Every review we hold for the Broxbourne office, from every platform, shown as written. First names only.
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1/5
TrustpilotFraudulent
Unfortunately, I had bad experiences with them as I was misleaded by their testimonials.
They're just opportunistic to buy houses in very small prices when people are in difficult situations. They manipulate people's helpless situations.
I would never take any services from them in future.
Anjan Β· 21 September 2026
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1/5
GoogleUnfortunately not an agent we could recommend -
Their considered and possible 1 sided cherry picking reply of my review is exactly why I may have written my review
Our records show an email from the purchasers solicitors telling us that the information this agent and the purchaser gave us, on more than one occasion was not true !! That's their solicitor telling our solicitor the information they both gave was not true !!
This was forwarded to Kings at the time which was never disputed. Happy to give a chronology if the agent needs facts for this review.
I rarely write a negative review ( please do check readers ) but made an exception in this case.
Julie Β· 16 January 2025
Agent replied Β· 23 January 2025
Hello Julie
I am sorry that you havenβt had the experience we would have hoped. Having spoken to the office they are unsure as to what they had done wrong on this transaction. If you would like to email me at reviews@kings-group.net please do so as your review does not mention any details. The only thing that the office did mention was that they felt your solicitor had caused delays in the progression of the sale and that when they had chased them on this it had not been received well.
Kind Regards
Kelly
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5/5
GoogleReally positive experience viewing a property with Farida Abdulkarim. She was warm, knowledgeable, and took the time to answer all my questions without rushing the viewing. Communication was clear and professional throughout, thank you for such great service!
Kelvin Β· 10 March 2026
Agent replied Β· 10 October 2026
Hello Kelvin
Thank you for your lovely review, great to hear your viewing experience with our Cheshunt branch has been a positive one.
Kind Regards
All the team at Kings Group, Cheshunt
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5/5
GoogleFarida was great, pleasant professional and experienced it was a pleasure working with her.
Sonia Β· 9 August 2025
Agent replied Β· 8 September 2025
Hello Sonia
Thank you for taking the time to leave your positive review. Your feedback is greatly appreciated.
Kind Regards
All the team at Kings Group, Cheshunt
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5/5
GoogleFarida was great. Very friendly and very helpful
Renas Β· 8 October 2025
Agent replied Β· 22 October 2025
Hello Renas
Thank you for your positive review, your feedback is greatly appreciated.
Kind Regards
All the team at Kings Group, Cheshunt
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5/5
GoogleIts not often I give reviews.. I only make a point of doing so when a service has been particularly good or at the other end of the spectrum! I am pleased to say, this is the former. I had a less than acceptable experience with another agent before I went to King's, so I already had my guard up and was wary. I was honest about this. The service I have received from the team at Kings has been exceptional. I would say 95% of my dealings have been with Sam, the branch manager and he has been excellent throughout. I haven't been the easiest customer and I have quite a complex situation so I have needed alot of help from Sam. What I particularly appreciate is the human element to Sam's interaction. I feel alot of agents can be quite detached from their clients and this is where King's have the edge. I believe in being straight and honest and at times I have been very annoying and demanding, but Sam has taken all this in his stride, with great humour, delivering an exceptional service. I also dealt with Charlie early on in the process and he too was excellent I was glad I chose King's, and although I am not at the end of the process, the service so far warrants praise. I would definitely recommend King's and really think the staff there are an asset to the organisation.PositiveResponsiveness, Professionalism
Angela Β· 23 October 2020
Agent replied Β· 22 October 2024
Hi Angela
Apologies for not coming back to you sooner, but wow! Thank you so much for your kind words and amazing review of our Cheshunt branch and staff. Your positive feedback is very much appreciated.
Kind Regards
All the team at Kings Group Cheshunt
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5/5
GoogleShareef was extremely supportive and helpful when I was looking for my first property. He provided me with a lot of information, which as a first time buyer was really appreciated. I would recommend Shareef and Kings to my family and friends
Rosita Β· 24 July 2024
Agent replied Β· 22 October 2024
Hello Rosita
Thank you for taking the time to post a positive review. It has been a pleasure helping you find your first property to purchase.
Kind Regards
All the team at Kings Group, Cheshunt
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5/5
GoogleKings of Cheshunt have been great handling the sale of my house, in particular Hassan -who introduced the buyers to us and Sam for smoothing the path when we hit some bumps. Great communication and always friendly and understanding of my concerns and enquiries. Would definitely recommend them to anyone thinking of selling their homes.
Susan Β· 23 October 2023
Agent replied Β· 22 October 2024
Hello Susan
Thank you for taking the time to leave your positive review. It was a pleasure working for you, and we would like to also thank you for all your patience and assistance throughout the sale.
