Trusted Agent profile · Buckingham · Buckinghamshire

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Open Doors Buckingham reviews

4.6

★★★★★ Excellent

253 reviews across 3 platforms

23 Castle Street, Buckingham, Buckinghamshire, MK18 1BP

Open Doors's office in Buckingham, Buckinghamshire, at 23 Castle Street, is rated 4.6 out of 5 across 253 reviews on three platforms, including 243 Google reviews rated 4.6.

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4.6 / 5

243

Reviews on Google

This office

Facebook logo

5.0 / 5

4

Reviews on Facebook

This office

View Agents logo

5.0 / 5

6

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Reviews

Every review we hold for the Buckingham office, from every platform, shown as written. First names only.

5/5

View Agents
Tenant

Open Doors - Buckingham

A+ Letting agent, Recently moved to Buckingham and had not used Open Doors previously as a tenant. However I must say that I could not of been more impressed. Very professional, personal approach to both viewings /admin (the essential paperwork) and the ever hectic move process.. Always quick to respond to any question or query and very happy to offer information or recommendations about services in the local area. I would definitely recommend to any other tenant looking to find a reputable reliable agent to use in future.

Sam · 28 November 2017

1/5

Google

My friend was spoken to disrespectfully and then made to pay a fee when she left her flat in better condition than when she came! Deffo would not recommend

Abbie · 13 November 2022

Agent replied

Dear Abbie, I do not believe you are tenant, landlord or have had any direct experience with Open Doors but instead have left this review in support of of Izzy Van B's review below. If this is not the case please do contact me to advise, otherwise you will see my response to Izzy's review below. Kind regards David Gilson (Director)

5/5

View Agents
Landlord

Professional and trustworthy

As a small scale landlord, I rely on Open Doors to find tenants and credit reference them for me. I have found Rachael to be incredibly helpful and hardworking, particularly when a property seemed stuck, with plenty of viewings but no suitable candidates. Her advice was always good and her responses to emails prompt and informative. When the right tenants came along, Rachael put in extra work to get them into the house quickly, to help them out. I would certainly strongly recommend Open Doors, they are professional and easy to talk to.

Jane · 16 August 2016

5/5

Google

My compliments to the management of Open Doors, especially to one of your excellent Property Manager, Kirsty Leigh (Eke). She took a great lengths to help me when my property was thrown into turmoil by tenants(not just once). I have always received professional and quality service at your branch since she became a fresh energy. Kirsty Leigh Eke, extended help is a prime example of good management. She knows just what to do to solve problems quickly and restore tranquillity to any landlord's or tenants mind. Such service builds great working relationships. Best wishes A. Domnic

Anthony · 30 July 2016

5/5

Google

Open doors are a fantastic Property X Management company, we have been with them for a few years now, nothing is too much trouble and any issues that arise are dealt with very quickly and efficiently, we had an issue with a light switch the other day so I emailed Kirsty Eke and within a matter of hours an electrician had fixed it, brilliant through and through we look forward to a safe and secure future.

Rachel · 29 July 2019

5/5

Google

After receiving really poor service with other agents, we met Lizzie and Nicky from Open Doors. They were professional, understanding and help us find a house to rent that we love and will allow us to have our beloved dog. I would not hesitate to recommend Open Doors to anybody, as I believe they are absolutely amazing!

Arkadiusz · 11 February 2023

5/5

Google

Returning to the UK after living abroad for a number of years I needed to identify a suitable property to rent in the Buckingham area. I had a number of special criteria so upon commencing my search for a property I contacted all the local agents with the following information:- "I am a British citizen who has lived abroad for 15 years. I will be returning to the UK in mid April with my two dog's one small & one mid sized. Due to my residency outside the UK I can not conform to the usual reference criteria now required to rent property or qualify for a mortgage. I must integrate myself back into UK life, in order to do that I have to establish a credit and financial history. I appreciate I may have to pay a greater rental period in advance to address this lack of reference, and am prepared to accommodate this. I require a minimum rental period of one year with options to extend. I have a son resident in Buckingham who can act as my authorised agent". A number of local agents did not acknowledge or respond. Those that did added me to their automated list which filled my inbox with property's that were beyond my stated budget, completely unsuitable for my needs and finally clearly stated no pets. One well known so called prestigious agency who I telephoned was dismissive and frankly rude. Open Doors were outstanding from the first they responded to me as an individual with a specific requirement. A client who whilst being a challenge they were committed to helping find the right property. Once we had identified a property they worked with my son and the landlords to establish understanding and to negotiate a contract that addressed the needs of all the parties. During this process of searching and viewing property's the service generally of the other local agents was in the main one of indifference. Open Doors were excellent in every respect, all emails despite a four hour time difference were actioned promptly. Telephone contact was efficient, friendly and great care was taken to fully explain all my various options. Also unique to Open Doors was the commitment of all who work there. I dealt primarily with Laura & Jane this sense of being able to talk with all within the company and make progress is a valuable benefit when calling from a distance. A very positive successful experience at what is a stressful time, I believe they are outstanding when considered alongside other agents operating in the area. In my experience they have no local rivals in customer service and professional standards.

Susan · 31 July 2014

5/5

View Agents
Landlord

Amazing lady very efficient.

Rachael was incredibly good. Did everything quickly and made moving far easier- I will definately always be using open doors and Rachael in particular if I ever move again!! Awesome lady!!!!

Andi · 11 August 2016

1/5

Google

My daughter was badly spoken too and made to pay a ridiculous fee for a top up clean when she left her flat in a great condition.

