Russell & Butler Bucks South Northants & North Oxon Buckingham reviews

★★★★★ 5/5

Google

Fantastic estate agents highly recommend

Stuart · 24 July 2024

★★★★★ 1/5

Trustpilot

Disgusting Unprofessional Service & Bully Tactics

I have never had to suffer such unbecoming conduct from an estate agent in all my experience of buying and selling property. My initial complaint regarded a member of the team who harassed me on the phone regarding an offer I had put forward which had been rejected. She was single minded and repeatedly told me I needed to put a higher offer in. When I replied that I needed to allow myself some financial wriggle room in order to make changes to the property and furnish it etc. She seemed to just repeat the same script "you need to put in a higher offer, they want £420k, don't tell them I said that, but you need to offer £420k". I joked that they need to give me the furniture in the house to cover the extra £3k and she said "I'll ask them do you want everything?" To which I replied no. She then seemed to get annoyed and told me that she personally didn't feel my offer was higher enough and I needed to give them more money. I queried what her personal feelings had to do with the deal since she was meant to be impartial and she went back to her "you need to offer more money" script. I politely ended the call telling her I could no longer speak to her as she was now upsetting me. Her response to that was, "before you go what offer shall I put forward?"My husband then called to ask for one of the owners whom we'd met to take over the case so we didn't have to deal with her again. Instead of apologising that she had upset me, he brushed it aside as a clash of "personalities". He then proceeded to try and deal direct with my husband who told him to contact myself, which he did, but would go back to my husband after speaking with me to tell him any outcomes. He was good enough to take the file home and continue negotiations on his day off, but when I tried to say how disappointed I was that I had not been at least offered an apology he began shouting over me and eventually said "you're just annoying me now", at which point I terminated the call. I cannot believe the level of unprofessionalism displayed by this company and I most certainly will not be using their services in future.

Shillingford-Reed · 30 March 2017

★★★★★ 5/5

Trustpilot

Absolutely fantastic service from start…

Absolutely fantastic service from start to finish. I went with Russell & Butler due to Cheryl's knowledge of the local area and her genuine interest in selling my property based on my best interests. When I was coming up to exchange of contracts the dedicated team ensured that all problems were identified and resolved. This is something that you don't consider when you are trying to sell your house, but the support I received was priceless.

Jenny · 5 March 2019

★★★★★ 5/5

Google

Effective, friendly estate agent who responds to questions efficiently.

Jan · 28 February 2024

★★★★★ 5/5

Trustpilot

I used Russell & Butler

I used Russell & Butler, as a first time landlord, for over two years. They were excellent to work with and I would thoroughly recommend them - they organised everything from Gas Certs to new tenants. I had to do very little and I knew I could trust them, which was great!I stopped using them as my circumstances changed but, if I were to have another rental property, I would definitely use them again.

Oliver · 5 November 2019

★★★★★ 5/5

Google

I can’t express how helpful Russell and Butler were in the process of starting our tenancy. They bent over backwards to ensure all parties were happy, worked around our individual limitations and really made the process easy. Using Russell and Butler is the best choice you’ll make this week. Period.

Callum · 4 July 2023

★★★★★ 5/5

Trustpilot

Russell and Butler

Russell and Butler are truly the best when it comes to what one requires from a property agent. They always go beyond their call of duty and give you the most professional advice in how to proceed; may it be as a tenant or landlord. I can honestly say from my experience that they have always had my best interests at heart and that I have been totally satisfied with their professional service.

Ibrahim · 13 June 2019

★★★★★ 5/5

Google

Russell and Butler are an outstanding estate agency second to none They were available from start to finish with our sale and purchase whenever we contacted them Very friendly. We really felt they cared. Having moved many times and dealt with other estate agents before , Russell and Butler get the 5 Star Gold standard from us.

