Kings Group Cheshunt reviews in Broxbourne

★★★★★ 5/5

Google

I have been property developing for years and have worked with many agents. Sarah Connor has delivered an amazing service from beginning to end. Keeping me up to date with viewings and feedback through to liaising with solicitors, buyers and her teammates. Making the sales experience smooth and stress free. I would definitely recommend using Kings.

Christos · 12 November 2022

★★★★★ 5/5

Google

Recently, had a property viewing with Farida at this company. She was very professional and patient with all my questions about the property. She took her time with the viewing and was really helpful about explaining about the local area. Satisfied

Anum · 6 May 2025

★★★★★ 5/5

Google

Hasan from the Cheshunt office has been great from start to finish, very trustworthy, reliable and keeps to his word. I have felt very confident and secure as I was always communicated with regularly and with his help I was able to sell my house. I recommend anybody to use kings in Cheshunt to sell your home.PositiveResponsiveness, Quality, Professionalism, Value

Francios · 12 November 2021

★★★★★ 5/5

Google

I had a great experience at a viewing with Praveena who was very helpful. She was informative and answered all my questions well, following up afterwards too. She is very knowledgeable so would absolutely would recommend her.

Alisha · 16 January 2024

★★★★★ 5/5

Google

Very informative and friendly estate agents, dealing with a complicated probate sale. Sam has been excellent in informing us on every move.

Ellen · 12 November 2023

★★★★★ 5/5

Google

We have met with Hasan during our search. He immediately stood out from all other estate agents we were are in contact with as he truly went above and beyond to help us with our search. Thanks to him, my spouse and I have found and bought our first home. We highly recommend him and Kings Group Cheshunt.

Ugur · 12 November 2021

★★★★★ 5/5

Google

Really great experience with Kings. Sam, Hasan and Daniel tirelessly worked to get us a buyer after two different buyers pulled out last minute. They have been quick to respond, facilitate negotiations and genuinely have your best interests in mind. Great group of guys - thanks again for all your help! Couldn't have done it without you!

Catherine · 12 November 2021

★★★★★ 1/5

Google

We’ve just bought our first home through Kings Group Cheshunt. We were dealt with by Samik, supposedly the branch manager, and I have to say, his customer service skills were far below par. A few days after we put in an offer for the property, Samik called to tell us that there was a chain on the property and that “the seller would be able to move into their new home NO LATER THAN OCTOBER”. We agreed to wait several months as we liked the property and that is when our lease also runs out. We began all the necessary checks, documents etc. About 2 months later, we discovered from one of the documents that the seller specified that his move would likely extend to November. This took us by surprise and raised some concerns. When we raised the issue with Samik, he became extremely defensive and rude, lying that he told us that from the beginning (this was of course not the case, as we would not have agreed to proceeding with the property). He then said to us “well, we have four other buyers for this property”. A few weeks later, the seller requested a conference call between Samik and ourselves as he must’ve sensed there was a hold up or issue as we decided to hold off on proceeding with searches for the property. After the conference call, the seller wished to keep in direct contact with us as it was smoother and allowed for clarity, rather than through Samik who had obviously strained the working relationship by giving misleading information and having a terrible attitude. Since then, we have enjoyed dealing directly with the seller who has been lovely about the whole ordeal, and as a result it has sped along the process between us and our solicitors. I would not recommend Kings Group Cheshunt.

Tiwa · 12 November 2022

★★★★★ 5/5

Google

Very efficient & professional service from both Elleisha-Ann and Sophie. Have used Kings in Cheshunt for the last 10 years as they are the best in the area.

Jason · 15 April 2024

★★★★★ 5/5

Google

I briefly spoke on the phone with Shareef and I just want to say what a lovely young man he is, he was very insightful and polite over the phone would definitely recommend.

Jordan · 12 November 2023

★★★★★ 5/5

Google

Daniel Wells, OUTSTANDING! From our first contact, he showed me a flat that I fell in love with; He has always been reachable, has excellent customer service and communication, keeping me informed and up to date with every step. Very reliable and a great member of staff for Kings Group.PositiveResponsiveness, Quality, Professionalism, Value

Fordwuor · 12 November 2021

★★★★★ 5/5

Google

I would like to extend a big thank you for the efficiency and dedicated hard work of Kings group team, in particular, Daniel Wells . He was accommodating and showed great determination and perseverance in his attitude towards his work. I highly recommend the service provided by the team in Kings group in Cheshunt.PositiveResponsiveness, Quality, Professionalism, Value

Sarojeenee · 12 November 2020

★★★★★ 5/5

Google

Thanks to Georgia for everything you did to help us buy our first home.

Aaron · 13 November 2018

★★★★★ 1/5

Trustpilot

I found working with Kings very slow

I found working with Kings very slow. I would regularly wait days for email responses and if I called I would always be told I'd get a call back which never came. I'd have to ring/email over 3 times each time to get contact. When I spoke to the manager about this he got quite defensive and told me they legally have over 10 days to get back to emails - what use is that?! I ended up buying the property through them because I loved it so much and had no choice but it turns out none of the heating works in here which they obviously were not aware of - or worse did but didn't say! Overall not a great experience at all

Jord · 12 April 2022

★★★★★ 5/5

Trustpilot

Our experience with Kings of Cheshunt…

Our experience with Kings of Cheshunt has been very good, our agent Dan and manager Sam have been very professional dealing with the sale of our property. Would not hesitate to recommend or use again.

