Trusted Agent profile · Brook Green, Greater London

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Marsh & Parsons reviews in Brook Green

4.6

★★★★★ Excellent

407 reviews across 3 platforms

107 - 109 Shepherds Bush Road, Brook Green, Greater London, W6 7LP

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Marsh's office in Brook Green, Greater London, at 107 - 109 Shepherds Bush Road, is rated 4.6 out of 5 across 407 reviews on three platforms, including 381 Google reviews rated 4.6.

Google logo

4.6 / 5

381

Reviews on Google

This office

Facebook logo

4.2 / 5

25

Reviews on Facebook

Business-wide

View Agents logo

5.0 / 5

1

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Marsh Brook Green

The Marsh & Parsons Brook Green estate agency office is located on Shepherds Bush Road, just moments from Brook Green itself, and offers sales, lettings and lettings management. The selling and lettings departments deal with property in Brook Green, as well as properties in the surrounding areas of Brackenbury Village W6, Hammersmith W6, Barons Court W14, Shepherds Bush W12 and Kensington Olympia W14. Our Brook Green office offers a range of properties, including the grand Victorian houses on the Green, Victorian conversions, mansion apartments, pretty cottages and studio flats. Brook Green also benefits from a combination of entertainment including the smart boutiques, pavement cafes and bistros on Blythe Road, W14 and the shopping centre in nearby White City, as well as the theatres and bars in Shepherds Bush W12; all helping to make Brook Green a really special place to live. For those who need easy access by car to the M4 or Heathrow, Brook Green is perfectly situated. There are excellent transport links to the West End and City including first class bus routes and three tube lines that run from Hammersmith (Piccadilly line, District line and Hammersmith & City line) and at Shepherds Bush (Central line). Mainline trains linking to Clapham Junction run from nearby Kensington Olympia.

Reviews

Every review we hold for the Brook Green office, from every platform, shown as written. First names only.

5/5

Google

II cannot recommend Hannah as a letting agent highly enough! From our first interaction, she has proven to be an invaluable partner in finding quality tenants for my property. Her professionalism and dedication to her clients are evident in every aspect of her work. Hannah took the time to understand my needs as a landlord and provided expert advice on how to attract the right tenants. She was incredibly responsive, addressing all my questions and concerns promptly. Her in-depth knowledge of the local rental market ensured that my property was marketed effectively. What truly sets Hannah apart is her friendly and approachable demeanor. She made the entire process seamless and stress-free, going above and beyond to ensure everything was handled with care. I felt confident that my property was in good hands. If you’re a landlord looking for a reliable, attentive, and passionate letting agent, look no further than Hannah. She truly makes the experience enjoyable and successful!

Sophia · 17 October 2024

Agent replied · 30 September 2023

Dear Sophia, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Sharn, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Working with Sarika has been a great experience. She is friendly, knowledgeable and dedicated to helping us find the right place for us. Finding a new place to live can be very stressful but she has made it a fun experience !

Beth · 21 August 2026

5/5

Google

Molly C and Shaakeelah are the power duo I didn't know I needed in my life. I had never heard of Brook Green until Molly reached out about a property, and now I’m obsessed. I was knee deep in the nightmare that is flat hunting in London. I'd racked up 4 rejection letters from other agencies, and a pile of listings that either weren’t in my price range or didn’t meet my criteria. And, out of the blue, Molly dropped an off-market stunner in my lap. I rushed over to meet Shaakeelah at the property, who warmly greeted me and expertly guided me through a tour. Afterwards, they immediately followed up and generously walked me through the offer process. In my time in London, this was the first time I’d felt seen by a letting agency. Usually, the process is geared almost exclusively toward landlords' needs, leaving prospective tenants with little guidance, time, or information to assess whether a flat is a good fit and to make a compelling offer. If it weren’t for Molly and Shaakeelah's professionalism and expertise, I wouldn’t have found my dream home! Truly grateful. Highly recommend.

Andrew · 13 March 2026

Agent replied · 13 April 2026

Dear Andrew, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Hayley

5/5

Google

We were looking for a place to rent and found one with Marsh and Parsons. Alex E was very professional and knowledgeable about the property we viewed, the process and landlord's requirements. He was very responsive throughout and also respectful of the leaving tenants requests when it came to pre arranging visits. When negotiating contracts, he was clear with the communications back and forth with his legal team and helped ensure both our needs and the landlords were heard and incorporated.

Kelvin · 13 March 2026

Agent replied · 13 April 2026

Dear Kelvin, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha

5/5

Google

Stuart was an absolute delight to work with. He was incredibly attentive from start to finish in helping my friend and I find and secure a property together. He understands the market and process very well and ensured we were taken care of throughout. We are incredibly grateful for his help, and he went the extra mile to accomodate our various logistical requests. We are really excited to move and couldn’t recommend Stuart highly enough, thank you!

