Trusted Agent profile · Bromley
★★★★★
278 reviews across 2 platforms
1 East Street, Bromley, BR1 1QE, BR1 1QE
Foxtons's office in Bromley, at 1 East Street, is rated 4.0 out of 5 across 278 reviews on two platforms, including 173 Google reviews rated 4.8.
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
5/5
GoogleHaving just exchanged contracts for a flat in Bromley I'm writing this review to say a massive thank you to Tom Kennard. Tom went above and beyond the call of duty to keep both parties well informed and bridge the communication gap between our solicitors. Tom completely changed my perspective of an estate agent and I hope to deal with both him and Ryan in the Bromley office again in the future!PositiveResponsiveness, Professionalism
1/5
TrustpilotThe worst and the most disgusting…
The worst and the most disgusting service ever! They agreed with a young lady and her elderly parents on my property for renting even though I had rejected the application.
1/5
TrustpilotI would strongly caution anyone against…
I would strongly caution anyone against using Foxtons when purchasing a property. Our experience was deeply disappointing and handled with a complete lack of professionalism, integrity and basic transparency.
5/5
TrustpilotGreat experience overall
Great experience overall, especially from Ciara Ryan
5/5
TrustpilotStaff excellent
Staff excellent. Lots of way communication.
5/5
GoogleThis is my first experience for renting a house in the UK, Foxton was provided a fantastic service for helping us to secure our ideal property. Especially a big thank you to Ty Lomas-King, who is an excellent agent. He is a responsible agent, called us timely for the contract amendment. He was very helpful, we appreciated his hard working and kindness.
5/5
GoogleEmma Piller did an amazing job project managing a long chain we ended up in. We were not buying our property via Emma however she kept pushing the deal through with all parties, under a time constrained pressure, when our solicitors were doubting it is possible. Emma kept us informed (even though it was not her responsibility) and she ensured that our deal went through. She was pivotal to us (and all others in the chain) successfully purchasing the properties we had set our hearts on. She saved us money and more importantly further frustrations with further delays. My partner and I are very grateful to her - Thank you Emma for all your efforts.
5/5
GoogleWe we so grateful to Foxtons Bromley (and in particular the amazing Emma Piller) for helping us to complete our flat purchase on Friday. Due to slightly odd circumstances, Emma became our main contact during this purchase (besides the fact that she was selling the flat that our seller was trying to buy - and not our own.) Emma (Foxtons) always kept us informed and up to date at all times, even calling us from her holiday abroad at one point. She was polite, friendly and best of all, positive - all in all a pleasure to deal with. Thank You so much Emma.
5/5
GoogleI had my property on the market with a local Bromley estate agent for many months. This company in retrospect and in my opinion unreliable and untruthful. I honestly believe they were looking to sell my property to themselves and make a large sum very quickly. In desperation (I was starting to believe my property was worthless) I contacted the Bromley Foxtons office. When I say they worked their socks off to sell my property its a huge understatement. Chloe deserves special mention as a very tenacious business woman, dedicated to my cause and a right pain but in the very best way. She is a 'get things done' woman and Foxtons had better realise this and value her accordingly. Now I don't write reviews but credit where credit is due; thanks Chloe...I wouldn't like to work under you, too much of a task master...respect!
1/5
TrustpilotUnprofessional Service
Had awful experience with Foxtons to sell my property value at £400k then say at £375k will be a fast sell.
1/5
TrustpilotExtremely poor handling of deposit refund, lack of accountability and communication.
I moved out of my flat on 25 September 2025, and my landlord immediately approved the full return of my deposit. I provided my bank details to Foxtons on 3 October, and the online portal confirmed that the refund would be processed within 5, 7 working days.
1/5
GoogleThrough my experience today honestly the situation has made me feel very uncomfortable. The person I spoke to on the phone was very pushy and wanted to know every nook and cranny of information possible which most of it was very irrelevant. …
5/5
GoogleHad great experience… Will was very approachable and friendly. He could address all our concerns.
Thank you Anna Sabu for your review. Foxtons team, Get it done with London’s number 1!
5/5
GoogleWe were delighted with how Foxtons handled the sale of our house from beginning to end. They acted with professionalism at all times and were proactive throughout the process. A special "shout out" to Will who kept us informed every step of the way and went above and beyond his role to act on our behalf, especially during final stages of the conveyancing process. Based on our experience we would have no hesitation in recommending Foxtons.
