Trusted Agent profile Β· Brook Road
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156 reviews across 1 platform
Brook House, Brook Road, CH5 1HL
The Big Estate Agency's office in Brook Road, at Brook House, is rated 4.4 out of 5 across 156 reviews on 1 platform, including 156 Google reviews rated 4.4.
Every review we hold for the Brook Road office, from every platform, shown as written. First names only.
1/5
GoogleLie on behalf off landlords ie Carver highland ave. quote will be decorated throughout + new flooring ! Accommodate rouge control freak landlordβs just because current climate in favour of agents and owners.,returning keys some person in office didnβt even know I was due! V professional π β¦
5/5
GoogleGreat service, friendly and helpful, excellent Estate Agents. I would definately recommend them !PositiveResponsiveness, Quality, Professionalism, Value
Thank you Fiona. You were a pleasure to work with!
1/5
GoogleVery poor communication, always having to chase up for updates wouldn't recommend or ever use again.
If you are referring to cold sales calls, then yes, you are correct. They are at the very bottom of our list of calls to respond to. Our vendors, buyers, landlords and tenants, on the other hand, always receive an excellent service and great communication. This is what our business is built on. If you fall into the later category, then please let me know your name so that I can look into it. We always want to improve.
4/5
GoogleBig estate agency staff are so polite, understanding and very professional. Enjoyed my time with them
2/5
GoogleDidn't get back to me following an enquiry
Hi Sian. Can you tell me how you made your enquiry please? I will then look into this for you. Many thanks.
5/5
GoogleI bought my first home through The Big Estate Agency, my experience was next to none. They were all so very helpful, quickly to respond to any correspondence and β¦
5/5
GoogleThe staff are friendly and helpful and soon got things moving on the house sale
5/5
GoogleBest estate agency. Kind, nice,helpful and understanding team of professionals. I can say only good things about my experience with Big estate agency..Keep up the good work. π. β¦
5/5
GoogleFantastic Staff, highly recommend
Many thanks Alex!
5/5
GoogleSold our house with the Big estate agency, fantastic service from start to finish. Delyth dealt with our sale and was brilliant, went above and beyond. Highly recommend.
1/5
GooglePoor never got back in touch
Hi Charlotte. The landlady of the rental property you enquired about insists on dealing with the enquiries herself, as we explained to you when we asked your permission to pass your details on. I'm sorry if she didn't call you. We did pass your details to her on both of the occasions that you called.
5/5
GoogleOnce again, a very smooth and fast property sale. Very happy with The Big Estate Agency, the team provided great support throughout and made my life a lot easier! Thanks!
5/5
GoogleExcellent service. Would use again without hesitation.
5/5
GoogleGreat place, great service π β¦
5/5
GoogleBrilliant estate agents, answered all my questions, came out very quickly to do a free valuation and took some Brilliant pictures to showcase the house. Would definitely recommend.
5/5
GoogleFantastic service from start to finish. Great communication throughout. Would highly recommend buying/selling through the team at Big Estate Agency.
5/5
GoogleFantastic company! Helped me and my partner find somewhere to live in fairly unusual circumstances. Top notch service!
5/5
GoogleI canβt recommend the big estate agency enough. They were prompt with any updates and help me all through the sale of my house. Very professional and really nice people. Many thanks to you all Marc
5/5
Googlebrilliant service start to finish. big shout to Katie and Dyleth.fantastic.thank you
1/5
GoogleNothing better than any other agency, when issues are appearing, estate agent are disappearing. Bad communication, no reactivity, not a big agency, just a big joke!
5/5
GoogleSold our house fast and were there for us every step of the way if i was to sell again would definitely use this company.
5/5
GoogleThe Big Estate Agency provided us with a very personal service. Paul carried out all of our viewings. He was always contactable and communication was excellent through the process.
5/5
GoogleFirst time ive used The Big Estate Agency to let a property. The team are excellent and professional from start to finish, i couldn't be happier.
5/5
GoogleNice people and always helpful
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
