Trusted Agent profile · Brundall
Verified
★★★★★
784 reviews across 3 platforms
2 Cucumber Lane, Brundall, NR13 5QY
Starkings & Watson's office in Brundall, at 2 Cucumber Lane, is rated 4.9 out of 5 across 784 reviews on three platforms, including 308 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Starkings & Watson won in 2026.
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The Trusted Agent 2026 results for Starkings & Watson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Brundall office, from every platform, shown as written. First names only.
5/5
FacebookChris and the team at starkins and Watson were absolutely fantastic in these unusual times. They were proactive in selling my house. They kept us informed all the way through the transaction with regular calls and emails. I cannot fault them and have no hesitation in recommending them to any one. Many thanks. Mark and Sarah
Much appreciated Thanks Mark!
1/5
FacebookAwful. Authorised work to my property that I never instructed. Wrong address on tenancy agreement so had me down as living with the tenants. Happy to take your money and then wash their hands of you. You’ll be promised the world and then they’ll not care. It’s been a truly distressing experience experience and all you get is apologies for constant mistakes. I’ve given alot of money to this company to be accused of being disrespectful when staff have accused me (their client) as lying. If you are planning on having your property managed then save yourself the headache, trauma & money by going elsewhere.
Emily - I am sorry to read your review. We continue to work with you and your tenants to find an amicable solution for all parties, within the realms of the law. We work with hundreds of independent landlords who own just one property, and whilst its impossible to always get everything right, our team work hard to find solutions. Pippa.
5/5
GoogleVery pleased with the way my sale was handled by the Brundall office. Sam and Karen were great at the viewings stage and always kept me informed, and once a sale had been agreed Sarah was fantastic. She updated me regularly and chased …
5/5
TrustpilotExcellent service from all concerned
Excellent service from all concerned. Special mention for Will and Liz who kept me updated on my purchase progression at every stage . We’re both incredibly supportive as my purchase was very protracted. Thank you all at Starkins and Watson you are a credit to your profession. Sarah
5/5
GoogleThe whole team worked tirelessly to ensure the house sale went through without complications. Karen got the ball moving and Sarah provided prompt and speedy service, getting things sorted to ensure the sale proceeded in a timely manner. Thank you, to everyone involved.
Thank you for your review - we welcome all comments and one of our team will be in touch to discuss these further.
5/5
GoogleSam, Sarah, Karen and Will were really helpful with selling and buying. Communication was always clear and very important. Even though there were some odd moments during the sale, Will in particular always was on hand to deal with them. Than you starkings and watson!
5/5
FacebookThe team worked very hard to secure a sale of our property and once the sale had been agreed, we were kept up to date of the progress. Thank you to the whole team and especially James, Karen and Janet
5/5
GoogleWe would love to thank the team at Starkings and Watson in brundall for all their support and guidance at buying our first home. From start to finish we have had a great experience, with brilliant communication! Massive shout out to Karen …
5/5
TrustpilotGreat service
Great service from start to finish on our sale. Knowledgeable, friendly and easy to contact the team helped us every step along the way. We really feel that Sam and Sarah deserve a special mention.
5/5
FacebookExcellent Estate Agents was a very long process in all 6 months but they kept me up to date in everything that was going on and Natalie was extremely helpful in pushing it along as much as she could!! `Would recommend Thanks for all your help!
Thank you Wendy for your kind words. I will pass them onto Natalie and the team. Best wishes. Chris.
5/5
TrustpilotThe lettings team were so helpful
The Poringland lettings team were so helpful and speedy at getting us into the house we loved. Couldn’t think of a much better experience.
5/5
GoogleExcellent team at the Brundell office. They were professional, knowledgeable and diligent throughout our entire dealings with them. Highly recommended.
1/5
TrustpilotNot the best experience as a potential buyer.
