Burchell Edwards Eastwood reviews

★★★★★ 5/5

Google

Absolutely amazing service from the whole team but especially Scarlett Lawson,. It was my first time selling and buying on my own and I had no real idea where to start but her support from beginning to end was 100%. I could not have gone through this without her., and the whole process from offers made to the actual move was around 10 weeks, i also used their in house solicitors, very streamlined and I was very pleased and happy with the service and support that i received., but I am still never moving again 🤣

Tina · 17 December 2025

★★★★★ 5/5

Google

Very happy with the way they dealt with our sale, Lexie was very knowledgeable and helped us in taking the best market approach and made good efforts to find us clients. Once our buyer was found, Allison kept us constantly in the loop, throughout the whole process and chased the solicitors when needed. Five stars from us!

Daniel · 17 March 2026

★★★★★ 5/5

Google

I was looking for a rental property and had the pleasure of being looked after by Bryani, I can honestly say what a joy she is to deal with (and the other agents) nothing was too much trouble, very professional and friendly, always called me back, she is an absolute credit to Burchell Edwards. I also have to give my thanks to Phoebe who is also amazing. Definitely recommend Bryani if you are looking for a rental. Thank you all so much. Jo

Jo · 10 July 2025

★★★★★ 5/5

Google

I recently purchased a property through Burchell Edwards Eastwood. Maddie Wright was my point of communication and was lovely to deal with. We needed to go back into the property a few times with your builder and Maddie was on hand to assit with finding an appointment time to suit us. Great service- thanks!

J · 17 November 2025

★★★★★ 5/5

Google

Thanks to Ella our family finally found a place that we can call home! We came across multiple properties over the past two months but either the state of them was unacceptable or the agencies that took our applications, let us wait over a week and gave the reply that landlord picked someone else. After many weeks of disappointment, we came across property managed by Burchell Edwards in Eastwood. Ella presented the property to us very promptly, we were happy with it and she made a phonecall to the landlord soon after our viewing, which meant that we could apply, pay deposit and go through the process extremely quickly. After soooo many disappointments and delays, Ella made this process seem super easy! If you're looking for new agency - don't look any further! 11/10 😊

Gruszka · 8 January 2025

★★★★★ 5/5

Google

A huge thank you to Lexie and Maddie for assisting us with the purchase of our new home, they've been truly commited from start to finish, taking away most of the stress involved with purchasing a house. I wouldnt hesitate in recommending them to anyone looking to buy or sell. Thanks again.

Dave · 17 November 2025

★★★★★ 5/5

Google

I've been a remote landlord of a property in Langley Mill for several years and had two really bad tenancy experiences with a different National Property Management and Lettings company. Thankfully about 18 months ago I switched to Burchell Edwards and found the difference to be night and day. I initially dealt with Holly and now with Bryani and Ella who have all been first class in everything they do. From finding the right tenant to managing check in, inventory, maintenance, rent collection and checkout they are all brilliant at what they do. They are easy to talk to, offer good advice and genuinely do an excellent job. I would happily recommend them to anyone looking to rent as a tenant or as landlord.

Steve · 2 December 2024

★★★★★ 5/5

Google

Maddie from Burchell and Edwards Eastwood was really approachable and helpful from start to finish with our purchase of our first home as first time buyers. All the staff are really friendly and would highly recommend

EstherStevenson · 17 February 2026

★★★★★ 5/5

Google

My partner & I used Burchell Edwards Eastwood to buy our first family home, the process was seamless, and honestly their customer service could not have been better. Scarlett & Lee were both fantastic. Scarlett handled all of our viewings and questions along the way, and Lee set up our mortgage and insurance. They were both helpful, friendly and talked us through every step of the way. The process went a lot quicker than we were expecting too!

Danni · 1 November 2024

★★★★★ 5/5

Google

A big thank you to Lexie Weaver and Scarlett Lawson at Burchell Edwards Eastwood for the professional advice and help in the recent sale of our property. They were always there if you need any help and always kept us up to date on what was happening.

Alistair · 11 October 2025

★★★★★ 5/5

Google

Maddie was really helpful took us around the property 3 times bless her and kept us upto date with everything and was a really nice person

Michelle · 17 March 2026

★★★★★ 5/5

Google

Lee and the team at the Eastwood branch helped my wife and I through our first mortgage application and at no point were we made to feel pressured, or that any question was too much hassle or to obvious to answer. Lee's knowledge and friendly demeanor put us immediately at ease and I'm so glad I popped in on a whim in January to see if they could help us out! He sourced us (first time buyers) an excellent deal and provided us with exceptional customer service throughout. At every point during the process we've been kept informed, and the team are really responsive to requests for clarification or general information. Excellent service from a top rate team.

Matt · 26 June 2024

★★★★★ 5/5

Google

I just want to say a huge thank you to Bryoni at Burchell Edwards. She’s been so supportive and understanding through the whole process, which honestly made such a big difference for me. She took the time to listen, kept me reassured when I …

Kathrin · 17 September 2025

★★★★★ 5/5

Google

I had been searching for a rental property in the surrounding area for some time. Most of my viewings with other letting agents would be disinterested in showing me around and unable to answer any questions I would have about the property. On Saturday Holly from Burchell Edwards showed me around a property she gave a lovely tour and was very knowledgeable about the property. Holly was very friendly and happy to answer any of my questions. This was the first time in my search that I was treated like a valued customer and I would recommend Burchell Edwards Eastwood to anyone searching in the area.

