Trusted Agent profile · Buckingham
★★★★★
380 reviews across 1 platform
12 Market Square, Buckingham, MK18 1NR
Leaders Sales's office in Buckingham, at 12 Market Square, is rated 4.8 out of 5 across 380 reviews on 1 platform, including 380 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of two awards Leaders Sales won in 2026.
Tell us what you need and we'll put you in touch. Leaders Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Buckingham.
The Trusted Agent 2026 results for Leaders Sales, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Buckingham office, from every platform, shown as written. First names only.
5/5
GoogleSo far the most responsive office, especially Charlotte. She's been very helpful. We have some problems with the house and she is moving every stones to resolve the issue for us.
Hi Melinda, many thanks for your high star rating! We appreciate you taking the time to leave us a review.
1/5
GoogleAvoid at all costs. This is a rip-off agency, they are designed to take advantage of people and are crooks!! I will keep it simple 1) This is landlord biased agency; they do not care for the tenant and make their money off the tenant for landlord at all costs. Thus you are disposable and will be treated unfairly and like complete crap. 2) This agency based on taking advantage of University of Buckingham students, they will demand 6 months rent upfront, security, and other fees because they know you are international and will be ripped off tremendously. 3) Random property inspections every 2-3 months just to “check up” forcing you to clean the place because they write how dirty it is in the report which gets sent to your landlord, etc making you look like a crap tenant on top of being ripped off. They take pictures of your rooms clothes and private areas in your apartment and send them off to landlord and other employees. 4) No price deceases on renewal even if neighboring properties (listed by same agent/owner) are being sold for fraction of the price. If you decide to end tenancy and move into the same property next door to save money, they charge you fees to do that which makes it not worth it. 5) These con artists know exams are every 6 months, so they only renew your property for 6 months because most likely you will not move out during exam term and end up being stuck with the same agency until you finish degree. They also will increase you rent strategically around exam time or when they know you are most likely to stay. They ask you 3 months in advance if your going to stay and list your property on sale right away and having people visit your place for months on end before you even left. Never tell them when you are leaving only at the minimum legally required time which is 1 month. 6) Security deposit is basically flushed down the drain. They pull out numbers out of their behind and like other reviews said, charge you £50 for a pencil mark on the desk and £180 for ‘carpet damage’ etc which may be there before you came. They will keep £200 from your deposit for cleaning, even if you pay for cleaning they will say it was not cleaned properly and still charge you £200! 7) The staff never responds to issues or maintenance issues, if you have no hot water, they will just say too bad as long as you get cold water enjoy your showers as legally they must provide water only. 8) They lie to you that a property isn’t available if they know you are willing and need to rent, thus, placing you into other crap properties that are hard to let, thus taking advantage of students by charging them high prices but putting them into properties that are hard to let due to bad conditions, etc. If you ask if property A is available, they will say no and say but B is, when in reality, both are available but because they know A is easier to let and you are a student, they will say A is not available and put you in B which is harder to let and in bad shape, since a lot of students have no choice and low inventory in general. 9) The electricity and water bills are hidden from the user, and once you sign the dotted line, you are stuck because some old properties have very high electricity and water bills and you are lied to told its only £10 etc when in reality they will come out to be £50/m or more. 10) I won’t bias you and name a different agency to go to. Instead, do your research, there are better friendlier and tenant based agencies around town that are 100x better than this agency. This place was called “faulkner” before, and was bad enough, but Leaders took over and turned this place even worse than before. Save your money, time and privacy and instead go to a different agency who actually respects tenants and students.
Hi Chris, thank you taking the time to share your feedback. We are sorry that you have had a negative experience with our Buckingham branch and feel this way. We always strive to offer a high standard of service for both our tenants and landlords and apologies if you feel this has not happened. We would like to look into your complaint further, please can you email customerservice@leaders.co.uk with the property details and your full name. Many thanks.
1/5
GoogleI don't know how it's possible that estate agents like Faulkner are allowed to get away with such selfish, money-grabbing tactics. It's daylight robbery at its worst. We had to fight tooth and nail to get a fair amount of our deposit back, and after we contested they added more charges, and this happened twice! It felt like they were trying to bully us into backing down. Then there are extortionate admin fees and patronising inspections that make you feel like a child. Please don't make the same mistake I did - take your hard-earned money somewhere else!!!
Hi Justine, we are sorry that you feel this way. The branch should have contacted you to discuss this, but if not please do contact our customer service team to look into this further, by emailing your name and property details to customerservice@leaders.co.uk
5/5
GoogleShannon has been great with finding us a suitable property and making the move a smooth process. Couldn't recommend Leaders more!PositiveProfessionalism
Dear Caylee Ann, Thanks for taking the time to leave us a review, we appreciate your feedback. Kind regards Customer Care Team
5/5
GoogleCollette was amazing, really helpful and provided all the information i was requiring. The branch were lovely and excellent in their role.PositiveProfessionalism
Dear The Runnerbean! Thank you for taking the time to review your recent experience with our Leaders Estate Agents Buckingham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleThe helpful and friendly attitude of the lettings team is above and beyond, the advice and support I received from Ruth, Claudia and Collette was invaluable, can't recommend enough!
