Trusted Agent profile · Bromley
★★★★★
539 reviews across 2 platforms
292 High Street, Orpington, BR6 0NF, Bromley, BR6 0NF
Robinson Jackson's office in Bromley, at 292 High Street, is rated 4.1 out of 5 across 539 reviews on two platforms, including 316 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Robinson Jackson Orpington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bromley.
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
5/5
GoogleReally worked hard to get us the right price when selling our house and we achieved a good price. They were friendly, helpful and professional. Always send us new properties to look at and are easy to contact and keep you informed which is more than can be said for other estate agents in this area.
Thank you Karen. Pleased to see you are also now buying through us as well. Robinson Jackson Estate Agents Orpington
5/5
TrustpilotStrood Branch, Highly recommended
recently sold and purchased with Robinson in Strood - What a team. Can not fault them in anyway. Our journey started with Reece the branch manager who was brilliant from the get go. it was tricky transaction, with multiple properties involved including the sale of my parent property, but they got it all done with Ease. Charley and Jade in processing were incredible, updating ourselves and our buyers constantly and even dealing with all our solicitors in great depth. I could not recommend this branch more if I tried.
1/5
TrustpilotAbsolutely appalling!! Avoid at all costs...
Absolutely appalling. We reviewed their website about their procedures with COVID and viewing properties. My parents who are cash buyers were looking to view a bungalow were told that they could not view the bungalow due to the fact that they had not sold yet?! They are in a fantastic position and are keen to find their dream home but were told by Nick the branch partner that they could not do this. When I pointed out that this information is not shared on the website he simply kept repeating that they had to have sold to be in with a chance of viewing. But this information is not anywhere on their site so I said it cannot be enforced if the rules are not clearly stated it is total misinformation at a high level. I told him that I would complain about the instant dismissal and total lack of service he simply said and I quote’ I’m the branch partner who are you going to complain to may I ask’? Customer Service you can appreciate at its very best! as an ex estate agent I’m dumbfounded. In this day and current climate he was happy to turn people away. Lost business on a potential sale in excess of £400,000. A real clever business move .. business idiot of the year. Avoid at all costs.
Good Morning Tracey Many thanks for your review. I am disappointed that you have felt the need to leave the review that you have. Especially as you are aware that we telephoned the owner of the bungalow you mention and explained that your parents were very keen to view the property. We asked if they would be prepared for your parents to view the bungalow albeit they are not currently in a proceedable position. As we explained the owner then confirmed they are more than happy for your parents to view when they are in a proceedable position and when the chain below is complete but were not willing to let them view before this. Re your comment I told him that I would complain about the instant dismissal and total lack of service he simply said and I quote’ I’m the branch partner who are you going to complain to may I ask’? You spoke with my colleague first who explained the situation. You then asked to speak to someone that you could make a complaint to and my colleague passed you to myself. I explained the situation to which you were still unhappy and asked who you could escalate the complaint to further. I explained that this would be myself. At no point did I say I am the Branch Partner who are you going to complain too. As discussed yesterday the owners are more than happy to arrange a viewing for your parents when they are under offer and able to proceed with a purchase if they are happy with the bungalow when the view it. Kind Regards Nick
5/5
TrustpilotGreat letting agency
Stacey Greenwood was amazing in the process of letting my house. She was extremely organised and assisted me with a numerous amount questions I had with a quick response. Overall, I would 100% work with Robinson Jackson again.
4/5
TrustpilotWe booked RJ to sell our home in early…
We booked RJ to sell our home in early 2023 and were very impressed with the introduction. As time went by many people came to view the house but alas no sale. Eventually towards the end of the year we received an offer and were glad to accept. Only downside during the year was that on one occasion the garage door was left unlocked and a light was left on inside the house. The house keys were misplaced on one occasion but luckily we found a second pair.
5/5
GoogleHaving dealt with them for the past few years, I would highly recommend the team at Robinson Jackson, Orpington. They've always provided an excellent service, in a professional, friendly and cooperative manner, and are certainly one of the better agents around.
Thank you Charlie. It's great to hear that you've had such positive experiences with the team at Robinson Jackson in Orpington over the past few years. Thank you for sharing your feedback, and if need any further assistance, feel free to let us know! Robinson Jackson Estate Agents Orpington.
5/5
GoogleTippi showed great professionalism and took her time to answer all of our questions. Thanks
5/5
GoogleReally helpful and super responsive. Steve, the estate agent we had contact with, was brilliant throughout the whole house purchasing process. We were first time buyers and had a lot of questions that were answered comprehensively and really quickly. Would highly recommend.
Hi Cameron, It's wonderful to hear that you had such a positive experience with us, particularly with Steve. Your recommendation speaks volumes about the quality of service provided. Congratulations on your new home, and if you have any more feedback or need further assistance, feel free to reach out! Robinson Jackson Estate Agents Orpngton.
5/5
GoogleA thoroughly professional service accompanied by a wealth of experience and constructive advice. Communication is made easier with the use of company Whatsapp. In a competitive market, honesty and a clear plan of action is what stood out for us.