Harry · 24 September 2024

Agent replied · 24 October 2024

Dear Harry, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley.

5/5

Google

We recently had the pleasure of working with Marsh & Parsons, specifically with Hannah​​​​ Scott‑Davies, to rent out our property. From start to finish, the experience was exceptional. Hannah handled every aspect of the process with the utmost professionalism and dedication, and above all, Hannah's communication was outstanding. She kept us informed at every step, ensuring that we were always up to date with the latest developments, and never felt left out of the loop. Her tireless work ethic was evident as she went above and beyond to make sure that the rental agreement included even the smallest details we had mentioned. Additionally, Thanks to Marsh & Parsons' extensive reach and stellar reputation, combined with Hannah’s relentless efforts, we received offers from prospective tenants almost immediately, with this swift response being crucial in securing the right tenants for our property. Moreover, Hannah's warmth and positive attitude made the entire process smooth and enjoyable. Her friendly demeanour and genuine care for our needs set her apart and made us feel confident and comfortable throughout the process. We couldn't be happier with the service provided by Marsh & Parsons and highly recommend Hannah and the company for anyone looking to rent out their property efficiently and effectively.

H.C · 24 July 2024

Agent replied · 23 August 2024

We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Hannah. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team

5/5

Google

Molly was fantastic showing us around a flat and has been extremely helpful and attentive to all our requests. Highly recommend and thank you for all your help!

Monty · 13 March 2026

Agent replied · 13 April 2026

Dear Monty, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley

5/5

Google

Marsh & Parsons delivered an exceptional experience from start to finish. Alex was friendly, professional, and genuinely took the time to understand what I was looking for. Communication was clear and consistent, and the entire process felt …

Edward · 13 December 2025

Agent replied · 13 April 2026

Dear Edward, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Brook Green office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Hayley

5/5

Google

We decided to list our flat for rent with M&P because of the enthusiasm and advice provided by Hannah and the team. It is difficult to separate one agent from another so in the end it sometimes just comes down to who you think you can work with, who you can trust, who wants the business more and who will provide that bit of extra value with the service they provide. From the outset, this was the case with M&P along with the assurance that they would help us find the quality, long-term tenant we were looking for. M&P found a tenant who paid a little less than the asking price but who committed for 3 years. I would recommend M&P for their customer service and their ability to find the perfect tenant. Thanks

John · 24 June 2024

Agent replied · 23 August 2024

Dear John, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Hannah. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team

5/5

Google

I had an excellent experience with Marsh & Parsons Brook Green, particularly with Parmis, who assisted me throughout the process of buying my property. From the outset, they presented a selection of properties that matched my requirements. Parmis handled everything from start to finish with fantastic professionalism and in-depth knowledge. Her communication was consistently excellent, and she was always quick to respond, keeping me well-informed at every stage. The entire process was made as smooth as possible thanks to her expertise. I highly recommend Parmis and the team at Marsh & Parsons for anyone looking to purchase a property.

Geoff · 25 May 2024

Agent replied · 23 August 2024

Dear Geoff, Thank you for taking the time to leave a wonderful 5* Google review. Parmis will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team

5/5

Google

We have let our flat with the team at Brook Green for over 4 years and I can honestly say that every stage they were extremely professional, secured us tenants quickly and very very diligent in their management of the relationship, taking care of any tenant requests and finding solutions to any issues that arose. I can't recommend then highly enough and a special thank you to Phoebe in particular.

Rebeca · 29 October 2024

Agent replied · 12 November 2024

Dear Rebeca, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, lesley

5/5

Google

I recently enquired to Marsh & Parsons Brook Green, and and I have to say I was blown away with Lauren R’s kindness, professionalism, and commitment to helping me with my enquiry. No question was too much for her, and I really appreciate the time she took to talk me through all aspects. It’s qualities like these in agents that make not only a business great, but the industry. Thank you Lauren & I look forward to working with you some more in the future.

Jemima · 25 April 2024

Agent replied · 23 August 2024

Dear Jemima, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team

5/5

Google

I highly recommend Marsh & Parsons Brook Green, particularly Clementine Walton who did a fantastic job of renting me an apartment. I had dealt with many agents locally and they were - frankly - a nightmare. Clem from M & P was professional, charming, reassuring, positive and radiated a can-do attitude throughout the whole process. It really was such a pleasure to deal with her and she is a credit to the team, if I ever need to find a place in the future I know who will be my first point of call.

