Brown & Merry Chesham reviews

★★★★★ 1/5

Trustpilot

Great Sales Pitch, Very Poor Execution

Chose to go with Brown & Merry after a great buying experience years ago. Unfortunately appears times have changed! The initial consultation regarding the sale of our property was excellent, but unfortunately the experience declined significantly after we signed the contract. The quality of the marketing materials was disappointing, with poor property images and an initial listing that lacked attention to detail. Throughout the contract, there was very little proactive communication, no meaningful updates on local market conditions or comparable listings, and we found ourselves suggesting all changes to the listing in an effort to generate more interest. Communication was consistently poor. Calls to the branch often went unanswered, promised callbacks rarely happened, and on the only viewing arranged, the agent arrived 10 minutes late. After deciding to terminate the contract, it took almost four days for the property listing to be removed despite repeated requests. Our frustration peaked when we were contacted by a debt recovery agency regarding payment for an EPC certificate. The original invoice had been filtered into our junk folder, yet despite nearly two months passing, Brown & Merry made no attempt to contact us directly with a reminder before escalating the matter. Overall, the experience fell well below our expectations. While the initial sales process was positive, the lack of communication, customer service, and proactive account management after signing the contract was extremely disappointing and ultimately led us to terminate our agreement and waste several months with no progress on our sale.

Anonymous · 1 July 2026

★★★★★ 5/5

Google

A fabulous experience with Brown and Merry in Chesham. Evie was extremely knowledgeable and helpful to us about the market when viewing houses. She went above and beyond in answering all of our questions we had. I am very happy I chose this branch and would recommend to anyone else looking. Thank you so much Evie!

Amber · 21 December 2024

★★★★★ 5/5

Google

Shoaib and Zak provide an excellent lettings service. They are professional, proactive, and friendly, and have consistently demonstrated genuine care and consideration for both me as the landlord and my tenants. Brown & Merry did an outstanding job in helping us secure a high-quality tenant for our property in Amersham. Their responsiveness, dedication, and professionalism have been exemplary. Based on this experience, I would confidently recommend Brown & Merry.

Dhemanttkumar · 11 January 2026

★★★★★ 1/5

Trustpilot

Apathetic and over promise

Went with them as they offered a 1 month contract and the salesman was very convincing. Put our house on the market for too high a price, even though we asked them to go in closer to all the other valuations we had. Photos were not great and neither was the brochure. Had a some interest and a few viewings, but not once did they negotiate and get an offer. Stuck with them for 1 month and then went with another agent. They were much more professional and hungry for the sale. We sold within 3 days, and are moving in the next week :)

Laurence · 31 March 2025

★★★★★ 5/5

Google

Anthony is the best! We’re looking to purchase in Chesham and have done a few viewings with Anthony, who has always been friendly, punctual, knowledgeable, patient and a visionary with lots of great ideas and suggestions (if you’re looking to revamp the space). He comes with valuable experience, which sets him apart from other agents who we’ve worked with in the past. Truly wish we could do all our viewings with Anthony.

Rebecca · 28 February 2024

★★★★★ 5/5

Google

Anthony is the best! We’re looking to purchase in Chesham and have done a few viewings with Anthony, who has always been friendly, punctual, knowledgeable, patient and a visionary with lots of great ideas and suggestions (if you’re looking to revamp the space). He comes with valuable experience, which sets him apart from other agents who we’ve worked with in the past. Truly wish we could do all our viewings with Anthony.

Rebecca · 23 February 2024

★★★★★ 5/5

Google

Excellent service from an established estate agent helped by Evie Miller, a brilliant assistant who was extremely helpful, professional and knowledgeable about the property.

Jeffrey · 9 November 2025

★★★★★ 5/5

Google

Anthony, Evie & Anita were amazing supporting us through buying our next home here in Chesham. They helped us to sell our house at a great price, quickly, and negotiate with our onward purchase - securing us flexibility where we needed it. A brill team, thanks again all at B&M Chesham! G&H

Greg · 20 November 2024

★★★★★ 5/5

Google

Shoaib Miah and the team in the Chesham office have made renting our property an easy process from start to finish.

