Burchell Edwards Eastwood reviews in Broxtowe

★★★★★ 5/5

Google

Massive thanks to lexie , Tyler & the team for making the sale a stress free experience,, always at the end of the phone when I needed them & more than happy to help when I popped into branch, really professional service highly recommended Thanks again Ray 👌🏾

R · 25 October 2023

★★★★★ 5/5

Google

Thanks you so much to Lianne and Tyler for all you hard work in selling our late relatives property for us. (Thanks to to Lexi for your valuation). We cannot fault your service, especially this last week - when the buyer decided they wanted to complete the sale very quickly. Lianne and Tyler kept us informed all the was through the process and were particularly helpful as the property for sale was in not in the town we live in. I would highly recommend using Burchell Edwards Estate Agents Eastwood.

Mandy · 25 October 2023

★★★★★ 5/5

Google

Both Phoebe and Bryani have been super helpful and continue to be during our move, they have both made the transition super easy and stress free. Any issues they are quick to sort out could not thank them enough

Joni · 17 December 2025

★★★★★ 5/5

Trustpilot

To Jason Smith

To,Jason SmithMortage Service ManagerBurchell EdwardsI wanted to take a moment to express my deepest appreciation for the outstanding services you provided in arranging my mortgage. From the very beginning, you demonstrated an exceptional level of knowledge, professionalism, and dedication that truly set you apart.Your expertise in the mortgage industry was evident in every step of the process. You took the time to understand my financial situation, goals, and preferences, ensuring that you found the perfect mortgage solution for me. Your ability to navigate through the complex world of mortgage options and explain them to me in a clear and concise manner was truly commendable.I was particularly impressed with your attention to detail and the level of personalized service you offered. You went above and beyond to secure the most favorable terms and rates for my mortgage, working tirelessly to ensure that every aspect of the transaction was handled seamlessly. Your prompt responses, open communication, and willingness to address any concerns or questions I had made me feel confident and supported throughout the entire process.Thanks to your exceptional efforts, I am now a proud homeowner, and I couldn't be happier with the outcome. Your commitment to excellence and your genuine desire to help your clients achieve their dreams is truly commendable. I will not hesitate to recommend your services to anyone in need of a mortgage broker.Once again, thank you for your outstanding work and for making the mortgage process a smooth and stress-free experience. You have truly exceeded my expectations, and I am grateful for your professionalism, expertise, and unwavering dedication to your clients.Warmest regards,Dr. J.Qurashi

Jahanzeeb · 19 July 2023

★★★★★ 5/5

Google

Holly is absolutely fantastic at what she does. I came to her after using another agent who was nothing but issues and Holly got me more rent per month, a smooth and problem free move in, a great tenant and I was kept in the loop at all times and I cannot recommend her service highly enough. Goes above and beyond for her clients and deserves much more than 5 stars! Thank you Holly and Grace!!

Jemma · 25 October 2023

★★★★★ 5/5

Google

Great experience from Tyler. Couldn’t recommend him enough. Although he wasn’t the cheapest agent, I felt confident in his pitch to get me the best price, I can’t say how impressed I was from the start. The photographer who came out did a fantastic job, I didn’t even recognise my own house. The open houses worked really well, they made sure each buyer was in a good position so I could decide the best price and offer to go with

Louise · 26 June 2024

★★★★★ 5/5

Google

I used Burchell Edwards to sell my mother’s property which was not simple but the help and support I got from the staff was excellent could not be faulted. If there was an issue they were onto it and sorted it out from the viewings to the final completion. I would have no hesitation in recommending these Agents to anyone due to there professional and caring attitude they well deserve five stars

David · 25 October 2024

★★★★★ 5/5

Google

Brilliant throughout the sale of my house. Always so helpful whenever me or my husband had any questions, especially Lexi and Tyler. A big thankyou to Lee who sorted our mortgage out too. 100% recommend. Thankyou so much again!

Maddison · 28 January 2024

★★★★★ 5/5

Trustpilot

Hannah was amazing at letting our property

We’ve had one of our buy-to-let properties managed by Birchall Edwards for a number of years, and they have always let and managed it to a very high standard. Most recently, following the refurbishment of a three-bedroom property, Hannah in the lettings team was able to find and secure the ideal tenants, perfectly matching our requirements as landlords, while ensuring the property suited their needs as a long-term home. Hannah’s professionalism, dedication, and genuine care shine through in everything she does. She strikes the perfect balance between looking after landlords and ensuring tenants are truly happy in their new home. Congratulations, Hannah, you’re a real credit to the team at Birchall Edwards.

