William H Brown Broxbourne reviews

★★★★★ 5/5

Google

I chose to go with William H Brown because Adam was really clear in his communication as to how the process of selling was going to work. I’d had a nightmare in the past with estate agents and William H Brown were committed all the way and communicated really well throughout. The solicitors they work with are great and quick to communicated any problems and reply to any queries; not something I’d ever experienced with solicitors in the past. I highly recommend Adam and his team to any buyers or sellers, thank you for all your hard work!

Sam · 18 June 2022

★★★★★ 5/5

Google

We are hoping to buy a property through this agent and I have been so impressed with everyone I have dealt with so far. We have had contact with a few agents and Michaela who is the mortgage advisor also. My husband and I have dealt with a lot of estate agents and we have have had some shocking experiences. I can honestly say though at William H Brown everyone has all been a pleasure to deal with, Michaela is extremely knowledgeable and helpful. Whether we are able to get the property at the price we need or not I would not hesitate at dealing with this Agent or recommending them. Thank you!

Laura · 18 June 2022

★★★★★ 1/5

Google

Last year, my mother attempted to put her home up for sale. My sister and I conducted interviews for her, and the William H Brown representative, Adam, was by far the worst. He gave our house the lowest valuation out of all the people we interviewed before proceeding to deliver a terrible presentation that kept repeating over and over again that William H Brown does not only care about money, in the hope that the more they say it, the more we might actually believe them. I wasn't particularly impressed, but I gave him the benefit of the doubt. My sister, however, thought he was absolutely terrible. After meeting with a few other agencies, we advised our mother not to go with William H Brown. Unfortunately, there was a big problem we did not foresee. Adam, in fact, knew who our mother was, as she worked at a nearby shop. One of the only things we requested from him was not to bother her at work, as she wasn't yet telling people she was selling. Adam said that he understood and would not do such a thing. Around five minutes later, he went into my mother's shop and loudly announced that he had just had a meeting with her children about selling the house in front of one of her colleagues. Adam then proceeded to constantly harass my mother about listing her house immediately, making bogus claims that she needed to sell now as the market was about to drop massively. My mother finally gave in to his harassment and accepted. Once the house was listed, he would call her every week, insisting she needed to lower the price more and more. He would also continue to harass her at work. Eventually, my mother came to her senses and fired him, but the whole experience caused her nothing but stress, and she was really upset about how this absolute vulture treated her. Please do not go with William H Brown. I wouldn't wish them on my worst enemy. Edit: I am appalled that you are defending this behaviour and calling me out for providing honest feedback, although I’m not surprised. Here are the facts: Adams initial valuation was 775k. All other valuations we received were significantly higher ranging from 825k to 875k. Adam subsequently harassed my mother and continued to urge her that she should pick him. He eventually told her that if she picks him he reckons he could get it sold for near 900k. My mother assumed he was full of it but decided to give him a try. Immediately after listing the property Adam then continually harassed my mother to drastically lower the price. The final straw was a couple of weeks later when my mother reminded him of his empty promise. Adam responded that he now thinks her house is only worth 760k. This literally drove my mother to tears. I really don’t think I’m being unfair giving honest feedback of the events that took place. If you’re not open to criticism, then perhaps you’re in the wrong business? Also yes, my mother was a very nice woman who liked to give people the benefit of the doubt. It’s just a shame some people saw this as an opportunity to take advantage of her.

Thomas · 21 October 2023

★★★★★ 5/5

Google

We finally moved into our new home last week and I can’t thank the team at William H Brown in Broxbourne enough! We sold our flat through their branch and after having several local agents out to value our home we decided Adam understood our needs the most, he promised to help us find a house in the area we were moving to - and he did! Dan and the rest of the team were great with keeping us in the loop and giving the feedback from viewings and how advanced we were with the process. Thanks again everyone, hope you enjoyed the chocolates!

Heloise · 21 October 2023

★★★★★ 5/5

Google

My husband and I recently met Adam, Dan and Chris. We have had many other communications with other estate agents and would highly recommend the William H Brown team. Everyone has been professional, friendly and efficient. Chris specifically had to manage many of my queries and our chain was somewhat unusual. I felt he had our best interests at the forefront of everything we did. A huge thank you to William H Brown.

Leona · 19 March 2024

★★★★★ 5/5

Google

It has been a great experience so far from the beginning to the moving date. Ricky B showed great customer service skills whilst arranging and conducting all the procedures to get us to our dream house. He gave swift replies, was friendly at all times and always showed professionalism. Ricky allowed the process from viewing to completing applications for references to be smooth and was honest and direct with answering any questions we had. Highly recommended!

