Every review we hold for the Buckingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOpen Doors have been managing a property for me for some years now. This has involved the recruitment of several different tenants, together with the resolution of a number of the inevitable property maintenance issues that crop up from time to time, and I have always found them to be excellent. In every respect.
The staff are all extremely friendly, approachable, accommodating and helpful - and they just get the job done!
This is all just my own experience and opinion, of course, but reading through other comments it would certainly appear that I am not alone!
Stuart · 13 March 2022
Agent replied
Thank you Stuart for posting a review. I am delighted that the team have delivered such consistently high service for you. I know they strive to exceed customer expectations, and having such a stable and committed team, they are able to get to know exactly what each customer requires. Should you ever spot any way in which our service could be even better, please do not hesitate to let us know! Mark Crampton Smith - Managing Director.
★★★★★ 5/5
GoogleForever grateful with the service from Coleman & Mutasin.
Tendai · 1 December 2025
Agent replied · 31 December 2025
Tendai, thanks so much for taking the time to leave us a five- star review and highlighting the service you received from Karen and Muhtasin. It really is appreciated.
★★★★★ 5/5
GoogleI have owned a rental property in Buckingham for 7 years, 6 years of which I have used Open Doors to manage the rental. Working with Nicky and Lizzie through the years (with many different tenants) has made being a landlord a breeze. Open Doors are always fast to sort out any property issues, and quick to respond to questions as a Landlord I have had. Highly recommend Open Doors!.
Nick · 1 March 2023
Agent replied
Thank you Nick for taking the time to give us feedback on the service you have received from the team. I am delighted that you have noticed an improvement on your previous agents. We strive to provide the highest levels of customer service, so if there is ever anything that you think we can do to improve or offering, please do not hesitate to get in touch. Mark Crampton Smith Director.
★★★★★ 5/5
GoogleLogged a repair request with Iulia and she was perfect! Perfessional and quick to get the repair actioned, locksmith called my direct within 2 hours with a fix within 3 hours! Glad to hear renting through Your-Move.
Shane · 15 December 2024
Agent replied · 29 December 2024
Shane, Thanks so much for taking the time to leave us a five- star review and highlighting the service you received from Iulia. It really is appreciated.
★★★★★ 5/5
GoogleThe team have been superb throughout the whole process of letting my new place, quick to reply to emails, informative with their responses and accommodating requests to fit around my working pattern. All of this has been done safely, inline with all the restrictions we currently face and with a happy and professional attitude. I would highly recommend to any potential tenant as the service is second to none, giving you confidence your time letting from them will be welll managed!! Huge thanks to the team!!PositiveResponsiveness, Professionalism
Jason · 24 August 2021
Agent replied
Thank you Jason for taking the time to post a review. In an age when peer recommendation is increasingly the way we all choose goods and services, our reputation (especially our digital one) is increasingly important. Of course the fact that your move has been facilitated with ease is also a product of the professionalism of our client. With an increasing raft of legislative compliance, it is critical that all parties know their statutory responsibilities, and as an ethical agent, we must ensure we take the time to educate our customers where needed? Mark Crampton Smith - Managing Director
★★★★★ 5/5
GoogleI would like to say thank you to lulia for her professionalism, quick communication and support.She is very nice, always helps to solve the issue as soon as possible.Thank you for your work we appreciate it.
Надя · 22 December 2024
Agent replied · 29 December 2024
Thank you, Надя Чобан, for your recent five-star review. Iulia really appreciated this feedback!
★★★★★ 5/5
GoogleWe have just recently applied and secured a property through Open doors. The process was made easy and Lizzie went above and beyond to get this all sorted before Christmas. A very professional and friendly team. Thank you !
Nikki · 9 December 2023
★★★★★ 5/5
FacebookI feel very safe again to invest my Bitcoin for I have found a platform that I can trust for the first time in a while. Severally trading with the fake platform, I feel so happy and felt I must recommend and share my success story with Mrs. Robert Stella the best account manager. As I earn in the comfort of my home $12,500 a period of 6days of Mining and trading in my wallet. investing in crypto/forex and Bitcoin and these platform has really changed my family status, I truly recommend the trade for each and everyone who has the plan to invest in themself and their future to earn good profit... If you are interested reach her and you will testify like others because as for me, I will invest with her forever. You can reach her
via WhatsApp: +1 (717) 742-0664
Email: robertstella385@gmail.com
Zithande · 30 April 2024
★★★★★ 5/5
GoogleOpen Doors have successfully let both my rental properties for a number of years, and taken care to match the right tenants as the houses are much more than just rentals to me. They take away the worry of the day to day management and I always feel I am in safe, caring and considerate hands.
I know they too listen to the tenants needs and concerns and thus is important to me too
Would totally recommendPositiveResponsiveness, Professionalism
Will1am52 · 22 June 2021
Agent replied · 21 June 2024
Thank you Will. I am of course delighted that you feel moved commend us to other Landlords. I have to say though, that successful Residential Lettings is a partnership business, and I know that the team are equally happy to be able to represent the interests of such a conscientious and professional landlord. It is invariably the case, that those clients who understand how important it is to look after their tenants always attract those who minimise dilapidations and show maximum respect for their home. Mark Crampton Smith - Managing Director.