Julie · 13 November 2022

Agent replied

Dear Julie, I do not believe you are tenant, landlord or have had any direct experience with Open Doors but instead have left this review in support of of Izzy Van B's review below. If this is not the case please do contact me to advise, otherwise you will see my response to Izzy's review below. Kind regards David Gilson (Director)

5/5

Google

"I feel complete confidence that my property is in great hands with Maddie managing it,"

Raj · 14 April 2025

1/5

Google

One of my friends had to pay a unfair cleaning fee of 75 pounds. I’ve seen her home many times and she always left it spotless

Kelsey · 13 November 2022

Agent replied

Dear Kelsey, I do not believe you are tenant, landlord or have had any direct experience with Open Doors but instead have left this review in support of of Izzy Van B's review below. If this is not the case please do contact me to advise, otherwise you will see my response to Izzy's review below. Kind regards David Gilson (Director)

5/5

Google

Lizzie at Open Doors was so helpful and professional. Really cared about getting the perfect place for me to rent. The whole process was so easy and smooth, even given current conditions! Would highly recommend.PositiveProfessionalism

Heather · 24 August 2021

Agent replied

Thank you Heather for taking the time to post a review. It is important that every customer feels they are our number one customer. For our landlord clients, a happy tenant is much more likely to look after the house in a tenant like manner! Mark Crampton Smith - Managing Director.

5/5

Google

Very helpful and kind.

Alex · 13 August 2025

5/5

Google

I have used open doors for a number of years and have recently had a great experience with Kirsty who was both professional yet personally courteous and fully understanding of circumstances. She enabled a speedy and effective dialogue with the landlady, thanks!

Samuel · 29 July 2019

Agent replied

Thank you Samuel, for taking to time to give us some feedback. It is critical for us to ensure that both parties in the contractual relationship experience exceptional levels of service.

5/5

Google

Having had terrible experiences with another letting agency, I was relieved and delighted to find that I could rely on Open Doors to deal with me honestly and efficiently. I let two houses through them and have always found them to be helpful and straightforward. Residential property letting tends to be more complex than one might expect, but Open Doors is good at giving advice, knows the property market and checks tenants thoroughly.

Jane · 29 July 2019

5/5

Google

Exceptionally efficient and professional agency! As an expatriate professional with little time in my hands, I felt I was provided with a first class service by Lizzie, Nicky and the rest of the outstanding staff at Open Doors. Highly recommended.

Bill · 29 July 2019

Agent replied

Thank you Bill for your customer feedback. I am delighted that you found the team here to be efficient and professional. They too will be pleased...... I have to say that your positive and business like approach to renting was recognised and valued by the team here; I am sure that they will always be keen to help you should you have any problems during your tenancy!

5/5

Google

Amazing experience, had a lot of help and assurance whilst trying to rent for the first time. They're a great team, friendly and straightforward.PositiveResponsiveness, Quality, Professionalism

Julia · 22 June 2022

Agent replied · 21 June 2024

Thank you Julia......... I am delighted that the team have made renting straightforward and have helped you to understand the process. Mark Crampton Smith - Managing Director.

5/5

Google

We have moved the current property on November via Open Doors. The team works with Open Doors were amazing, co-operative since our initial interactions with them. We are looking for a longer association with them. Many thanks and wishing team for a novel cause to support the environment. Thanks, Gajapati Ray.

Gajapati · 27 February 2023

5/5

Google

The lettings negotiator was absolutely fantastic, very responsive and kept me informed at all times. The process went as smooth as possible and I would definitely recommend.

Dayé · 13 March 2022

Agent replied

Thank you Daye for posting a review. I hope all is still going well in your new home. Please do let me know if there is any way in which you think we might still improve our service? Mark Crampton Smith - Managing Director.

5/5

Google

Open Doors were really helpful in getting our rental sorted in a tight timescale. Friendly and obliging, their service far outshone other agencies we dealt with and I’d highly recommend them. Thanks girls!

Aimee · 8 February 2021

Agent replied

Thank you Aimee for posting a review. I am delighted that you feel able to commend us, and the "girls" are pleased to get such positive feedback. Mark Crampton Smith - Managing Director.

5/5

Google

Everyone who helped me at Open Doors was very kind in their approach to the process of letting my new place. They were also extremely communicative and timely in their responses. I would recommend Open Doors to anyone looking for a personable approach to letting agencies!

Rachel · 29 June 2023

5/5

Google

The whole team at Open Doors are so professional especially Kirsty who is so helpful and prompt with any maintenance issues.

Alex · 29 July 2019

5/5

Google

Very happy with Open doors, both Nicky and Lizzy have been great. They are very responsive and make every very simple. The process was enjoyable other than carrying boxes but that’s not there fault 😉

James · 12 February 2020

Agent replied

Thank you for your comments James. I am delighted that you have found the process straightforward and that Lizzie and Nicky have been helpful. Mark Crampton Smith

5/5

Google

Very happy with Open doors, both Nicky and Lizzy have been great. They are very responsive and make every very simple. The process was enjoyable other than carrying boxes but that’s not there fault ??

James · 29 July 2019

Agent replied

Thank you for your comments James. I am delighted that you have found the process straightforward and that Lizzie and Nicky have been helpful. Mark Crampton Smith

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Open Doors Buckingham

What do landlords say about Open Doors Buckingham?

3 reviews from landlords, rated 5.0 out of 5 on average. For example, Michael wrote: "Rachael's friendly and professional approach always gets the results my company expects. She understands my company's approach to letting and finds the tenant ..."

What do tenants say about Open Doors Buckingham?

3 reviews from tenants, rated 5.0 out of 5 on average. For example, Kate wrote: "Relocating from Yorkshire to Buckinghamshire and trying to find a property to rent, with a dog, was not proving easy but Rachael at Open Doors Agents made the ..."

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