Jon · 9 November 2025

★★★★★ 5/5

Google

Huge thanks to Shoaib and Lucy for helping secure the rental in Chesham. He has great local knowledge and the communications were handled professionally and efficiently. Thank You!

Billy · 25 August 2025

★★★★★ 5/5

Google

A big thank you to Brown and Merry Chesham, Especially Lucy who kept us informed every step of the way. Would thoroughly recommend.

Amanda · 11 October 2025

★★★★★ 5/5

Google

I have just completed a house move and Jake from Brown and Merry Chesham was really great. His promptness eased the challenging process. i would pay particular praise on the clarity of his communications - always available for finer detail conversations - the pre and post lease services are excellent - I would not hesitate to use Jake and Brown and Merry again and would highly recommend them

Daniel · 30 November 2023

★★★★★ 5/5

Google

Zak was incredibly helpful, polite and professional.

Maddy · 11 February 2026

★★★★★ 5/5

Google

We had a few viewing with Anthony around Chesham area as we're looking for a family home currently so far nothing has come across what we’re looking for. Anthony has been really helpful and very friendly, he's genuinely eager to help whenever needed quick to reply/act and also just an all round good guy to deal with.

Saadia · 28 May 2024

★★★★★ 5/5

Google

Great experience with Brown & Merry. Lucy & Shoaib were excellent, friendly and professional throughout. We're very happy in our new home.

Emma · 25 August 2025

★★★★★ 5/5

Google

The whole process of finding a tenant was excellent from start to finish. Shoaib and Lucy were very helpful throughout. Very pleased with the service.

J · 15 July 2025

★★★★★ 1/5

Trustpilot

Do not rent or buy from this company under any circumstances

Do not ever rent or buy from this company. They are the absolute worst of the worst We rented a property at the start of October and were told that we could rent the property for up to 10 years as the property was an investment for the landlords child. The previous tenant moved out the day before we picked up the keys so when we moved in, despite a so called cleaner being bought in we had moved in to a kitchen with greasy worktops and cupboards, handles in the kitchen that you could feel grease and gunk, burnt on food on trays in the oven, rubbish swept under the kitchen units, kickboards missing, holes in walls, cupboards leaning from the wall, cat poo and glass all through the garden, bathroom sink and bath plugs that were unusable and electrics that were faulty. The landlord was apparently a trained electrician but didn't realise that a flickering light switch in the kitchen was linked to a faulty mains electric input, something we only discovered when our electrics went and we had to call national grid to come and get our electrics sorted due to a faulty mains input. We were told that the weight of what we had put in cupboard is what pulled it off of the wall (kitchen units are supposed to support weight) yet the units were leaning when we moved in. We had a wooden back door that expanded after over 24 hours of rain and caused the expansion of joints, an issue that had previously been experienced due to screws and obvious glueing of joints but we got the blame by the landlord for slamming the door despite no evidence. We were asked numerous silly things by the landlord including storing all of our cleaning products on lower units despite having a 4 year old child that would have easy access to them but no care was given about this. Apparently the landlord requested this because it was the weight that apparently pulled the cupboard off of the wall which is absolutely ridiculous. Alex at the Stony Stratford branch doesn't give a cr*p and does anything to keep the landlord happy without a care in the world for the tennant and Poppy at the same branch is absolutely rude and will happily get into a full blown argument after putting the blame on you for situations that you have reported according to your contact. We have a neighbour that has bought a house through this company and experienced similar problems. DO NOT buy or rent through this company or their parent company Sequence unless you want to experience complete lack of care for the tenant or buyer and want to be blamed for everything. They take no responsibility, they backup the landlord and not the tenant and seem to not have a care in the world for anyone as long as they gat a sale or let. Steer well clear and go with someone else because this company are an absolute joke. We have never experienced a company so rude and with such a complete lack of care. If you ever deal with Poppy or Alex good luck to you. I really wish I could mention the landlords name but I can't but I will say the he likes to drive past and keep watch on you. Something I find a little bit weird. Do yourself a favour and avoid this company.