Roger · 10 August 2025

★★★★★ 5/5

Google

We choose / employed Burchell Edwards to sell our house for us we did have a couple other estate agents to value our house aswell but we found Burchell Edwards gave care and attention towards our house and was honest and real about …

N · 17 September 2025

★★★★★ 1/5

Trustpilot

Honestly the worst agency I have ever…

Honestly the worst agency I have ever dealt with. They never pick up the line. Ever. We made an application and have had to chase daily for updates. I honestly think they are a scam company at this point. Keiran was lovely at first but since they took our deposit have proven to be a nightmare. Saddest thing is all I want to have is an update on whether or not we can progress but the rare time we do get through we are told the landlord is in China and still has not gotten back to them. This was 5 days ago.

African · 2 May 2023

★★★★★ 1/5

Trustpilot

Worst estate agent I’ve ever…

Worst estate agent I’ve ever experienced. Tried to persuade us down the auction route and then quoted £3900 for a traditional sale, which was £1100 more than any other estate agent we contacted. Clearly thought they could take advantage of us but thankfully we are not novices and went elsewhere. Would never recommend them.

Alison · 25 March 2026

★★★★★ 5/5

Google

We went with Burchell Edwards because of previous experience with Lexie. Tyler signed us up. Scarlett organised and did the viewings, she understood what we needed from a purchaser, i.e. ability to actually proceed was more important than highest offer. I saw her in action when we had 7 viewings in 1 day she was brilliant with potential buyers. We got 4-5 offers within about 10 days. She's always replied to emails and phone calls in a timely manner, if she didn't know something she found out. Amazing from start to finish, I cannot speak too highly of her. Listed property on December 26th and completed on March 28th.

Lynne · 27 April 2024

★★★★★ 5/5

Google

Alyssa and Holly were of great help.We had the exceptional service and Alyssa was patient with us…returned every call and she was extremely professional and friendly.Cannot thank you enough. We do recommend Holy and Alyssa.Thank you

VIMBAI · 28 January 2024

★★★★★ 5/5

Trustpilot

Letting - superb service.

Made a telephone call requesting assistance and advice regarding short term lets. Holly was extremely helpful, professional and an absolute asset to this company. Thank you!

Amanda · 19 August 2025

★★★★★ 5/5

Google

I'd Found the Perfect Place to Rent through them and had Holly behind the scenes organising it all for me. A Weekend viewing at a time both parties were available for, she Sorted it, went for the Viewing & having immediately Loved the place, phoned Holly up after saying "I'd move in Monday if I could", Bosh she Sorted it, Monday Night had the keys in my hands to my new place. Beyond Fast & Efficient, along with the team at the estate agents being incredibly pleasant and helpful as I had Alyssa give me a friendly check up/confirmation call to ask if I have any new questions I'd like to ask for peace of mind & about how everything that was being organised for me was still going to plan. Absolutely can't fault them for anything, they're down to earth and honest which is something to be truly admired. (I even got a Gift box of goodies & discount vouchers from them, which was a Lovely Housewarming present)

Oliver · 28 January 2024

★★★★★ 5/5

Google

Excellent service from start to finish. Ask for Lee Peck for mortgage advice, friendly, good communication, found us the best deal, used 3 times and would recommend this company. Thanks to Lee and the team!😎👍🏼 …

Ben · 25 October 2023

★★★★★ 5/5

Google

Tyler Heaton at Burchell Edwards has been brilliant in our recent dealings over finding a suitable property to buy. He has been extremely helpful and professional, and knows his trade, which I sadly have to say is not that common in our experience. We have had a series of ups and downs in our search and Tyler has been there throughout with helpful advice, and has put himself out to do viewings for us even when he’s rushed off his feet. We can thoroughly recommend Tyler to give you excellent service and to be honest in his dealings with you, again not that usual in our experience in the housing market!