1/5
Trustpilot23 days and still don’t get my deposit
The moving day I requested the keys but the guy said to me that he was having lunch and he was not going to go.
1/5
TrustpilotSerious data concerns
I’ve had an extremely concerning experience with Foxtons involving repeated inaccurate processing of my personal data over an extended period.
1/5
TrustpilotFailed to repay deposit
Two months after the end of a short let Foxtons still hadn't returned the deposit and failed to answer all correspondence. No issues or deductions have been suggested; they simply don't respond and I had to raise a dispute under the deposit protection scheme.
1/5
GoogleAs landlords, we let our property through Foxtons - I was told they were the best on the market (from the lettings manager of course) and now I whole-heartedly regret contracting with them. While they found us some great tenants, their fee is one of the highest on the market. We were told it's high because they provide a 'high' service however I can safely say their service is not high, in fact it's abysmal. You pay through the nose for an always on 360 service, except they're not always on - barely there is more appropriate. They will let you know of any issues, but then expect you to pay a ridiculous amount to use their 'in house' contractors. We had a small issue with our bath in which we were quoted £90 just for the call out. Instead we decided to find someone ourselves who found the issue to be minor, and charged £20. We pay around £140 a month for this service, and every single issue that has arisen, we have sorted ourselves for much cheaper and less faff. They also don't answer calls and emails which is infuriating when you have tenants and need to know what is going on. On cancelling the dire services, we decided to deal with all issues ourselves which has worked out much better, however since this, they have decided to ignore all of our emails about upcoming rent and changing of payment details. We have emailed numerous times over the last 9 weeks and had radio silence which has pushed me to write this review. If you're thinking about letting your property with Foxtons, don't.
Hi Calum, thank you for taking the time to write your review. We are sorry to hear that you feel our service has fallen short for you, and would like to assure you that your feedback has been passed on to the relevant teams to help us improve our service. We have asked for somebody to look into this ASAP and come back to you.
1/5
TrustpilotLandlord, letting through Foxtons.
I let a flat in Fulham through Foxtons. This is what they have charged me over the past four months
5/5
GoogleFantastic experience working with Will who went out of his way throughout the process, especially on the first viewing where we could only make a late viewing of 8.30 pm! We were then passed to the Auction team and had a great experience working with Lewis. Both Will and Lewis stayed in contact until exchange and made the process easy. Thanks for both of your help and would recommend Foxtons.
5/5
GoogleWe recently had the pleasure of working with Stephen Waller from Foxtons Bromley. We ultimately found a house through another agency, however, Stephen’s knowledge and expertise in the Bromley area helped us a lot throughout our journey. He kept us well-informed about new listings and market trends. We felt supported throughout the searching process. We are very grateful for all informative viewings Stephen provided and can say he genuinely cares about his clients’ needs. Thanks again for all your help, Stephen!
5/5
GoogleFor Jordan Di Batista Peters at the Bromley Branch of Foxtons . Jordan was great to work with and made my search and finding of a flat all the way from America as smooth as possible.
We are happy to hear that Jordan helped to make your search for a flat so smooth and simple, and made your move from America just that little bit easier. Thanks for the excellent review!
5/5
GoogleFoxtons were so fast and effective in selling our flat, we couldn't be happier. We had our flat listed with another company and had hardly any viewings - they just waited for potential buyers to see the advert, whereas Foxtons were proactive in finding us the right buyers and within a week we had an offer of the asking price! Special thanks to Chloe and Fin for the professionalism and hard work. Highly recommended!
5/5
GoogleFay Foster was knowledgeable and charming, and although the correct property never quite came up through Foxtons, she was professional, polite and a pleasure to deal with. I know who to contact first next time...
Thank you for the review! We look forward to working with you again in future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Bromley office has 278 reviews across two platforms: 173 on Google, 105 on Trustpilot (across the whole business).
Foxtons Bromley is rated 4.0 out of 5 across all 278 reviews, and 4.8 out of 5 on Google from 173 reviews.
Foxtons Bromley, 1 East Street, Bromley, BR1 1QE, BR1 1QE.