Francesco · 20 December 2023

★★★★★ 5/5

Google

It has been a great experience so far from the beginning to the moving date. Ricky B showed great customer service skills whilst arranging and conducting all the procedures to get us to our dream house. He gave swift replies, was friendly at all times and always showed professionalism. Ricky allowed the process from viewing to completing applications for references to be smooth and was honest and direct with answering any questions we had. Highly recommended!

Fra · 11 December 2023

★★★★★ 5/5

Google

We were using an independent mortgage broker and he had told us that our mortgage in principle was a certain price after doing all the checks (incorrectly). With that in hand we went looking for a property and when it came down to putting an offer in we were told that the mortgage in principle wasn’t ready and that it was just a “guesstimate“ he had given us. when I tried to get a hold of the mortgage broker to get a bit more information I was met with anger and rudeness telling me that I was disturbing him and from there he ignored me. Obviously you can imagine how embarrassing this was but we had to call back the estate agents and let them know that there was a big mistake and that we were given wrong information. they were very very helpful and very understanding and that’s when they referred us to one of their in-house mortgage brokers/advisors who was Ricky bond. My first chat with Ricky was very tearful and I explained all of my worries and stresses and he sounded so happy and so ready to help me and reassured me and my partner that we WILL get a home. With Ricky’s help we managed to get a mortgage in principle by the next day and Found an amazing property in Waltham Cross unfortunately due to the whole issue with the EWS1 we were unable to purchase that property. So we went back to the drawing board and we found an even better flat just down the street from my mum and Ricky came back to us and pretty much said this is within your price range and it’s affordable and you’ll still be able to save after paying everything. We put an offer in for this flat in December and on the 26th of February we got the keys to our first property! Being referred to Ricky was the best thing that could’ve happened to us, It definitely restored Our faith in this whole property purchasing process. And that having someone like Ricky to walk you through the process is worth the money. Ricky literally took the stress off our shoulders and as first time buyers he made it a smooth and as easy as possible, I have no doubt that when we are ready to sell our flat and when we are ready to buy our forever home Ricky will be there for us. Side note: Even though we were first time buyers we had no idea of anything that we were doing and no question was too dumb no question was too silly. Ricky was so understanding that we were new to all of this, he allowed us to message him and contact him for any small little thing that we needed help with even if it was just an explanation or just to help us understand something, he was always there and he always either called us back or emailed us straight away. I’ll forever be grateful!PositiveResponsiveness, Quality, Professionalism, Value

Darcie · 18 June 2021

★★★★★ 5/5

Google

Thanks a lot to Ricky Bond, will definitely be recommending you to anyone who utters the word mortgage! A first class mortgage advisor, who does a lot more than just source you mortgages- from budget planners to a cost of moving analysis, we got so much more than what we paid for! We also saved a small fortune, as our previous mortgage advisors quoted us more than double what Ricky & Sequence charged us, (and that fee drops by 80% on future purchases !) plus his links to quality solicitors and surveyors meant we could get all the essential services at a much more affordable price, so our overall costs of moving including legal fees were much cheaper than anticipated. Thanks Ricky!

D · 18 June 2021

★★★★★ 5/5

Google

Very professional agency. Especially Chris has been very supportive during our house search. Thank you

Rox · 27 May 2024

★★★★★ 5/5

Google

Dealt with Rachel and the team very professional always called back when they said they would, answered all my questions, made the selling experience stress free for me. Would highly recommend

Ian · 11 January 2025

★★★★★ 5/5

Google

The team at WHBrown Broxbourne, led by Dan Gordon- Wright, have a great insight into all property matters within there catchment area. They were a delight to deal with, especially Matt and Tiyer. Professional at all times, helpful and polite and ready to go the extra mile. I believe that professional services are worth the money when they add value. This was certainly the case when WHBrown sold our house.PositiveProfessionalism

John · 18 June 2022

★★★★★ 5/5

Google

We have just completed on our , not straightforward, sale through WH Brown in Broxbourne and they were great. They always had our best interests at the centre of everything and kept calm even when I wasn’t! If anyone ever thinks that it’s easier to not use an estate agent they’re wrong, these guys worked tirelessly on our behalf to get it through. Added to that what a lovely group of people, Angie, I’ll miss our near daily catch ups and Isa you were brill, so sorry I chewed your ear off a couple of times, you are a true professional. Thank you Dan and your great team.

