Burchell Edwards Eastwood reviews in Broxtowe

★★★★★ 5/5

Google

We would heartily recommend the estate agency to anyone because we were so pleased with them. When we first started looking and seeing, Maddy Wright who helped us set up the viewing, queries if any for the seller etc. After we discovered our house, Lee Peck promptly assisted with the mortgage portion of things, followed up, and answered any issues that were brought up, especially for first-time buyers. Sara Alt liasing with solicitors side of things . Once again, thank you for the Burchwell Edward's Eastwood location.

Nagendiran · 17 October 2025

★★★★★ 5/5

Google

Everything was done very smoothly and Maddy was very professional and helped me with every question I had.

Adam · 17 February 2026

★★★★★ 5/5

Google

The reason we chose this agents is the time spent with us in the very beginning, Lexi went through the whole process, we were only enquiring about selling our home, however then decided to just go for it! Tyler sold our house and has been amazing answering any queries and chasing up on items we were waiting for. Lee who is the in house mortgage advisor has been amazing 🤩 10/10, would definitely recommend, went through each detail with us, and helped us with getting our dream home ❤️ Thank you everyone 😇

Hannah · 25 October 2023

★★★★★ 5/5

Google

When it came time to buy my first house i was a bit nervous and not knowing if it were possible. After my first conversation with Lee Peck all my fears were gone. Lee was extremely professional, communicated very well and explained everything clearly. He managed to get me a great deal on my mortgage and was alway available to answer any questions i had. I would highly recommend.

Lee · 27 May 2024

★★★★★ 5/5

Google

Thank you to Lexie at the Eastwood branch for great communication and a really relaxed friendly & professional viewing of my new home, thanks for your help! Zoe

Zoe · 3 November 2025

★★★★★ 5/5

Google

Amazing Letting Agency. Contact is kept throughout the whole process from the day the viewing is done and throughout referencing etc. I had the privilege of knowing Holly and Alyssa and they’ve both been so so lovely and kept my mind at ease throughout the whole process, continuously kept me up to date and were genuinely happy for me when I was given the place I really wanted. We need more Alyssa’s and Hollys in letting agencies!

Rebecca · 25 October 2023

★★★★★ 1/5

Trustpilot

One star is too much for this absolute…

One star is too much for this absolute shambles of a business. Their Tamworth branch are lazy and inept. I have left numerous messages and they never call back. When you do speak to someone they tell you it’s another branch who pass you straight back to Tamworth. I hope they tell their landlords that they let for how they can’t be bothered to let their properties.

Mike · 28 August 2026

★★★★★ 5/5

Google

Scarlet has been amazing, very informative and knows a lot about Nottingham as a whole. If your looking to sell a property I highly recommend her!

Khan · 11 October 2025

★★★★★ 5/5

Google

We found ourselves needing to find a house quite quickly and Bryani has been super helpful, understanding and has dealt with queries quickly, keeping us informed throughout. Thank you 😊 …

Gemma · 18 August 2025

★★★★★ 1/5

Trustpilot

If I could give a minus number I would

If I could give a minus number I would. DO NOT WORK WITH THIS AGENCY! We were mislead and told incorrect information in order to sign a lease. There is no effective communication between the landlord and agent. They tell you one thing on the phone and another on email to cover their own backs for legal action. They don't answer calls and DO NOT admit to their mistake. Stay clear do not get involved - particularly the Castle Bromwich Branch

Aliyah · 10 December 2024

★★★★★ 5/5

Google

Wow what a whirlwind!! Sold within 5 days of going live!! Thank you so much Tyler and Scarlett at Burchell Edwards @ the Eastwood branch. You have made selling our family home and getting us our perfect bungalow look so easy!! I don’t think we could have done it without your support and expertise. Thank you so much

Mandy · 26 June 2024

★★★★★ 5/5

Google

Used Burchell because of previous good experience and Maddy is continuing that excellent and professional service with my current sale

Phil · 27 October 2025

★★★★★ 5/5

Google

Bryani has been extremely helpful and professional throughout my dealings with her regarding my rental property and has always returned my calls promptly. I would highly recommend using her.

