Every review we hold for the Broxbourne office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAlthough an uncertain start to the mortgage process via an estate agent that has now left the business. Manager Charlie & associate Alfie were on hand to make sure the journey and process from start to finish were conducted politeness, urgency and care. I would highly suggest using this branch of the agency based in Cheshunt. Thank you for everything.
Michela · 26 March 2024
Agent replied · 22 October 2024
Hello Michela
Thank you for taking the time to leave your positive review. Great to hear we were able to help make the process as smooth as possible for you. All the team greatly appreciate your feedback.
Kind Regards
All the team at Kings Group, Cheshunt
★★★★★ 5/5
GoogleI recently sold my property through Kings after speaking to a few of the local agents.
When valuing the property Sam was very helpful when most other local agents seemed content to list at a lower price just to collect their fee’s. The house was sold within a few days.
Hasan and Sam were in contact throughout and were happy to answer or help with any queries at all times.
Highly recommend and friendly people to deal with!
Andrew · 23 October 2022
Agent replied · 22 October 2024
Hello Andrew
Thank you so much for your 5 star review. It was a pleasure working for you, thank you for being a great client to work with.
Kind Regards
All the team at Kings Group, Cheshunt
★★★★★ 5/5
GoogleI would highly recommend Kings in Cheshunt. Alfie & Charlie worked tirelessly ensuring our sale went through as quickly and smoothly as possible.
They were both friendly, professional and always approachable with any questions we had.
I would highly recommend using Kings and would like to thank Alfie and Charlie for all their help.
Clare · 24 June 2024
Agent replied · 22 October 2024
Hello Clare
Thank you for your lovely words in your review. It was a pleasure working with you on the sale of your property and great to hear we were able to help make the process go as smooth as possible for you.
Kind Regards
All the team at Kings Group, Cheshunt
★★★★★ 4/5
GoogleThe communication with Farida has been great right from the beginning of my queries. She has been patient, efficient and very helpful with viewings, searches & advise. I feel confident I am in good hands with the agency and looking forward to the future.
Betty · 21 November 2025
★★★★★ 5/5
GoogleWe couldn’t be hapier with the service provided by Farida.She showed us one property and she went above and beyond to help us find our new home. Farida was incredibly professional, always avialable to answer our questions and explained … More
Catalin · 22 November 2025
★★★★★ 5/5
GoogleHad a great viewing with Kings today. Farida was punctual, friendly, and really knowledgeable about the property. All my questions were answered clearly, and the whole experience felt professional and relaxed. Overall, a very smooth and helpful viewing, highly recommend Farida!
Andreea · 21 November 2025
★★★★★ 1/5
GoogleWorse estate agent my family have ever dealt with. An offer was placed by my in-laws on a property advertised by Kings Cheshunt. Offer was not put forward to the vendor. Forced to use their brokers and solicitors by threats. Been told another lady has put an offer without seeing the property. Nice lies...
In laws went to ask the vendor if the offer was put forward. This was not put forward of course, the estate agent very angrily called my father in law, questioning why they went back to the property. Why not? We have been calling how many times and have had no return or answer regarding the offer made. Yes Charlie, we are telling you how to do your job sir, absolutely uneducated. Lucky you were not speaking to myself. I would have made you quit your job instead. Goodluck with these crooks and compulsive liars.NegativeResponsiveness, Quality, Professionalism, Value
Eren · 23 October 2021
Agent replied · 22 October 2024
Hello Eren
We are sorry to hear about your recent experience. I understand that relations of yours viewed a property that was due to be in an open day following a price reduction. Unfortunately, there was a lot of interest and another client ended up offering a higher amount directly to the seller whilst we were still in the process of checking your chain details. We can only apologise about this and can assure you that there was nothing underhand being done here, which is why since then we have still taken your relatives to view other properties. I would like to add, that at no time have we ever insisted you use our in house services. We do recommend these to every client as they have been tried and tested over many years in the industry. We value all of our clients and can only apologise for any unreturned calls, but it has been a very busy and stressful end to the year. If you or your relative would like to discuss this further please contact me on the following Email address: reviews@kings-group.net
Kind Regards
Kelly
★★★★★ 5/5
GoogleI was given the best service of my life by Sophie Lyon. These lady nailed it from start to finish. The moment she showed me a flat i said i loved it she messages the landlord and got back to me same day. she mailed me from 5pm to 12am, never seen an agent work so had like that before. she really deserve an accolades... she was very calm, patience, professional, encouraging, stress free, a goal getter, and enthusiastic. i wouldn't have gotten the property without her help updating me all the way and step by step. Thank you Sophie you are surely a star.!!!!! keep shining diamondPositiveResponsiveness, Quality, Professionalism, Value
Elizabeth · 23 October 2021
Agent replied · 22 October 2024
Hello Elizabeth
Thank you so much for leaving a fantastic review! All the team really appreciate it!