David · 25 October 2022

★★★★★ 5/5

Google

We are looking to rent our first property, we went into the Eastwood branch today for some advice and Holly really helped us out she was extremely helpful! Thank you Holly ☺️

Maddy · 10 January 2024

★★★★★ 5/5

Google

Great experience dealing with Bryani at Burchell Edwards, She was professional, responsive, and genuinely very helpful throughout the whole process. Made everything smooth and stress-free. Highly recommend!

Stewart · 17 December 2025

★★★★★ 1/5

Trustpilot

Use any other letting agents!

As a former tenant of two years, please do not use this letting agency to rent a property!! If I could have given zero stars, trust me, I would have.Absolutely awful customer service from when we first started to look at properties from Adam and Elyse, who we had to deal with in February 2020. Adam who I believe was the lettings manager at the time, was very rude to our heavily pregnant Sister-In-Law who lived in the area and very kindly said she would view the property on our behalf as we had to go back home to Essex. Elyse never even bothered to turned up to said viewing or even inform our SIL.Elyse seemed to know very little information on a property we first went to view and she just wasn't very helpful in general. We were doing a big move from Essex to Derbyshire and weren't able to view the property we did end up with. We were told a facetime with herself would be done or up-to-date pictures sent over, neither happened even after chasing. We were also told the property would be cleaned beforehand, this ended up being the previous tenant and they must have been blind because the bottles of half empty alcohol, uncooked rice, rubbish and MOULD left in cupboards was an absolute joke.Also Olivia Perchard and Alisya Cowley who we have had the unfortunate pleasure of having to speak to during our time of trying to move from the property and searching for a new one these last few months, has been an experience I don't recommend. From having a home check done by Alisya and saying everything is absolutely fine (I have an email to confirm this), speaking to Olivia as new viewings of the property had to be held and once again having to inform Burchell Edwards that we have a severe case of mould throughout the whole property and being told they'd report this again and to just clean as much as possible before anyone new viewed the property (basically just hide the problem instead of resolving it). We had been reporting everything through their online portal for the last two years, had at least six engineers out that all told us similar repairs needed to be done and never saw any of them again. Now I know it's down to the landlord to accept repairs, but for Olivia to act like that's the first they had ever heard of it when we were due to hand the keys back in less than a month was madness.We also had a leaky immersion heater, no heating and a fence panel down for the last two, almost three weeks we were living in the property. We reported that the immersion heater was leaking on 17/02/22, that a fence panel was down (due to storm Eunice) on 18/02/22 and that we had no heating on 21/02/22. No engineers were sent out before we handed the keys back to the letting agents on 05/03/22. The only contact we had was via text to say that someone would be in touch and we never heard anything again.Olivia and Alisya were just the most incompetent letting agents I have ever spoken to or communicated with via email, especially when it came to trying to view properties with Burchell Edwards or just to find out whether a property took pets. The only time they're hot on your tail to speak to you is when it concerned them and they needed you for something, calling my other half twice a day every day for five days, even though he works full-time and not able to use his phone whilst at work. But not bothering to contact myself when they knew I would be available to speak to.All in all, renting with Burchell Edwards has been a shambles from start to finish and I would highly recommend you steer clear, as they all seem to be very young, severely under trained, unprofessional and lacking any sort of customer service skills.I know I won't ever get a response from Burchell Edwards as they won't care about what one tenant has to say about them. I'm putting this on here in the hopes that anyone thinking about potentially renting from them will read this and use somewhere else instead.

Ellie · 8 September 2022

★★★★★ 5/5

Google

Burchell Edwards deliver and excellent service. They were quick to contact us when we made enquiries. Scarlett showed us around two properties and was absolutely amazing! She had a really friendly approach to conducting the viewings and was so knowledgeable - answering all of our many questions! I work in customer service myself so it was great to be on the receiving end of such excellent service, thanks so much! Would definitely recommend

Emma · 27 April 2024

★★★★★ 5/5

Google

We were fully supported during the renting process, with good, consistent communications from Phoebe and Bryani throughout. Would recommend.

M · 17 February 2026

★★★★★ 5/5

Google

Dealt with a few Estate agents but by far Burchell Edwards are the best. Spoke to Lianne who was very Knowledgeable about the housing market and quickly understood what I was looking for in a house and was able to show me the perfect house. I was also getting regular updates on the buying process to know exactly where I stood and what was happening.

Lyndon · 25 October 2023