Thank you Matt for your feedback. If you need further assistance you have the company Whattsapp number (01689833322). All the best with everything and thanks again. Robinson Jackson Estate Agents Orpington.
5/5
GoogleA huge thank you to all at Robinson Jackson, and to Linley in particular. She has been a calm, friendly, reassuring presence through the chaos and stress of trying to move house. Couldn't have done it without you!
Thank you Teressa so much for your kind words and for taking the time to share your experience with us at Robinson Jackson. We really appreciate your feedback. Robinson Jackson Estate Agents Orpington.
5/5
TrustpilotMy partner and I have had a nice easy…
My partner and I have had a nice easy move in with the team, thank you Xanthe, Hollie, Fel and Chloe
1/5
TrustpilotRainham/Chatham - Aviod, try other Estate agents
Until your property is rented by RMJ, its a OK. Trouble starts when the Tenants stop paying rent, You as landlord has to chase RMJ for rent. No one from RMJ will contact you to give you update. Don't bother calling RMJ - Credit controller never answer the phone(I mean NEVER). Coming to Repairs - Have to chase many time to get quote. But Managing fee will be deducted, with out delay. All this is Full Managed Service.
5/5
GoogleHi everyone a big thank you for all you support making your clients feel welcome, you all are brilliant keep up good work. Rob Susan, Steve, Lynley. Thank You
Thank you Gloria for the wonderful review. It's lovely to hear. Robinson Jackson Estate Agents Orpington.
5/5
GoogleI noticed that RJ let out a property similar to mine just down the road from me so I decided to call them when my tenant left. Great service right from the first phone call from both Daisy and manager Emily. I am quite happy with the excellent service provided.
5/5
GoogleIt was a challenge to sell 2 houses but the team at Orpington did an amazing job. A special thanks to both Linlay and Steve, who were very helpful through out the process.
Thank you Allan for your review! We're delighted to hear that the Orpington team could help you successfully sell. Thanks again for choosing us, we truly appreciate it. Robinson Jackson Estate Agents Orpington.
5/5
GoogleThe team at the Orpington branch have been amazing, we bought our flat via Robinson Jackson six years ago and have just used them again to sell the flat and the team worked brilliantly to make the process run smoothly. We are very appreciative of their support, skill and honesty.
Thank you Sarah. Really pleased we could help you move twice. All the best with everything. Robinson Jackson.
1/5
TrustpilotRobinson and Jackson Blackfen had…
Robinson and Jackson Blackfen had marketed a property with 'ample off street parking,' which consisted of 2 parking spaces on a driveway. After putting an offer in and getting accepted I asked to view the property again but the branch manager was reluctant to do so. I paid for the searches as he was being pushy then he was more relaxed about a second viewing. After asking again about the parking another estate agent confirmed she didn't know. She sent me the plans and after I checked them, it was clear no parking spaces belonged to the property.The branch manager said he would do what he would to get the matter resolved but obviously he couldn't do anything then he started to be quite rude again and was nit compromising between myself and the seller to re negotiate the price.I've now walked away from the property but lost out on £378 due to searches being paid for.Just be careful. Check everything don't be fooled by their marketing. I've got evidence of the marketing and the plans as they have now since changed it all.
5/5
GoogleRecently had a great experience with the agency Robinson Jackson and agent was very friendly, polite ,professional, arrived on time and provided all necessary information about the property. We where very pleased with such a viewing in Orpington.
Hi Julia. It's wonderful to hear that you had a great experience with Robinson Jackson during your viewing. If you need further assistance, please let us know. Robinson Jackson Estate Agents Orpington.
5/5
GoogleGeorgia from Robinson Jackson, Orpington show a high class and a 5 Star customer service! A lot of knowledge about the property, helpful and she got all the answers for our questions!
5/5
GoogleWe've tried several local agents over the past couple of years and Robinson Jackson were by far the best. Professional and knowledgeable, Steve and the Team really go the extra mile
Thank you David. The team are extremely please to get the sale sold and completed! All the best with everything in the future! Robinson Jackson Estate Agents Orpington.
5/5
GoogleLovely viewing with Linley. Very knowledgeable about property on viewing.
5/5
GoogleWe have just recently begun renting a property with Robinson & Jackson and had the pleasure of dealing with Daisy who was really thorough, friendly and ensured that all our questions were answered.
5/5
GoogleWe were recommended Robinson Jackson to sell my late mother’s house. Throughout the process they have been very professional and polite and answered all questions that have arisen. This concluded in a successful sale. Many thanks to the whole team in the Orpington office
Thank you. It has been a pleasure dealing with you and your family. Robinson Jackson Estate Agents Orpington.
5/5
GoogleHad a wonderful experience with Daisy at Robinson Jacksons. From start to finish she matched with the perfect property after numerous phone calls that ticked all my boxes! Would highly recommend this estate agent for any lettings in the Area!!! AS x
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Tell us what you need and we'll put you in touch. Robinson Jackson Orpington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bromley.