Hi Stephanie, thank you for your kind words and this wonderful review!
5/5
GoogleWith the luck, I have sold my property and bought the new one, which both through Leaders. Jo, Paul and Sue are all very helpful, and keep on top of things, which gave me less stress in the whole process. Very appreciated the service from them!
Dear Shirley Sun Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSecured my first rental with Leaders (Lucie) Great experience, viewing on time, questions always answered extremely quickly, very smooth and informative process. Recently secured another property to rent with Lucie, another great experience, such an impressive level of customer service, have nothing to fault.... 5 stars! I have had alot of dealings with estate agents and this is by far the best in terms of, proficiency, customer service and professionalism.PositiveResponsiveness, Quality, Professionalism
Hi Dan James, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Buckingham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Buckingham
5/5
GoogleCant praise Collette and the other staff that I was in contact with during the process of my rental enough. Collette went out of her way to accommodate my working hours so that I could get a viewing on the property I was interested in. Approachable and friendly. Great job Collette and Leaders. Would certainly recommend this Company.
5/5
GoogleI must say the entire process was fantastic. Shannon is a gem, loved working with her through the process.PositiveResponsiveness, Professionalism
Dear Nakeeta Janse Van Rensburg, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleLeaders were absolutely fantastic in organising finding me a flat and going through all the steps needed to make it happen. 100% would recommend as it was a smooth process and thank you Collette for being brilliant at helping every step of the way and replying super fast each time; wouldn't have happened without her persistence.
5/5
GoogleLeaders were exceptionally helpful in selling my property in Buckingham. I was moving out of area and found the whole process very stressful, but with the help and support from Paul, Jo and Sue it was a relatively smooth process. Many thanks to you all.
Dear Jeanette Burrows Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleQuick response to any emails, Collette has been really helpful during this process.
Hi Bella, we really appreciate your feedback about Collette and we happy to have been of service. Kind regards Customer Care Team
5/5
GoogleCant praise Collette and the other staff that I was in contact with during the process of my rental enough. Collette went out of her way to accommodate my working hours so that I could get a viewing on the property I was interested in. Approachable and friendly. Great job Collette and Leaders. Would certainly recommend this Company.
5/5
GooglePhoned up Leaders in Buckingham to make some enquiries around a property to let and spoke to Lauren who was really helpful and polite. Unfortunately the property I was enquiring about wasn't suitable for me but she went out of her way to try and see if she could help and find alternatives for me.
5/5
GoogleCollette and the team have been very helpful in dealing with our unique situation. Very nice and friendly, not just a big soulless estate agency. Would recommend.
Hi Cath, thank you for your wonderful review! We are really glad you had such a great experience with us. If you need anything else please do not hesitate to give us a call. We hope you have a great day!
5/5
GoogleFantastic service, dealt with Claudia she was professional, friendly and easy to talk. She made our move so easy. I cant recommend Claudia and Leaders team enough.
Hi Calum Macgregor, thank you so much for your positive comments about Leaders Buckingham!
5/5
GoogleFrom the first phone call to meeting Claudia, she was very professional and pleasant. Considering the type of job I do, I am extremely busy with different deadlines but Claudia was very understanding and flexible. I will definitely recommend Leaders to my family and friends as the letting agency to engage in their search of a property. Thank you
5/5
GoogleWe have had the best experience purchasing through Leaders. We wish we had sold through Leaders too! Excellent customer service from every single person we have spoken to. They have been brilliant at communicating through the whole process, have been approachable and have been great at listening. Would highly recommend!
Dear Kyrstn Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleShannon was so helpful and responded very quickly to all my enquiries
Hi Liam we are so happy to read such a great review about Leaders Letting Agents Buckingham! We appreciate your positive review about your recent experience with us!
5/5
GoogleQuick and easy , very professional team, Collette was a star.PositiveResponsiveness, Professionalism
Dear Dan Woolley, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleCollette is wonderful. She goes the extra mile for you. Highly recommend.
Hi Michelle , we are so happy to read such a great review about Collette. Thanks Leaders Buckingham
5/5
GoogleMet with Lucie outside the property for viewing, she was actually earlier than us and ended up having to wait for me. Very polite and in-line with current COVID protocols. Felt very safe during the viewing. Excellent at communication afterwards, almost instant answers via email or gave me a call. Hopefully the completion process can be equally as smooth! Definitely recommend this estate agents.PositiveResponsiveness, Professionalism
Hi Jacky Chen, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Buckingham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleCollette was very efficient and answered all my questions immediatelyPositiveResponsiveness, Professionalism
Dear Robert Finlayson, Thank you for the great review of our Leaders Estate Agents Buckingham team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Leaders Sales, Buckingham won Gold; Leaders Sales, Gosport won Gold.
Tell us what you need and we'll put you in touch. Leaders Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Buckingham.