★★★★★ 5/5
GoogleOur experience with Nicky and Lizzie was a positive one. They have always been prompt and accurate when responding to queries and attentive to our needs. I would strongly recommend them to anyone looking for a property in the area.
David · 26 September 2023
★★★★★ 5/5
GoogleThank you Nicky and Lizzie for your professionalism and excellent service. I have been renting through Open Doors for almost a year and you have both been fantastic. Thank you for always responding quickly to my questions and any problems I had at the property. I highly recommend Open Doors!
Wissem · 13 November 2022
★★★★★ 5/5
GoogleAs a landlord I find Open Doors offer a high quality and professional service.
The staff work well together as a helpful, friendly and efficient team , coordinating well and maintaining good customer relations.
I would particularly like to mention Nicky T. who solves the many maintenance issues in properties as they occur. She tackles these problems with huge energy and good sense and keeps all the routine regulatory matters of gas, electrical checks up to scratch and under control. This is appreciated by tenants and landlords alike.
A special mention too for the accounts department who are always friendly and helpful when something needs clarifying .
I am grateful for the service I have received so far from Open Doors and highly recommend them,
Susan · 27 March 2020
Agent replied
Thank you Susan for taking the time to post a review. It has taken us a little time to find a staff team that really do understand that working together is key to delivering exceptional customer service. Of course, making sure that we remain at the front edge of the proptech that is available helps (our property visit reports are much better now) and electronic signing of documents has sped up the tenant customer journey and reduced void periods. In the end though, we are helping to manage the relationship between you and your tenants to ensure it is as
effective as possible; this means that your property should be well looked after and we will get maximum notice of any intention to move, so that we can reduce any void period to the absolute minimum. Should you ever notice any way in which we could further improve our service to clients, please do contact me directly. Mark Crampton Smith - Managing Director.
★★★★★ 5/5
GoogleMoving house can be hard work but Lizzie made it as smooth as possible. She was really responsive, answered any questions I had really quickly and made the whole process very easy and stress free.
Sarah · 9 December 2023
★★★★★ 5/5
GoogleI rented a property off the same Landlord for 8 years. At the start of the experience my landlord used another agent who interspersed their incompetence with apathetic negligence. - I call this period BO (before Open Doors). Fortunately during this time my Landlord turned to Open Doors to represent them as an agent. It made the difference between me walking away and staying in the property at the time. The role is I realize a difficult one sandwiched between laconic landlords and truculent tenants however their conduct and most importantly their integrity was admirable throughout. They get the simple stuff right. They are personable and polite when communicating and inform you when either they / workman are paying a visit, turn up on time and in short do what they say they are going to do. If I were to move back into a rental property again Open Doors would be the first place I would look and I wouldn't hesitate to recommend them to another renter.
ANDREW · 29 July 2019
Agent replied
Andrew, Wow!! what can I say.......... this kind of feedback is invaluable to my team. We tend to hear from people when there is a problem, and I know how hard my team try to properly represent the landlord in a professional and accessible manner. The time you have taken to convey your experience is most generous, and I know will mean a lot to those who strive to ensure everyone has as positive an experience of engaging with us.
★★★★★ 5/5
GoogleI have used Open doors as my letting agent for a number of years now. As a landlord I am very impressed with them indeed. They have always found me good quality tenants. Any issues that have arose such as maintenance issues etc have always been dealt with very efficiently by Open doors. I have spoken with Kirsty from the Castle Street office on a number of occasions and have always found her to be very helpful, well informed and efficient. They have never caused me a moment of concern and I would recommend them without hesitation.
Mark
Mark · 29 July 2019
Agent replied
Mark, thank you for your comments. I am pleased that the team have continued to meet your expectations and find you good tenants. It is my general experience that good landlords attract good tenants! Long may it be so.
★★★★★ 5/5
GoogleI can't recommend Open Doors enough. I'm a tenant in one of their rental properties near Bicester and they have been incredibly helpful. My husband and I were moving with jobs so we didn't have the conventional employment details for the rental paperwork but they were amazing at helping with what we could do.
Then on moving day, our removal van was held up. A member of the team stayed over an hour late to make sure we could still get the keys that evening!
If you're a tenant looking for properties or a landlord looking to let yours, my experience of their professionalism and customer service has been totally wonderful.
Miranda · 29 July 2019
Agent replied
Thank you Miranda for taking the time to write your review. I am delighted that the service you received exceeded your expectation, and that you are able to review us. Nearly all of our new clients join us by recommendation. Mark Crampton Smith Director.
★★★★★ 1/5
GoogleOver the 3 year period of dealing with Open Doors I’ve found them, unhelpful, rude, uncooperative and then when I checked out they screwed me for every penny they could. From the 18 months it took to get gutters fixed to them taking my rent twice on 3 consecutive months I have found the whole management of the property to be completely focused on the landlord benefit and not the tenant. I would strongly recommend NOT to use this company and I’m glad I no longer have anything to do with them. Renters beware!