Led · 10 July 2025

★★★★★ 5/5

Google

Our experience with Burchell Edwards was nothing but superb, Senior Branch manager Lexie and her team, guided us through a very trying sale. They all went above and beyond in their level of service expected from an estate agents. I would not hesitate in recommending Burchell Edwards estate agents to sell your property. Mr & Mrs Butters

Debra · 27 May 2024

★★★★★ 5/5

Google

Going through a difficult time,and trying to rent a property with a few complications,Bryani Russell-Hart,was not only professional and knowledgeable, but was also caring and understanding and helped me so much get the rental property i wanted,I did communicate with other estate agents and found them a bit abrupt and sometimes rude,not burchell-edwards everyone I spoke to was polite and responsive and a credit to any business,I will be using them again, and would highly recommend.

Kemp · 8 July 2025

★★★★★ 5/5

Google

My experience with Burchell Edwards was amazing. Alyssa and Holly were really wonderful all through the process. After my first viewing with Alyssa, I explained what i wanted to her. She went out of her way to keep updating and informing me on the latest listings until i got the perfect home. Excellent customer service. Thank you Alyssa 😊

Jerry · 28 March 2024

★★★★★ 5/5

Google

Renting my new house was so stress free. Ella was awesome in her customer service skills. She responded and gave us elaborate answers where possible. For the most part of things, We were moved into the house within the shortest period of time ever!!

Akwawa · 5 November 2024

★★★★★ 1/5

Trustpilot

Absolutely not worth one star

Absolutely not worth one star . Where do I start . We got treated worse than anybody possibly could . I can not believe the way we was treated and we are beyond hurt .We went for a property at Lakeland drive . So please be aware anybody reading this . Told the agent I have an Iva and my husband also has an Iva . However we were renting with daughter and son in law . Was told that was ok but would speak to landlord .Had a lovely phone call congratulating us that we had got the house . My daughter and son in law handed their keys back for flat (agent was aware ) they also have a six month baby girl etc . Was meant to move in on the 15th . Lack of communication . Excuse after excuse and delays .All the correct documentation was sent to referencing . We was told by the agent , it doesn’t matter if your references fails etc the landlord has signed us off and my daughter and son in laws references had passed and there joint income is more than enough.All tenancy agreements signed etc . Then we were called up on 16/08 saying we had failed referencing ??? And we couldn’t have the house .My husband didn’t have a right to rent . When we are renting now and we sent all documentation that was listed over. Also the agent said that the land lord didn’t know my husband has an Iva . Even though I told her and she stated it doesn’t matter land lords signed off !! My daughter and son in law and myself have enough income to cover it and that’s more than enough !!!Oh and the land lord wasn’t going to rent the property out he had changed his mind .However it’s now on right move and new property to let under burchell edwards . The agent even told me to give notice on my property ( so I did ) when I was upset with her on phone ( so I should be ) she stated it was her last day and she tried her best .She has left us all heart broken and it’s not the fact we have lost the house that hurts . It’s the way we have been treated .We also paid the holding deposit, but we can’t have it back because of my husbands right to rent . Which isn’t true at all .We feel beyond hurt and very confused. I can not believe the disgusting treatment we have had .The agent even had the cheek to say the landlord asked how the move went 15/08/ and she didn’t know how he would take the news that we hadn’t moved in ?? I explained this isn’t my fault . Trying to get in touch and help from somebody all day .They did not give a dam that they could have made a young couple and a baby homeless . Also the fact I have my notice on my property . All I was told was you can retract .They won’t be giving us back out holding deposit .My current land lords are disgusted and think we should be asking for compensation .We were mislead and lied too.We were so happy at the start . Agent was very friendly and helpful. We were honest about everything. Then suddenly things changed and we had excuse after excuse and communication wasn’t the same .We were constantly ringing and emailing hoping for some update and positive news.I hope nobody else gets treated the same way. It’s very unfair and heartless.

