Russell & Butler Bucks South Northants & North Oxon Buckingham reviews

★★★★★ 5/5

Trustpilot

Professional, efficient and knowledgeable.

I have only praise for the service I received from R & B during the recent selling of my late parents’ home. What was a daunting task for me having never been directly involved in selling a property, let alone ones family home, and having to do it without any other family support R & B guided me through the procedure from the initial meeting with Brian to the final correspondence from Tracy. All staff (Brian, Nick, Michelle, Cheryl, Olivia, Alice and Tracey) that I had dealings with were professional and took time to treat you as an individual. Communication was good and I was never left out of the loop. Thank you all and I have no hesitation in recommending R & B to future sellers/buyers.

Ethel · 31 October 2019

★★★★★ 5/5

Google

I recently purchased a property from Russell and Butler. The whole experience was made to feel like breath of fresh air. I dealt with delightful lady namely Tracey Steventon who salvaged almost abortive purchase by her strong communication skills who communicated relentlessly between all interested parties. Having dealt with estate agents for last 15 years, I can categorically say that, had it been other agent whom I dealt with in past, this purchase would have perished and had it not been due to Tracey's intervention. I have no hesitation recommending Russel and Butler.

Waseem · 1 June 2019

★★★★★ 5/5

Google

All the staff at Russell and Butler Buckingham were very kind and helpful whilst we went through the process of sorting the paperwork out before we moved in. And I would definitely recommend them to a friend.

Andrea · 17 September 2023

★★★★★ 5/5

Google

I really thank and appreciate Annette for her support in my pre and post moving out process. Matthew and Debbie were also greatly supportive while I was living at this property by responding to my emails promptly.

Paul · 1 September 2023

★★★★★ 5/5

Google

Extremely happy with my experience with Russell and Butler. The whole process was clear and I felt supported throughout. The team are very experienced and clearly have a great deal of knowledge.

Harriet · 18 October 2024

★★★★★ 5/5

Google

Couldn’t recommend more highly! The whole team have handled our sale with positivity and professionalism every step of the way. They were extremely quick getting it on the market within our tight timescales, and supported all of our requests to showcase our property just the way we wanted. Nick Butler is very down to earth and reliable, and Laura their photographer is very personable and spot on with the the photos. Chose them over another local estate agent which was absolutely the right decision.

Louise · 1 June 2018

★★★★★ 5/5

Trustpilot

Buckingham's top Estate Agent in every respect

We sold our home in Buckingham through Russell & Butler, I cannot praise them highly enough, every aspect of the pre-sale, sale itself and the post-sale support right through to exchange of contracts and completion was faultless. Obviously moving home is never stress free, but Russell & Butler's Sales Progression Team are amazing, experts in the whole moving procedure, always proactive and always there to help with good advice!

Andrew · 10 November 2021

★★★★★ 5/5

Trustpilot

Excellent

Excellent service throughout - from the initial instruction and marketing of the property with Cheryl and then through to Nick for completion, the Russell & Butler team were superb, going above and beyond. We bought a house through Russell & Butler 20-odd years ago and remembered them for their great service - and the experience recently selling a house was equally positive. Happy to recommend.

David · 2 September 2024

★★★★★ 1/5

Google

Contacted them twice about looking at a property they have for sale, no contact received back, just a heads up if you are thinking of selling a house a house with them.

Nick · 17 October 2025

★★★★★ 5/5

Facebook

Excellent service throughout - from the initial instruction and marketing of the property with Cheryl and then through to Nick for completion, the Russell & Butler team were superb, going above and beyond. We bought a house through Russell & Butler 20-odd years ago and remembered them for their great service - and the experience recently selling a house was equally positive. Happy to recommend.

David · 2 September 2024

★★★★★ 5/5

Google

The team at R&B are exceptional, I am a landlord myself and I only wish the letting agents I have used were 1/2 as good. They use an online tool for issues and responded immediately, with various trades people already oncall/onhand. I was in a predicament wanting a short term let with small pets (whilst awaiting a purchase) and they found me a property straight away. Strongly recommend them,Interfaced with all the agents within a 50 mile radius and this team stuck out by miles.

David · 5 November 2023

★★★★★ 5/5

Google

I recently purchased my first house and Russell and butler were the selling estate agents. They were fantastic throughout and guided us through the process from initial viewings to final completion. Would definitely recommend and will be using them in the future!