Not used them to sell our property but viewings via them and these are my views. 1. Hasseled 10 mins after viewing property by phone, i will give feedback when i deem required. 2. Property shown on website & rightmove after being told its off the market & then i find that property for rent on another website? is it for sale or not??. 3. Multiple texts hassling about feedback on viewings. 4. Constant flyers through our door offering to sell our house when they have zero chance of me selling via them & they know i am happy with my current agent, save your paper & time !. 5. Properties they advertise between 20-40k over what they are actually worth. 6. Lastly "Offers in excess of" one of the most stupidly used estate agent terms in the world, if a property is listed as 310k im not going to offer 350k. Tell the potential buyer how much you want not leave us to bid like an auction & guess. All in all too pushy & to desperate in my view and need to tone down on the persistant contact, its a busy world out there with many estate agents who adopt a much better approach to house sales.
5/5
GoogleReally happy with the service at the Brundall office, Sam was particularly friendly and always happy to help. Although we encountered some issues with listing (our fault not the agents!) we were really happy with the gentleman who came to …
5/5
FacebookWe recently purchased a home through Starkings & Watson. Melissa and Natalie were absolutely brilliant. They assisted/supported us every step of the way- especially with the dreaded solicitors! Thank you Starkings & Watson. We are very happy in our new home.
Many thanks Linda for your kind words! I will pass them onto the team 🙂 best wishes, Chris.
5/5
FacebookFrom start to finish their service has been both personal and professional, communication has been 1st class from the initial sales set up through to the sales progression with Charly Newell, her commitment to our sale and the amount of additional work that was not necessarily her place to do was most appreciated and was paramount to our sale going through when we needed it. I would highly recommend Starkins &Watson
5/5
FacebookWe used Starkings and Watsons to sell our property which they did back in October within a week! We have had numerous issues and finally got the keys today, nearly 9 months later!. I can’t thank the team enough, especially Melissa who has been giving weekly updates and chasing constantly to help get our sale through. From the valuation to the completion the service has been great, they have not been ‘pushy’ and have been honest the whole way through which although at times what we didn’t want to hear, it is greatly appreciated. We highly recommend
5/5
Facebook😃 The service was good always got back to you on the telephone, and helpful, spoke to Will a lot he was most helpful and pleasant, would recomend Starkings and Watson
Thanks Christine for your kind words. Great to hear how good Will has been! Best wishes Chris.
4/5
TrustpilotFrom viewing a property till I was…
From viewing a property till I was called that I have gotten the property and to moving into the property, rhe team at Starkings and Watson has been wonderful and helpful, They provide you will every necessary information. I hope to use Starkings and Watson again in future when I want to buy my first house.
5/5
GoogleWe finally completed the sale of our bungalow with Starkings & Watson and would like to thank two of the staff in particular. Karen was extremely helpful and went out of her way to get the sale agreed on …
5/5
GoogleOur whole experience with Starkings & Watson was excellent . Chris, Karen & Sam were all extremely professional and friendly, keeping us fully informed of regular up-dates. Also, the viewing portal stats were very helpful. We would highly recommend their services.
5/5
FacebookAll at Starkings were really helpful. Especially the Progression Team. Melissa helped us every step of the way. We received weekly emails and quick responses. Melissa kept in touch with all interested parties and kept things moving along unlike our solicitors.
Thanks Lynn for your review. All the best for the future.
4/5
TrustpilotWe have recently purchased a property…
We have recently purchased a property through Starkings and Watson. We received a great level of service from Caroline who was on hand to assist us along the way, she was professional, polite and courteous throughout. A real asset to the company. Our only negative is that it would have been nice to have a direct dial telephone number for her. Although she did always return our calls promptly, a direct contact would have been easier for us.
5/5
TrustpilotA really good service from start to…
A really good service from start to finish from the team at Poringland. They sold our house but in the process of it being advertised, we received regular updates. We were usually not home when viewings took place but the few where we were home, we could clearly see that the agent showing the clients around knew the house well and could answer their questions from being well prepared.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Starkings & Watson, Brundall won Trusted Agent; Starkings & Watson, Poringland won Trusted Agent.
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