Every review we hold for the Buckingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently bought a house through Leaders Buckingham. Paul and Sue ensured the process went smoothly. Reassuring and stepped in when things got interesting! I would very much recommend them. Thank you.
Avril · 19 November 2023
Agent replied · 16 June 2024
Dear Avril Jones
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe just rented through Leaders Buckingham - it was a real personal service, with Shannon remembering our interest in a property and calling us when it became available. She was friendly and helpful, as were all the team. Our queries were always dealt with swiftly and efficiently.PositiveResponsiveness, Professionalism
Cat · 17 June 2022
Agent replied · 16 June 2024
Dear Cat Croxford,
Thank you for the great review of one our Leaders Lettings Staff. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 1/5
GoogleWe were left waiting to move in for hours and hours. The paperwork had not been completed properly by Leaders. Then we were insulted by the staff on income details, which was incorrect!! No apology or compensation offered for wasting our time? Very bad service. Do not waste you time with this one.NegativeProfessionalism
Caroline · 24 August 2021
Agent replied · 16 June 2024
Dear Caroline
We appreciate your feedback and thank you for taking the time to leave us a review.
We can confirm that this matter has been addressed on Friday with the Tenant.
We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 1/5
GoogleWaited over a month to get a leak fixed in a shower and still not anywhere near getting repaired ! If you are a landlord thinking of letting your property through this company avoid and go elsewhere.
Karl · 17 June 2023
Agent replied · 16 June 2024
Dear Karl Morris,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI would like to express how pleased I am with the service received from Leaders, in particular from Lia. She has been a pleasure to deal with, has gone through everything in great detail and really has made everything a great experience. Thank you so much :)
Kate · 17 June 2022
Agent replied · 16 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you, and have a fantastic day!
★★★★★ 5/5
GoogleI recently had a viewing with Collette who was very professional and kind. She took the time to show me the property which made me feel valued when so many other letting agencies rush through viewings! Very responsive and pleasant team in general. I recommend this agency!
Marion · 17 June 2022
Agent replied · 16 June 2024
We appreciate your positive review about your recent experience with us!
★★★★★ 5/5
GoogleAbsolutely brilliant service, made the dread of moving so calm and straight forward all our credit goes to the amazing customer service of Lauren newton.
Alexandria · 18 March 2024
Agent replied · 16 June 2024
Dear Alexandria Creasey
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThanks to the whole team at Leaders in Buckingham who have successfully helped us complete on the sale of our house today.
They gave a very professional and personal service, throughout the whole process.
Steve · 21 August 2023
Agent replied · 16 June 2024
Dear Steve Morley
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleDefinitely recommend! We needed a house to move into ASAP and Toni made that possible thanks to her efforts and cooperation. She was also very friendly as she was always happy to help and answer any quiestions when we were in doubt.
Al · 13 January 2020
★★★★★ 5/5
GoogleEvery member of the team is a true professional. They were always approachable and friendly. The experience we had with them was truly First-class. Well done, Leaders!
D · 18 January 2024
Agent replied · 16 June 2024
Dear D A
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery fast viewing and the agent doing the viewing (Lucie) was very nice and answered all of the questions we had. Always get great customer service with leaders and they are always on hand to help with any issues! Would definitely recommend them to anyone wether that be landlords or tenants!PositiveResponsiveness, Professionalism
Reece · 17 June 2021
Agent replied · 16 June 2024
Hi Reece , we are so happy to read such a great review about Leaders Estate Agents Buckingham! Thank you for taking the time to post your positive experience with Leaders. Thank you from the Customer Relations Team.
★★★★★ 5/5
GoogleHad a great experience with Leaders. I would like to particularly thank Lauren for her amazing work, she was very helpful, dynamic, and friendly and was able to come up with solutions very quickly to the small issues that arose.
Sara · 17 June 2020
★★★★★ 5/5
GoogleSpoke with Lauren who was super helpful and responsive. Answered all my questions and concerns super fast
Fabian · 24 July 2024
Agent replied · 23 August 2024
Dear Fabian Valerio
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery professional company, Claudia was great from start to finish. Very happy.
Andy · 18 June 2018
Agent replied · 16 June 2024
Thank you very much for your positive review!
★★★★★ 5/5
GoogleWe had a great experience using Leaders for the purchase of our house. Lia Parker was so enthusiastic, personable and helpful. The whole team were there to help us whenever we had queries and responded to our questions quickly.
Fay · 24 August 2020
★★★★★ 5/5
GoogleA fantastic experience! Shannon who dealt with us was not only professional but very welcoming and accommodated all of our needs. She was quick to reply and was always on hand to help. Couldn’t recommend leaders enough! An asset to the town.PositiveResponsiveness, Quality, Professionalism, Value
Adam · 17 June 2022
Agent replied · 16 June 2024
Dear Adam
Thanks for taking the time to leave us a review, we appreciate your feedback.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI have dealt with leaders a few times and they have always been very helpful, especially Claudia always answering any of my questions and making me feel at ease a long the way.
Couldn’t recommend her and the company enough. Great team
John · 18 June 2019
★★★★★ 5/5
GoogleI used Leaders to sell my property in Buckingham, with Lia and Paul being my main contacts. They were highly professional and responsive throughout the process and couldn’t have been more helpful at every stage. I would highly recommend them to anyone.PositiveResponsiveness, Professionalism
Chris · 24 August 2022
Agent replied · 16 June 2024
Dear Chris Battle,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleJo was absolutely amazing in navigating a sale with what turned out to be an extremely difficult buyer. Without her expertise and patience the sale would never have completed. We cannot thank her enough.
Smart · 17 June 2023
Agent replied · 16 June 2024
We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
★★★★★ 5/5
GoogleFantastic service in helping us in quite a big move. Toni was always happy to help in any of our queries and all addressed in a very swift manner, best experience out of any agents we have dealt with to date.
John · 18 June 2019
★★★★★ 5/5
GoogleColette was extremely helpful and answered all of my questions. She returned all of my calls as soon as she could. I would highly recommend renting through Leaders as she made the whole
process as easy and stress free as possible.
Dorothy · 18 June 2019
★★★★★ 5/5
GoogleLeaders have been great during these unprecedented times. They have been incredibly responsive and always available to give some advice, especially to someone new who has no idea what they’re doing! Throughout the process they were kind and always helpful, nothing was ever an issue or too much.PositiveResponsiveness, Quality, Professionalism
Henry · 17 June 2021
Agent replied · 16 June 2024
Hi Henry Nelson-lucas,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Buckingham branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI found Shannon to be very well organised and had been brilliant at keeping me in the loop whilst arranging my rental viewing and subsequently securing the tenancy. The viewing was very professional and Leaders were able to accommodate my preferred viewing time at relatively short notice.PositiveResponsiveness, Quality, Professionalism, Value
Suzie · 17 June 2021
Agent replied · 16 June 2024
Dear Suzie Godfrey,
Thank you for the great review of our Leaders Estate Agents Buckingham team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI recently contacted Leaders with regards to rental property and found Collette extremely helpful and very professional she responded immediately to my queries and the service I received was excellent.
I would highly recommend Leaders and especially Collette without hesitation.
Sylvia · 18 June 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.