Chrissy · 3 October 2022

★★★★★ 5/5

Facebook

I had to sell a family home in Buckingham remotely. The minute I met with the team I was impressed. Sold within a day but the more important work is done behind the scenes with their sales advancement team. Council, buyers, solicitors, deeds, certificates etc. can slow things down. This team keeps the deal moving. It was in an incredible journey. 🥂

Rob · 28 October 2021

★★★★★ 5/5

Google

Tracey and Sharon we really helpful throughout a very tough and slow process, mainly due to solicitors. Always very helpful and stayed professional throughout the process. The knowledge of the industry helped to try to work with very stubborn and sometimes useless solicitors acting for our buyer. A credit to the company for sure

Stuart · 3 October 2022

★★★★★ 5/5

Trustpilot

This has been my first flurry into…

This has been my first flurry into property renting as forced upon us as need to gain revenue for my mother's future care. The whole experience was straight forward and thus far has worked extremely well. They were able to find a suitable renter in a very short period and all paperwork and transfer of utilities and services was very swift.We hope that the long term works as well.

Mr · 13 June 2019

★★★★★ 5/5

Google

As a couple moving to the UK from Africa, we were very scared and unsure of how things worked and how it will be. However, Matthew helped us through and he has been wonderful to work with. I would HIGHLY recommend their agency for any letting needs.

Bianca · 2 March 2023

★★★★★ 1/5

Trustpilot

Terrible experience all round

Terrible experience all round. They will ripped you off your disposed and you will end up going through the TDS ( Tenancy Deposit Scheme ) to get your money. I wont recommend

Sidi · 15 March 2024

★★★★★ 1/5

Google

Terrible experience. Their disorganization cost us quite a bit of money and we were massively inconvenienced. We paid a holding fee and were told a few days prior to our move in date our place had been given to another person. We ended up having to go with another real estate agent. It was very stressful. I suggest looking elsewhere if you want to deal with responsible people.

Olami · 1 June 2018

★★★★★ 5/5

Google

Both sales and letting teams at Russell and Butler are first rate, I cannot recommend them highly enough. Letting property through them was a pleasure, they made the journey both easy and comfortable. Impressive experience and knowledge.

Paul · 8 October 2023

★★★★★ 5/5

Trustpilot

Recent sale

We have been delighted with our recent sale with Russell & Butler. Very professional, helpful and positive staff and would not hesitate to recommend them.

Tim · 2 August 2021

★★★★★ 5/5

Google

I have been a tenant of Russell & Butler for 4 years and they have always been so helpful and quick to respond. All the staff are really friendly and go out of their way to ensure they can help in anyway they can. I would highly recommend them.

Charlotte · 6 June 2022

★★★★★ 5/5

Google

We were impressed with the speed with which our application was processed, it took less than 3 days! Everything related to the tenancy was explained very clearly and all documents sent on time. Very friendly, polite, and efficient.

Shiyamalaraj · 22 June 2023

★★★★★ 5/5

Trustpilot

The Estate Agents were very helpful …

The Estate Agents were very helpful and friendly

Veronica · 15 March 2021

★★★★★ 5/5

Google

Very happy with the service from start to finish. Cheryl understood our requirements and Nick followed through with our purchase, keeping us updated with regards to the progress of a very long chain of ten!

Helen · 22 August 2023

★★★★★ 5/5

Trustpilot

Buckingham branch

Buckingham branch, Brian , Michelle , and Tracey, Cheryl, were great, we would recommend there service to anyone. Professional start to finish, thank you guys Peter Sue

Peter · 22 October 2019

★★★★★ 5/5

Google

Cheryl is a real gem

Kassie · 6 June 2021

★★★★★ 5/5

Google

Excellent service. I would go as far as to say that it was the staff at Russell and Butler who pushed and worked very hard to get the sale to go through and not the solicitors!!!! Always very helpful and conscientious. Thank you.

Teresa · 2 November 2022

★★★★★ 5/5

Google

As always I trusted Russell and Butler team in Buckingham to sell our house. It was not an easy sale to progress because of my personal circumstances. They understood and dealt and assisted where they could. I would always recommend them.

Amy · 1 January 2023