitude and consideration was outstanding. The way they helped us through the delays we experienced in getting the property ready for our new tenants was very professional and we would recommend them to any would be landlords
Thank you for your excellent 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleTom (Branch manager) came out to see me for a valuation recently and was incredibly knowledgable and professional, I was super impressed! I will be sure to use Brown & Merry when we're ready to sell soon.
Hello Emma, thank you so much for your wonderful 5* review! We're thrilled to hear that Tom impressed you with his knowledge and professionalism during the valuation. We look forward to assisting you when you're ready to sell. Best regards, Lucy, Customer Relations Team
5/5
Trustpiloti registered with brown and merry over…
i registered with brown and merry over a year ago and i am more than satisfied with the service i have received from them , the examples are to follow , the agent who was allocated to evaluate and place my property on the market went the extra mile to support me through that process , he was very understanding when i told him how dissatisfied i was with the very poor service i received from the tour operates Leger after i had returned home from a Christmas and new break . Brown and merry also allocated a solicitor juno who they are partnered with to deal with the legal side of my property sale which saved me all the hassle of finding my own independent solicitor online which would have been very challenging for me because i have a condition which effects my communication and sensory processing skills . I visit the watford branch of brown and merry where i am based every Wednesday afternoon to have a one to one session with my agent who A helps me convey essential information to Juno online , ie the date my boiler was serviced , the location of my water metre , the date of a fire safety check took place , and the i needed to officially declare the date's i had essential services carried out on my property . There are several branches of brown and merry in Glasgow entitled Alan and Harris where i am intending to relocate to who will help find a future property for me , meanwhile my agent browses through all the one bedroom flat property's in west end area of Glasgow with me online to save me the hassle of doing a property search all on my a task which i have no previous experience in , My agent has also taken a lot of time and effort to locate a removal firm in Glasgow called Pickfords who will both store my furniture during the transient period and move it to my address . i have not been required to do anything regarding the sale of my old property and purchasing a new one on my own volition thanks to the marvellous work of Brown and Merry !!they are miricel workers and life savers ,,!! they have even arranged to book me into a hotel during the transition period while my rented accommodation is being sorted out . so i give brown and merry an A double a starred and they definitely deserve a ten out of ten .
5/5
GoogleLoryn was knowledgeable on all letting’s questions
Many thanks for your excellent 5* review Kyle! Best wishes, Lucy, Customer Relations.
5/5
GoogleBrown and merry have a total gem in jake from the rentals dept. What a refreshing change to deal with an empathic human that is not only able to listen but to action and do it all with professionalism and class. He will go far and so will brown and merrys reputation because of him. Cannot recommend him highly enough.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleA very friendly and proactive Estate Agency. We dealt mainly with Sean and Ben. When we first dealt with Ben, we found him to be very informative and transparent and helped us through the process as much as possible. We then dealt with Sean thereafter and he was always accessible to speak to and kept us updated every step of the way. Would highly recommend this Estate Agency for their professionalism and conduct!
5/5
GoogleWe had an amazing experience when renting a property. Amour was amazing and supportive during the process even in this uncertain period. He was very helpful and understanding, and replied to our queries very promptly. Thank you so much once again for all your help in finding our house! I would without any hesitation recommend Amour and his company as Agent for your next move.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotWhen a property management company…
When a property management company can’t communicate internally, everyone suffers, landlords, tenants, and the property itself. The incompetence I’ve just experienced is unbelievable. Avoid agencies that can’t even coordinate with their own teams. And not even an apology! -5 stars!
5/5
GoogleBrown and Merry come highly recommended for all Sales and Lettings. Megan Avery is very professional, she has made my life totally stress free with the letting and then the sale of my property. 5 Stars and more.
Hello Kelly, thank you so much for posting a lovely review about Megan and the team here at Brown and Merry Chesham, we really appreciate it!
5/5
GoogleReally great experience and super helpful. Especially as we were first time buyers. Anthony, Evie and Anita gave us all the time and their experience to help is buy our first home. Thank you chesham branch.
Thank you for taking the time to share your experience and for your wonderful 5* review Natalie! Kind regards, Lucy, Customer Relations.
5/5
GoogleAfter a delay in proceedings whilst waiting for probate (no fault of the agent) I received a call from John to introduce himself as the new branch manager, the service I received was first class. Thank you to both Anita & John for making a difficult process run smoothly.
Thank you for your glowing 5* review Louisa Blum. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExcellent service
Im a very impressed by Eliot at Merry and Brown estate agency. Eliot showed me a property this morning and was very professional and extremely understanding and couldn’t be more helpful. His professionalism was on top point! ☺️
5/5
Google5* for Christian Gray, friendly and helpful :)
Thank you for the 5-star review! We are thrilled to hear that Christian provided you with a friendly and helpful experience. We strive to provide excellent service to all of our customers. We appreciate your feedback and look forward to serving you in the future. :) Kind regards, Lucy, Customer Relations.
5/5
GoogleCouldn't be more delighted with the service from Brown and Merry Chesham from start to finish. Charmaine's enthusiasm towards our property drove an early sale and the whole team managed the after offer process with such professionalism. Perry and his team are superb and we could not recommend them more highly.
5/5
GoogleWorking with Beth Stanbridge to process my mortgage has been a real pleasure, she has been extremely helpful with getting my mortgage pushed through quickly and efficiently. I have had no trouble contacting Beth with any questions or queries, I will continue to recommend Beth to friends and family when looking for a mortgage adviser.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI used Ben as my Mortgage Broker for my first time purchase and couldn't fault him for a second. It's fair to say I hit nearly every obstacle during my purchase but Ben remained calm and wasn't fazed by any of it. I honestly don't think I'd have ever reached completion if I hadn't had his support throughout the process, I can't recommend him enough! Thanks Ben!
5/5
GoogleJust before Christmas me and my family moved to our new gorgious home thanks to Brown and Merry, particularly Megan in Lettings thank you very much for excellent service on the day of the move. Sean and his team also dealt with the sale of my house and provided great services, very professional , helpful and fast move. Thank you all guys Highly recommend Brown and Merry
5/5
GoogleI would like to say thank you to Liam at Brown and Merry Estate Agents in Chesham, for being so professional, kind and understanding. Liam is a true asset to the company. Even though I was experiencing challenges with a traffic on the day, Liam put me at ease even though he was under a very tight schedule already. Liam is a true professional. Very impressed.
1/5
GoogleAvoid at all costs. We have rented properties with estate agents before but never had a bad experience until Brown & Merry. They were extremely evasive and deceitful throughout the tenancy. Most importantly, they worked with the landlord in a direct and obvious attempt to cheat us out of our bond (worth over £1000). Fortunately we had extensive evidence of their dishonesty and won our dispute with them via the Tenancy Deposit Scheme. We received virtually the entire amount back, but this took many months and a great deal of time. Everything changes once you have signed on the dotted line with these people. Don't make the same mistake we made - stay away from Brown & Merry when looking at rentals in the area. We are in the process of reporting them to the appropriate authorities.
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to assess. Thank you again for your feedback. Best Regards
5/5
GoogleBrilliant Service, really helpful and a swift move into a new tenancy.
Thank you for taking the time to leave us this great 5* review Sara. Kind regards, Lucy, Customer Feedback and Support Team.
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