Karlandsarah · 1 March 2026

★★★★★ 1/5

Trustpilot

Massively inflated estimate and other tricks

Massively inflated estimate that they wanted to "review" after 2 weeks into the listing, once the 6 months sole agency kicked in. The long list of ready buyers' contact details that the agent showed in the estimation meeting never trickled down to their list of introduced persons, so beware of that tactic too and don't waste your time with them.

Tony · 27 July 2026

★★★★★ 1/5

Trustpilot

Arranged a valuation of a rental…

Arranged a valuation of a rental property I am looking to sell in Bletchley for 2pm on 22/06/26 with Peter Flanders who didn’t show up and got zero response from the message I left with the office. Only communication was from an agent in the office who told me he had people interested in a house like mine…..amazing because they didn’t view it.

Anon · 2 July 2026

★★★★★ 5/5

Google

Massive thank you to Lucy and Shoaib! Found a flat to rent, viewed it and in a week I was able to move in to my new home. They've been so helpful and friendly throughout the whole process. Highly recommend :)

Noelle · 27 November 2024

★★★★★ 1/5

Trustpilot

WATFORD. Abysmal communication and lack of…

Abysmal communication and lack of professionalism left me homeless (with a 5-year-old!!) After initially finding an ideal property and move in date. And despite repeated pressure for me to get my paperwork finalised for the property, they then failed to ensure the previous tenant vacated by the confirmed move-in date. This left myself and, more importantly, my 5-year-old daughter homeless -they were aware I would be left in this situation if not in the property upon the agreed date. Throughout the ordeal, communication has been nonexistent. Calls are constantly ignored, passed around, updates were nonexistent, and the team, especially Megan, was condescending and dismissive. Although claiming behind the scenes she is tirelessly trying to find a resolution for me. I later found out, although my proposed move was on a Monday, the tenant wasn’t made aware of the implications caused until midweek. The holding deposit process was a mess -rushed, lacking a receipt even though requested numerous times, by multiple staff members. Then a lengthy refund process of 3-5 days, even given the situation they left me in, causing further financial strain. The only “support” offered was storing my daughter’s bed (which arrived at the property I was meant to be living in!) -completely useless and almost comical, given the location of the estate agents and that I have current ligament damage and am in a boot, so would be unable to manage this. Since returning my deposit and getting me out of their hair, Brown and Merry have provided no updates on the property, checked in, nor assisted once in finding alternative properties. Megan just constantly claims she is on visits or annual leave. This experience was beyond stressful and left us vulnerable. A complete lack of communication, professionalism and overall disregard for any well-being make them an agency to avoid at ALL costs.

Miss · 19 July 2024

★★★★★ 5/5

Google

Loryn recently let my property for me, after meeting with several agents I felt confident in her hands, she found me a great new tenant quickly, organising work to be done during the time it was on the market so I didn’t have long with it empty! Thanks to Loryn and the whole team for all their help!

Alex · 26 October 2023

★★★★★ 5/5

Google

We recently rented our flat through Brown and Merry. Shoaib Miah was excellent at marketing the property getting us five viewings in the first week resulting in three offers. He was efficient, helpful and very proactive during the renting process giving us all the information we asked for. Will definitely work with him and Lucy at Brown and Merry again.

Dee · 19 March 2025

★★★★★ 5/5

Google

Having arrived in a country where we know no one and nothing about how things work, feeling lost and even afraid most of the times, stepping through the door of the Brown & Merry Chesham Office was one of the luckiest moments of my life. The whole team was very friendly and comforting, especially Alba and Charmaine went out of their ways to show me a lot of good properties. I feel like this is the beginning of a long-lasting relationship.

Salih · 26 October 2020