Kind Regards
All the team at Kings Group, Cheshunt
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5/5
GoogleA big thanks to Kings Cheshunt for dealing with sale of our rental property. Charlie, Farida and the whole team were easy to deal with and kept up the pressure on solicitors to get the sale completed by Christmas ~ much appreciated π β¦
Rose Β· 10 January 2026
Agent replied Β· 10 October 2026
Hello Rose
Thank you for your positive review. It was a pleasure working for you, and we would like to also thank you for all your patience and assistance throughout the sale.
Kind Regards
All the team at Kings Group, Cheshunt
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1/5
Googlearrived late, she didn't have info as well. Why should I pay an estate agents?
Blast Β· 10 August 2026
Agent replied Β· 10 October 2026
Good afternoon,
We are unable to find your details in our records. Please could you contact me at the following email address; reviews@kings-group.net providing a little more information, and I would be more than happy to look into this for you.
Kind Regards
Kelly
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5/5
GoogleMassive thank you to Sophie Lyons! Being first time landlords, Sophie worked closely with me and my fiancΓ© to find the perfect tenants for our property within a tight deadline!! Sophie had a busy week manning the field for Lettings alone and no matter what I needed help or advise on she never made me feel like I was wasting her time and would always make time to speak to me. Sophie was and still is always on hand to help us! Once again thank you so much for all youβve done and more x
Androulla Β· 24 October 2019
Agent replied Β· 22 October 2024
Hi,
Thank you for leaving your review. The team really appreciates it.
Wishing you all the best !
Kings Group
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5/5
GooglePotential tenants found within a few days, which Sophie Lyons then narrowed down for me as per my requirements. This young lady was exceedingly professional, amenable and efficient, always keeping me fully informed during the whole process. I am very happy with the service she and Elleisha-Ann provided. Any queries were rapidly dealt with. There was an error on the contract but this was rapidly corrected. My property is fully managed, and I do have one slight gripe, keys seem to keep going missing!
Diane Β· 24 October 2019
Agent replied Β· 22 October 2024
Hi,
Thank you for leaving your review. Everyone at Kings Group appreciates it. We are glad to have been able to help.
All the best,
Kings Group
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5/5
GoogleWhat an amazing bunch, especially Sophie Lyon and James Cecil who are a real credit to Kings in Cheshunt! After a truly horrific experience with the cowboys at Woodhouse (across the road from Kings), I decided to search for a new agent within the area to search for new tenants and manage my property, after a quick telephone call with James he guaranteed me, that he would get my property back on the market within days and I would be receiving offers at the rate I desired, within the blink of an eye, I had new tenants paying my desired rate JUST 48 hours after their ad went live - "That's what I call SERVICE"
I'm delighted I made the switch! without any shadow of doubt these guys knows their market, there's no fannying about with these guys. Special thanks to Sophie Lyon who is extremely consummate professional.
If you're a landlord, looking for an agent to help you find GOOD tenants real quick then ....... The Kings Groups is my recommendation, if my experience is anything to go by you won't be disappointed
Kevin Β· 24 October 2019
Agent replied Β· 22 October 2024
Good Afternoon,
Wow! Great to hear feedback of any type but positive feedback is obviously more pleasurable. We would like to thank you for your patience and assistance throughout.
All the best,
Kings Group Cheshunt
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5/5
GoogleDealt with Shareef, great guy and you can tell he is very passionate about his job. He's going to be in this industry for a long time! Didn't end up buying from here due to extenuating circumstances but customer service by Shareef was top tier. Highly recommend and definitely ask for Shareef.
Ace Β· 23 October 2023
Agent replied Β· 22 October 2024
Hello Ace
Thank you for your kind words in your review. It was lovely working with you in your search for your dream home.
Kind Regards
All the team at Kings Group, Cheshunt
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5/5
GoogleI would definitely recommend Kings - selling my first home was made so much easier as I felt confident that everything was being looked after and Kings knew what was happening at all stages. From the get-go Alfie and Charlie took an interest in my home, handled everything with care, went above and beyond and were always communicative and available to talk. This seemed to be a totally different approach compared to other estate agents I got quotes from, and the non-existent communication from my seller's estate agent. This is all despite my home not being in a higher price range, yet they still put a lot of effort into the case. Highly professional, warm and friendly people to work with who got to know me and my home, rather than treating it like another case/number. Thank you so much!
Scarlett Β· 3 November 2024
Agent replied Β· 10 November 2024
Hello Scarlett
Thank you so much for your lovely words in our review. Great to hear your experience with our Cheshunt Branch with the sale of your first home has been a positive one. It was an absolute pleasure working with you, thank you for being a great client to work with.
