Every review we hold for the Brook Road office, from every platform, shown as written. First names only.
★★★★★ 1/5
GooglePoor experience of dealing with this estate agent, found Nicola to be particularly 2 faced and focused on getting more money out of the buyer probably for comission. Wouldn't recommend.
Lee · 23 October 2022
Agent replied · 22 October 2024
Good morning, can you please let me know who you are so that I can look into this? Am I correct to say that you were out bid on a house in Mold? Our job is to get the best deal for the vendor and in this case you were unfortunate to come up against a cash buyer. Nicola did a great job and was very professional in the process.
★★★★★ 5/5
GoogleWe received a great service from The Big Estate Agency when purchasing our new home. Paul and his team kept us fully informed throughout the process, would highly recommend.
Anna · 9 June 2019
★★★★★ 5/5
GoogleThe team at the Big Estate Agency successfully assisted us with buying our forever home and we are so extremely grateful for all their support and guidance through this process. The team were always at the end of the phone to answer questions and pursue any queries we had. Would strongly recommend to family and friends.
Craig · 26 March 2023
★★★★★ 1/5
GooglePoor experience of dealing with this estate agent, found Nicola to be particularly 2 faced and focused on getting more money out of the buyer probably for comission. Wouldn't recommend.
L · 12 August 2022
Agent replied · 8 June 2023
Good morning, can you please let me know who you are so that I can look into this? Am I correct to say that you were out bid on a house in Mold? Our job is to get the best deal for the vendor and in this case you were unfortunate to come up against a cash buyer. Nicola did a great job and was very professional in the process.
★★★★★ 5/5
GoogleExcellent, professional and friendly service.
Thanks to Paul who sold my house on the 1st viewing. Made selling as straight forward and stress free as possible.
Highly recommended.
Ruth · 9 June 2019
★★★★★ 5/5
GooglePinewood estate currently let my late fathers house out,they are doing a great job, communication is great. Thank you
Dean · 26 February 2025
★★★★★ 5/5
GoogleThe team were excellent from start to finish - helping us every step of the way and finding us suitable buyers very quickly.
Thanks for all of your help!
Daniel · 8 June 2022
Agent replied · 8 June 2023
Thank you so much for this review Dan, you were a pleasure to work with. You were so accommodating with viewings, which made life easy with us all. We can't wait to see your new place!
★★★★★ 5/5
GoogleCan’t recommend The Big Estate Agency enough. It was my first time buying alone and they made what should have been a really stressful period so straightforward, always kept me in the loop and made everything so simple. Would use them again in a heartbeat. Thank you again for everything Kate and Del!
Amber · 26 March 2023
★★★★★ 5/5
GoogleExcellent service, very efficient team. They made the sale very smooth and less stressful. Thank you Paul and everyone at the office.
Emma · 8 June 2020
★★★★★ 5/5
GoogleThe team recently found me tenants for my rental property and their service was exceptional. Excellent communication and very efficient. They found me great tenants who moved in within 3 weeks. Thankyou Paul and Team. 👍 …
Mandy · 26 March 2024
★★★★★ 5/5
GooglePaul nicola and the girls are brilliant very professional and if I ever SOLD again I wouldn't hesitate to use this lovely estate agency I recommend them to everyone 😊 😀PositiveResponsiveness, Professionalism
Maxine · 27 August 2021
Agent replied · 8 June 2023
thanks for your comments Maxine. It's been a pleasure to work on your stunning property!
★★★★★ 5/5
GoogleAmazing. Kate and Del have been fantastic and kept us up to date every step of the way. Paul valued our house and sold it within a week. We would highly recommend The Big Estate Agency to anyone wanting to sell their house. Thank you to all the staff.
Kerry · 26 March 2023
★★★★★ 5/5
GoogleVery helpful and professional, always on hand whenever we needed advice. They took the stress out of buying our house 😊PositiveResponsiveness, Professionalism
Lucy · 27 August 2022
Agent replied · 8 June 2023
Thanks for your kind words Lucy. We wish you all the best for the future in your lovely new home in Mold.
★★★★★ 5/5
GoogleThe the at The Big Estate Agency are very professional and treated me like a valued customer. Communication was brilliant and couldn't ask for better. Thanks.PositiveResponsiveness, Quality, Professionalism, Value
Mark · 27 August 2021
Agent replied · 8 June 2023
Thanks for the kind review Mark. We hope that you're both really happy in your lovely new home in Mold. One month left of summer too, so you can put your pizza oven to good use!
★★★★★ 5/5
GoogleI sold my house with The Big Estate agency and mostly spoke with Paul & Nicola. Both very friendly and helpful. Communication was great, easily contactable and speedy replies. The solicitors they recommended (Cross Solicitors) are also brilliant. Would highly recommend this estate agents ☺️
Hayley · 25 May 2023
★★★★★ 5/5
GooglePaul is very knowledgeable and we found his valuation accurate. He went the extra mile with our property particulars, very impressed
Joseph · 9 June 2018
★★★★★ 5/5
GoogleBig Estate was very prompt to everything în 2 month time we signed the contract for the new house , and they we're there for everything we needed and asked for
Adi · 26 March 2024
★★★★★ 5/5
GoogleVery good and friendly team
Brian · 18 April 2025
★★★★★ 1/5
GoogleNo idea, phone number either wrong or a dead line and the office not where shown on Google maps
Chris · 8 June 2022
Agent replied · 8 June 2023
Hi Chris, our phone number works fine. We have been taking calls all day, every day. What number have you been calling? Also, our office is exactly where is should be on Google maps. Can you explain a bit more please and I will try to get to the bottom of it for you. Thanks!
★★★★★ 1/5
GoogleBecause of actions of this company’s Director, Michael George Barley, I have been to the small claims court twice, winning both times. He’s left me a threatening voice mail and I’ve had to issue a high court writ. I’ve also been chased up the street and confronted by Area Manager Paul Pedder. As thousands are still outstanding I’ll have to rate this 1.
Ben · 9 June 2019
★★★★★ 5/5
GoogleAll members of the team were friendly and helpful. They were always willing to answer queries and were very efficient.PositiveResponsiveness, Quality, Professionalism, Value
Susan · 27 August 2021
Agent replied · 8 June 2023
Many thanks for you kind words Susan. We appreciate that you chose to work with The Big Estate Agency and we all wish you the best of luck in Yorkshire.
★★★★★ 5/5
GoogleGreat from start to finish for my house purchase. Delyth in particular kept me informed all the way through and liased with the sellers and my solicitors to keep the purchase on track. Very happy with the service and my new home.
Pete · 26 March 2023
★★★★★ 1/5
GoogleVery poor communication, always having to chase up for updates wouldn't recommend or ever use again.
Ice- · 8 June 2022
Agent replied · 8 June 2023
If you are referring to cold sales calls, then yes, you are correct. They are at the very bottom of our list of calls to respond to. Our vendors, buyers, landlords and tenants, on the other hand, always receive an excellent service and great communication. This is what our business is built on. If you fall into the later category, then please let me know your name so that I can look into it. We always want to improve.
★★★★★ 5/5
GoogleVery professional worked hard on our behalf no complaints would recommend this agency to potential customers.
Terry · 8 June 2022
Agent replied · 8 June 2023
Many thanks Terry, much appreciated!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