Elaine · 18 June 2020

★★★★★ 5/5

Google

I recently bought a property. The help and support I received from Phil Miles (broker) was phenomenal. He is very responsive and goes extra mile to chase staff who were involved in the entire process. Phil will tell you to leave your concerns with him and he will call you back with an update. Thank you very much Phil and I really appreciate your support.

David · 18 February 2024

★★★★★ 5/5

Google

Was really happy with Phil, Dan and the team for their help, friendliness and pro-active approach!

Shaun · 18 February 2024

★★★★★ 5/5

Google

The Team at William H Brown are friendly, and caring . I’m really impressed with them they constantly checking in on me how I am doing with my property search. So sorry I didn’t get a property from them. I know that I would receive first class care .Keep up the good work William H Brown ❤️❤️🙏🏾 …

Paulett · 3 June 2024

★★★★★ 5/5

Google

I can’t recommend William h brown Broxbourne enough! Thank you for helping us move for the second time!! The whole team at broxbourne are absolutely amazing and really couldn’t be anymore helpful! I choose to go with William h brown broxbourne after buying my property with them in 2015 so when I decided to sell with this year they were without doubt the only estate agent we wanted to go with! Dan was just brilliant back in 2015 back when I was a first time buyer. He couldn’t of been any more helpful with all my first time buyer questions along the way. They made the process stress free and nothing was a problem to them. And again Dan and team were amazing 3 and a half years later!! They found the perfect buyer for our property! Dan and Isa spent endless amount of time answering our questions and explaining many things to us with our sell and gave us great advice regarding our lease extension. Anyone looking to sell their property in the area William h brown broxbourne are the best to go with! Broxbourne team we can’t thank you all enough, you are all fab!!! Thank you so much Dan, Isa, Mat, and Angie!! Mrs Thompson

Cara · 19 June 2019

★★★★★ 5/5

Google

I recently purchased a property through William H brown in Broxbourne and I must say how impressed I was with the level of service I received. We were introduced to our property before it was even advertised for sale and we agreed the purchase there and then. After we shook hands on the deal we were kept informed and updated regularly throughout the process and everyone in the office was extremely knowledgeable and helpful. I would regularly pop into the office and could ask anyone any questions I had, the support throughout was really first class. I found I had complete trust in their integrity throughout and I would have no hesitation in using this team again and recommending them to friends. Thank you Dan, Isa, Matt, James and Angie for making our move happen so smoothly with the minimum of fuss.

Nigel · 19 June 2019

★★★★★ 5/5

Google

Thank you Adam, Tiyer and team Broxbourne for your professionalism and help in selling our house. When Adam came to discuss our property, he was very knowledgeable and explained the whole process to detail. He also knew the area well which made the selling journey easier. Overall I would have absolutely no hesitation recommending William H Brown Broxbourne, personalised service and they do a fantastic job!

Maria · 18 June 2022

★★★★★ 5/5

Google

William H Brown were very professional, helpful and went the extra mile to ensure we exchanged / completed before Christmas, managing all stakeholders that were involved. They had a personal touch, and you get the feeling they know the area well and are locals themselves. Special thanks to Tiyer, Matt and Dan for their exceptional efforts and determination to get us over the line. Would recommend.

Nick · 18 June 2022

★★★★★ 5/5

Google

Absolutely fantastic customer service from Jack. Stepped in resolved an issue that had nothing to do with him or his branch. Thank you ever so much.

Maya · 26 July 2025

★★★★★ 5/5

Google

Adam was great to work with , really good communication and friendly ,professional service , kept us updated every step of the way , we had multiple viewings the first day they managed them all really well . The mortgage advisor was also brilliant and helped us find a great deal . Overall really happy with the service we got . Thanks again all .

Terrie · 18 June 2022

★★★★★ 5/5

Google

A big thank you to the Broxbourne team for selling my home. From meeting Adam, through to dealing with Dan, Rachel, Neve and the rest of the team we were informed, always reassured and in the loop. We’ll be using them again I’m sure!

Melanie · 4 October 2024

★★★★★ 5/5

Google

I definitely recommend William H Brown Estate Agents in Broxbourne . Specially Chris Georgiou,he went beyond to help me, to look to purchase my next property..He was always updating me,with new properties on the market and arranging views.He is very professional .

B · 25 October 2024