Caspar · 25 April 2024

Agent replied · 23 August 2024

Dear Caspar, It’s great to hear that you have had a brilliant experience with our Brook Green office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley, Customer Relations Team

5/5

Google

Saskia was great. Showed us a selection of beautiful flats that aligned exactly with what we’d asked to see. Thank you

Kitty · 23 March 2026

Agent replied · 13 April 2026

Dear Kitty, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

Georgina was a pleasure to work with, she understood what I was looking for and showed me properties like-minded to my what I needed and wanted. She was happy to answer any questions I had

Emily · 13 November 2025

Agent replied · 13 April 2026

Dear Emily, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Hayley

5/5

Google

While the flat didn’t work out, Molly was beyond helpful and accommodating on our tours. Would absolutely recommend working with her!!

Ivana · 13 March 2026

Agent replied · 13 April 2026

Dear Ivana, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

As an owner of 2 flats in the Brook Green area for many years I have always used Marsh&Parsons to look after my properties and Sharn Reynolds has been absolutely excellent. She is proactive, efficient and has guided me through the ever changing rental market helping me to find the right tenants on all occasions. Her service is exemplary at all times.PositiveResponsiveness, Quality, Professionalism, Value

Gillian · 5 November 2024

Agent replied

Hi Gillian, thank you so much for taking the time to leave us your positive review! We're delighted that you were happy with your experience and will be sure to pass on your feedback to Sharn and the rest of the team in Brook Green. All the best, M&P.

5/5

Google

We love working with Molly! Our existing tenancy was let by M&P and with the flat being sold, Molly has stepped in to help us find somewhere just as great. Even though we didn’t end up signing a new lease through M&P, we truly appreciated Molly’s efforts in finding us great flats within our budget and we had such a lovely time going around W12 with her!

Sara · 13 March 2026

Agent replied · 13 April 2026

Dear Sara, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Molly. Please do not hesitate to contact us again. Kind regards, Hayley

5/5

Google

Sharn and her team got me a tenant for my flat before Xmas, and in about 3 days with no online advertising and no outside sign. I'd already been with another local agent for 5 weeks and had only 3 viewings from them, they weren't getting the job done. Marsh and Parsons only came onboard at the very end for 3 days, had more viewings in that time than the other agency did in 5 weeks and found a tenant easily. I'd highly recommend you reach out to Sharn Reynolds to help you. She delivered where others didn't. :-)

Lee · 26 January 2024

Agent replied · 23 August 2024

Dear Lee, We really appreciate you taking the time to leave such lovely comments about Sharn. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team

5/5

Google

We have worked with Sharn Reynolds and her team for many years. We loved working with her because her advice, response times and commercial good sense has made letting our properties successful and stress free. Her team are first rate and have worked with us to secure extremely high quality tenants, most of whom have stayed for 3 years ++. Sharn has alway been happy to give me property and market advice, even on properties not currently rented by M&P. We cannot recommend Sharn and her team highly enough.

Paul · 27 December 2023

Agent replied · 23 August 2024

Dear Paul, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Very reliable Estate Agents to work with - they are really professional, reliable, and friendly. Most importantly is that they really do guide you in all the process of renting and really try to help tenants to secure their flats. Stuart has been super helpful and he really did give me great help this time in securing this renting property.

Thomas · 24 November 2024

Agent replied · 8 December 2024

Dear Thomas, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley

5/5

Google

I recently had the pleasure of working with Sharn Reynolds from Marsh and Parsons as my letting agent for the rental of my one-bedroom flat. I must say that my experience with her was nothing short of exceptional. From the very beginning, Sharn displayed a high level of professionalism and expertise in the real estate market. She took the time to thoroughly understand my needs and expectations, and she provided valuable insights and advice throughout the entire process. Her knowledge of the local rental market was impressive, and she was able to accurately assess the rental value of my property, resulting in a successful rental agreement. She and her team at Marsh and parsons went above and beyond to market my property effectively, utilizing various channels to attract potential tenants. Her negotiation skills were also outstanding, as she was able to secure a great rental agreement for me, exceeding my expectations. I cannot recommend Sharn Reynolds from Marsh and Parsons and the great team highly enough. Her professionalism, expertise, and exceptional customer service made the process of renting out my one-bedroom flat a seamless and successful one. If you are looking for an estate agent who will go above and beyond to meet your needs, Sharn is the one to choose.

Rory · 26 October 2023

Agent replied · 25 November 2023

Dear Rory, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Sharn Reynolds has been an excellent agent. She has kept in touch over the past year until I was ready to rent out full time. Sharn has been very helpful, always answers emails immediately and has been very patient. Sharn managed to get us excellent tenants, signed up above the asking price, within three days of the flat going online. I couldn’t be more pleased with the service I have received and I have every confidence in my fully managed tenancy.

Simone · 26 October 2023

Agent replied · 25 November 2023

Dear Simone, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Sharn. Please do not hesitate to contact us again. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Shaakeelah Greenland was incredibly useful and helpful! Refreshing to see when the only experience I have had in the past with letting agents is negative

Afonso · 18 August 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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