Kind Regards
All the team at Kings Group, Cheshunt
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5/5
GoogleEven though weβre still in the process of looking for a house, the support from this Farida in Cheshunt branch has been excellent. Theyβve been professional, responsive, and genuinely helpful so far. A great experience and highly recommended.
Adem Β· 10 February 2026
Agent replied Β· 10 October 2026
Hello Adem
Thank you for taking the time to leave your lovely review. Great to hear your experience with our Cheshunt Office has been a positive one.
Kind Regards
All the team at Kings Group, Cheshunt
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5/5
GoogleLovely customer service. They have patience dealing with people.
Gwendolyn Β· 10 September 2026
Agent replied Β· 10 October 2026
Hello Gwendolyn
Thank you for your positive review, all the team really appreciate your feedback.
Kind Regards
All the team at Kings Group, Cheshunt
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5/5
GoogleI' am currently in the process of purchasing a property from kings group Cheshunt and Daniel is the estate representative dealing with my case. He has been extremely helpful and informative. He has taken into account my views and needs and has identified the perfect house for me. I highly recommend their services and expertise. Daniel is very professional and I'm sure he will take good care of you.PositiveResponsiveness, Quality, Professionalism
Adnan Β· 23 October 2021
Agent replied Β· 22 October 2024
Hello Adnan
Thank you for your lovely review. It is an absolute pleasure working with you on your property purchase.
Kind Regards
All the team at Kings Group, Cheshunt
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5/5
GoogleSophie was great, she only had my property on her listings for 1 day, before she had seven viewings arranged. From this I had five applicants for the property, and she helped me to find a very suitable tenant. Many thanks Sophie.
I have now sold the property, and the team at Kings found the perfect person to purchase it from me. Well done guys! Many thanks to everyone there.
Janice Β· 23 October 2021
Agent replied Β· 22 October 2024
Hello
Thank you for taking time to leave our office with a review. It is greatly appreciated and we will ensure all reviews are carefully monitored and full staff training is given to keep our standards high so we can deliver the best customer service to all our valued clients.
Kind Regards.
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5/5
GoogleSam and his team were absolute superstars, from first finding us a lovely couple to buy our home of 20 years to supporting us through the whole sell and purchase process. I would recommend anyone to work with this team as they strive tirelessly to get it spot on for their clients. Thank you Guys and if We ever move again we wonβt hesitate to give Kings a callPositiveProfessionalism
Sarah Β· 23 October 2021
Agent replied Β· 22 October 2024
Hello Sarah
Thank you for your lovely review. All the team really appreciate it. It was an absolute pleasure working with you both on the sale of your property and your property purchase.
Kind Regards
All the team at Kings Group, Cheshunt
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5/5
GoogleAbout three weeks ago, I wanted to view a house and the Farida contacted me. She was very polite and took the time to understand exactly what I was looking for so that I wouldnβt waste any time. Being close to the train station and school was important for me, and he carefully selected all the suitable options.
She showed me the best ones, and one of them was perfect, only a 5-minute walk to the school and 10 minutes to the train station. It had everything I was looking for. She explained all the details about the house, what would be done, and even showed me the neighborhood, nearby shops, and facilities.
She is truly excellent at his job, professional, kind, and very helpful. I really appreciate her guidance and support. Highly recommended! π
Nalan Β· 15 October 2025
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5/5
GoogleDream team! Thanks Alfie and Charlie for the smoothest process! After being messed around by another estate agent, we were glad to meet Alfie and Charlie at Kings Cheshunt. They were very patient and kept us informed throughout our buying process.
Nev Β· 15 March 2024
Agent replied Β· 10 November 2024
Hello Nev
Thank you for your 5 star feedback! Great to hear your experience with our Cheshunt office has been a positive one and we were able to help make the buying process as smooth as possible for you.
Kind Regards
All the team at Kings Group, Cheshunt
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5/5
GoogleDream team! Thanks Alfie and Charlie for the smoothest process! After being messed around by another estate agent, we were glad to meet Alfie and Charlie at Kings Cheshunt. They were very patient and kept us informed throughout our buying process.
N Β· 15 March 2024
Agent replied Β· 9 January 2025
Hello Nev
Thank you for your 5 star feedback! Great to hear your experience with our Cheshunt office has been a positive one and we were able to help make the buying process as smooth as possible for you.
Kind Regards
All the team at Kings Group, Cheshunt
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5/5
GoogleAli Uzun provided excellent service. He was professional, responsive, and very supportive throughout the entire process. His communication and dedication made everything much easier. Highly recommended!
Bilal Β· 10 April 2026
Agent replied Β· 10 October 2026
Hello Bilal
Thank you for taking the time to leave your positive review, your feedback is greatly appreciated.
Kind Regards
All the team at Kings Group, Cheshunt
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.