Enjoy your new home!
Kind Regards
All the team at Kings Group, Cheshunt
★★★★★ 5/5
GoogleI cannot recommend Kings in Cheshunt highly enough. They were extremely professional, helpful and courteous and have definitely restored my faith in Estate Agents from past experiences. I had originally instructed an on-line agent from whom I had zero viewings compared to Kings, where I had viewings virtually every day for a month until I found a buyer. My solicitors also fell rather short so whenever I had a query I would turn to Kings rather than my legal team. Even after completion they told me I could contact them with any further assistance I might need. Charlie, Sam and Dan were fantastic - more like friends - and many many thanks to them all. I have moved to the north west of the country and will need to buy my own property here and if I discover a Kings office in this area, I will definitely be using them.PositiveResponsiveness, Professionalism
Gill · 23 October 2021
Agent replied · 22 October 2024
Hello Gill
Thank you so much for leaving a fantastic review for our Cheshunt Branch, all the team really appreciate it. Thank you for your patience throughout the sale of your property and for being a great client to work with.
Kind Regards
All the team at Kings Group, Cheshunt
★★★★★ 5/5
GoogleVery happy with the purchase of my property. Would definitely recommend! Charlie & Alfie were exceptionally helpful and did everything in their power to assist me at all times, making the whole experience easier.
Couldn’t thank them enough would recommend to everyone.
Seyit · 1 October 2024
Agent replied · 22 October 2024
Hello Seyit
Thank you for your positive review and for choosing Kings Group to help you with your property purchase. Great to hear we were able to help make the process as smooth as possible for you.
Kind Regards
All the team at Kings Group, Cheshunt
★★★★★ 5/5
GoogleI would highly recommend King’s in Cheshint for the sale of your home. Alfie was so helpful, patient and pro-active throughout the process. Nothing was too much trouble for him and he always kept us informed every step of the way.
Emma · 1 October 2024
Agent replied · 22 October 2024
Hello Emma
Thank you for your positive review. It was a pleasure working with you and we would like to also thank you for all your patience and assistance throughout the sale.
Kind Regards
All the team at Kings Group, Cheshunt
★★★★★ 5/5
GoogleSarah was extremely helpful in helping my husband and I find our first home. She was professional in all our interactions and always answered any queries we had. She was very patient with us and provided an exceptional service, we recommend her to all first time buyers. Thank you Sarah for all your help and support over the past few months, we truly appreciate it and will remember you forever.
Natasha · 23 October 2022
Agent replied · 22 October 2024
Hello Natasha
Thank you for your lovely review. It was an absolute pleasure working with you both in finding your first home and we hope it was worth the wait.
Congratulations again and best of luck in your new home!