Heather · 18 August 2024

★★★★★ 1/5

Trustpilot

Our experience with Burchell Edwards…

Our experience with Burchell Edwards during the sale of our home was extremely disappointing. I wish I could give zero stars but unfortunately there is no such option.Initially, they seemed promising, but it quickly became apparent that their service was lacking. They rarely answer phone calls, and when they do, the staff often admit they are new and unsure how to assist. Attempts to speak with senior team members were futile; they were never available and never returned calls, emails, or voicemails.Moreover, they are not cheap either; our seller paid much less to another agent who were just brilliant. When we tried to chase them for updates, we were told not to chase and that they would respond when they had time, which never happened.There was no follow-up on the sale, and we had to chase all parties involved ourselves. The only call we received from Burchell Edwards was on completion day, after everything was sorted by us.In summary, do not use Burchell Edwards if you are serious in selling your property and unless you want the additional stress of managing everything yourself. Their service was not worth the hassle and added unnecessary frustration to an already stressful process.

Jutt · 6 August 2024

★★★★★ 1/5

Trustpilot

Very dissappointed

Very dissappointed, my son and daughter in law let down, property on the market at £200k Offered £202k offer accepted and letter sent to them by Burchell Edwards, advised to use there mortgage advisor but there costs were high so they decided to use a independent advisor, after instructing them a week later they send a email to say the vendor has received a higher offer so here's your last chance to up your offer again, No deffinatly not, I hope they sleep well at night knowing how they affect young lives?

Andrew · 6 February 2026

★★★★★ 5/5

Google

I would highly recommend Burchell Edwards and the staff at the Eastwood branch. I have just completed a house sale and throughout the process I was kept well informed of every development. They were skilled at negotiating a deal for me . Offering advice and the benefit of their experience without being imposing. The staff were lovely if I rang with a query and always had time for me. I feel that the service was good value for money as they conducted all the viewings for me and had to contend with the disruption of the lockdown. Thank you Lexie, Jasmine and Billie . Jane , the sales progresser was also invaluable at liaising with the solicitors and advocating on my behalf . This was not an easy task. Unfortunately , although Burchell Edwards themselves were amazing, the solicitors that they work with were not. DC Law were poor at communicating and did not chase up the progress of the sale promptly. So absolutely go to Burchell Edwards but think carefully about which solicitor you use.PositiveResponsiveness, Quality, Professionalism, Value

Debra · 25 October 2021

★★★★★ 5/5

Google

If you are looking to rent a home look no further than Burchell Edwards. Ella Green was the person helping me and she was brilliant, nothing was too much trouble for her. Thank you Ella for helping me get back to my roots.

Jean · 25 August 2024

★★★★★ 1/5

Trustpilot

Worst estate agency I have experienced

Worst estate agency I have experienced. It takes 3 or 4 repeated call to get through to someone who will answer the call. Then usually you will be talking to an intern or trainee who know nothing about the queries you are raising, followed by a void promise that they will call back to you which will never happen. As a seller, you shall never use them, as they have a “smart” strategy to make you think they sold your property above market price by significantly undervalue your property, then put into market for people to view, meanwhile, as they short of hands or purely being lazy, they will push away dozens of potential buyer’s queries ( or simply not answer the call or email). You may get a price above asking price but that is because the original valuation is poor. Moreover, they will forcefully asking buyer to take on their recommend Connell broker to “get a better chance a win a bid”. If you are not using their broker, you probably won’t get the property even if you are offering good price.

Jason · 28 May 2024

★★★★★ 1/5

Trustpilot

Worse company for letting and selling

Worse company for letting and selling ! They take your money on management and never look after the property on lettings ! When tenant left , that was it , no support to get my money ! Did no checks even though promised 3 a year ! House was a tip when left and never got my money . Taking to ombudsman ! Definitely a bunch of liars ! My health has been affected by the nightmares I ve gone through with this company .selling aswell! They actually said that they told other agency that tenants were good payers so they d leave ! ( how shocking and unprofessional !) as they were going to try and sell property ( I couldn’t afford mortgage so needed to sell ) and tenants were being awkward . They had allowed tenants to change things to property without my approval! They had 3 dogs in the house and the way the tenants left the house was terrible !

Sadat · 16 May 2024