Tony · 13 August 2021

★★★★★ 1/5

Trustpilot

Given one star only because it wasn't…

Given one star only because it wasn't possible to rate lower. Avoid Kings Cheshunt at all costs! When my buyer pulled out they failed to let me know. They then found a new buyer without telling me. Failed to respond to a single email (including when I tried to cancel the contract), presumably so there's no written evidence of their incompetence. Constantly failing to return calls, and generally behaving like a parody of an estate agent. They even billed me more than our contracted comission. When I queried it they said someone 'probably assumed it was the standard, and didn't check the contract'!!! Which I presume is a trick they often get away with. I ended up having to take over chasing my seller myself when the chain got held up, and when we did finally exchange contracts (after 18 months!) All I got was a text message to let me know. Haven't heard from them since. Awful awful company, have an open complaint to the ombudsman in progress. Please stay away at all costs I beg you...

Rob · 25 January 2022

★★★★★ 1/5

Trustpilot

GUNS OF GLORY IS A SHAME OF GLORY

They have a game app called Guns of glory which is primarily to benefit the paying gamers only. The worst ever game app where they choke and throttle the non paying gamers who are playing it for rewards from other apps. I m playing it from Tagged and the games section is managed by fyber. This game just has really caused me so much of mental torture. The developers have restricted and limited the weak players to the kingdoms which have created just to be victims of paying gamers

Sharma · 19 November 2021

★★★★★ 5/5

Google

Jess from the Cheshunt branch has gone above and beyond to find us a new property. I have been speaking with many letting agents and Jess has out shone them all. She stayed in touch, was very helpful and friendly. Kings are very lucky to have her- Jess, Thank you. Keep up the Great work :)

Chyna · 13 November 2019

★★★★★ 1/5

Google

They do not deserve the one star. Avoid renting from this company as you will lose a lot of money like I did. Use other agents. Update: to the owner. Thank for apologising. This is the first time someone has apologised for what your company put me through. It is very much appreciated.

Kanchie · 13 November 2019

★★★★★ 1/5

Trustpilot

KINGS GROUP ARE FRAUDSTERS!

Be very wary and stay right away as far as possible from the CHESHUNT BRANCH or any of this companies branches! I entered a tenancy agreement remotely due to Covid I had only seen a video of it. I was abroad at the time on holiday. As soon as I came back to U.K. and off my flight, I went to the branch to collect the keys. The staff member I had been dealing with put a precondition upon me to release the flat keys to me, I had to sign a document. Upon reading the document, I absorbed it reading that I had seen the property and accept its condition and of course at this point, this was not the case. I immediately raised it with the same staff member that I’d been dealing with. She assured me that she had been to the flat and it was all cleaned and In order. Whilst I was on holiday, this staff member had notified me that she also was travelling on holiday to the same destination I holidayed at and I was quite helpful to her with plenty of advice and recommendations. I put my faith in her and I very much regret having done so. When I went to the flat, it hadn’t had an end of tenancy clean. The flat was very very dirty. I called the same staff member and she said she would take care of it. It took a week for cleaners to undertake the task, during which I could not move in but I had paid rent in advance for the time. The cleaners did not clean the top part of the oven, they said they don’t as policy due to the electric grill element can be damaged. It took Kings 3 months to clean the oven, I was unable to cook food and spent much money on take out foods. During this time, I even had to stay away from the flat due to the oven being so dirty, a chicken I tried to cook, set off the fire alarm and smoked out the entire block, from the immense grease at the top of the oven. When I finally cited that I’d like a credit for the time I was not able to occupy the flat due to lack of cleaning and myself having to wait for cleaners (a week) and some form of credit for the extra expense of take out foods etc. They cited that I signed a disclaimer that says the property was in good order, despite email evidence of communications to the contrary. To my dismay and total near disbelief, it became apparent to me that, the staff member whom I had been dealing with and whom did this was actually the Lettings branch manager! As a result of this, I totally lost faith in Kings and to date I’ve not been able to create a nest a comfortable home and invest in furniture or commit to this To add salt to injury, Kings on numerous occasions have told me that the oven was working. I am a health and safety consultant and I close down businesses that have less hygiene I am a blue badge holder and have a disability

Tamer · 15 April 2021

★★★★★ 1/5

Trustpilot

PLEASE AVIOD!!