Kind Regards
All the team at Kings Group, Cheshunt
★★★★★ 5/5
TrustpilotKings Cheshunt (Ben) gave us a…
Kings Cheshunt (Ben) gave us a wonderful, extremely helpful service when selling our home, we would highly recommend them, after having our house up for sale with another local agent we decided to change to Kings Cheshunt and they successfully sold our home within 2 weeks, HIGHLY RECOMMEND, GREAT POLITE SERVICE,QUICK RESPONSES ALWAYS
Debbie · 31 July 2026
★★★★★ 1/5
GoogleUnfortunately not an agent we could recommend -
Their considered and possible 1 sided cherry picking reply of my review is exactly why I may have written my review
Our records show an email from the purchasers solicitors telling us that the information this agent and the purchaser gave us, on more than one occasion was not true !! That's their solicitor telling our solicitor the information they both gave was not true !!
This was forwarded to Kings at the time which was never disputed. Happy to give a chronology if the agent needs facts for this review.
I rarely write a negative review ( please do check readers ) but made an exception in this case.
Julie · 16 January 2025
Agent replied · 23 January 2025
Hello Julie
I am sorry that you haven’t had the experience we would have hoped. Having spoken to the office they are unsure as to what they had done wrong on this transaction. If you would like to email me at reviews@kings-group.net please do so as your review does not mention any details. The only thing that the office did mention was that they felt your solicitor had caused delays in the progression of the sale and that when they had chased them on this it had not been received well.
Kind Regards
Kelly
★★★★★ 5/5
GoogleFarida was great, pleasant professional and experienced it was a pleasure working with her.
Sonia · 9 August 2025
Agent replied · 8 September 2025
Hello Sonia
Thank you for taking the time to leave your positive review. Your feedback is greatly appreciated.
Kind Regards
All the team at Kings Group, Cheshunt
★★★★★ 5/5
GoogleFarida was great. Very friendly and very helpful
Renas · 8 October 2025
Agent replied · 22 October 2025
Hello Renas
Thank you for your positive review, your feedback is greatly appreciated.
Kind Regards
All the team at Kings Group, Cheshunt
★★★★★ 5/5
GoogleIts not often I give reviews.. I only make a point of doing so when a service has been particularly good or at the other end of the spectrum! I am pleased to say, this is the former. I had a less than acceptable experience with another agent before I went to King's, so I already had my guard up and was wary. I was honest about this. The service I have received from the team at Kings has been exceptional. I would say 95% of my dealings have been with Sam, the branch manager and he has been excellent throughout. I haven't been the easiest customer and I have quite a complex situation so I have needed alot of help from Sam. What I particularly appreciate is the human element to Sam's interaction. I feel alot of agents can be quite detached from their clients and this is where King's have the edge. I believe in being straight and honest and at times I have been very annoying and demanding, but Sam has taken all this in his stride, with great humour, delivering an exceptional service. I also dealt with Charlie early on in the process and he too was excellent I was glad I chose King's, and although I am not at the end of the process, the service so far warrants praise. I would definitely recommend King's and really think the staff there are an asset to the organisation.PositiveResponsiveness, Professionalism
Angela · 23 October 2020
Agent replied · 22 October 2024
Hi Angela
Apologies for not coming back to you sooner, but wow! Thank you so much for your kind words and amazing review of our Cheshunt branch and staff. Your positive feedback is very much appreciated.
Kind Regards
All the team at Kings Group Cheshunt
★★★★★ 5/5
GoogleShareef was extremely supportive and helpful when I was looking for my first property. He provided me with a lot of information, which as a first time buyer was really appreciated. I would recommend Shareef and Kings to my family and friends
Rosita · 24 July 2024
Agent replied · 22 October 2024
Hello Rosita
Thank you for taking the time to post a positive review. It has been a pleasure helping you find your first property to purchase.
Kind Regards
All the team at Kings Group, Cheshunt
★★★★★ 5/5
GoogleKings of Cheshunt have been great handling the sale of my house, in particular Hassan -who introduced the buyers to us and Sam for smoothing the path when we hit some bumps. Great communication and always friendly and understanding of my concerns and enquiries. Would definitely recommend them to anyone thinking of selling their homes.
Susan · 23 October 2023
Agent replied · 22 October 2024
Hello Susan
Thank you for taking the time to leave your positive review. It was a pleasure working for you, and we would like to also thank you for all your patience and assistance throughout the sale.
