Russell & Butler Bucks South Northants & North Oxon Buckingham reviews

★★★★★ 5/5

Google

I had to get a property with very short notice. Annette showed me some properties within a few days and I moved in the next week. All went smoothly and they looked after me every step of the way. The rental was very clean and tidy. Highly recommend and thank you for helping me.

Clare · 14 February 2026

★★★★★ 5/5

Google

We bought through Russell & Butler and they were fantastic. Nick was very professional, approachable and a pleasure to deal with. He always had time to listen to any questions and concerns we had and put my mind at rest if I was getting stressed. I would definitely recommend.

Jennifer · 16 November 2025

★★★★★ 4/5

Google

Very helpful. Was a tenant with them for 2 years. Anything that needed to be fixed was done quite quickly, communication was quite easy and friendly. Responses tend to be quick Which is also appreciated. Overall had a very good experience.

Jokey · 16 November 2025

★★★★★ 4/5

Google

Good service. Despite a few issues with communication at the early stages this improved greatly as the sale progressed. Nick was always very approachable, diplomatic and efficient at keeping both parties well informed.

Helen · 30 April 2025

★★★★★ 5/5

Google

Highly recommend Russell and Butler. All the staff there are so helpful and kind. Unfortunately my buyer pulled out last minute after 4 months so things didn't work out as I wanted but these things happen. Will definitely use again. A***

Hayley · 24 March 2026

★★★★★ 5/5

Google

Had a great experience with these guys when my wife and I bought our first home earlier this year. From first contact to completion they did a fantastic job and kept us up to date with goings on when we were not hearing much from our solicitors. We mostly dealt with Michelle and Brian and cannot thank them enough for putting our minds at ease during an otherwise anxious time as first time buyers. Top marks for a courteous and professional service! 👌

Garry · 1 June 2019

★★★★★ 5/5

Trustpilot

Great experience for first time buyers

We recently bought our first house through Russell & Butler and couldn’t be more happy. The service from our first viewing was impeccable. The majority of houses we viewed in Buckingham were through russell & butler as they had the best selection but they were also the most proactive in terms of recommending new properties that would suit us. We had to complete and exchange on the same day which we couldn’t have done without the help of Tracey. We appreciate all Cheryl and Brian’s help throughout and couldn’t recommend them more!

Luke · 26 May 2019

★★★★★ 5/5

Trustpilot

Big thanks to the team at R & B!!

We recently completed on a flat which was being sold by R&B. We have chosen R&B to take care of our rental properties for almost 5 years and have never had a problem whatsoever. Nothing is a problem, just a resolution!Lisa and her team in rentals are great and continue to maintain a fair and honest approach to both landlords and tenants which we are very happy with.During the recent purchase we were appointed a lovely lady called Tracey who was our sales coordinator throughout. She was absolutely fantastic, she kept us informed of all stages, gave us a nudge when we needed to act on something, and ultimately made the process run smoothly (although all purchases have bumps!)On the days running up to completion she was fantastic and I honestly don’t think we would have completed by now had it not been for her. Thank you very much Rachel, other agents should take note of having somebody in the role you do as it is great for seller and buyer alike!

Kate · 13 May 2019

★★★★★ 5/5

Google

From beginning to end, I have had a fantastic experience with Russell and Butler, who have been very professional and who are able to provide me with an excellent quality rental property. Shirley and Debbie were always on hands, and always very helpful

Jlguitar · 21 April 2024

★★★★★ 5/5

Trustpilot

We purchased our house through R&B.

We purchased our house through R&B with the help of Cheryl. We were highly impressed from day one with her service and professionalism in finding us the right home.Cheryl went over and above what she had to do, even to the point that on the day on Completion Barclays Bank crashed so funds couldn't be transferred so potentially we would have been homeless over the BH Weekend. Thanks to Cheryl lasing with all the solicitors involved we got our keys at 4pm that day.As for the rest of the team, we have always been made to feel welcome and nothing was too much trouble. Always recommend R&B to our friends & neighbours.

Chris · 11 March 2019

★★★★★ 5/5

Google

I cannot recommend Russell & Butler enough! There kind staff, the amazing back and forth communication. Which was so informative with everything I needed. There was always helpful links to help my busy lifestyle complete everything. Overall all the team work really hard in making sure you feel comfortable and settled into your property. The pre inspection on a rented property really helped me which i thought was amazing and in detail. Special thank you to Debbie Rowe for her back and forth communication and all her lovely help, and to Matthew Russell who helped us secure the property and showed us around. Top communication and top customer focused service i received. It has put my mind at ease knowing I can contact them and get a response back so quickly with a resolution. So massive Thank You to all the Team.

Danielle · 8 October 2023

★★★★★ 5/5

Google

Matthew Russell and colleagues at Russell and Butler have provided an outstanding service from start to finish in ensuring that our rental agreement and the transfer to our new home progressed smoothly. Communication has been excellent throughout - polite, courteous, considerate and understanding. Promptly and effectively actioned at each step along the way from the initial viewing through to addressing queries and checks to signing the tenancy agreement, our decision to go with this agent has made a real difference to us and helped avoid what could have otherwise been a stressful experience. If you value a personable approach and a letting agents with integrity as well as due diligence, Russell and Butler are recommended without reservation.