PLEASE AVIOD!!! I REALLY WISH I CAN GIVE 0 STARS KINGS IS VERY BAD AS IN THE WORST PLACE EVER!! ALL FAMILIES AVOID ITS A TRAP THEY DON'T FIX ANYTHING AND ALWAYS READY TO EVICT YOU. THEY DO NOT CARE ABOUT THE TENANTS AND EXPECT RENT EVERY MONTH, THEY LEFT ME WITH NO HEATING AND GAS FOR 3 DAYS MY KIDS WAS SO COLD AND THEY NEVER APOLOGISE YOU HAVE TO CHASE THEM FOR EVERYTHING, AND THEY ALSO HAVE THERE INSPECTIONS LIKE EVERY OTHER MONTH TO BE NOSEY THEY DON'T FIX EVERYTHING THATS REPORTED DOESN'T GET FIXED AND HAS TO BE CHASED 24/7 WITH NO CALL BACK. REMEMBER TO ALWAYS EMAIL TO HAVE EVIDENCE THEY WILL ALSO TRY TO STEAL YOUR DEPOSIT AND SAY DAMAGES !! THE PROPERTY WILL NEVER BE YOUR HOME. DON'T PUT YOURSELF IN THIS STRESS ITS NOT WROTH IT, IT WILL CAUSE YOU MENTAL HEALTH ISSUES AND WHAT I NOTICED IS THAT THEY DON'T HAVE LANDLORDS THE COMPANY OWN THERE PROPERTIES THATS WHY IF YOU DRIVE DOWN A ROAD YOU WILL SEE THERE SIGNS EVERYWHERE. ALL THEY WANT IS THERE MONEY PLEASE AVOID !! AND EVERYONE THAT IS GIVING 5 STAR REVIEWS WORKS FOR THEM DON'T BE TRICKED !

Elizabeth · 9 April 2021

★★★★★ 1/5

Trustpilot

Stay away from kings group in Tottenham

AVOID AVOID AVOID I RENTED A STUDIO FLAT IN WHITE HART LANE FROM KINGS GROUP TOTTENHAM 6TH OF FEBRUARY 2020 AND NOW THINKING THE WORST 12 MONTH'S OF MY LIFE IS BEHIND ME HERE COMES A £1279 CLAIMS OF DAMAGES TO THE PROPERTY FLOORING AND FOR CLEANING SERVICES. THIS WAS THE SAME PROPERTY THAT HAD NO TOILET DOOR AND HEATER PLUS RAIN WATER LEAKAGE FROM WINDOWS AND WALLS THAT DAMAGED THE WHOLE PROPERTY YET INSTEAD OF APOLOGISING FOR THE NIGHTMARE I WENT THROUGH FOR THE PAST 12 MONTH KINGS GROUP ARE ON THE SIDE OF OF THE HYENA LIKE LANDLADY WHO'S ONLY AIM IS TO SCAMM ME OF ONE LAST PAYDAY. SHE HAS CLEARLY NOT DONE ANYTHING ABOUT THE FLOORING BECAUSE MY COUSIN AND HIS WIFE LIVE 2 DOORS AWAY FROM THE PROPERTY AND THE PROPERTY WINDOW HAS NO CURTAINS MAKING IT CLEAR FOR ALL TO SEE THAT NEW FLOORING WAS NEVER LAID IN THE PROPERTY. THIS IS SCAMM AND FRAUD TO TAKE MONEY THAT YOU CLEARLY HAS NOT SPEND ON THE PROPERTY AND PRODUCE A FAKE INVOICE IN THE PROCESS. ON THE INVOICE IT SAYS CLEANING WAS DONE 5TH OF FEBRUARY AND FLOORING WAS DONE 15TH OF FEBRUARY?? TODAY IS 3RD OF MARCH AND NOTHING HAS BEEN DONE AND SHE IS CLEARLY WAITING THAT SUM OF MONEY FROM MY ACCOUNT SHAMELSS THIEFES AVOID KINGS GROUP TOTTEMHAM.

Raage · 2 March 2021

★★★★★ 5/5

Google

As a first time buyer the whole process was daunting to me. However with the help from Daniel and the guidance from Sam(branch manager) and Danish(mortgage advisor) they ensured I understood and had my best interest at heart. Thank you gents will be recommending you to my friends.

Vikash · 12 November 2020

★★★★★ 1/5

Trustpilot

Kings Group cannot be trusted by…

Kings Group cannot be trusted by Landlords period!!As a landlord I had so many issues with Kings too long to write here, some were quite shocking! I wrote a lot of complaints letter to the Chairman and tried to speak with senior management without any progress whatsoever. I have let my property out myself since 10 years ago last 3 myself I had to do contract deposit everything myself, had no issues whatsoever. Money I wasted on Kings wish I never did. Had tenants in whilst with Kings with rent guarantee but never managed to get a penny back when tenant stop paying rent and rent guarantee is a scam too. Items stolen and damaged in my property Kings could not claim a penny back also when I went back I found out other items missing from check in inventory as well which was not claimed for too. They have no idea how to manage a property I could do a much better job doing it myself. I wish they listed to all my complaints for years but no effort made to improve. I guess only thing is they good at is they are cheap but I doubt others who are lot more expensive would have done a better job, looks like poor service is standard with these agencies. I would like a response from Kings to see if they changed in the last 3 years?

Erdal · 13 October 2020