Trusted Agent profile · Broxtowe
★★★★★
450 reviews across 2 platforms
134 Nottingham Road, Eastwood, Nottingham, NG16 3GD, Broxtowe, NG16 3GD
Burchell Edwards's office in Broxtowe, at 134 Nottingham Road, is rated 3.7 out of 5 across 450 reviews on two platforms, including 206 Google reviews rated 4.7.
Every review we hold for the Broxtowe office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service again from Emily and…
Excellent service again from Emily and Tom. Very efficient and professional service, they are both very proactive with sourcing new tenants and keep me informed at all stages of the process. Always at the end of the telephone or will call me back if not available. Both Emily and Tom are very personable and approachable and I would not hesitate to use this service but especially Emily and Tom again,
5/5
GoogleWe used Liam from Burchell Edwards to help with the process of buying our first home. We had spoken to other mortgage advisors but found things were explained in such a complicated way that me and my partner left feeling exhausted from all the confusing information explained to us. When we spoke to Liam, he could see we were first time buyers and found things complicated to understand. Liam explained everything and things made much more sense which really helped with the buying process. Liam found us a great mortgage with a really competitive rate compared to others. Even though the process of buying our house took much longer than we would have liked (this was not Liam or Burhcell Edwards fault), Liam would chase things up with other parties and did everything he could to make the process be as quick as possible. Thank you so much Liam! We’ve gained a friend as well as a highly recommended mortgage advisor. Chris and Jess
1/5
TrustpilotWe went with this tin pot Company
We went with this tin pot Company, following on from a awful conveyancing experience online.However! Talk about out of the pot into the fire!!!Burchell Edwards at Eastwood proved to be absolutely DIRE!! They work with Talbots Law in Dudley (We have given them feefo...)We did not find out UNTIL the day before we were due to exchange contracts that even though at the beginning of the fiasco my husband had categorically stated that the contract with them was for BOTH the SALE AND the Purchase, Scarlett, the lead estate agent at the Office did the biggest mess up of her career (I am presuming there hasn't been any worst...!) and only put on the Contract for the sale!! Lexi, the Eastwood Manager agreed with my husband that she remembered him telling Scarlett that it was for a sale AND Purchase at the time.Mistakes happen all the time, it is simply human nature.What REALLY galls us though, is that this Estate Agency attempted to hide and dismiss what they had messed up.NO apology, literally just trying to sweep their mess up away altogether.To LEXI and SCARLETT, SHAME on you, you should be utterly disgusted with yourselves, but no doubt both you and Burchell Edwards will go into denial mode....unfortunately for you, we DO have ALL the relevant paperwork to take forward if we decide to do so.We urge ANYONE even thinking of using this Company to avoid like the plague...👿What I would like to know is, whay doesn't ANYBODY respond to the people on the reviews?? Burchell Edwards really should be shamed and vilified......
5/5
GoogleOn 2 occasions in the past few years Burchell Edwards, particularly Lianne Ward-Turner, have been amazing. The first was in purchasing and arranging the mortgage for our new house and most recently arranging a new mortgage deal. Her knowledge is second to none which is only matched by her hunger to help customers through every stage of the process. We have been kept upto date on everything. She has been able to take a VERY stressful process and made it pretty much sail through. I have recommended both Burchell Edwards and Lianne to lots of friends and family. Thanks for all your help
5/5
GoogleWe decided to sell our property and went back to Burchell Edwards as we had had a good previous experience with them when we purchased our first property 10 years ago. We joked with Adam and David about selling our property within a week and how we would like to be moving into our new property the following week. The "for sale "board went up Tuesday after the photos were taken and it was sold by Friday!! This was thanks to them and their expert knowledge in knowing who was looking for what property on the market at that time. The team at Eastwood were not only friendly, funny and easy to talk to, they put you at ease instantly and they are all very professional and knowledgeable in their field. The girls in the office answered any questions we had and helped with any paperwork that we were struggling to fill out and even sent it off for us to the solicitors when needed. We also used their mortgage broker Lianne and words cannot describe how helpful and brilliant she has been. We had had previous quotes on mortgages and were very unhappy and left feeling like we were not going to be able to move, but after speaking with Lianne she suddenly gave us so many more options and we are now in the final stages of purchasing our new home. I cannot thank the team enough for their help and they have made the whole moving experience easy, stress free and almost enjoyable! (if that's at all possible when moving house?!) Thanks team for all your help and advice long the way.
1/5
TrustpilotLandlord says you don't need boiler
We were told if we wanted to rent we had to move in within 4 days, we were not allowed to give any notice for the property we are currently in. So we had to take the keys on a monday evening, then couldn't actually see the property until the weekend. The boiler doesn't work, the ceiling in the kitchen is so damp it has fallen through, the kitchen units are damp, the only electrics are the lights and shower, the cooker is unusable. Both Burchell and the landlord have said we don't require a boiler and we don't require electrics to move in, in October. One comment we thought was rather exceptional was "if it was your house you would still have to pay the mortgage, so you still need to pay the rent, even if you can't live there". I've rented for 22 years up and down the country, Burchell Edwards is by far and away the worst experience i have had.
5/5
GoogleThank you to Liam for an amazing service when selling and buying our house! Liam was extremely knowledgeable and professional, kept us up to date with everything that was going on and went above and beyond for us, nothing was too much trouble. He was always friendly and a pleasure to work with. We would definitely recommend using Liam! He made the whole process a lot easier. Thank you Liam!!