Payam · 9 August 2024

★★★★★ 5/5

Google

Thanks for the help with buying my new home, it was a pleasure every time I spoke with any of you. I have just opened my box of goodies and absolutely love it, I'm gutted I didn't come sooner to get it, everything in it is lovely 😍. I hopefully won't be moving in a hurry, but I would definitely recommend you to anyone buying, selling or renting.

Miranda · 17 November 2024

★★★★★ 5/5

Google

Russell and Butler have been fantastic to deal with. Today, we picked up the keys for our home as first time buyers. This wouldn't have been possible without the team being so proactive. Michelle was fantastic from letting us know about a house coming on the market that ticked all the boxes of our criteria. We quickly made an offer that was accepted! From there, Nick has been great at keeping us updated on all the steps up to completion. Overall, I would recommend Russell and Butler to anyone I know and only have good things to say about them. A great team!

Jonty · 1 April 2023

★★★★★ 5/5

Google

A very knowledgeable agent with our area. Research was thorough as we agreed the marketing price. The photos and video tour were outstanding. Only 2 viewings and sold within first week. Moving is always stressful but the team worked really hard behind the scenes to keep pushing to Exchange Contracts. The regular communication really helped to reassure us that all was moving in the right direction. Highly recommend this Estate Agent to all. Thank you very much

Anna · 31 May 2023

★★★★★ 5/5

Google

Although the move took longer than expected, Nick kept us informed all the time

Linda · 29 December 2024

★★★★★ 5/5

Trustpilot

Delighted with proactive service

Delighted with the service from Russell and Butler. The whole team were professional, friendly & efficient communicators. Special thanks to Cheryl for her expert knowledge & Brian for his proactive approach matching us with a buyer suitable to our circumstances. We highly recommend Russell and Butler in Buckingham, their strength as a local, independent agency shines through.

Ali · 1 October 2021

★★★★★ 5/5

Google

First rate on Tenant search, referencing and compliance. Monthly Admin is faultless. Thank you team, especially Matthew and Debbie. Several successful tenancies over several years.

David · 24 June 2024

★★★★★ 5/5

Google

Excellent service throughout - from the initial instruction and marketing of the property with Cheryl and then through to Nick for completion, the Russell & Butler team were superb, going above and beyond. We bought a house through Russell & Butler 20-odd years ago and remembered them for their great service - and the experience recently selling a house was equally positive. Happy to recommend.

David · 18 September 2024

★★★★★ 5/5

Google

Right from the start of our purchase process through to completion, this agent assured us with a confident, professional attitude through out. Nothing seemed too much trouble. The initial Sale process went smoothly but we ran into troubles & delays in other parts of the sales chain. These were sorted to the benefit of the whole chain by Russell & Butler. There was nothing pushy in there attitude to the Sale, they all just got on with the job in hand. I cannot speak highly enough of this company and recommend to all looking to buy or sell a property.

Mike · 6 June 2022

★★★★★ 5/5

Google

I cannot recommend Russell and Butler highly enough. From the initial valuation by Cheryl, to the photography and office based support the team have been fantastic. We received three offers within a week of going to market and the sales team were well briefed as to the position of each so we could make an informed decision. During our valuation appointment Cheryl described Tracey - their Sales Progresser as so efficient she fits a two week holiday in a week and how right she was! Tracey was tenacious in pushing forward the sale, always well briefed on the progress of our sale and always happy to receive calls. Tracey did much of the chasing that really should have been done by other agents in the chain and without her we would not have completed the sale within the stamp duty holiday. From beginning to end Russell and Butler provided an exceptional service and I would without hesitation both recommend them and use them again.

Tracey · 31 May 2022

★★★★★ 5/5

Google

I bought my house through Russell and butler and found them to be proactive, professional and knowledgeable from the outset through to completion. Brian was very proactive during the buying process always keeping me informed and doing all in his powers in to move things along. Michelle was excellent during the viewings. An excellent service all round.

Keira · 1 June 2019

★★★★★ 5/5

Google

I would highly recommend Russel & Bulter if you are hoping to rent a property. They are very professional, diligent and helpful.

Florence · 28 February 2024

★★★★★ 5/5

Trustpilot

Bought a property recently via Brian &…

Bought a property recently via Brian & Russell and we can vouch for their professionalism. Communication was spot on. During the course of the purchase, we met both Brian and Nick who were very responsive to our requests, and when they didn't have the answers to our questions, promised to check and call back - which they did. The whole team was friendly and everyone seemed to know the details of the transaction, and could just pick up the file and run with it in the absence of a team member we had been dealing with. Tracey was particularly helpful in the sales progression and very prompt with queries and general advice. R&B contacted other parties in the chain to expedite the process which resulted in a delightful timescale of 16 weeks. I can't thank the Russell & Butler team enough.

George · 6 September 2021