Every review we hold for the Broxbourne office, from every platform, shown as written. First names only.
★★★★★ 5/5
GooglePhil Miles provided exemplary service assisting and supporting me throughout the entire process. I couldn't have asked more from him. He understood my needs, supported me with advice and guided me step by step throughout the whole process. I can safely say I have now got a go-to guy here for any Mortgage or property-related matters. Thanks a lot, Phil.
Arun · 20 November 2023
Agent replied · 17 June 2024
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaving just exchanged on our property, I would like to publicly thank Isa and the team at WH Brown. On valuation Isa was courteous, positive, professional and set realistic expectations which allowed us to plan accordingly. During a particularly stressful time, Isa remained positive and reassuring throughout.
If you are selling locally, I implore you to go with WH Brown, you won’t regret it.
Thanks to all.
AndyPositiveResponsiveness, Quality, Professionalism
Andrew · 18 June 2020
★★★★★ 5/5
GoogleGreat service from Dan and his team
Michael · 18 February 2024
Agent replied · 17 June 2024
Michael, many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had Adam from William H Brown come and value my property recently, and although I’m not quite ready to market my house I was really impressed with the service he provided. I felt William H Brown had my best interests at heart and listened! Once I’m ready, I’ll be selling through them!
Del · 18 February 2024
Agent replied · 17 June 2024
Del, many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAdam provided exemplary service assisting with all aspects of the move for me. I couldn't have asked for better from him! He thoroughly understood and was supportive of my personal situation and assisted with any concerns I had. Where many consider moving an extremely stressful situation (and it is), Adam helped to ease and smooth the process when needed. Thank you.
Fiona · 23 July 2023
Agent replied · 17 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAngie was fantastic, as first time buyers she made this feel easier and always kept the communication up to date. Really enjoyed meeting her in person when we finally collected the keys. Ricky was also brilliant at helping us with the mortage process, again made everything feel easier and less scary. Basically, lovely estate agency.PositiveResponsiveness, Professionalism
Cara · 18 June 2022
★★★★★ 4/5
GoogleI would like to say a massive thank you to Dan and his team. From the first meeting with Matt viewing the house through to filling out forms with Isa, chatting to Angie over the phone and then finally picking up my keys from Dan was a real pleasure knowing that at all times my best interests was their main priority. Thank you all. Richard seaburgh
Danielle · 18 June 2020
★★★★★ 5/5
GoogleI have been recently served by both estate agent Chris Georgiou and mortgage advisor Phil Miles at their Broxbourne branch and couldn’t compliment both team members more. They were both very professional, friendly, helpful and informative and it’s been a pleasure meeting them. Thank you to both who I believe are a real credit to the company. Naji Suleyman.
Naji · 26 February 2025
★★★★★ 5/5
GoogleSuperb service all The professionalism and commitment to selling your property Is fantastic. They promised I would sell quickly and I sold within a week. I would highly recommend William H Brown as agent.
Tracy · 3 November 2024
Agent replied · 8 November 2024
Thank you for taking the time to leave us your 5* review and recommendation Tracy! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI have been pressured three times to use their mortgage advisor, when talking to them about making an offer to buy and each time have explained I'm happy with the one I have.
Andrés · 4 October 2024
Agent replied · 25 October 2024
Thank you for providing us with this feedback, we will always suggest having a meeting with our in house mortgage advisor, however this is never obligatory. We would very much like to hear more information about your experience, please reach out to us via complianceresidential@sequencehome.co.uk
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleThank you to all the team at William H Brown, Broxbourne. Matt & Dan were always on hand to answer any questions but more importantly they were friendly & professional throughout the process of us buying.
If we were ever to sell then these would be the agents without fail!!!
Well done guys you certainly put the estate back into the "agents"
John · 19 June 2019
★★★★★ 5/5
GoogleVery professional, easy to communicate with non judgemental and very good at offering advice on selling the property, for these reasons we have decided to go with them and put house on the market with them
Emma · 10 June 2024
Agent replied · 17 June 2024
Emma, many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI don’t normally write reviews, but feel I should this time. The Broxbourne team have been very professional with the managing of the selling of our property. The staff always polite and always returned our calls. Many thanks to Dan, Angie, Adam and Tiyer.
Flowers · 18 June 2022
★★★★★ 5/5
GoogleHad an amazing experience dealing with Megan at this estate agents for our house purchase. Truly a lovely person who went out of her way to help make our first purchase as smooth as possible. Great communication, incredibly accommodating, super friendly! Thank you very much Megan!
Grace · 23 July 2023
Agent replied · 17 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAdam was most helpful from the outset. Understood our needs and came up with the most suitable solution to make the whole process as simple as possible, with a great result!
Philip · 18 June 2023
★★★★★ 1/5
GoogleDishonest, lazy and incompetent.
Do not trust this branch of William H Brown with your time, money or information. They do not comply with their own codes of practice or the law. They show no remorse when they are caught red handed breaking their own rules. Their senior management and head office staff are like minded. This company is untrustworthy at every level.
Find another agent, you will regret using this one.
Noway · 20 June 2014
Agent replied · 17 June 2024
Hi Noway Smith
I'm sorry, but I can't find any record of you ever being a customer with us. If you would like to contact us directly with your name and details we will try and work through your issues together.
Regards
Broxbourne
★★★★★ 5/5
GoogleAbsolutely fantastic experience with Adam Willbourn as the selling agent for our property, very helpful and friendly from start to finish, would highly recommend him as your acting agent and the rest of the team at the Broxbourne Branch are brilliant as well.
Wayne · 23 July 2023
Agent replied · 17 June 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWonderful people and extremely helpful. Would 100% recommend to anyone!
Razvan · 14 March 2025
Agent replied · 24 June 2025
Thank you Razvan for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have just bought our new home with William H Brown. We cannot fault the helpful, friendly service we received especially from Dan Gordon-Wright who has been so easy to communicate with throughput the whole process. Would definitely recommend.
Judy · 21 October 2023
Agent replied · 17 June 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAdam and the team have been fantastic from the start, helping us to sell our home within a week and helping to find our new home. Always friendly and informative, cannot recommend them highly enough.
Nicholas · 18 June 2022
★★★★★ 1/5
GoogleWas extremely disappointed with our experience. Extremely unprofessional and would not be honest with us throughout. We would constantly be told that someone would phone back to talk to us and no one ever would- we would phone and leave messages and it would take over two weeks for a reply. Appreciate that the seller we were trying to buy from was not easy to get hold of, but there is no excuse for the poor communication or lack of professionalism we were shown from the estate agents. Could not recommend to anyone and would never buy or sell from William H Brown Broxbourne again. Would leave zero stars if possible, a waste of our time and money.
Georgia · 18 June 2022
★★★★★ 5/5
GoogleRicky bond has helped me organizing my mortgage very helpful and supportive to get the best offer .
Thank you Ricky.
ABHUDAY · 18 June 2023
★★★★★ 5/5
GoogleBrilliant service from Adam at Broxbourne. Highly recommended as you can tell with the experience in the industry he has definitely helped with selling our property.
Andreas · 21 October 2023
Agent replied · 17 June 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service lost faith in the process initially but Ricky Bond was a legend and got the sale through can’t recommend this man enough felt genuinely valued during this whole process.
Dayne · 18 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.