1/5
TrustpilotShocking
The worst agent possible. DO NOT use this agency.Overpriced compared to all local agents, they fixed their price off of an inflated price (confirmed by other agents and RICS afterward).Took 2 weeks to get 4 viewings, no offers.No further viewings in 3 months despite lowering our price.Most importantly they tie you into 3 month exlusivity contract, compared to 1 month elsewhere.Worst of all 90% of the time i called them, no-one answered, and most of the time voicemail full. If that happens to me the vendor, imagine how difficult it is for potential viewers.
5/5
GoogleWe bought our new house through this estate agents and the process was mostly dealt with Lexi and she was brilliant always so polite and helped out with any issues we had. Thank you Lexi for being so helpful with everything.
Hi there, thank you so much for a lovely review, we are thrilled that you were happy with our service.
5/5
GoogleThe Lettings team at Burchell Edwards have been nothing but amazing. They listened to us and our criteria and had us moved in within no time at all. We would definitely recommend to a friend or anyone that’s looking to rent a house.
Thanks Mitchell for your brilliant recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleElla and Bryani have been fantastic in helping us get into our first home. From start to finish, their communication was excellent and the process was absolutely seamless. I would recommend the Lettings team at Eastwood to everyone. Thank you both so much.
Thank you for taking the time to leave us this great 5* review and recommendation Rebecca. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDo NOT waste your time
Having taken all my details (enough to clone me) I was told a member of staff was on holiday and I would have to take another hour giving my information again. Then that person left I was passed onto a third member. All 3 of them left the company, my concern is that clearly they could take my information. How in the modern world is this possible? Then to be told by the third person they charged for this service. Incredible.
5/5
GoogleGreat service from all staff. I have just bought my first home and went with Lee for my mortgage broker, he has been very helpful, explained everything I was unsure about and made everything very clear along the way! Would highly recommend.
Thank you so much for your wonderful 5* review Charlotte! We're thrilled to hear that Lee and our team were able to assist you effectively with your first home purchase. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleBurchell Edwards are by far the best Letting agent I have ever used! Ella and Bryani have been nothing short of amazing when getting my property rented out for me. The whole process was seamless and their communication was impeccable- talking me through every step of the way. I will definitely be using again and I would recommend everyone else to do the same. Thank you girls.
5/5
GoogleWould highly recommend Burchell Edwards Eastwood, all the staff I've dealt with were very professional especially Lexi, she is fantastic at what she does, a real asset to BE shes goes above and beyond excellent customer service & sales, the best I've seen in this business.
1/5
TrustpilotSomeone came over to value our house…
Someone came over to value our house approx two weeks ago. He told us that he'd get back to us with the full report via email asap. My dad has called them several times to ask where this report is, and he's been fobbed off with excuses every time he's called as to why the guy can't come to the phone. Awful company to deal with. Won't be using them again!!!!
5/5
GoogleFast, friendly and efficient - everything you need when looking to rent, especially when time is against you in terms of organising checks and all the challenging admin tasks. Bryani Russell-Hart who was my contact at the branch couldn't have been more helpful and the whole process has been super smooth up to now. Thanks for making it so painless
1/5
TrustpilotDO NOT USE FOR LETTINGS!!!
DO NOT USE FOR LETTINGS!!!Absolutely rubbish constant changing of staff. No checks done properly, just constant lies about everything. No support whatsoever I was constantly having to chase them, never answered there phone for the two years the fully managed my property which was always left in a state because checks were not done. I still have letters from utility bills coming to me from last year because the agent didn't bother to pass them on. This was fully managed! Could do a better job on my own especially when all they were interested in was raising the fee I paid. Good riddance to them so glad I'm with a better agent.
5/5
GoogleElla and Bryani at the Eastwood branch have been amazing throughout assisting us with getting our first place together and had us moved in with a week! Amazing customer service and support, thank you both so much! 🤩 …
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotVery happy with their service
Ignore the negative reviews, not a clue who they were dealing with! I found Stephen and his team to be polite and very helpful. They kept in constant contact and were happy to answer any questions I had.I'd happily use them again next time I move.
5/5
GoogleDavid is very friendly and professional made the house viewing buying process easier to understand which is very helpful for a first time buyer. Lianne was amazing helped my partner and I through the all the paperwork and the overload of information especially for myself with my dyslexia understanding forms etc from viewing to getting the keys was a smooth stressless process.. We paid a extra to have Lianne as our mortgage advisor now.
5/5
TrustpilotBurchall Edwards Castle Bromwich
The team were brilliant. Emily was amazing, always there to answer our questions and gave us advice. Emily’s knowledge is outstanding. Our flat went on the market and within a week a tenant was in there. Absolutely amazing service. Thank you so much.
1/5
TrustpilotAvoid the Tamworth branch if you are…
Avoid the Tamworth branch if you are thinking of selling your house!They tie you in to a six month contract, they then don’t have any motivation to sell your house. They will not release you from the contract early and the only way to stop the company selling your house is to send them a two week notice to take your house off the market! Then have to wait till your six months is up to try sell your house with some one else… Thanks for nothing Burchell Edward’s
5/5
TrustpilotEmily & Tom tag team
This was the first time renting a property and I must say that Emily & Tom was highly professional from the beginning to the end of the process.Special thanks to Emily who answered every question I could think of and even the ones I couldn’t. Overall my experience with Burchell Edwards Estate & Letting Agents was outstanding, simple, educational and pleasurable Thanks Guys
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Burchell Edwards's Broxtowe office has 450 reviews across two platforms: 206 on Google, 244 on Trustpilot (across the whole business).
Burchell Edwards Eastwood is rated 3.7 out of 5 across all 450 reviews, and 4.7 out of 5 on Google from 206 reviews.
Burchell Edwards Eastwood, 134 Nottingham Road, Eastwood, Nottingham, NG16 3GD, Broxtowe, NG16 3GD.