Zeke · 27 May 2024

★★★★★ 5/5

Google

Little nervous as I was buying my first home, received great service during the whole process from everyone in the Eastwood branch. Buying my first house was way easier because of Lee Peck's help. He was always quick to respond and easy to reach whenever I needed him. No matter if I just needed a quick update or had big questions, Lee was always there to answer them. He knows a lot about how to buy a house and was really willing to help me understand everything. This made a huge difference. If you're thinking about buying your first home, getting help from Lee is a great idea. I'm really grateful for his help and I think others who are about to buy a house should definitely talk to him. Would recommend Burchell Edwards looking for a good experience in buying their own home.

Seun · 27 April 2024

★★★★★ 5/5

Google

Bryani and Ella, from start to finish they have given us the best service we could have ever expected. Although moving is a stressful experience, both never made their process difficult, always communicating and calling with updates. They are genuine ladies who really go out their way to help you, would definitely recommend them and the branch to anyone Buying/renting. Thank you Bryani and Ella, you’re both amazing.

Melissa · 1 November 2024

★★★★★ 5/5

Google

I cannot thank Lee Peck (my advisor) enough for his work, unconditional support, knowledge, time given to explain and consistency throughout the 18 plus years we’ve worked together. I have experience of working with others too and honestly no one comes close. Lee has found a solution for every obstacle we’ve come across, he will not commit to anything he don’t believe he can do and always tells me the reality (what more can I ask for). I have linked Lee with close family and friends due to trust, they all say he’s thorough, consistent, reliable and have only worked with him since being introduced. Lee knows already, however simply thank you for being you, forever grateful. Karl B

Quattro97 · 27 February 2024

★★★★★ 5/5

Google

I have received excellent service from the Eastwood branch, right from booking the valuation via Scarlett, dealing with Lexie who listed my property and re-installed confidence I had lost with another local estate agent, Watsons. Most of all SCARLETT, who ensured the viewer who bought my property had been vetted and in a position to buy also negotiated an offer on my property that was way more than I anticipated and that is what you need from your negotiator, not someone who is just happy to get the sale but fights to get you the maximum sale price. Months were wasted with the other local estate agent who did not vet viewers and wasted my and my family’s time by booking people to view my property who were not in a position to buy, just to say they’d booked a viewing. Communication has been fantastic with Scarlett and she has actioned every query and has been happy to do so. My property sold after just 1 viewing using Burchell Edwards, Eastwood, the photographer was awesome, marketing was professional, not the agent sending an accompanied viewer round with a camera claiming to be professional. After wasting 6 months with another ‘ estate agent’ whose Negotiators were argumentative and rude I would highly recommend Burchell Edwards, ask for Scarlett!

Amanda · 27 February 2024

★★★★★ 1/5

Google

If zero stars were possible, this company would deserve it. I trusted Burchell Edwards (Connells Group) with full management of my property. The result? • My tenant moved out early, but they failed to carry out a timely check-out. • They withheld and contradicted information for weeks. • They demanded £135+VAT for an inspection that should have been part of their service. • They repeatedly chased me to release the tenant’s deposit before resolving my complaint. • When I escalated to The Property Ombudsman, Connells’ delays and tactics meant the case wasn’t accepted. Two months of stress, endless emails, and still no accountability. My advice: do not entrust your property to this company. They take their fees but not their responsibilities. Update (24 Oct 2025): Burchell Edwards replied here with a generic apology and asked me to email a complaints address. I have already submitted a formal complaint months ago with no proper resolution. A template response does not address the fact they failed in their full management duties and left me to deal with the fallout

Ophelia · 17 November 2025

★★★★★ 5/5

Google

I have had the pleasure of dealing with Phoebe and Bryani while looking for and completing the process of renting my new home. Both were incredibly helpful and professional amd made the process much easier.

Georgina · 20 October 2025

★★★★★ 5/5

Google

Tyler and Lee were both really helpful, broke everything down so my and my partner understood what was going on. Went in very nervous as a first time buyer not quite getting it but left feeling good! I have no idea what I was stressing over in the first place, couldn't recommend them enough I wish I could give more than 5 stars!

Lucy · 20 November 2024

★★★★★ 5/5

Google

We have recently moved into a new property with the help of Sam and Briony from the lettings team. Both staff were super friendly and helpful, really good communication and they made the process so much easier than experiences we've had in the past with other agencies! Would 100% work with them again if we chose to move in the future

Kerryn · 15 April 2026

★★★★★ 5/5

Google

Scarlett Lawson was great as well as everyone else in the office, nothing was too much trouble all questions were answered and appointments for builder arranged as well as myself. Made everything easy for me along the journey. …

James · 17 August 2025

★★★★★ 5/5

Google

After a flood in the house over the weekend Holly was an Incredible help, after I’d left a very panicked voicemail with the branch, not expecting a reply because it was the weekend and out of hours, Holly called me and talked me through what she would do, massively putting my mind at rest. She was a fantastic link between myself and my landlord, keeping us both fully informed and staying in constant contact to get the situation resolved. This contact was maintained the entire time (including Sunday!) which was such a huge help. After 17 years of renting I have never had such a fast and genuinely helpful & personal response from an agents, would highly recommend 😊

Jayne · 29 November 2023