5/5
TrustpilotIT was a great experience
IT was a great experience , first time when i work with an agency, i thank everyone for their patience, their help and special thanks to Lucy .
Trusted Agent profile · Bromley
Daniels Property Services Bromley reviews
★★★★★
765 reviews across 2 platforms
422 Downham Way, Bromley, BR1 5HR
Daniels Property Services's office in Bromley, at 422 Downham Way, is rated 4.5 out of 5 across 765 reviews on two platforms, including 97 Google reviews rated 4.5.
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Reviews
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAmy Francis
Many thanks to Amy Francis for all her help on letting my property .Great service , consistent communication and great value .Highly recommend choices for anyone that wants to let their property
5/5
TrustpilotKeep it up
Shiquerah Smith was efficient and helpful in dealing with my query.
5/5
GoogleSam and the team have always been professional, Sam always understands and listened to my requirements, always going further then expected! Thank you!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotUsually
Usually, not a lot of people in this company is very helpful, but I would like to thank Amy Francis and Jade Taylor for the superb service they`ve provided me today.
5/5
TrustpilotBeen with choices for a few years now…
Been with choices for a few years now and would recommend them as rental agents. Amy Francis has been nothing but helpful, professional and proficient in what she does.
5/5
TrustpilotRobyn Copperthwaite has replied to my…
Robyn Copperthwaite has replied to my emails promptly, concerning my property.Very professional and courteous. Dawn Morris
Agent replied · 24 August 2024
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
5/5
TrustpilotJudi
Ebony always reply’s quickly to her emails, with a very friendly manner. Obviously enjoys her job. Very efficient.
5/5
TrustpilotExcellent Service Fay from Sutton on…
Excellent Service Fay from Sutton on Sea was Outstanding
5/5
TrustpilotPurchased a house through choices…
Purchased a house through choices redhill branch in late march. Was met on first viewing my Harvey who was from the Crawley branch but he was covering the area.He was polite and very informative and gave us space to look around at the property. He was available at all times even on weekends to chat through the sale and keep comms between us and vendor.Overall an excellent experience and thoroughly professional and quick to our needs. 5 star service ,!!!!
1/5
TrustpilotHorrendous estate agency
Horrendous estate agency! AVOID AT all cost as they stand for all the horrible reputation estate agents are known for. Shady business, quick money, nasty fellow tenants and will definitely cause you a headache and a deposit short. Agencies like this should not be allowed to function and remain in business!
Agent replied · 24 August 2024
I am sorry to read your review, I understand your deposit dispute was processed by the Dispute service using their independent adjudication, as you left prior to the end of your agreement rent was due and payable which was awarded to your landlord. If you have a further complaint please do contact me directly where I will be happy to look into it for you by emailing karengunner@choices.co.uk. Kind regards, Karen Gunner, CHOICES Customer Services Manager
5/5
TrustpilotThank you Amy Francis
Thank you Amy Francis, for the wonderful service, and friendly and attentive manner, always ready to help and always reply to emails and calls in a prompt matter.Thank you +++++
5/5
TrustpilotShiquerah was prompt and efficient with…
Shiquerah was prompt and efficient with flat inspection follow up.
5/5
TrustpilotFast and efficient with a short turn around time
With a short turn around time to find a property to rent to then going through the admin and reference checking etc the whole service so far has been super efficient, friendly and helpful. Thanks for the support!
Agent replied · 24 August 2024
Thank you for taking the time to leave your review. Kind regards, Karen Gunner, Customer Services Manager
2/5
TrustpilotVery bad experience with the Choice
Very bad experience with the Choice , i am followed up for three months just to get my deposit back. where even i was ready to pay for damages. Finally i have to raise a dispute and still waiting for my deposit back. the problem is they are very less responsive.
Agent replied · 24 August 2024
Good afternoon, I am sorry to hear you are experiencing problems with getting your deposit, I understand this is with the TDS for independent arbitration following the check out report showing discrepancies between check in and check out. I hope they will resolve this quickly for you and to your satisfaction.Kind regards,Karen Gunner, Customer Services Manager, CHOICES
5/5
TrustpilotLove having Ebony on the team
Love having Ebony on the team, response to emails immediately and always with good results.
5/5
TrustpilotDaniel needs a shout out for his…
Daniel needs a shout out for his attentive service he offers and it's because of this we are repeat clients of choices... we have a large rental portfolio and don't feel the need to go anywhere else he ensure everyone invovked stays on track and always goes above and beyond.
5/5
TrustpilotThey have been very diligent in…
They have been very diligent in responding to all my rental issues. Particularly Rachel Nichols who delt with our deposit and inventory check out! All very good- no complaints!
5/5
TrustpilotI’ve been with choices for 8 years as a…
I’ve been with choices for 8 years as a tenant and I’m honestly so happy with them, and I’ve never had a problem, giving lockdown being put on furlough and going through a tough time with my maternity pay being messed up which took me a while to sort out Rachel Heaney really helped me and understood my situation she’s a credit to choices! Thank you very much for everything!!
3/5
TrustpilotPrompt service but lack of communication
Initially emailed Phoebe regarding a blocked sink and instead got a subtly accusational reply from someone unknown on her email, with no time frame.Then received an email from Hannah minutes before the plumber arrived, again with no time frame so the visit was unexpected. The email also stated needing to know in advance if anyone in the house was isolating, which someone is, but couldn't respond to the email in time before the plumber showing up. All in all, prompt service but lack of communication.
5/5
TrustpilotDenisa
Denisa is very prompt in replying queries
5/5
TrustpilotThanks
Sometimes, everything breaks at the same time. Thanks to Sam Day for being patient and replying to what must have seemed like daily complaints. Appreciation from Russia dock.
1/5
TrustpilotThe agent who rented the property on…Banstead Road Caterham
The agent who rented the property on behalf of choices was not totally honest. Should have known all was not right when she turned up in her slippers! The property was dirty we had to do a thorough clean bearing in mind the country was in the middle of a pandemic not very encouraging we were desperate to move so too late to back out. Going through a dispute at present will not give up legal advice being taken and trading standards very interested. This company should not be allowed to be in business disgraceful!
5/5
TrustpilotThe team is extremely helpful
The team is extremely helpful, communicating where necessary. Thanks to Lucy and her team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Daniels Property Services hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bromley.