Jonathan · 29 July 2019
Agent replied
Johnathan, I am sorry that you feel frustrated. As far as rent is concerned, you pay us, we do not take rent. If your bank made an error, I suggest you take it up with them? The gutters were "fixed" by a contractor who did not do a very good job, and it was unfortunate that the subsequent insurance claim took so long to process; the time-frame was further extended by our clients request to improve the quality of the gutters changing them from plastic to metal. We are of course the agent for the landlord, but we do take our duty of care to the tenant very seriously. I can assure you that we would resist any claims for betterment that the landlord may choose to propose when he seeks your agreement on deposit deductions. The only deductions from deposit that the landlord proposed were the professional cleaning of the carpets oven and property, and of course you had the opportunity to arrange this yourself, in which case there would have been to deductions. Please do feel free to contact me directly if you require any further clarification. Mark Crampton Smith - Managing Director.
★★★★★ 5/5
GoogleI've rented through Open Doors for the last few years and it's been such a breath of fresh air. They have very low sign on fees in a world where agents are charging four and five hundred pounds and upwards (when I first heard how much they charged my first question was "Are you sure?"😂). They didn't charge renewal fees because "we want you to stay there so why would we charge you for that?", which was a lovely surprise too. Whenever anything needed doing (like when the dishwasher developed a fault) they had someone round really quickly and it was sorted with minimum fuss.
I've had to move away now and I'm honestly sad that Open Doors didn't have anything available in my new area, or I would have stayed with them!
On top of all of that they were just genuinely lovely people. I've mainly been dealing with Courtney and it's been a pleasure. She's taken my rambling emails in her stride and never been anything less than professional, courteous, infectiously positive and always very helpful. I would recommend Open Doors to everyone and I wish Courtney all the best for her future.
Paul.
Pablos · 30 July 2018
Agent replied
Thank you Paul for taking the time to write a review. I am delighted that the team have exceeded your expectations. In a time when Landlords and Agents in the Private sector are so demonised, it is most rewarding for my staff to know that their efforts to provide an exceptional customer experience is appreciated.
★★★★★ 5/5
GoogleI am writing this review to compliment Kirsty. Throughout our year of living in the rented property, Kirsty has been very helpful and attentive to our needs. She has always made sure that our requests are completed to meet our standards. I am very pleased by Kirsty’s attentiveness and kind demeanor. I would recommend anyone to rent any property managed by her.
Chris · 29 July 2019
★★★★★ 5/5
GoogleOver 5 years of renting with Open Doors and they have provided excellent service, very happy indeed and would highly recommend them to anyone wanting to rent and feel secure in doing so. Having just moved out the whole experience was very smooth thanks to Kirsty and our deposit returned very quickly with no issues at all to deal with, Many thanks!!
Sarah · 29 July 2019
★★★★★ 1/5
GoogleWorst customer service ever. Petulant, pedantic lack of empathy, zero customer centre. I’ve rented a house a couple of years ago and the people working there were amazing, highly experienced and approachable. I went there today and I felt like rubbish. A girl called Jalina or something was totally out of tune not interest in provide good customer service at all. I’m so happy that my landlord took all his business out of there. I wonder why....
Omar · 29 October 2019
Agent replied
Omar, very sorry that Jalina could not tell you what you wanted to hear. She was really only trying to ensure you understood what our client's expect from us in terms of affordability. The property that you were interested in was not suitable for your brother and his family, and where-ever he goes affordability will be an issue for him. We will of course contact you if we find something that we think would work for your brother. Mark Crampton Smith - Managing Director.
★★★★★ 5/5
GoogleNicky and her team at Open Doors Buckingham are amazing. It was really good experience having them as my agents for over a year. I highly recommend them.
Chetan · 26 February 2020
Agent replied
Thank you Chetan for taking the time to post a review. The team try really hard to deliver exceptional customer service, and it means a lot to them when this is recognised. Should you ever notice any way in which we could be even better, please do not hesitate to contact me directly. Mark Crampton Smith - Managing Director.
★★★★★ 5/5
GoogleOkay.. massive massive improvement!! The staff that are now at open doors are fantastic! I have had issues that have now been sorted!
Steph replies very quickly and finds out the information needed! Probably the best person that could possibly be on the case to get things sorted!! Very much appreciated!!
The previous 1 star review was more to do with specific staff and the issues they were causing me but this appears to have been rectified!
Thanks once again!! :)
Lou · 30 July 2017
Agent replied
Lou, I am concerned by your 1 star review....... perhaps you could contact me in confidence in order that i might get a better understanding of your issue(s)? Mark Crampton Smith (Director) and find some meaningful resolution.
★★★★★ 5/5
GoogleWe continue to receive excellent service from Open Doors. Have dealt with Kirsty on a number of occasions and always found her to be efficient and deals with any issues expeditiously and, keeping me informed of relevant updates. Am confident that she will deal with any issues in a professional manner which is important as not currently living in the area.
Lesley · 29 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