Jake · 28 February 2024

★★★★★ 5/5

Google

My experience with Russell and Buttler agency was so wonderful, at my first phone call Matthew listened to me and being empathetic meant a lot. Next day we just travelled for 45 minutes to see this gorgeous flat and we felt in love with Buckingham and kept saying this to him and he was looking to us like he knew it will be ours. Next day we had out confirmation, landlord was happy with us and we finally could dream of our on place our cosy apartment and for our son to have his own room. They are making dreams come true. And from there everything went so smoothly Debbie si is an angel helping out with any silly questions i had and so so much patience. This agency is so familiar and involved with they’re costumers! There are out there lots of them but these are special! I am so so glad i met them and being part fo their success. Regards Cynthia

Cynthia-Rowenna · 17 September 2023

★★★★★ 5/5

Trustpilot

Our Russell & Butler experience...

The Russell & Butler experience worked wonders for us. This was for my parents who are in their 90s and were selling their bungalow to allow them to move into a new flat in a retirement village. R & B were extremely sensitive to my parents needs, and spent unlimited time with them In their own home helping them to negotiate their way through all the complexities of the sale and legal procedures.

Anthony · 18 December 2019

★★★★★ 5/5

Trustpilot

Best Experience in selling home in Buckingham

I had to sell a family home in Buckingham remotely. The minute I met with the team I was impressed. Sold within a day but the more important work is done behind the scenes with their sales advancement team. Council, buyers, solicitors, deeds, certificates etc. can slow things down. This team keeps the deal moving. If I could give more than 5 STARS I would.

Toolani · 28 October 2021

★★★★★ 5/5

Trustpilot

Brilliant Estate Agents

I rented a 1 bedroom property through Russell and Butler with my partner. If we hadn't of had our son then we would of stayed there. They are an excellent estate agents, from start to finish they have all been very helpful. A few names I would like to mention are Stephanie, Rachel, Debbie and Matthew. They are brilliant nothing is ever to much trouble! Thanks again for everything Russell & Butler. Highly reccommend.

Lauren · 8 March 2019

★★★★★ 5/5

Google

I dealt with quite a few different members of staff throughout the process. All were lovely, helpful and welcoming! The whole process went very smoothly and it was lovely to be in my new home before Christmas!

Danya · 1 January 2023

★★★★★ 5/5

Google

I rarely leave reviews but in this instance I just wanted to express my thanks. We rented a bungalow through Russell & Butler when we were between homes for just over a year. From first meeting Matt at initial viewing to final checkout with Annette/Debbie the process has been great. We know R&B are acting on behalf of the landlord but we have always felt they are also on your side. If you have any problems with property they are very easy to report via the portal and issues are resolved quickly. It’s great dealing with a small agent as we had a couple of delays with our house purchase. They liaised with landlord and made what could have been a very stressful situation easy and could not do enough to help. Thanks and Best wishes to all. Mike & Debbie

Mike · 7 May 2023

★★★★★ 5/5

Google

Good and competent real estate agents, they maintain a very professional behaviours while also being down to earth and trying their best to accommodate all parties. Office is clean and easy to reach, and they offer a selection of in site services such as an independent mortgage advisor.

Ludovica · 31 May 2020

★★★★★ 5/5

Google

Russell and Butler are very professional, and helpful, and kept in touch and chased my sale weekly, and towards the end, daily to ensure exchange and completion as soon as possible. They work as an excellent team, so if a member of staff is away I will have a replacement contact to speak to for any enquiry. I have used Russell and Butler many times over 25 years for various family house sales and purchases and always had an excellent rapport with them - they work very well as a team, Tracey Steventon and Nick both chased the sale very efficiently.

Andrew · 3 October 2022

★★★★★ 5/5

Google

patient customer service. Being response and take the responsibility to take care for tenants. Thank you Debbie and Shirley. Keep it up, and wish we all get through this difficult time. Stay safe and all the best BrianNegativeResponsiveness, Quality, Value

摄影师三七 · 24 August 2021

★★★★★ 5/5

Google

Ive used the services of Russell and Butler for buying and selling houses and found there services excellent. They sold my house quickly for the price i wanted and they managed to find a new place that i called my family house for over 7 years! Thanks Brian and Nick

David · 1 June 2017

★★★★★ 5/5

Google

Estate and Letting Agents do not always meet expectation but Russell and Butler are the most efficient and decent agent I have ever dealt with. I have bought and sold a property through them and currently they act as my Letting agent for a property I own in Buckingham. I have another currently on the market and through sheer bad luck, and ridiculous laws in England, we have had to re-market more than once! Each time, the whole team at Russell and Butler spares no effort in securing viewings and a new buyer. They never fail to keep me informed and the sales progressor seems to do all the work that I would expect of my solicitor, even to the extent of keeping her informed! They excel.PositiveProfessionalism

Elena · 24 August 2022

★★★★★ 5/5

Trustpilot

We have been renting our house out with…

We have been renting our house out with R & B since August 2018. The management service is very professional and removes all the hard work for the landlord. Any queries we have had have always been answered promptly and any maintenance issues have been dealt with efficiently. We would highly recommend Russell & Butler if you are considering renting out your property.

Jo · 7 March 2019