Kind Regards
All the team at Kings Group, Cheshunt
★★★★★ 5/5
GoogleMassive thank you to Sophie Lyons! Being first time landlords, Sophie worked closely with me and my fiancé to find the perfect tenants for our property within a tight deadline!! Sophie had a busy week manning the field for Lettings alone and no matter what I needed help or advise on she never made me feel like I was wasting her time and would always make time to speak to me. Sophie was and still is always on hand to help us! Once again thank you so much for all you’ve done and more x
Androulla · 24 October 2019
Agent replied · 22 October 2024
Hi,
Thank you for leaving your review. The team really appreciates it.
Wishing you all the best !
Kings Group
★★★★★ 5/5
GooglePotential tenants found within a few days, which Sophie Lyons then narrowed down for me as per my requirements. This young lady was exceedingly professional, amenable and efficient, always keeping me fully informed during the whole process. I am very happy with the service she and Elleisha-Ann provided. Any queries were rapidly dealt with. There was an error on the contract but this was rapidly corrected. My property is fully managed, and I do have one slight gripe, keys seem to keep going missing!
Diane · 24 October 2019
Agent replied · 22 October 2024
Hi,
Thank you for leaving your review. Everyone at Kings Group appreciates it. We are glad to have been able to help.
All the best,
Kings Group
★★★★★ 5/5
GoogleWhat an amazing bunch, especially Sophie Lyon and James Cecil who are a real credit to Kings in Cheshunt! After a truly horrific experience with the cowboys at Woodhouse (across the road from Kings), I decided to search for a new agent within the area to search for new tenants and manage my property, after a quick telephone call with James he guaranteed me, that he would get my property back on the market within days and I would be receiving offers at the rate I desired, within the blink of an eye, I had new tenants paying my desired rate JUST 48 hours after their ad went live - "That's what I call SERVICE"
I'm delighted I made the switch! without any shadow of doubt these guys knows their market, there's no fannying about with these guys. Special thanks to Sophie Lyon who is extremely consummate professional.
If you're a landlord, looking for an agent to help you find GOOD tenants real quick then ....... The Kings Groups is my recommendation, if my experience is anything to go by you won't be disappointed
Kevin · 24 October 2019
Agent replied · 22 October 2024
Good Afternoon,
Wow! Great to hear feedback of any type but positive feedback is obviously more pleasurable. We would like to thank you for your patience and assistance throughout.
All the best,
Kings Group Cheshunt
★★★★★ 5/5
GoogleDealt with Shareef, great guy and you can tell he is very passionate about his job. He's going to be in this industry for a long time! Didn't end up buying from here due to extenuating circumstances but customer service by Shareef was top tier. Highly recommend and definitely ask for Shareef.
Ace · 23 October 2023
Agent replied · 22 October 2024
Hello Ace
Thank you for your kind words in your review. It was lovely working with you in your search for your dream home.
Kind Regards
All the team at Kings Group, Cheshunt
★★★★★ 5/5
GoogleI would definitely recommend Kings - selling my first home was made so much easier as I felt confident that everything was being looked after and Kings knew what was happening at all stages. From the get-go Alfie and Charlie took an interest in my home, handled everything with care, went above and beyond and were always communicative and available to talk. This seemed to be a totally different approach compared to other estate agents I got quotes from, and the non-existent communication from my seller's estate agent. This is all despite my home not being in a higher price range, yet they still put a lot of effort into the case. Highly professional, warm and friendly people to work with who got to know me and my home, rather than treating it like another case/number. Thank you so much!
Scarlett · 3 November 2024
Agent replied · 10 November 2024
Hello Scarlett
Thank you so much for your lovely words in our review. Great to hear your experience with our Cheshunt Branch with the sale of your first home has been a positive one. It was an absolute pleasure working with you, thank you for being a great client to work with.
Kind Regards
All the team at Kings Group, Cheshunt
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